Microsoft Remote Desktop Services vs Splashtop Remote Support comparison

Microsoft Remote Desktop Services vs. Splashtop Remote Support

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 6.7%, down from 11.4% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
Microsoft Remote Desktop Services	6.7%
Splashtop Remote Support	2.1%
Other	84.9%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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reviewer2795433

Cloud Ops Lead at a tech vendor with 10,001+ employees

Secure remote access has protected sensitive country data and supports strict compliance needs

I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple roles, certificates, and networks required. Networking is quite complicated. Even though on the data center side it is quite simple, maintaining the farm of other connections that connect to that server is the complex piece. I understand there are more modern systems replicating what this solution does, which are easier to use, such as Azure Virtual Desktop within Microsoft Azure Cloud or Amazon WorkSpaces, which I have used before. Rather than having to manage all the complex networking, you could abstract it away a little further in the cloud for easier use. I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365. I do not believe further features will be rolled out due to its end-of-life state, making it a legacy solution now.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"If any user tries to access company data, it directly interacts with the conditional access policy. This helps us protect our data and set the criteria for how data can be accessed and shared."

"The best feature of Microsoft Intune is that it managed the endpoints."

"The initial setup is easy."

"It's very informative when there is an error. It allows us to backtrace where the error is and resolve that ourselves. It's a bit of a Swiss Army penknife. We find that it fixes most issues."

"Microsoft Intune reduces the time of our engineers, cuts down costs for the deployment of our endpoints managed by Microsoft Intune, and helps to improve compliance and the security policies we wanted to apply on endpoints, which was not happening earlier."

"I like the group policy management feature, which performs application monitoring and device enrollment."

"The solution appears to be stable and scalable."

"Microsoft Intune is a great product, and you should use it."

More Microsoft Intune pros

"The most valuable feature is ease of use."

"The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection."

"I find the ease of use of Microsoft Remote Desktop Services most valuable, as it allows me to have remote access and connect securely."

"The best features Microsoft Remote Desktop Services offers include the ability to work remotely or use a virtual desktop, centralized application hosting, and securing access to a machine for internal service and call center or enterprise environments."

"The most valuable feature of Microsoft Remote Desktop Services is managing the remote desktop end user or remote server."

"I give the stability a nine out of ten."

"The solution is stable."

"The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility."

More Microsoft Remote Desktop Services pros

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"With the extended license, it's easy to be remote."

"The file transfers work well, the remote support and hosted solution work well."

"In contrast, Splashtop is a really good product and it's not so expensive."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The tool's most valuable features are pricing and easy management."

"The SOS Support is a most valuable feature, as we have remote access from our phone, there is no need to install the software, and we can do it on the cloud."

"The initial setup is simple."

More Splashtop Remote Support pros

Cons

"The technical support from Microsoft is not good, they take a long time to respond to a case and they do not update you on what is happening on a case."

"If your MDM has to be really specific, perhaps Intune is not the better option."

"Intune should be much more granular in terms of supporting more Android cellular devices."

"However, in Microsoft Intune that is not possible because Microsoft releases it across the world as one data piece."

"The technical support could be improved."

"Reliability is something that I feel there is a tad bit of concern. The only point is that we need to sync multiple times to get something pushed through."

"The configuration and pricing can be improved."

"The installation could be improved to be simplified."

More Microsoft Intune cons

"We'd like more granular security control of the desktop services."

"Microsoft Remote Desktop Services can be improved by addressing the single session limitations and also clarifying the licensing, which can be confusing."

"Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions."

"Microsoft Remote Desktop Services needs to improve its security."

"Microsoft still has some really bad remote desktop appliance for Mac."

"Teams component can be a bit cumbersome to use. It takes some time to get it working as expected."

"We encounter challenges with portability, especially for users of iOS devices."

"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""

More Microsoft Remote Desktop Services cons

"The integration features could be better."

"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."

"The phone's a little tricky to work with due to the small screen."

"The solution should add more options and tools for shortcuts, administration, etc."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The solution should be able to make an inventory of computers automatically."

"Splashtop Remote Support needs to improve customization."

Pricing and Cost Advice

"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."

"It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe."

"The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."

"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."

"Microsoft Intune is not cost-effective as a standalone product."

"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."

"This cost is approximately $30 USD per user per month."

"The pricing needs improvement."

More Microsoft Intune pricing and cost advice

"It's not an expensive solution."

"The solution is expensive. Since things are made to be a bit easier in the solution, the solution's cost is a bit on the higher side."

"Microsoft Remote Desktop Services is less expensive than some other solutions on the market."

"Although not an expensive product, pricing is always something that can be improved."

"The solution has a pretty comparable pricing."

"The pricing could always be improved."

"The price of Microsoft Remote Desktop Services is reasonable. The solution can come for free for some clients with certain agreements."

"The solution has a perpetual license and it is purchased upfront."

More Microsoft Remote Desktop Services pricing and cost advice

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The licensing fees are less than $400 per year."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Manufacturing Company

12%

Computer Software Company

Comms Service Provider

Government

Retailer

Financial Services Firm

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	190
Midsize Enterprise	65
Large Enterprise	185

By reviewers
Company Size	Count
Small Business	45
Midsize Enterprise	16
Large Enterprise	36

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?

The experience with pricing, setup cost, and licensing is that the pricing is based on licensing costs and the setup ...

What needs improvement with Microsoft Remote Desktop Services?

Microsoft Remote Desktop Services can be improved in several areas. Currently, it requires a license cost, it has per...

What is your primary use case for Microsoft Remote Desktop Services?

Our main use case for Microsoft Remote Desktop Services is to allow multiple users to remotely access our Windows mac...

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

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Product Reports

Microsoft Intune

Download Microsoft Intune product report

Microsoft Remote Desktop Services

Download Microsoft Remote Desktop Services product report

Microsoft Remote Desktop Services report

Remote Access

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Remote Desktop Services

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Microsoft Remote Desktop Services provides secure, seamless access to remote applications with cross-platform compatibility and centralized management, enhancing productivity and resource sharing in Windows environments.

The robust security features of Microsoft Remote Desktop Services enable efficient data handling and user support across devices. With a focus on remote application access, scalability, and ease of use, this solution integrates effortlessly with Windows environments. It offers centralized management, facilitating smooth IT operations. However, there is potential for improving interface intuitiveness and setup simplicity. Addressing keyboard compatibility with macOS, network connectivity challenges, and security vulnerabilities could enhance the user experience. Optimization for performance on slower networks and clearer license management would further benefit users.

What are the key features of Microsoft Remote Desktop Services?

Robust Security: Ensures data remains secure on servers.
Seamless Remote Application Access: Provides smooth access to applications remotely.
Cross-Platform Compatibility: Supports multiple devices and operating systems.
Centralized Management: Simplifies IT resource management.
Ease of Use: Facilitates setup and offers excellent accessibility.

What benefits should users look for in reviews?

Increased Productivity: Enables efficient resource sharing and task management.
Enhanced Flexibility: Improves performance through remote access.
Scalability: Allows for easy management of growing resources.
Secure Access: Protects sensitive data and client applications.

In numerous industries, Microsoft Remote Desktop Services supports remote server management, virtual desktops, and application virtualization. Organizations use it for collaboration, secure data handling, and accessing critical resources across different locations. It aids in troubleshooting, ensuring secure connections to client applications and facilitating testing and support for multiple users in diverse environments.

Microsoft

Splashtop Remote Support is a cost-effective remote management platform offering features such as multi-session capabilities, secure file transfers, and mobile device support, enhancing remote assistance for small to medium businesses.

Splashtop Remote Support provides a versatile solution for remote assistance, equipped with tools like remote rebooting into safe mode, multi-session handling, and strong security measures, including multi-factor authentication. Its intuitive interface ensures ease of use, while features like HD resolution and chat functionality enable effective communication and management across devices. However, users find the pricing and package options somewhat confusing and have suggested improvements in integration, customization, and remote access security.

What are the key features of Splashtop Remote Support?

Cost-effectiveness: Offers competitive pricing with extensive features.
Multi-session capabilities: Enables simultaneous control of multiple sessions.
Remote rebooting: Allows rebooting into safe mode remotely.
File transfers: Facilitates efficient and secure file transfers.
Mobile device compatibility: Supports remote management from smartphones and tablets.
SOS Support: Provides quick assistance for emergencies.
Secure management: Features multi-factor authentication for enhanced security.
Chat functionality: Enables seamless communication between users.
Controlled access: Provides remote access without requiring client-side permissions.

What benefits should users look for in reviews?

Flexibility: Supports remote work for businesses and external clients.
Ease of use: Intuitive design simplifies remote management.
Integration compatibility: Works with ticketing systems for efficient issue management.
Enhanced security: Strong authentication methods safeguard data.

Splashtop Remote Support is deployed mainly for remote assistance of small to medium businesses in the United States. It seamlessly integrates with ticketing systems, aiding teams ranging from executives to shop floor personnel. By facilitating remote server management and support for home-working staff, it streamlines operations and client interactions.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Bank Alfalah Ltd.

Toyota, AT&T, Isuzu, Goodwill

Microsoft Remote Desktop Services vs. Splashtop Remote Support