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LogMeIn Rescue vs Splashtop Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
304
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
LogMeIn Rescue
Ranking in Remote Access
18th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Splashtop Remote Support
Ranking in Remote Access
15th
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 9.7% compared to the previous year. The mindshare of LogMeIn Rescue is 1.8%, down from 2.1% compared to the previous year. The mindshare of Splashtop Remote Support is 2.0%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.6%
Splashtop Remote Support2.0%
LogMeIn Rescue1.8%
Other86.6%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
SachinAnikar - PeerSpot reviewer
A highly stable and scalable remote tool that can be used for remote solutions
LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…
David Fitzerman - PeerSpot reviewer
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the policy CSPs."
"With on-premises Active Directory, the main challenge was that we had no control when a user was working from home. We didn't know what exactly a user was doing and whether the AV was up to date or not. Intune provides better control of their machines."
"The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution."
"The most valuable includes managing everything from a single console."
"Intune can wipe devices. For example, if a disgruntled employee wants to leak the data on their company phone, Intune can terminate their access and wipe the entire device with a click."
"What I like most about the tool is that it's now very easy to set up a device for someone to use. It also helps us tremendously in managing security. Before, we used on-premise management with a domain controller. It was difficult to manage security comprehensively. For example, it was hard to know which computers were updated. We weren't able to do that easily with our previous solution."
"Microsoft Intune is unique in providing management for all operating systems, including macOS, Linux, Android, and iOS."
"I appreciate how easy it is to deploy certificates to end users to get control over their device with Microsoft Intune; that's what Microsoft Intune is known for, and that's what we use them for."
"The solution has been in the market for the past 20 years. For us, it is one of the best tools."
"Being able to transfer files quickly and easily via the remote file manager."
"Ability to save a permanent remote connection, hold, and/or transfer."
"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."
"It is very straightforward to set up, use, install, and transfer sessions."
"it's very easy to use, it's very efficient."
"For people whose computers we maintain​, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."
"It is very stable. It adjusts to bandwidth very well."
"The solution is very fast."
"The tool's most valuable features are pricing and easy management."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The initial setup is simple."
"The file transfers work well, the remote support and hosted solution work well."
 

Cons

"Since the devices are configured over the Internet, whatever policy we apply from the compliance portal does not reflect immediately on the endpoint."
"It would be better if I could integrate it with my core group policy. I would like to have a group policy in my current environment, which has strict control, but those things are still missing. Although it has maximum compliance and security, it's not available on-premise."
"We are currently unable to control aspects of group policy from Teams like we can for GPO. They are still not part of Intune. Microsoft is adding this, but it's currently in preview, and few GPO features have been added to the product."
"Currently, Microsoft Intune's focus is mainly on Windows, but they can make much more improvement in terms of other platforms."
"For an existing customer who has an SCCM, it would need to be upgraded to an MECM first before I can introduce Microsoft Intune."
"Sometimes, the process is unsuccessful when we attempt to reset a device and wipe the data using Intune."
"We faced issues with macOS support. The product should have better inventory and asset management."
"The reporting functionality of Microsoft Intune is limited compared to Microsoft System Center, which offers many more reporting options."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"​Network browsing and connecting on the LAN, because if you can't see the computers on your network​, what good is the product?"
"They need to improve their technical support."
"The solution’s pricing could be improved."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"The phone's a little tricky to work with due to the small screen."
"The integration features could be better."
"Splashtop Remote Support needs to improve customization."
"The solution should be able to make an inventory of computers automatically."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The solution should add more options and tools for shortcuts, administration, etc."
 

Pricing and Cost Advice

"While Microsoft charges for actual usage, it lacks discount options."
"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."
"The product is expensive."
"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."
"Intune's pricing is reasonable considering its benefits and the high costs it helps avoid."
"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."
"Its price is quite okay. I wish they provide certain additional features with the same license."
"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."
"It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​"
"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."
"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
"Look at the different plans they have. Do not pay for a plan you do not need.​"
"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
"​The rescue model is licensed by user."
"It's definitely worth the value."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
"The licensing fees are less than $400 per year."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
10%
Manufacturing Company
9%
Government
8%
Manufacturing Company
14%
Computer Software Company
10%
Comms Service Provider
8%
Government
7%
Comms Service Provider
13%
Retailer
12%
Computer Software Company
11%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business116
Midsize Enterprise46
Large Enterprise152
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise2
No data available
 

Questions from the Community

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What do you like most about LogMeIn Rescue?
LogMeIn is a remote tool that I use for remote solutions.
What is your experience regarding pricing and costs for LogMeIn Rescue?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
What needs improvement with LogMeIn Rescue?
The solution’s pricing could be improved.
What do you like most about Splashtop Remote Support?
The tool's most valuable features are pricing and easy management.
What needs improvement with Splashtop Remote Support?
The phone's a little tricky to work with due to the small screen.
What is your primary use case for Splashtop Remote Support?
We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about LogMeIn Rescue vs. Splashtop Remote Support and other solutions. Updated: September 2025.
869,883 professionals have used our research since 2012.