Splashtop Remote Support Reviews

Name: Splashtop Remote Support
Brand: Splashtop
Rating: 4.3 (6 reviews)

4.3 out of 5

6 reviews
100% willing to recommend

What is Splashtop Remote Support?

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

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Splashtop Remote Support is the #19 ranked solution in top Remote Access solutions. PeerSpot users give Splashtop Remote Support an average rating of 8.6 out of 10. Based on the analysis of the 6 most recent Splashtop Remote Support reviews, the overall sentiment is positive, with a sentiment score of 8.4. (The highest in the category). Splashtop Remote Support is most commonly compared to Microsoft Intune: Splashtop Remote Support vs Microsoft Intune. Splashtop Remote Support is popular among the large enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

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Remote Access

November 2024

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Featured reviews

David Fitzerman

Chief Alchemist/ VP at DFC BBQ

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Marc-Olivier BARON

Manager - IT & Project Manager - 4/5 star Hospitality Specialist at CAPWEST

Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable. The tool is very efficient because it allows remote control without user permission on the other side, which is useful for servers and various systems. For security, it can also request user permission for remote control, ensuring secure access. It lets you manage dedicated users, providing them with remote control with multi-factor authentication. For me, this tool is perfect.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

I have also worked with TeamViewer to provide remote support, and I find that Splashtop is better. It's more stable. With TeamViewer, the version changes, and I get a new surprise every three weeks. TeamViewer has another problem when there is a disparity between versions. For example, if you are using version 11 and they're at version 15 then you can't even connect. A professional license with TeamViewer is not perpetual and it is a costly license. I think that the minimum is approximately $1,400 to $1,500 per year for technicians. If you purchase the solution outright and are using an older version when they release new features, you do not get them. Generally speaking, TeamViewer is a good product, but it is expensive. In contrast, Splashtop is a really good product and it's not so expensive. From a product comparison point of view, I would rate TeamViewer a seven out of ten. I also have experience with VNC Connect, which uses a client-server to browse or share the end user's screen. We used to use DualDesk at the company, but it doesn't support Macs. Also, it doesn't have mobile device support. For example, if someone calls me when I'm on the road then I can't pull over and assist them with my Android tablet. I can't be effective because I can't access anything. With Splashtop, I am able to stop what I'm doing, take over their computer with my tablet, and fix the problem right away. We also had trouble supporting Windows 10 because the UAC kept blocking us. Moreover, we couldn't simply tell a client to go into the configuration and turn UAC off. Ultimately, after a lot of frustration, we gave up on DualDesk.

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Splashtop Remote Support mindshare

As of November 2024, the mindshare of Splashtop Remote Support in the Remote Access category stands at 1.9%, down from 2.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Access

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Splashtop Remote Support is praised for cost-effectiveness, multi-monitor support, SOS Support, chat functionality, and mobile device compatibility. Users appreciate its easy management, high resolution, fast remote access, and security features like multi-factor authentication. It allows efficient remote control, file transfer, and adding notes about systems. The user-friendly interface increases its utility.

"The file transfers work well, the remote support and hosted solution work well."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"The tool's most valuable features are pricing and easy management."

Room for Improvement

Splashtop Remote Support needs more options and tools for shortcuts and administration with additional server storage or a cloud extension. Packages should be simplified for better clarity compared to competitors. Pricing is middling, and the integration features, appearance, and security need enhancement. Customization requires improvement, and an automatic inventory feature for computers would be beneficial.

"The phone's a little tricky to work with due to the small screen."
"The solution should be able to make an inventory of computers automatically."
"Splashtop Remote Support needs to improve customization."

ROI

Users indicate that Splashtop Remote Support has significantly boosted productivity, reduced travel costs, and minimized downtime for technical issues. Feedback highlights enhanced efficiency, improved access to remote devices, and overall cost savings. Moreover, users appreciate the ease of connecting to multiple devices and the reliability of remote sessions. In particular, IT teams benefit from quicker response times and increased client satisfaction, indicating a high return on investment.

Pricing

Splashtop Remote Support offers competitive pricing with a range of plans to fit different business needs. Key features include unattended access and file transfer. Users highlight its affordability and robust capabilities compared to other remote access solutions. Pricing varies based on the number of computers and additional features required, ensuring scalability for enterprise environments.

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
"The licensing fees are less than $400 per year."

Popular Use Cases

Organizations utilize Splashtop Remote Support predominantly for assisting external customers and end-users, from executives to shop floor employees. They integrate it with ticketing systems and handle remote desktop management for staff working from home. Additionally, they provide remote support for servers and manage clients' remote computers and servers.

Service and Support

Customer service and support of Splashtop Remote Support vary based on user experiences. Some find technical support acceptable, noting response delays due to time zones. Support through email or live chat is generally satisfactory. Several users have not needed to reach out to support, only utilizing it during initial setup. Others appreciate SOS support but have minimal contact with technical support.

Deployment

Users found Splashtop Remote Support's initial setup to be straightforward and simple. Deployment is quick, taking one to two days or even minutes, earning high ease ratings. Planning and deployment can be completed in one day, especially for smaller businesses.

Scalability

Users indicate that Splashtop Remote Support is scalable. Many companies, even those with large numbers of computers and employees, report positive experiences with scalability. Businesses are focusing on scaling their managed services, especially with the shift towards remote work. Several feedbacks rate its scalability highly, indicating it can handle varied user loads effectively.

Stability

Users find Splashtop Remote Support stable in terms of security, efficient for developing recordings and capturing, and free from bugs or glitches. They have no issues with stability, rating it a ten out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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