TeamViewer and Splashtop Remote Support are two notable remote support solutions. Users are generally happier with the simplicity and affordability of Splashtop Remote Support, whereas TeamViewer stands out with extensive features and robust performance.
Features: TeamViewer is praised for its comprehensive feature set, including file transfer, remote printing, and advanced security measures. Splashtop Remote Support, while simpler, excels in core remote support functions with ease of use and reliability. TeamViewer holds an advantage in feature variety, but Splashtop's straightforward approach appeals to users needing essential functionalities.
Room for Improvement: TeamViewer users note occasional performance lags and high resource consumption as areas for improvement. Splashtop users highlight the need for better integration capabilities and more advanced features.
Ease of Deployment and Customer Service: TeamViewer is noted for its straightforward deployment process and strong customer service. Splashtop Remote Support is also easy to deploy and is praised for responsive and helpful support.
Pricing and ROI: TeamViewer generally has higher setup costs but is considered worth the investment by users due to its extensive features. Splashtop Remote Support offers a more cost-effective solution with good ROI, especially appreciated by budget-conscious users.
Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.
In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.
Microsoft Intune Device Management Key Features
With Microsoft Intune Device Management you can:
Mobile Application Management
Mobile application management in Intune is designed to protect your organization’s data at the application level.
With Microsoft Intune Application Management you can:
As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.
Reviews from Real Users
Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.
A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."
The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."
Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.
TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.
TeamViewer Features
TeamViewer has many valuable key features. Some of the most useful ones include:
TeamViewer Benefits
There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:
Reviews from Real Users
TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.
Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”
“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.
Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
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