Microsoft Intune and TeamViewer Tensor are key players in the remote management and support software market, addressing different needs based on user feedback. Microsoft Intune seems to have the upper hand in device management, while TeamViewer Tensor stands out in remote support efficiency.
Features: Microsoft Intune offers comprehensive device management capabilities, strong integration with other Microsoft products, and is ideal for Windows-centric environments. TeamViewer Tensor provides high-performance remote access, detailed session recording, and supports multiple operating systems, making it valuable for varied support scenarios.
Room for Improvement: Users suggest that Microsoft Intune could improve its initial setup complexity, learning curve, and navigation. For TeamViewer Tensor, improvements are desired in its pricing model, connection stability, and overall cost-effectiveness.
Ease of Deployment and Customer Service: Microsoft Intune's deployment process is intricate due to extensive configuration options, but customer service is highly rated for responsiveness and helpfulness. TeamViewer Tensor has a straightforward deployment and intuitive setup, but its customer service is less responsive compared to Microsoft Intune.
Pricing and ROI: Microsoft Intune users find the pricing justified by the extensive features offered, indicating a high ROI. TeamViewer Tensor users are concerned with its higher costs, yet recognize ROI for specific extensive remote support needs. Microsoft Intune offers better value for device management, while TeamViewer Tensor is beneficial for specialized remote support ROI despite pricing concerns.
Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.
In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.
Microsoft Intune Device Management Key Features
With Microsoft Intune Device Management you can:
Mobile Application Management
Mobile application management in Intune is designed to protect your organization’s data at the application level.
With Microsoft Intune Application Management you can:
As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.
Reviews from Real Users
Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.
A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."
The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."
TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.
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