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Microsoft Remote Desktop Services vs Splashtop Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
247
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
78
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
Splashtop Remote Support
Ranking in Remote Access
19th
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 11.0%, down from 14.8% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Terje Romen - PeerSpot reviewer
Accessing the same desktop experience from anywhere but user template creation needs improvement
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.
David Fitzerman - PeerSpot reviewer
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Easy to use."
"I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."
"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."
"The best feature is that we don't need to worry about downtime. We don't need to worry about the network connections of our office or the virtual private network. Everything is being done through the internet. Using Intune Autopilot, we can configure and deploy everything to the devices."
"At the moment, Autopilot is the most valuable feature."
"Intune is valuable for managing various endpoints and integrating with the Azure cloud, which is essential for our organization."
"The main advantage is that Intune performs its intended functions effectively."
"Mobile device management is most valuable."
"The most valuable features are availability and security."
"It's simple and easy to use."
"We use it to connect to the legacy system."
"Mostly we are quite happy with it."
"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"
"The performance is one of the main features of this solution."
"The solution works well as a remote desktop."
"Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."
"The file transfers work well, the remote support and hosted solution work well."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"The initial setup is simple."
"The solution is very fast."
"The tool's most valuable features are pricing and easy management."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
 

Cons

"Sometimes, updating a client policy is very difficult. This needs to be improved."
"The time we have to wait to deploy policies has room for improvement."
"There could be more competent processes and improvements in the policy space."
"It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do. Trust your people. We promise not to break your stuff. Open it up just a tiny bit wider."
"Some enrollment features could be improved."
"Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view."
"The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products."
"The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS."
"Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."
"We encounter challenges with portability, especially for users of iOS devices."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
"The reliability of the solution could improve."
"The administrative functionality is not enough for me."
"Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions."
"The performance depends on connectivity."
"We'd like them to continue to improve on security."
"The integration features could be better."
"The phone's a little tricky to work with due to the small screen."
"Splashtop Remote Support needs to improve customization."
"The solution should add more options and tools for shortcuts, administration, etc."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The solution should be able to make an inventory of computers automatically."
 

Pricing and Cost Advice

"Microsoft Intune's pricing is reasonable."
"We use Defender ATP and E5 licenses."
"The pricing needs improvement."
"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."
"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."
"Our enterprise agreement includes Microsoft Intune at no additional cost."
"The cost of the license and the features are justified for myself as a technical person."
"We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors."
"We do not have to pay for the product."
"The solution is expensive. Since things are made to be a bit easier in the solution, the solution's cost is a bit on the higher side."
"Microsoft Remote Desktop Services comes free as part of Microsoft Windows."
"Although not an expensive product, pricing is always something that can be improved."
"Microsoft Remote Desktop Services is less expensive than some other solutions on the market."
"The price of Microsoft Remote Desktop Services is reasonable."
"The solution has a perpetual license and it is purchased upfront."
"The tool must be cheaper."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
"The licensing fees are less than $400 per year."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
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Top Industries

By visitors reading reviews
Educational Organization
24%
Computer Software Company
11%
Financial Services Firm
7%
Manufacturing Company
7%
Computer Software Company
13%
Manufacturing Company
9%
Government
9%
Financial Services Firm
8%
Computer Software Company
17%
Retailer
8%
Comms Service Provider
8%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
I've never had an issue with it. I've always thought the pricing for RDS was reasonable.
What needs improvement with Microsoft Remote Desktop Services?
We would like configuration to be automatic and the price to be close to zero, however, that's not realistic. Everyon...
What do you like most about Splashtop Remote Support?
The tool's most valuable features are pricing and easy management.
What needs improvement with Splashtop Remote Support?
The phone's a little tricky to work with due to the small screen.
What is your primary use case for Splashtop Remote Support?
We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Remote Desktop Services
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bank Alfalah Ltd.
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about Microsoft Remote Desktop Services vs. Splashtop Remote Support and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.