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LogMeIn Rescue vs Splashtop Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
379
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
LogMeIn Rescue
Ranking in Remote Access
20th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Splashtop Remote Support
Ranking in Remote Access
22nd
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.8%, down from 10.5% compared to the previous year. The mindshare of LogMeIn Rescue is 2.3%, up from 1.9% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune4.8%
LogMeIn Rescue2.3%
Splashtop Remote Support2.1%
Other90.8%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
SachinAnikar - PeerSpot reviewer
Director Consulting Services at LTIMINDTREE
A highly stable and scalable remote tool that can be used for remote solutions
LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…
David Fitzerman - PeerSpot reviewer
Chief Alchemist/ VP at DFC BBQ
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like that we can implement conditional access."
"The biggest benefit for me in Microsoft Intune is control; I can control my users and what they can do and enforce the policies that I want to enforce, and it is a great tool to control and put structure to take the organization to the place I want to take it."
"Once it is well integrated with the rest of the environment, it makes everything easy."
"This improved control and visibility has helped my organization by reducing risks, saving time, and making compliance easier."
"The best part of Intune is device control. If we need to block a user from opening something in their organization's system, we can do it from Intune. If we want to restrict the movement of an organization's data to prevent users from copying the data into Outlook, WhatsApp, or their personal Gmail, we can limit that via Intune. It secures all corporate data."
"The automatic patch management feature in the Intune Suite is helpful."
"Overall, the stability is good."
"One of the main features of the solution is it allows the management of many devices in different ways."
"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"​The initial setup is easy. If you want the desktop program, you just download and install it."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."
"The stability is excellent, with 99.99% uptime, and it's one of the best in the industry."
"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."
"This allows us to remote into their computers or servers whenever they request speeding up the time to connect without having to send them a website and give them a code to get us in."
"Ability to save a permanent remote connection, hold, and/or transfer."
"In contrast, Splashtop is a really good product and it's not so expensive."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"The initial setup is simple."
"The solution is very fast."
"The tool's most valuable features are pricing and easy management."
"The SOS Support is a most valuable feature, as we have remote access from our phone, there is no need to install the software, and we can do it on the cloud."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"With the extended license, it's easy to be remote."
 

Cons

"Microsoft Intune is not user-friendly to manage and has room for improvement."
"Microsoft Intune could be improved in several areas."
"Microsoft Intune needs to support out of the box Apple Managed Device and Apple Business Managed Device with zero-touch deployment capabilities, which is something competitors provide."
"Intune's third-party patch management could be better. It should be easier for the average system admin to keep non-Microsoft applications updated."
"Deploying an app can be a complex process due to dependencies."
"The installation could be improved to be simplified."
"The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."
"I would like the ability to install the agent on devices from suppliers, which would enable us to implement a zero-trust strategy for guest devices."
"The iPhone support has been the Achilles heel for the longest time, because all of my users are on iPhones."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"Nothing's perfect but I think it's really a great tool just the way it is."
"​The interface is not ​user-friendly. It looks a little outdated.​ I think the options are there. I think just the layout needs improvement.​"
"It needs better iOS integration. It's still limited in its functionality when it comes to iOS."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"The phone's a little tricky to work with due to the small screen."
"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."
"The integration features could be better."
"The solution should be able to make an inventory of computers automatically."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The solution should add more options and tools for shortcuts, administration, etc."
"Splashtop Remote Support needs to improve customization."
 

Pricing and Cost Advice

"For organizations that are a Microsoft shop, the pricing is compelling."
"The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper."
"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."
"I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall."
"We have the business premium licenses for the solution."
"Microsoft's licensing is more flexible and adaptive than its competitors."
"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."
"Pricing can be improved."
"The pricing is worth the value."
"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."
"Look at the different plans they have. Do not pay for a plan you do not need.​"
"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
"​The rescue model is licensed by user."
"The licensing fees are less than $400 per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
10%
Outsourcing Company
9%
Computer Software Company
7%
Construction Company
15%
Outsourcing Company
12%
Manufacturing Company
9%
Comms Service Provider
8%
Manufacturing Company
10%
Outsourcing Company
10%
Retailer
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise64
Large Enterprise187
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise2
No data available
 

Questions from the Community

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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
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Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about LogMeIn Rescue vs. Splashtop Remote Support and other solutions. Updated: September 2026.
918,169 professionals have used our research since 2012.