TeamViewer Tensor Reviews

Name: TeamViewer Tensor
Brand: TeamViewer
Rating: 4.3 (4 reviews)

4.3 out of 5

4 reviews
100% willing to recommend

What is TeamViewer Tensor?

TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

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TeamViewer Tensor is the #7 ranked solution in top Remote Access solutions. PeerSpot users give TeamViewer Tensor an average rating of 8.6 out of 10. Based on the analysis of the 4 most recent TeamViewer Tensor reviews, the overall sentiment is positive, with a sentiment score of 7.2. TeamViewer Tensor is most commonly compared to Microsoft Intune: TeamViewer Tensor vs Microsoft Intune. TeamViewer Tensor is popular among the large enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Buyer's Guide

Remote Access

December 2024

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Featured reviews

IanWeekes

Technical Architect at National Grid

TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

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reviewer1326429

Sr. System & Network Engineer at a manufacturing company with 501-1,000 employees

The most valuable feature of TeamViewer Tensor is the remote access The solution could include more AI (Artificial Intelligence). I have been using TeamViewer Tensor for four to five years. I rate TeamViewer Tensor a nine out of ten for stability. TeamViewer Tensor is a highly scalable…

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reviewer1651011

Software Consultant at Hexagon AB

TeamViewer Tensor provides user-based licensing now. Earlier, it was concurrent-based licensing. Pricing might be improved for TeamViewer Tensor. It is more costly than some of the corporate licenses other products offer. So, we can get the other alternate products at a lower cost than TeamViewer Tensor. The SSO feature of the solution may sometimes not function perfectly, as it is integrated with the domain. Enabling SSO means it is enabled for the entire organization's domain, which can cause login issues for other users, particularly if they have renewed their licenses and cannot log in with their credentials. Therefore, it would be better to provide users with a TeamViewer ID and password without disrupting others and the overall business. In summary, the SSO feature needs improvement.

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TeamViewer Tensor mindshare

As of December 2024, the mindshare of TeamViewer Tensor in the Remote Access category stands at 8.7%, up from 7.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Access

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Remote access and ease of configuration are highly valued. The ability to perform administrative tasks without local user input is appreciated. Remote desktop sharing is simple, requiring only the download of TeamViewer or AnyShare. Seamless connectivity to all devices and operating systems is a key strength.

"The most valuable feature of TeamViewer Tensor is the remote access."
"Remote desktop sharing is one valuable feature of the solution."
"This product is very simple to use and you can connect whether you are behind a firewall or not."

Room for Improvement

TeamViewer Tensor would benefit from the addition of subgroups with restricted access. Users prefer having TeamViewer IDs and passwords instead of using SSO to avoid login issues. There is a need for improved connectivity and functionality with other services. Pricing is considered higher compared to other corporate licenses, and users suggest incorporating more AI features for better performance.

"The solution could include more AI (Artificial Intelligence)."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

ROI

Users experienced a significant increase in remote control efficiency and substantial reductions in travel costs with TeamViewer Tensor. Additionally, they reported improved productivity due to seamless remote access and enhanced security during remote sessions, contributing positively to cost savings. The combination of easy integration and scalable options allowed organizations to optimize remote workflows, resulting in notable financial benefits and a higher return on investment.

Pricing

TeamViewer Tensor offers competitive pricing for enterprise-level remote access and support. The vendor highlights its scalability and advanced security features, suitable for large organizations. Users frequently commend its value for money, though some feel costs could be high for smaller companies. Pricing varies based on the number of users and specific requirements. It provides a flexible solution for diverse enterprise needs.

"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."
"The pricing is a little bit on the higher side."

Popular Use Cases

The primary use case of TeamViewer Tensor is for managing remote access and support across large enterprises. Users highlight its robust security features, scalability, and ease of deployment. It is often used for IT support, troubleshooting, and remote desktop connections. Enhanced collaboration tools and cross-platform access capabilities are also frequently praised. Many users appreciate its ability to integrate with existing IT infrastructure and provide efficient remote management.

Service and Support

Users appreciate TeamViewer Tensor's quick response times and knowledgeable staff. Many state that the support team is very approachable and offers practical solutions. The detailed assistance provided helps resolve issues effectively. Users find the customer service reliable and responsive. There is consistent feedback about helpfulness and efficiency.

Deployment

Users find TeamViewer Tensor's initial setup straightforward and quick, appreciating its seamless integration with existing systems. Many highlight the clear instructions and user-friendly process, requiring minimal technical expertise. Users also mention that the setup greatly benefits from TeamViewer Tensor’s responsive support team, which assists with any potential issues. The overall sentiment reflects satisfaction with how efficiently the initial setup phase can be completed.

Scalability

Many users find TeamViewer Tensor highly scalable, especially for enterprise needs. Some suggest that it requires multiple add-on licenses for full functionality, impacting its scalability. Business decisions influence usage increases. Despite these considerations, it receives positive ratings, with some rating scalability as high as ten out of ten.

Stability

Users find TeamViewer Tensor stable with minimal downtime, quick and reliable connections, catering well to various environments. It handles a large number of devices without issues and supports remote operations efficiently. Some note occasional connectivity disruptions, but these instances are rare. Regular updates enhance performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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