LogMeIn Rescue vs Microsoft Intune comparison

GoTo and Microsoft are both solutions in the Remote Access category. GoTo is ranked #12 with an average rating of 9.0, while Microsoft is ranked #1 with an average rating of 8.3. GoTo holds a 1.9% mindshare in VUS, compared to Microsoft’s 9.5% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 94% of Microsoft users who would recommend it.

LogMeIn Rescue

Read 20 LogMeIn Rescue reviews

1,674 Views
1,015 Comparison Views

100% willing to recommend

Microsoft Intune

Read 247 Microsoft Intune reviews

6,554 Views
4,958 Comparison Views

94% willing to recommend

LogMeIn Rescue

Microsoft Intune

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 6, 2025

Microsoft Intune and LogMeIn Rescue compete in the management and support space. Microsoft Intune has an upper hand in integration and security management, while LogMeIn Rescue shines in remote support efficiency.

Features: Microsoft Intune offers robust endpoint management, versatile application management, and advanced security measures with seamless integration with other Microsoft services. LogMeIn Rescue focuses on remote support, providing efficient troubleshooting and error resolution tools, smooth remote sessions, and customer interaction capabilities.

Room for Improvement: Microsoft Intune can improve configuration for non-Microsoft systems, simplify initial setup, and enhance support for diverse devices. LogMeIn Rescue could benefit from more competitive pricing, enhanced integration with third-party services, and expanded multi-platform support.

Ease of Deployment and Customer Service: Microsoft Intune benefits from smoother deployment within Microsoft environments but faces complexity outside them. LogMeIn Rescue provides an intuitive deployment process, robust support across platforms, and strong customer assistance.

Pricing and ROI: Microsoft Intune is valued for cost-effectiveness, especially for organizations using Microsoft services, ensuring a favorable ROI. LogMeIn Rescue, while pricier, justifies its cost with sophisticated remote support, resulting in operational efficiencies.

To learn more, read our detailed LogMeIn Rescue vs. Microsoft Intune Report (Updated: March 2025).

Buyer's Guide

LogMeIn Rescue vs. Microsoft Intune

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LogMeIn Rescue

Ranking in Remote Access

12th

Average Rating

9.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Microsoft Intune

Ranking in Remote Access

1st

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

247

Ranking in other categories

Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of LogMeIn Rescue is 1.9%, down from 2.3% compared to the previous year. The mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."

"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."

"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."

"LogMeIn is a remote tool that I use for remote solutions."

"The initial setup is easy. If you want the desktop program, you just download and install it."

"it's very easy to use, it's very efficient."

"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."

"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."

More LogMeIn Rescue pros

"The ability to work from all over the planet is valuable. You just need a functioning and working Internet connection."

"I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."

"Based on my experience, I find Intune very flexible for managing Windows devices. We can use scripting, and we can make use of the self-service portal or the company portal to publish some of the applications for Windows."

"Intune's integration with Defender and other security solutions is valuable because it offers a view into different security vulnerabilities and enables us to secure them more effectively."

"Overall, I like Intune as a solution and would rate it nine out of ten."

"The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package."

"Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

"The mobile application management, MAM, is the most useful aspect of the solution."

More Microsoft Intune pros

Cons

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."

"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

More LogMeIn Rescue cons

"Microsoft Intune could enhance its patch management for various devices, ensuring regular updates and tracking of device privileges."

"Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view."

"Deploying an app can be a complex process due to dependencies."

"If you wish to block any App Store application, there is no way to do so."

"Intune could be improved by organizing different solutions, like Defender and Sentinel, into a single package. This would allow us to focus on security while Microsoft manages other areas. Having a unified solution would drive better management of various sectors. Although the Intune user experience is good, we should continue enhancing it."

"I would like to see better integration with Microsoft."

"When we implemented Intune, it would have been helpful if Microsoft had provided some videos or data about Intune."

"Reporting and troubleshooting for the application deployment could be better. It's very difficult to understand."

More Microsoft Intune cons

Pricing and Cost Advice

"The pricing is a little on the higher side, though."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"Look at the different plans they have. Do not pay for a plan you do not need."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

"The rescue model is licensed by user."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"The pricing is worth the value."

More LogMeIn Rescue pricing and cost advice

"It's affordable for the protection it gives. There are no additional costs."

"We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors."

"The pricing needs improvement."

"Our enterprise agreement includes Microsoft Intune at no additional cost."

"The pricing is good because customers are not complaining about it."

"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."

"The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."

"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."

More Microsoft Intune pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

15%

Computer Software Company

11%

Financial Services Firm

Government

Educational Organization

23%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...

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Comparisons

GoTo Resolve vs LogMeIn Rescue

Compared 26% of the time

TeamViewer vs LogMeIn Rescue

Compared 17% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 11% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 9% of the time

VNC Connect vs LogMeIn Rescue

Compared 8% of the time

More LogMeIn Rescue Competitors

Jamf Pro vs Microsoft Intune

Compared 14% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 8% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

Product Reports

Buyer's Guide

LogMeIn Rescue

March 2025

Download LogMeIn Rescue product report

Buyer's Guide

Microsoft Intune

March 2025

Download Microsoft Intune product report

Also Known As

No data available

Intune, MS Intune, Microsoft Endpoint Manager

Overview

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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GoTo

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Sample Customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Mitchells and Buzzers, Callaway

Buyer's Guide

LogMeIn Rescue vs. Microsoft Intune

March 2025

Free Report: LogMeIn Rescue vs. Microsoft Intune

Find out what your peers are saying about LogMeIn Rescue vs. Microsoft Intune and other solutions. Updated: March 2025.

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