LogMeIn Rescue vs Splashtop Remote Support comparison

GoTo and Splashtop are both solutions in the Remote Access category. GoTo is ranked #12 with an average rating of 9.0, while Splashtop is ranked #19 with an average rating of 9.0. GoTo holds a 1.9% mindshare in VUS, compared to Splashtop’s 2.1% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Rescue and Splashtop Remote Support compete in the remote support software category. LogMeIn Rescue appears to have the upper hand with its comprehensive features and robust performance, while Splashtop Remote Support is noted for its budget-friendly competitiveness.

Features: LogMeIn Rescue offers advanced diagnostic tools, multi-platform support, and seamless connection capabilities. Splashtop Remote Support includes easy file transfer, reliable remote connections, and a user-friendly experience.

Room for Improvement: LogMeIn Rescue could improve session recording and performance monitoring. Splashtop Remote Support could enhance mobile device support and session management features.

Ease of Deployment and Customer Service: LogMeIn Rescue has a smooth deployment process and strong customer support. Splashtop Remote Support is recognized for its simpler deployment and responsive customer service.

Pricing and ROI: LogMeIn Rescue has higher setup costs with strong ROI reported by users. Splashtop Remote Support is more budget-friendly, delivering good ROI and regarded as cost-effective by its users.

To learn more, read our detailed LogMeIn Rescue vs. Splashtop Remote Support Report (Updated: April 2025).

Buyer's Guide

LogMeIn Rescue vs. Splashtop Remote Support

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of LogMeIn Rescue is 1.9%, down from 2.3% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has reduced the risk of security breaches by 30%."

"Conditional access helps me control uncontrolled access."

"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."

"Intune can wipe devices. For example, if a disgruntled employee wants to leak the data on their company phone, Intune can terminate their access and wipe the entire device with a click."

"I would rate the overall solution as a 10."

"Intune makes our organization more secure and flexible."

"We are using the mobile feature, and we are also using MDM to lock the devices, to push restrictions, et cetera"

"The most valuable feature of Intune is the user-friendly portal for end users."

More Microsoft Intune pros

"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."

"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."

"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."

"Ability to save a permanent remote connection, hold, and/or transfer."

"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."

"LogMeIn is a remote tool that I use for remote solutions."

"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."

"It is very stable. It adjusts to bandwidth very well."

More LogMeIn Rescue pros

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The file transfers work well, the remote support and hosted solution work well."

"The tool's most valuable features are pricing and easy management."

"The solution is very fast."

"The initial setup is simple."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

Cons

"It doesn't economize when you scale up. We have over 14,000 employees, and we have between 7,500 and 8,000 city-owned or personal devices being used to conduct city business. Its price can be improved. It is not a cheap solution."

"There needs to be more support for Mac operating systems."

"For an existing customer who has an SCCM, it would need to be upgraded to an MECM first before I can introduce Microsoft Intune."

"I would like to see Intune improve its handling of hybrid domain joins."

"I think there should be a better tracking of the cell phones used on the Intune."

"It would really be helpful to have the option to manage server operating systems as well, like Windows Server, at least. That way, we could scrap the use of SCCM, which requires a lot of on-premises infrastructure."

"I wish Microsoft would keep up with their documentation. They make changes so quickly to these platforms that they do not update the documentation properly in a timely manner."

"Intune should improve the management of non-Microsoft devices. It would be better to manage Mac, Android, and other non-Microsoft operating system devices within the same Intune interface."

More Microsoft Intune cons

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."

"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."

"The solution’s pricing could be improved."

"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."

"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."

More LogMeIn Rescue cons

"The phone's a little tricky to work with due to the small screen."

"The solution should be able to make an inventory of computers automatically."

"The solution should add more options and tools for shortcuts, administration, etc."

"The integration features could be better."

"Splashtop Remote Support needs to improve customization."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

Pricing and Cost Advice

"There are licenses required for this solution. We enable licenses on the devices we need to manage."

"The Intune license model is costly."

"The price is very reasonable."

"There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."

"I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a seven out of ten for pricing."

"If you're subscribing to Premium or E3, there are no additional costs for Intune, it's included."

"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."

"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."

More Microsoft Intune pricing and cost advice

"The rescue model is licensed by user."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"The pricing is a little on the higher side, though."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"The pricing is worth the value."

More LogMeIn Rescue pricing and cost advice

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The licensing fees are less than $400 per year."

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Top Industries

By visitors reading reviews

Educational Organization

21%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

15%

Computer Software Company

10%

Financial Services Firm

Government

Computer Software Company

16%

Comms Service Provider

Retailer

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

See all answers

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Compared 5% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

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GoTo Resolve vs LogMeIn Rescue

Compared 25% of the time

TeamViewer vs LogMeIn Rescue

Compared 17% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 11% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 8% of the time

VNC Connect vs LogMeIn Rescue

Compared 8% of the time

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Parsec vs Splashtop Remote Support

Compared 54% of the time

Microsoft Remote Desktop Services vs Splashtop Remote Support

Compared 15% of the time

GoTo Resolve vs Splashtop Remote Support

Compared 8% of the time

Parallels Access vs Splashtop Remote Support

Compared 7% of the time

TeamViewer Tensor vs Splashtop Remote Support

Compared 4% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

April 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Rescue

April 2025

Download LogMeIn Rescue product report

Buyer's Guide

Remote Access

March 2025

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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GoTo

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

LogMeIn Rescue vs. Splashtop Remote Support

April 2025

Free Report: LogMeIn Rescue vs. Splashtop Remote Support

Find out what your peers are saying about LogMeIn Rescue vs. Splashtop Remote Support and other solutions. Updated: April 2025.

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