Microsoft Intune and LogMeIn Rescue are popular solutions for IT management and remote support. Microsoft Intune is favored for its integration with other Microsoft services, while LogMeIn Rescue stands out with its robust remote support capabilities.
Features: Microsoft Intune reviews highlight integration with Azure AD, comprehensive device management, and security policies as valuable features. LogMeIn Rescue reviews emphasize easy remote access, troubleshooting tools, and cross-platform support.
Room for Improvement: Users suggest Microsoft Intune could improve its configuration policies, reporting capabilities, and user interface. For LogMeIn Rescue, the common feedback is to enhance its mobile support, reduce connection times, and improve session stability.
Ease of Deployment and Customer Service: Microsoft Intune is praised for its seamless deployment, especially within Microsoft ecosystems, and responsive customer service. LogMeIn Rescue is also noted for easy deployment, with high marks for its thorough customer service.
Pricing and ROI: Microsoft Intune reviews indicate a higher upfront cost but a strong ROI due to extensive features and security benefits. LogMeIn Rescue is seen as more affordable, though its ROI is attributed mainly to improving remote support efficiency.
LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.
Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.
In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.
Microsoft Intune Device Management Key Features
With Microsoft Intune Device Management you can:
Mobile Application Management
Mobile application management in Intune is designed to protect your organization’s data at the application level.
With Microsoft Intune Application Management you can:
As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.
Reviews from Real Users
Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.
A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."
The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."
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