Microsoft Intune and LogMeIn Rescue each serve the enterprise market but in different capacities: Intune focuses on mobile device management, while LogMeIn Rescue centers on remote support. Intune has an edge in integration within Microsoft's ecosystem, enhancing productivity for existing Microsoft users. In contrast, LogMeIn Rescue simplifies remote support setups, proving invaluable for swift IT interventions.
Features: Microsoft Intune provides comprehensive device management, with features like policy enforcement, device compliance, and seamless integration with Microsoft services such as Office 365 and Azure AD. LogMeIn Rescue offers powerful remote support tools, including multi-platform support, remote diagnostics, and efficient screen sharing.
Room for Improvement: Microsoft Intune could enhance support for non-Microsoft devices and expand its scalability features for larger enterprises. It would also benefit from more intuitive user interfaces for beginner administrators. LogMeIn Rescue might improve its integration with third-party applications, offer competitive pricing adjustments, and simplify its setup process for non-IT users.
Ease of Deployment and Customer Service: Microsoft Intune simplifies deployment with its cloud-based model, particularly benefiting organizations entrenched in Microsoft systems, and provides solid customer support. LogMeIn Rescue is notable for its rapid deployment and user-friendly setup, with a customer service team appreciated for responsiveness and problem-solving efficiency.
Pricing and ROI: Microsoft Intune employs a subscription-based pricing model, generally favorable for organizations utilizing the Microsoft ecosystem, ensuring cost savings through tight integrations. LogMeIn Rescue might have higher initial setup costs but justifies expenses with its specialized functions for remote support, providing a compelling ROI for IT teams necessitating effective remote assistance solutions.
LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.
Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.
In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.
Microsoft Intune Device Management Key Features
With Microsoft Intune Device Management you can:
Mobile Application Management
Mobile application management in Intune is designed to protect your organization’s data at the application level.
With Microsoft Intune Application Management you can:
As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.
Reviews from Real Users
Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.
A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."
The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."
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