LogMeIn Rescue vs TeamViewer Tensor comparison

GoTo and TeamViewer are both solutions in the Remote Access category. GoTo is ranked #12 with an average rating of 9.0, while TeamViewer is ranked #7 with an average rating of 8.3. GoTo holds a 2.0% mindshare in VUS, compared to TeamViewer’s 6.3% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Aug 7, 2024

LogMeIn Rescue and TeamViewer Tensor are both remote support solutions popular among tech buyers. Users report that LogMeIn Rescue has superior pricing and customer support, while TeamViewer Tensor is valued for its advanced features and perceived as worth the higher price.

Features: LogMeIn Rescue is praised for its ease of use, screen sharing quality, and straightforward deployment. TeamViewer Tensor offers robust integrations, advanced security features, and comprehensive support, making it preferable for organizations needing extensive functionality.

Room for Improvement: Users of LogMeIn Rescue mention the need for a more modern user experience, better mobile support, and improved session stability. TeamViewer Tensor users suggest enhancements in session performance, stability on lower bandwidths, and faster customer service response times.

Ease of Deployment and Customer Service: LogMeIn Rescue is noted for its straightforward deployment and responsive customer service. TeamViewer Tensor also receives positive feedback for deployment ease but has mixed reviews regarding customer service responsiveness.

Pricing and ROI: LogMeIn Rescue is considered cost-effective with favorable ROI and lower setup costs. TeamViewer Tensor, while more expensive, is valued for its advanced feature set and resultant ROI, justifying the higher price for those needing its specific capabilities.

To learn more, read our detailed LogMeIn Rescue vs. TeamViewer Tensor Report (Updated: January 2025).

Buyer's Guide

LogMeIn Rescue vs. TeamViewer Tensor

January 2025

Download the complete report

Helped 838,713 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of February 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 12.1% compared to the previous year. The mindshare of LogMeIn Rescue is 2.0%, down from 2.3% compared to the previous year. The mindshare of TeamViewer Tensor is 6.3%, up from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

Read full review

Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

Read full review

IanWeekes

Technical Architect at National Grid

A cost-effective cloud solution to work on multiple devices

TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution appears to be stable and scalable."

"Its direct integration with all the other products that we have from Microsoft is valuable. We're using the E5 license, and we have a whole wealth of different products available. It just makes it easier to have everything from one provider."

"Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow."

"Microsoft Intune helps us avoid issuing everyone company-owned devices. We provide a stipend, allowing users to bring their own devices. This approach gives us leverage against other MSPs. It also enhances collaboration because clients already covered by specific licensing can optimize their usage of Microsoft Intune."

"I would rate the stability of Microsoft Intune nine out of ten."

"We can securely manage both company-owned devices and personal devices enrolled in our BYOD program."

"Intune does consolidate all endpoint and security management tools into one place, making everything easier to manage."

"Autopilot is a great feature. Most users are looking for a zero-touch deployment."

More Microsoft Intune pros

"Being able to transfer files quickly and easily via the remote file manager."

"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."

"It is very straightforward to set up, use, install, and transfer sessions."

"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."

"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."

"I will say 100% in five years, I do not think we have had to use technical support for anything."

"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."

"The initial setup is easy. If you want the desktop program, you just download and install it."

More LogMeIn Rescue pros

"This product is very simple to use and you can connect whether you are behind a firewall or not."

"Remote desktop sharing is one valuable feature of the solution."

"The most valuable feature of TeamViewer Tensor is the remote access."

Cons

"Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."

"More integration with monitoring tools is needed."

"Intune is not the most user-friendly mobile device management platform available."

"There needs to be more support for Mac operating systems."

"The reporting needs to be a bit more interactive."

"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."

"The most significant challenge is reporting and monitoring. The reporting accuracy for deploying applications and all aspects of Intune needs to be improved."

"The biggest problem we ever have is when something goes out of date after 30 days when nobody has logged into it. We do have a problem trying to get those back online. We've been working with Microsoft to resolve that problem, but that's been the only issue that we've had in the last few years."

More Microsoft Intune cons

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

More LogMeIn Rescue cons

"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."

"The solution could include more AI (Artificial Intelligence)."

Pricing and Cost Advice

"It comes as a bundle, so you do not really know what the prices are. Microsoft does not break it down to the user cost for us. It is just bundled with our E5 license."

"There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations."

"We use Defender ATP and E5 licenses."

"Even if they charge a premium, they aim to provide equal value."

"It's affordable for the protection it gives. There are no additional costs."

"The E5 license is expensive."

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."

"I have no comment on pricing of the solution."

More Microsoft Intune pricing and cost advice

"It's definitely worth the value."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"The rescue model is licensed by user."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

"The pricing is a little on the higher side, though."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

More LogMeIn Rescue pricing and cost advice

"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."

"The pricing is a little bit on the higher side."

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

838,713 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

27%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

16%

Computer Software Company

11%

Financial Services Firm

Healthcare Company

Computer Software Company

15%

Manufacturing Company

11%

Government

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

See all answers

What do you like most about TeamViewer Tensor?

The most valuable feature of TeamViewer Tensor is the remote access.

See all answers

What is your experience regarding pricing and costs for TeamViewer Tensor?

Our company chose the corporate licensing option for the solution, but TeamViewer Tensor attempted to push us towards...

See all answers

Comparisons

Jamf Pro vs Microsoft Intune

Compared 16% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 8% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

GoTo Resolve vs LogMeIn Rescue

Compared 30% of the time

TeamViewer vs LogMeIn Rescue

Compared 17% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 10% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 9% of the time

BeyondTrust Remote Support vs LogMeIn Rescue

Compared 4% of the time

More LogMeIn Rescue Competitors

TeamViewer vs TeamViewer Tensor

Compared 91% of the time

BeyondTrust Remote Support vs TeamViewer Tensor

Compared 3% of the time

TeamViewer Pilot vs TeamViewer Tensor

Compared 1% of the time

Microsoft Remote Desktop Services vs TeamViewer Tensor

Compared 1% of the time

More TeamViewer Tensor Competitors

Product Reports

Buyer's Guide

Microsoft Intune

February 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Rescue

February 2025

Download LogMeIn Rescue product report

Buyer's Guide

Remote Access

January 2025

Download TeamViewer Tensor product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

GoTo

TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

GE Oil & Gas, Android Police, Smartlaunch

Buyer's Guide

LogMeIn Rescue vs. TeamViewer Tensor

January 2025

Free Report: LogMeIn Rescue vs. TeamViewer Tensor

Find out what your peers are saying about LogMeIn Rescue vs. TeamViewer Tensor and other solutions. Updated: January 2025.

DOWNLOAD NOW

838,713 professionals have used our research since 2012.

See our LogMeIn Rescue vs. TeamViewer Tensor report.

See our list of best Remote Access vendors.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.