GoTo Resolve vs LogMeIn Rescue comparison

GoTo Resolve and LogMeIn Rescue are both solutions in the Remote Access category. GoTo Resolve is ranked #27, while LogMeIn Rescue is ranked #12 with an average rating of 9.0. GoTo Resolve holds a 1.6% mindshare in VUS, compared to LogMeIn Rescue’s 2.0% mindshare. Additionally, 100% of GoTo Resolve users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

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Executive Summary

We performed a comparison between GoTo Resolve and LogMeIn Rescue based on real PeerSpot user reviews.

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Buyer's Guide

Remote Access

February 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of March 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 12.0% compared to the previous year. The mindshare of GoTo Resolve is 1.6%, up from 1.4% compared to the previous year. The mindshare of LogMeIn Rescue is 2.0%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Ron Wickham

CEO at Computer Design Center LLC

Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system

The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running. We have to have it run as a service with the computer so that we can do certain things and use certain functions. As far as the unattended session is concerned, we're able to connect to people's computers without them actually doing anything. We're able to connect to servers and other systems when there's nobody there.

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are so many features, but Windows Autopilot is one of the features that are very valuable for most customers."

"Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app."

"It's easy to manage."

"The aspects I find most valuable are the managing the data and applications. I can also restrict the users to install any applications. I can also wipe the data if the phone was missplaced or stolen. These are the basics for me."

"Autopilot is a feature I really like."

"The key benefit of Intune is its integration with the Microsoft ecosystem."

"The conditional access policies that we set up are very useful."

"For the price, the features included with Microsoft are appealing."

More Microsoft Intune pros

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."

"Ability to save a permanent remote connection, hold, and/or transfer."

"The time it takes to troubleshoot one of our users is cut significantly."

"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."

"it's very easy to use, it's very efficient."

"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."

"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."

"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."

More LogMeIn Rescue pros

Cons

"The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time."

"There is still a gap between SCCM and Intune, especially in the reporting, inventory, and software deployment areas."

"In future releases, I would like to see better integration with Apple products."

"The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune."

"There are items that require improvements. One is the controls from iOS."

"They need to integrate more with security options."

"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."

"Data leak prevention can be integrated into it. Currently, it does not have data leak prevention."

More Microsoft Intune cons

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."

"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."

"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

More LogMeIn Rescue cons

Pricing and Cost Advice

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."

"Microsoft Intune is included in the E5 license at no additional cost."

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

"It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10. There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs."

"If you're subscribing to Premium or E3, there are no additional costs for Intune, it's included."

"The solution is cost-efficient."

"Any bundle package, such as Security E3, covers multiple things, such as AAP, BitLocker, etc. If you go for them individually, they would be more expensive. Bundling makes the price more attractive and competitive."

"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."

More Microsoft Intune pricing and cost advice

"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"It's definitely worth the value."

"The pricing is a little on the higher side, though."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"The pricing is worth the value."

"Look at the different plans they have. Do not pay for a plan you do not need."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"The rescue model is licensed by user."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

26%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

Manufacturing Company

Healthcare Company

Manufacturing Company

16%

Computer Software Company

11%

Financial Services Firm

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

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What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

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What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

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Compared 10% of the time

GoToMyPC vs GoTo Resolve

Compared 7% of the time

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Compared 18% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 10% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 9% of the time

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Compared 7% of the time

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Compared 6% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

February 2025

Download Microsoft Intune product report

Buyer's Guide

Remote Access

February 2025

Download GoTo Resolve product report

Buyer's Guide

LogMeIn Rescue

February 2025

Download LogMeIn Rescue product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

GoToAssist

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

GoTo Resolve is a leading IT support platform designed to streamline remote troubleshooting through robust tools and intuitive interfaces. It empowers IT professionals to efficiently address technical issues, enhancing support experiences for users and teams.

GoTo Resolve offers comprehensive remote support capabilities, allowing professionals to connect and troubleshoot devices seamlessly. Its integration with major IT systems enhances functionality, while security features instill confidence in data protection. Despite its strengths, GoTo Resolve could benefit from more integration options to maximize utility across diverse tech ecosystems.

What features define GoTo Resolve?

Remote Access: Provides instant access to devices globally, facilitating real-time support interventions.
Ticketing System: Manages support requests efficiently with streamlined tracking and resolution features.
Multi-platform Support: Compatibility with major operating systems ensures versatile deployment across devices.
Integration Capabilities: Seamlessly integrates with existing IT systems to enhance operational workflow.
Security Protocols: Robust data encryption and authentication measures ensure user and data protection.

What benefits and ROI should users seek?

Increased Efficiency: Enhances productivity by reducing downtime through swift issue resolution.
Cost Savings: Minimizes on-site visit needs, leading to reduced operational expenses.
Enhanced Security: Offers reliable data security, aligning with compliance standards for user trust.
Improved User Satisfaction: Delivers superior support services, boosting client and team satisfaction.
Scalability: Adapts to growing technology demands, ensuring long-term investment value.

Industries implementing GoTo Resolve find it particularly beneficial in sectors requiring constant tech support, such as finance, healthcare, and education. Its real-time capabilities help maintain service standards, ensuring seamless operations in data-sensitive environments.

GoTo

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Sample Customers

Mitchells and Buzzers, Callaway

Information Not Available

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Find out what your peers are saying about Microsoft, Omnissa, TeamViewer and others in Remote Access. Updated: February 2025.

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