We performed a comparison between LogMeIn Pro and LogMeIn Rescue based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This is a very reliable product and I've never had it crash."
"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."
"User interface."
"I can copy information and put it into a presentation that I may be putting together at another location."
"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."
"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."
"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."
"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."
"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."
"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."
"If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"It is very stable. It adjusts to bandwidth very well."
"It is very straightforward to set up, use, install, and transfer sessions."
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"Remote Access for external and internal customers."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."
"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."
"The high pricing of the product is its only shortcoming that needs improvement."
"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "
"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"They need to improve their technical support."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
LogMeIn Pro is ranked 14th in Remote Access with 20 reviews while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. LogMeIn Pro is rated 9.0, while LogMeIn Rescue is rated 9.0. The top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". LogMeIn Pro is most compared with Microsoft Remote Desktop Services, ConnectWise ScreenConnect, LogMeIn Central, BeyondTrust Remote Support and Dameware Remote Support, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and Splashtop Remote Support. See our LogMeIn Pro vs. LogMeIn Rescue report.
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