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LogMeIn Rescue vs Splashtop Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
341
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
LogMeIn Rescue
Ranking in Remote Access
22nd
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Splashtop Remote Support
Ranking in Remote Access
11th
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Remote Access category, the mindshare of Microsoft Intune is 8.0%, down from 10.7% compared to the previous year. The mindshare of LogMeIn Rescue is 2.1%, down from 2.2% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune8.0%
Splashtop Remote Support2.2%
LogMeIn Rescue2.1%
Other87.7%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Aditya Chhibber - PeerSpot reviewer
Regional Partner Manager - India at To be determined Company
Easy setup and effective support
I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…
David Fitzerman - PeerSpot reviewer
Chief Alchemist/ VP at DFC BBQ
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best features include the management, which is quite good, and endpoints."
"We are transforming our flat network by adopting different cloud solutions, and our own applications are hosted in the cloud. Intune ensures our security throughout our entire cloud-based system, improving our security posture."
"Microsoft Intune is a great product, and you should use it."
"The most valuable features of Microsoft Intune include remote updates. The update runs in the background, so there's no need in most cases to go on-site to do it."
"Intune has automated the deployment of patches and applications, which is more efficient and easier. It allows us to deploy applications, packages, Windows updates, and security updates like BitLocker encryption more efficiently and easily."
"Compliance and the policies that can be set are the most valuable features."
"Advanced endpoint analytics provides granular information about devices in Microsoft Intune, facilitating easier troubleshooting at system and application levels."
"I have no issues with the scalability and ability to expand Microsoft Intune."
"It will save them a ton of man-hours and downtime if they invest in this software, because again, it's very easy to use, it's very efficient."
"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."
"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."
"The time it takes to troubleshoot one of our users is cut significantly."
"It is a great product; it will save you money and time, and it probably pays for itself in the first 60 days of use every year."
"The stability is excellent, with 99.99% uptime, and it's one of the best in the industry."
"​The initial setup is easy. If you want the desktop program, you just download and install it."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"The file transfers work well, the remote support and hosted solution work well."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"In contrast, Splashtop is a really good product and it's not so expensive."
"The initial setup is simple."
"The tool's most valuable features are pricing and easy management."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"With the extended license, it's easy to be remote."
"The solution is very fast."
 

Cons

"It would be great if Intune offered better data protection controls for BYOD Windows PCs."
"I would say the interface and dashboard summarizing the devices' status and compliance could be improved."
"One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace."
"The mobile management is good for iPhone and iPad, but the Apple Mac management needs improvement. That is probably because Microsoft does not have low-level access to Apple Mac hardware. If you are doing basic things, it is okay, but if you want to image Apple Macs and do things like that, then Jamf is much better."
"A detailed device diagnostic feature is missing. Also, operating system deployment and imaging are missing."
"Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."
"It needs incorporation of Knox, ZeroTouch, etc."
"The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, ​it's always a problem."
"The solution’s pricing could be improved."
"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience."
"As a whole, I am still a little disappointed with the mobile side of it."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The solution should be able to make an inventory of computers automatically."
"Splashtop Remote Support needs to improve customization."
"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."
"The integration features could be better."
"The phone's a little tricky to work with due to the small screen."
"The packages that Splashtop has tend to be a little bit confusing and should be simplified."
"The integration features could be better."
 

Pricing and Cost Advice

"It is not expensive."
"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."
"Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package."
"Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration."
"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."
"Previously the price was $4 per month per user. Now it's $2.25 per user per month."
"Its pricing seems reasonable."
"There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations."
"It's definitely worth the value."
"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
"The pricing is worth the value."
"Look at the different plans they have. Do not pay for a plan you do not need.​"
"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
"The licensing fees are less than $400 per year."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
8%
Manufacturing Company
10%
Construction Company
9%
Computer Software Company
8%
Comms Service Provider
8%
Retailer
10%
Comms Service Provider
10%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business128
Midsize Enterprise55
Large Enterprise169
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise2
No data available
 

Questions from the Community

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Ask a question
Earn 20 points
What needs improvement with Splashtop Remote Support?
The phone's a little tricky to work with due to the small screen.
What is your primary use case for Splashtop Remote Support?
We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...
What advice do you have for others considering Splashtop Remote Support?
I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about LogMeIn Rescue vs. Splashtop Remote Support and other solutions. Updated: April 2026.
886,906 professionals have used our research since 2012.