Try our new research platform with insights from 80,000+ expert users

Microsoft Remote Desktop Services vs Splashtop Remote Support comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
312
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
3rd
Average Rating
8.2
Reviews Sentiment
5.8
Number of Reviews
83
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
Splashtop Remote Support
Ranking in Remote Access
11th
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.3%, down from 9.5% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 8.5%, down from 11.9% compared to the previous year. The mindshare of Splashtop Remote Support is 2.0%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.3%
Microsoft Remote Desktop Services8.5%
Splashtop Remote Support2.0%
Other80.2%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
MN
technology consultant at Bank of America
Remote access has simplified certificate checks and daily support tasks across our organization
The best features Microsoft Remote Desktop Services offers include providing me administrator access, certain inbuilt client tools, and the ability to remotely access enterprise applications, as well as helping me validate whether certificates exist or are missing, or near to expiry. The product also allows for multiple session virtualizations even if users are based in remote locations and offers support for legacy applications that need to be upgraded. Out of those features, the one I rely on the most is certificate validation and plugin installation or removal in certain IDEs which developers or coders generally use. Being able to do this remotely makes my job significantly easier than going to everyone's desk in the office.
David Fitzerman - PeerSpot reviewer
Chief Alchemist/ VP at DFC BBQ
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The conditional access policies that we set up are very useful."
"Conditional access helps me control uncontrolled access."
"The most valuable feature of Intune is the ability to reset a lost device and remove all the data."
"We can manage and standardize security across your environment, identify problems, receive alerts, and so on. That's its purpose, and that's also why it's so good."
"Its direct integration with all the other products that we have from Microsoft is valuable. We're using the E5 license, and we have a whole wealth of different products available. It just makes it easier to have everything from one provider."
"Implementing Microsoft Intune has provided a more streamlined and consistent method for device management across our multiple domains, effectively consolidating our administrative efforts."
"The compliance and configuration policies in Microsoft Intune are the most valuable features, saving significant time compared to manual implementation."
"The best features of Microsoft Intune include helping to know if computers are configured correctly and if users have access to apps or the platform."
"The solution works on Microsoft servers."
"The product saves time."
"The most valuable features are availability and security."
"Installing Microsoft Desktop Services is straightforward."
"The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility."
"The performance is one of the main features of this solution."
"Using Microsoft Remote Desktop Services has helped my team save time and improve productivity because we had Microsoft servers that were impossible to connect from our MacBook Pro laptops, and once we started using RDP, we could connect and move forward to deliver the project."
"The tool shares computer resources perfectly."
"The solution is very fast."
"The file transfers work well, the remote support and hosted solution work well."
"The tool's most valuable features are pricing and easy management."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"The initial setup is simple."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
 

Cons

"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."
"Microsoft Intune is not user-friendly to manage and has room for improvement."
"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."
"Improvements are needed in Microsoft Intune's enterprise app management, including support for more applications in app patching, boot batching, and discovery. I also hope the cost of Remote Help will decrease because it's a much-needed Intune function. Our customers need that capability, or they will buy it from a third party at a premium."
"The way the apps are getting deployed, the checkboxes for deleting previous versions are actually creating more conflicts than fixing problems."
"Setting up Intune Autopilot can be a little complicated."
"Reporting could be improved. It needs to be more expensive and robust."
"Intune's areas for improvement revolve around security and certificate management."
"The only issue I experienced was with the initialization of the session, which affected the stability of the solution."
"The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it."
"Microsoft Remote Desktop Services could improve by having graphical acceleration."
"There is a limitation on the number of concurrent users."
"Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."
"The biggest reason we don't use the solution for our company's clients is the solution's prices."
"We encounter challenges with portability, especially for users of iOS devices."
"We find the services are not as transparent as we would like for our integration with Citrix."
"The integration features could be better."
"Splashtop Remote Support needs to improve customization."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The phone's a little tricky to work with due to the small screen."
"The solution should add more options and tools for shortcuts, administration, etc."
"The solution should be able to make an inventory of computers automatically."
 

Pricing and Cost Advice

"It's a part of Microsoft 365 and E5 licenses. Microsoft's strategy of making every feature in Microsoft Intune paid needs optimization. Remote control is one of the basic features, not a luxury feature, yet we must pay for it. I"
"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."
"It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us."
"The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario."
"Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation."
"There are licenses required for this solution. We enable licenses on the devices we need to manage."
"The licensing costs we leave up to the customer and these vary from one to another."
"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"
"We do not have to pay for the product."
"The pricing could always be improved."
"The solution is overly expensive."
"The solution is expensive. Since things are made to be a bit easier in the solution, the solution's cost is a bit on the higher side."
"I think that Microsoft Remote Desktop Services is expensive compared to Login solution."
"Microsoft Remote Desktop Services comes free as part of Microsoft Windows."
"The solution has a perpetual license and it is purchased upfront."
"The pricing is moderate."
"The licensing fees are less than $400 per year."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
report
Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
881,114 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
10%
Government
8%
Manufacturing Company
12%
Computer Software Company
10%
Government
8%
Comms Service Provider
7%
Comms Service Provider
13%
Retailer
12%
Financial Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business121
Midsize Enterprise47
Large Enterprise154
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise16
Large Enterprise32
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
In limited use cases, Microsoft Remote Desktop Services is free as it is defaulted by any Microsoft license. The paid...
What needs improvement with Microsoft Remote Desktop Services?
Microsoft Remote Desktop Services could be improved because we have keyboard compatibility issues with some platforms...
What needs improvement with Splashtop Remote Support?
The phone's a little tricky to work with due to the small screen.
What is your primary use case for Splashtop Remote Support?
We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...
What advice do you have for others considering Splashtop Remote Support?
I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Remote Desktop Services
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bank Alfalah Ltd.
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about Microsoft Remote Desktop Services vs. Splashtop Remote Support and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.