The price of the solution is middling. The integration features could be better. Going forward, the appearance or way to remote or add security could stand improvement.
The packages that Splashtop has, tend to be a little bit confusing and should be simplified. They have 12 packages and by comparison, TeamViewer only has three packages available. The differences between the MSP packages and the IT support packages are difficult to determine the differences between the packages and there comparisons are not necessarily apples to apples.
Support Engineer at a tech services company with 501-1,000 employees
Real User
Dec 26, 2019
The solution should add more options and tools for shortcuts, administration, etc. The solution should add more server storage or a cloud extension for saving items.
Remote Access technologies allow users to connect to systems and data from any location, facilitating seamless work from remote sites. This improves accessibility and convenience, crucial for businesses with distributed teams.Remote Access solutions have transformed how organizations operate by providing secure connections to internal resources over public networks. These solutions enhance productivity and flexibility by enabling team members to work efficiently from various locations,...
The phone's a little tricky to work with due to the small screen.
The solution should be able to make an inventory of computers automatically.
Splashtop Remote Support needs to improve customization.
The price of the solution is middling. The integration features could be better. Going forward, the appearance or way to remote or add security could stand improvement.
The packages that Splashtop has, tend to be a little bit confusing and should be simplified. They have 12 packages and by comparison, TeamViewer only has three packages available. The differences between the MSP packages and the IT support packages are difficult to determine the differences between the packages and there comparisons are not necessarily apples to apples.
The solution should add more options and tools for shortcuts, administration, etc. The solution should add more server storage or a cloud extension for saving items.