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LogMeIn Rescue vs Microsoft Intune comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 29, 2024
 

Categories and Ranking

LogMeIn Rescue
Ranking in Remote Access
16th
Average Rating
9.0
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Microsoft Intune
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
210
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
 

Featured Reviews

SachinAnikar - PeerSpot reviewer
Oct 6, 2023
A highly stable and scalable remote tool that can be used for remote solutions
LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…
Gaurav Chandola - PeerSpot reviewer
Dec 22, 2022
We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy
Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I will say 100% in five years, I do not think we have had to use technical support for anything."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."
"it's very easy to use, it's very efficient."
"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."
"​Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."
"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."
"The most valuable feature for us is the security, including risk analysis and patch management."
"The biggest thing for us is enforcing logins only from devices that are managed by Intune."
"A great solution for anyone wanting a modern endpoint device management solution."
"The solution appears to be stable and scalable."
"The most valuable feature of Intune is the user-friendly portal for end users."
"Internet-based access with security is what I have found to be most valuable. It is also a stable and scalable solution."
"As an IT administrator, I appreciate Intune's ability to implement granular device-level policies for our organization's employees."
"The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package."
 

Cons

"The solution’s pricing could be improved."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"​The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"​The interface is not ​user-friendly. It looks a little outdated.​ I think the options are there. I think just the layout needs improvement.​"
"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."
"Sometimes, the process is unsuccessful when we attempt to reset a device and wipe the data using Intune."
"There can be more logs. I do not have any other requirements."
"When somebody has a customized application or their own company's application, we cannot deploy that application."
"The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."
"There are a couple of issues with stability."
"It would be great if Intune offered better data protection controls for BYOD Windows PCs."
"The solution could be improved by the opportunity to connect third-party application databases, such as Chocolatey or another setup store, to Intune."
 

Pricing and Cost Advice

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
"​The rescue model is licensed by user."
"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."
"Look at the different plans they have. Do not pay for a plan you do not need.​"
"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."
"The pricing is worth the value."
"No one can compete with Microsoft when it comes to price, and the features it is offering."
"The pricing needs improvement."
"We have the business premium licenses for the solution."
"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."
"It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10. There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs."
"The price is very reasonable."
"Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."
"Our Office 365 Business Premium license, including Office 365 and Intune Management, offers excellent value."
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Computer Software Company
12%
Financial Services Firm
9%
Healthcare Company
6%
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about LogMeIn Rescue?
LogMeIn is a remote tool that I use for remote solutions.
What is your experience regarding pricing and costs for LogMeIn Rescue?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
What needs improvement with LogMeIn Rescue?
The solution’s pricing could be improved.
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Also Known As

No data available
Intune, MS Intune, Microsoft Endpoint Manager
 

Learn More

 

Overview

 

Sample Customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Mitchells and Buzzers, Callaway
Find out what your peers are saying about LogMeIn Rescue vs. Microsoft Intune and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.