Try our new research platform with insights from 80,000+ expert users

Microsoft Remote Desktop Services vs TeamViewer Tensor comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
244
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
78
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
TeamViewer Tensor
Ranking in Remote Access
7th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 12.0% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 11.4%, down from 14.8% compared to the previous year. The mindshare of TeamViewer Tensor is 6.5%, up from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Terje Romen - PeerSpot reviewer
Accessing the same desktop experience from anywhere but user template creation needs improvement
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.
IW
A cost-effective cloud solution to work on multiple devices
TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I particularly appreciate the administration and security features, which can be deployed easily."
"I appreciate Intune's autopilot feature, which allows us to enroll devices and install applications to meet corporate requirements seamlessly."
"The most valuable feature of Microsoft Intune is having all our devices compliant with our policies."
"The biggest benefits of Intune are the ability to push changes and the added security. When we moved forward with Defender, we onboarded all those machines automatically. That helps dramatically. For a while, we were left with machines that weren't protected. We could see where people had done things they shouldn't have done, and Defender saved our skins a few times. It didn't happen a lot, but it happened enough that it made us glad we made that decision."
"Intune has automated the deployment of patches and applications, which is more efficient and easier. It allows us to deploy applications, packages, Windows updates, and security updates like BitLocker encryption more efficiently and easily."
"Intune's most valuable features are the device, compliance, and configuration policies."
"The core management feature in Intune is invaluable to us, especially considering the challenges we often face with System Center when pushing external updates."
"The initial setup is not complex."
"The solution is easy to use."
"The solution now includes a multi-screen feature which is great."
"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"
"The most valuable features are the desktop session and desktop virtualization."
"You can scale the product."
"The most valuable feature is the ease of use."
"The most valuable feature of Microsoft Remote Desktop Services is managing the remote desktop end user or remote server."
"Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."
"The most valuable feature of TeamViewer Tensor is the remote access."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"Remote desktop sharing is one valuable feature of the solution."
 

Cons

"There is room for improvement in the remediation and detection modules, which are currently about eighty percent fully functional."
"Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful."
"The reports that are generated aren't so great. They don't give a lot of meaning so far, but that could be down to user knowledge than the actual reporting side of things. I'm not a big user of it, but I was a bigger user of MaaS360, and we used to be able to run weekly and monthly reports. In the case of any deviations. we'd get a warning immediately. That's not so easy to do or to get in place for Intune. This could be just a user issue, but when I compare both, that's the only thing that's lacking for me."
"Enhancements for managing MacOS more comprehensively would be beneficial."
"The pricing can be expensive if you are not combining it with other products."
"The solution could be improved by the opportunity to connect third-party application databases, such as Chocolatey or another setup store, to Intune."
"The reporting could be improved, as it's pretty poor compared to other products of this type."
"No option to do end-to-en macOS management. Slow implementation of policies."
"We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."
"Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"The training profiles could be better."
"I would say it's expensive as there similar products available for free."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"The solution could include more AI (Artificial Intelligence)."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
 

Pricing and Cost Advice

"The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright."
"Its price is fair. It's a normal price. It isn't too expensive or too cheap."
"It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there."
"The cost of the license and the features are justified for myself as a technical person."
"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."
"I am not that aware of the pricing, but as compared to other MDM solutions, Microsoft is providing a lot of things at the organizational level. So, it is quite reasonable as compared to other MDM solutions."
"It is reasonable for the features it has."
"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."
"Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
"The solution is expensive. My company pays toward the monthly licensing costs of the solution...The additional cost, apart from the solution's licensing cost, is related to the technical support a user wants."
"The cost is fair."
"The solution has a pretty comparable pricing."
"It's not an expensive product."
"The tool's pricing is high in the Slovenian market. I rate it a nine out of ten."
"The tool must be cheaper."
"Microsoft Remote Desktop Services comes free as part of Microsoft Windows."
"The pricing is a little bit on the higher side."
"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."
report
Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
842,296 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
24%
Computer Software Company
11%
Financial Services Firm
7%
Manufacturing Company
7%
Computer Software Company
13%
Manufacturing Company
9%
Government
8%
Financial Services Firm
8%
Computer Software Company
15%
Manufacturing Company
11%
Government
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
I've never had an issue with it. I've always thought the pricing for RDS was reasonable.
What needs improvement with Microsoft Remote Desktop Services?
We would like configuration to be automatic and the price to be close to zero, however, that's not realistic. Everyon...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What do you like most about TeamViewer Tensor?
The most valuable feature of TeamViewer Tensor is the remote access.
What is your experience regarding pricing and costs for TeamViewer Tensor?
Our company chose the corporate licensing option for the solution, but TeamViewer Tensor attempted to push us towards...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Remote Desktop Services
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bank Alfalah Ltd.
GE Oil & Gas, Android Police, Smartlaunch
Find out what your peers are saying about Microsoft Remote Desktop Services vs. TeamViewer Tensor and other solutions. Updated: March 2025.
842,296 professionals have used our research since 2012.