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BeyondTrust Remote Support vs LogMeIn Rescue comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.6
Microsoft Intune's support is mixed, with varied responsiveness and knowledge depending on service level and complexity of issues.
No sentiment score available
No sentiment score available
In the last couple of years, support has not been very good, even with Premier and Premium support.
Microsoft's service and technical support for Intune have been good.
 

Room For Improvement

Sentiment score
4.3
Microsoft Intune needs improvements in reporting, interface, integration, security, and standalone capabilities, along with better pricing and third-party integration.
No sentiment score available
No sentiment score available
Workspace ONE operates in real-time, whereas Intune has a noticeable delay when deploying policies or apps.
The report updating period is very slow, taking upwards of over an hour to confirm if a policy is deployed after check-in.
If my organization has sensitive data we don't want to leak, deploying the policies can present technical challenges and potential loopholes.
 

Scalability Issues

Sentiment score
8.0
Microsoft Intune excels in adaptability and scalability for large organizations, though users desire more competitive features.
No sentiment score available
No sentiment score available
 

Setup Cost

Sentiment score
7.5
Microsoft Intune's pricing is cost-effective in bundles, but standalone can be expensive for smaller businesses.
No sentiment score available
No sentiment score available
I know what's included in 365 Premium offering, and it's a good deal.
The pricing is integrated with Entra, making it better than paying for a separate platform.
 

Stability Issues

Sentiment score
7.4
Microsoft Intune impresses users with high stability, effective device management, and security, despite occasional bugs and Azure-related performance impacts.
No sentiment score available
No sentiment score available
If Intune is not available, the 365 environment might not be available, causing a major ordeal.
 

Valuable Features

Sentiment score
8.0
Microsoft Intune provides integration with Azure AD for seamless device management, enhancing security, compliance, and cost-efficiency in organizations.
No sentiment score available
No sentiment score available
Intune has improved our asset management from a security standpoint and has consolidated vendors, enhancing our security posture.
The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices.
Intune's most valuable feature is its centralized management capability.
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
213
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
14th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
Privileged Access Management (PAM) (18th)
LogMeIn Rescue
Ranking in Remote Access
16th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
20
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Gaurav Chandola - PeerSpot reviewer
We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy
Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.
Justin Glasscock - PeerSpot reviewer
You can connect to a system without end-user interaction.
I would say setting up the cloud version was fairly straightforward. BeyondTrust stood up the application and then handed it over just kind of blank, the company at the time did not want to pay the implementation cost. So integrated it with Azure for single sign on, set up the group policies, I would say it was pretty straightforward. So it was kind of an ongoing. Once we got the initials set up and core administrators that would be using the tool set up with local accounts, it did become a more back burner task. I was able to work on it as I was had free time from other tasks. I would say really getting it to the basic usability point of being able to log in on the tool and to be able to connect and help somebody was within a couple hours and then developing the customizations, client deployment installations via group policy, transitioning from using local accounts to Azure AD accounts. If able to tackle in one sitting, probably would've been a few days, but since it was using more free time from other tasks, it was an ongoing process that took weeks and even into a couple of months to kind of get to a very nice deployment flow where everything was set up and easily usable and easy to onboard somebody else into the tool. Just one person really. Just me.
SachinAnikar - PeerSpot reviewer
A highly stable and scalable remote tool that can be used for remote solutions
LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…
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Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Government
7%
Computer Software Company
17%
Financial Services Firm
12%
Government
10%
Manufacturing Company
9%
Manufacturing Company
15%
Computer Software Company
12%
Financial Services Firm
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote...
What needs improvement with BeyondTrust Remote Support?
The local partners for BeyondTrust Remote Support are not enough in numbers. There are not enough product partners in...
What advice do you have for others considering BeyondTrust Remote Support?
I can recommend the product, but it is important to note that it is expensive. Though I am not a very good expert wit...
What do you like most about LogMeIn Rescue?
LogMeIn is a remote tool that I use for remote solutions.
What is your experience regarding pricing and costs for LogMeIn Rescue?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
What needs improvement with LogMeIn Rescue?
The solution’s pricing could be improved.
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Find out what your peers are saying about BeyondTrust Remote Support vs. LogMeIn Rescue and other solutions. Updated: October 2024.
816,660 professionals have used our research since 2012.