Splashtop Remote Support vs TeamViewer Tensor comparison

Splashtop and TeamViewer are both solutions in the Remote Access category. Splashtop is ranked #17 with an average rating of 9.0, while TeamViewer is ranked #7 with an average rating of 8.3. Splashtop holds a 2.1% mindshare in VUS, compared to TeamViewer’s 6.3% mindshare. Additionally, 100% of Splashtop users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

Splashtop Remote Support and TeamViewer Tensor compete in the remote access solutions category. TeamViewer Tensor appears to have the upper hand due to its extensive features, although Splashtop is noted for its cost-effectiveness.

Features: Splashtop Remote Support users value its core functionality, ease of use, and reliable performance. TeamViewer Tensor is recognized for its advanced features, security, and scalability.

Room for Improvement: Splashtop Remote Support could improve integration options, mobile support, and add more advanced features. TeamViewer Tensor could enhance user experience in complex setups, reduce connectivity issues, and streamline the interface.

Ease of Deployment and Customer Service: Splashtop Remote Support is commended for its straightforward deployment and responsive customer service. TeamViewer Tensor, while having a more intricate deployment, is supported by robust documentation and helpful customer service.

Pricing and ROI: Splashtop Remote Support offers an attractive pricing structure with high satisfaction regarding ROI. TeamViewer Tensor, though more expensive, is perceived as worth the investment due to its powerful features and long-term benefits.

To learn more, read our detailed Splashtop Remote Support vs. TeamViewer Tensor Report (Updated: January 2025).

Buyer's Guide

Splashtop Remote Support vs. TeamViewer Tensor

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of February 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 12.1% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, up from 1.7% compared to the previous year. The mindshare of TeamViewer Tensor is 6.3%, up from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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IanWeekes

Technical Architect at National Grid

A cost-effective cloud solution to work on multiple devices

TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune."

"The compliance and configuration policies in Microsoft Intune are the most valuable features, saving significant time compared to manual implementation."

"Autopilot is a great feature. Most users are looking for a zero-touch deployment."

"We have a BYOD policy, and this solution helps us manage our devices."

"We have not experienced any bugs or glitches with this solution."

"The features I found most valuable in Intune are its user visibility and troubleshooting options."

"Internet-based access with security is what I have found to be most valuable. It is also a stable and scalable solution."

"Intune is effective because of the configuration management and endpoint security it provides. The graphical interface makes it easier to configure and deploy devices."

More Microsoft Intune pros

"The solution is very fast."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The initial setup is simple."

"The file transfers work well, the remote support and hosted solution work well."

"The tool's most valuable features are pricing and easy management."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"This product is very simple to use and you can connect whether you are behind a firewall or not."

"Remote desktop sharing is one valuable feature of the solution."

"The most valuable feature of TeamViewer Tensor is the remote access."

Cons

"The security features should be improved."

"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."

"The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments."

"Microsoft Intune lacks the ability to provide seamless remote assistance or remote control."

"There are a lot of updates happening on Microsoft."

"Intune's server management could be better. If it could incorporate more features from System Center into Intune's Configuration Manager, it would be beneficial."

"The initial setup is a little bit complex."

"The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage."

More Microsoft Intune cons

"The solution should be able to make an inventory of computers automatically."

"The solution should add more options and tools for shortcuts, administration, etc."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The phone's a little tricky to work with due to the small screen."

"The integration features could be better."

"Splashtop Remote Support needs to improve customization."

"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."

"The solution could include more AI (Artificial Intelligence)."

Pricing and Cost Advice

"It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra."

"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."

"We work in the charity sector, so a lot of our clients get Microsoft Premium licenses or Business Premium for free. They get ten licenses free, and a lot of our clients do not have more than ten staff members. They are getting the tool for free, so its cost is not an issue."

"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."

"Microsoft Intune has a user-based subscription model. You can go for a monthly or a yearly payment."

"The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright."

"Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration."

"Microsoft Intune is available for individual purchase at a low per-device cost."

More Microsoft Intune pricing and cost advice

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"The licensing fees are less than $400 per year."

"The pricing is a little bit on the higher side."

"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."

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Top Industries

By visitors reading reviews

Educational Organization

27%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

17%

Comms Service Provider

Retailer

University

Computer Software Company

15%

Manufacturing Company

11%

Government

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

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What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

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What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

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What do you like most about TeamViewer Tensor?

The most valuable feature of TeamViewer Tensor is the remote access.

See all answers

What is your experience regarding pricing and costs for TeamViewer Tensor?

Our company chose the corporate licensing option for the solution, but TeamViewer Tensor attempted to push us towards...

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ManageEngine Endpoint Central vs Microsoft Intune

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Parsec vs Splashtop Remote Support

Compared 59% of the time

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Compared 15% of the time

Parallels Access vs Splashtop Remote Support

Compared 10% of the time

GoTo Resolve vs Splashtop Remote Support

Compared 9% of the time

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TeamViewer vs TeamViewer Tensor

Compared 91% of the time

BeyondTrust Remote Support vs TeamViewer Tensor

Compared 3% of the time

TeamViewer Pilot vs TeamViewer Tensor

Compared 1% of the time

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Compared 1% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

February 2025

Download Microsoft Intune product report

Buyer's Guide

Remote Access

January 2025

Download Splashtop Remote Support product report

Buyer's Guide

Remote Access

January 2025

Download TeamViewer Tensor product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Toyota, AT&T, Isuzu, Goodwill

GE Oil & Gas, Android Police, Smartlaunch

Buyer's Guide

Splashtop Remote Support vs. TeamViewer Tensor

January 2025

Free Report: Splashtop Remote Support vs. TeamViewer Tensor

Find out what your peers are saying about Splashtop Remote Support vs. TeamViewer Tensor and other solutions. Updated: January 2025.

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