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LogMeIn Rescue vs Splashtop Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
341
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
LogMeIn Rescue
Ranking in Remote Access
22nd
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Splashtop Remote Support
Ranking in Remote Access
11th
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2026, in the Remote Access category, the mindshare of Microsoft Intune is 8.0%, down from 10.7% compared to the previous year. The mindshare of LogMeIn Rescue is 2.1%, down from 2.2% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune8.0%
Splashtop Remote Support2.2%
LogMeIn Rescue2.1%
Other87.7%
Remote Access
 

Featured Reviews

reviewer2751102 - PeerSpot reviewer
Network Security Engineer at a computer software company with 51-200 employees
Modern endpoint management has transformed onboarding and strengthened remote security controls
The features of Microsoft Intune are straightforward, including Windows Autopilot, zero-touch deployment, centralized device management, and conditional access security controls. Using zero-touch deployment and Windows Autopilot in Microsoft Intune has significantly improved my workflow and organization. New laptops are shipped directly to users with no IT handling needed, and there is no manual imaging or configuration required. These features have a real impact. They save hours of manual setup per device, reduce dependency on the IT team for basic provisioning, and ensure every system is configured consistently and securely. Microsoft Intune has positively impacted my organization by improving device management. Devices are managed from a single cloud console. It has reduced manual work for provisioning and configuration. It has faster onboarding using Autopilot. It has enhanced security posture through enforced compliance policies, encryption, antivirus, and password rules. Conditional access ensures only trusted devices can access resources. I have better support for remote users, as devices can be managed from anywhere with no dependency on office network or VPN for basic management. It has easy troubleshooting and policy updates.
Aditya Chhibber - PeerSpot reviewer
Regional Partner Manager - India at To be determined Company
Easy setup and effective support
I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…
David Fitzerman - PeerSpot reviewer
Chief Alchemist/ VP at DFC BBQ
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Intune is the user-friendly portal for end users."
"The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution."
"I rate Intune 10 out of 10."
"The most valuable feature is probably mobile device management. Small businesses are coming under greater scrutiny and requirements for compliance as time goes on. We don't have to worry about a VPN because we can manage these devices, control company data, and lock users out. If needed, we can remotely wipe devices and deadman-switch them."
"I would rate Microsoft Intune a nine out of ten."
"The aspects I find most valuable are managing the data and applications, restricting users from installing any applications, and being able to wipe the data if a phone is misplaced or stolen."
"When you start saying "I've bought this as part of a wider solution, as a company we are going Microsoft throughout," then it makes more sense to have Microsoft Intune, because it plugs into Azure AD Premium, it plugs into Information Rights Management, it plugs into Windows Defender, so you have that single dashboard."
"I have no issues with the scalability and ability to expand Microsoft Intune."
"I will say 100% in five years, I do not think we have had to use technical support for anything."
"Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"From my perspective and my experience, LogMeIn is already at a 10 out of 10; everything else that I would like is just icing on the cake, it really is fluff."
"it's very easy to use, it's very efficient."
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."
"The file transfers work well, the remote support and hosted solution work well."
"The solution is very fast."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The SOS Support is a most valuable feature, as we have remote access from our phone, there is no need to install the software, and we can do it on the cloud."
"The tool's most valuable features are pricing and easy management."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"In contrast, Splashtop is a really good product and it's not so expensive."
"With the extended license, it's easy to be remote."
 

Cons

"We are not satisfied with technical support. Some improvements might be required."
"There are a lot of updates happening on Microsoft."
"Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola."
"A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity."
"Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update."
"Microsoft Intune could enhance its patch management for various devices, ensuring regular updates and tracking of device privileges."
"At the moment, we need more flexibility. We have some offices migrating to Windows 11 remotely. Sometimes, it is difficult to manage image installation because we have to collect some information before starting image deployment. Currently, Intune cannot collect the information needed for deploying new images."
"I'd like some more reporting so that I don't have to delve into PowerShell and I can pull more of the local device information such as memory, apps installed, etc. It would be nice to be able to see the apps that are present there but might not be managed. For example, if they installed 7Zip, it could report that back via an installed program or feature to see what was currently installed."
"As a whole, I am still a little disappointed with the mobile side of it."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, ​it's always a problem."
"The phone's a little tricky to work with due to the small screen."
"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."
"The solution should add more options and tools for shortcuts, administration, etc."
"The solution should be able to make an inventory of computers automatically."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The integration features could be better."
"The integration features could be better."
"Splashtop Remote Support needs to improve customization."
 

Pricing and Cost Advice

"Intune is included with our F3 and E5 licenses."
"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."
"The pricing is competitive, but it is not cheap."
"It comes with the E5 plan. We bought the E5 plan from Microsoft."
"As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it."
"I am not that aware of the pricing, but as compared to other MDM solutions, Microsoft is providing a lot of things at the organizational level. So, it is quite reasonable as compared to other MDM solutions."
"It is not expensive."
"There is a license required to use this solution. However, it was part of a bundle package. Microsoft Intune is far less expensive than other solutions, such as Workspace ONE."
"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
"It's definitely worth the value."
"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."
"It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​"
"The pricing is a little on the higher side, though.​"
"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
"The licensing fees are less than $400 per year."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
8%
Manufacturing Company
10%
Construction Company
9%
Computer Software Company
8%
Comms Service Provider
7%
Retailer
10%
Comms Service Provider
10%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business128
Midsize Enterprise55
Large Enterprise169
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise2
No data available
 

Questions from the Community

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What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
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Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
Ask a question
Earn 20 points
What needs improvement with Splashtop Remote Support?
The phone's a little tricky to work with due to the small screen.
What is your primary use case for Splashtop Remote Support?
We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...
What advice do you have for others considering Splashtop Remote Support?
I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about LogMeIn Rescue vs. Splashtop Remote Support and other solutions. Updated: April 2026.
886,858 professionals have used our research since 2012.