Try our new research platform with insights from 80,000+ expert users

LogMeIn Rescue vs Splashtop Remote Support comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
233
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
LogMeIn Rescue
Ranking in Remote Access
13th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Splashtop Remote Support
Ranking in Remote Access
18th
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Gaurav Chandola - PeerSpot reviewer
We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy
Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.
SachinAnikar - PeerSpot reviewer
A highly stable and scalable remote tool that can be used for remote solutions
LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…
David Fitzerman - PeerSpot reviewer
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The compliance and configuration policies in Microsoft Intune are the most valuable features, saving significant time compared to manual implementation."
"For our clients, the conditional access feature along with different compliance policies that they can set is valuable."
"The most valuable features of Microsoft Intune include providing visibility into devices and the ability to manage them remotely."
"It helps implement conditional access policies to restrict mobile users from accessing potentially dangerous emails."
"Intune's integration with Microsoft 365 is exceptional."
"It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users."
"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal."
"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."
"​The initial setup is easy. If you want the desktop program, you just download and install it."
"I will say 100% in five years, I do not think we have had to use technical support for anything."
"​The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away.​"
"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."
"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."
"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"The solution is very fast."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The tool's most valuable features are pricing and easy management."
"The initial setup is simple."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"The file transfers work well, the remote support and hosted solution work well."
 

Cons

"A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity."
"The solution needs to improve reporting. Sometimes, it shows double or triple entries of the same thing, which affects the count's accuracy. Also, some applications onboarded in Microsoft Intune do not get updated. When we look for solutions online, there is often no clear answer."
"Intune lags all of its competitors in terms of report generation."
"The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS."
"Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate."
"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."
"Microsoft Intune has a latency response time issue. The latency has room for improvement."
"Intune could be improved by organizing different solutions, like Defender and Sentinel, into a single package. This would allow us to focus on security while Microsoft manages other areas. Having a unified solution would drive better management of various sectors. Although the Intune user experience is good, we should continue enhancing it."
"The solution’s pricing could be improved."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"They need to improve their technical support."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"The integration features could be better."
"The solution should add more options and tools for shortcuts, administration, etc."
"Splashtop Remote Support needs to improve customization."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The solution should be able to make an inventory of computers automatically."
"The phone's a little tricky to work with due to the small screen."
 

Pricing and Cost Advice

"Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."
"The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario."
"There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."
"The pricing is good because customers are not complaining about it."
"The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper."
"The licensing costs we leave up to the customer and these vary from one to another."
"We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region. This would make investment more viable, especially since larger businesses in other countries can afford it easily."
"For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."
"The pricing is a little on the higher side, though.​"
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
"It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​"
"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."
"It's definitely worth the value."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."
"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
"The licensing fees are less than $400 per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
report
Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
824,067 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Government
6%
Manufacturing Company
16%
Computer Software Company
12%
Financial Services Firm
9%
Healthcare Company
7%
Computer Software Company
18%
Comms Service Provider
7%
Manufacturing Company
6%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about LogMeIn Rescue?
LogMeIn is a remote tool that I use for remote solutions.
What is your experience regarding pricing and costs for LogMeIn Rescue?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
What needs improvement with LogMeIn Rescue?
The solution’s pricing could be improved.
What do you like most about Splashtop Remote Support?
The tool's most valuable features are pricing and easy management.
What needs improvement with Splashtop Remote Support?
The phone's a little tricky to work with due to the small screen.
What is your primary use case for Splashtop Remote Support?
We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about LogMeIn Rescue vs. Splashtop Remote Support and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.