GoTo Resolve vs LogMeIn Rescue comparison

GoTo Resolve and LogMeIn Rescue are both solutions in the Remote Access category. GoTo Resolve is ranked #27, while LogMeIn Rescue is ranked #16 with an average rating of 9.0. GoTo Resolve holds a 2.1% mindshare in VUS, compared to LogMeIn Rescue’s 2.8% mindshare. Additionally, 100% of GoTo Resolve users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

GoTo Resolve

Read 1 GoTo Resolve review

867 Views
769 Comparison Views

100% willing to recommend

LogMeIn Rescue

Read 20 LogMeIn Rescue reviews

2,010 Views
1,255 Comparison Views

100% willing to recommend

GoTo Resolve

LogMeIn Rescue

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between GoTo Resolve and LogMeIn Rescue based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Omnissa, TeamViewer and others in Remote Access.

To learn more, read our detailed Remote Access Report (Updated: October 2024).

Buyer's Guide

Remote Access

October 2024

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Helped 814,649 peers since 2012

Categories and Ranking

GoTo Resolve

Ranking in Remote Access

27th

Average Rating

9.0

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (19th)

LogMeIn Rescue

Ranking in Remote Access

16th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Remote Access category, the mindshare of GoTo Resolve is 2.1%, up from 1.7% compared to the previous year. The mindshare of LogMeIn Rescue is 2.8%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Ron Wickham

CEO at Computer Design Center

Sep 29, 2020

Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system

The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running. We have to have it run as a service with the computer so that we can do certain things and use certain functions. As far as the unattended session is concerned, we're able to connect to people's computers without them actually doing anything. We're able to connect to servers and other systems when there's nobody there.

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SachinAnikar

Director Consulting Services at LTIMINDTREE

Oct 6, 2023

A highly stable and scalable remote tool that can be used for remote solutions

LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."

"It is very stable. It adjusts to bandwidth very well."

"Has an easy way to remote on to a remote computer without having prior access to it."

"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."

"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."

"The time it takes to troubleshoot one of our users is cut significantly."

"it's very easy to use, it's very efficient."

"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."

More LogMeIn Rescue pros

Cons

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

"They need to improve their technical support."

"The solution’s pricing could be improved."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."

"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."

More LogMeIn Rescue cons

Pricing and Cost Advice

"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

"The rescue model is licensed by user."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"It's definitely worth the value."

"The pricing is worth the value."

"The pricing is a little on the higher side, though."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

Financial Services Firm

Healthcare Company

Manufacturing Company

16%

Computer Software Company

12%

Financial Services Firm

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

Comparisons

TeamViewer vs GoTo Resolve

Compared 16% of the time

GoToMyPC vs GoTo Resolve

Compared 11% of the time

Splashtop Remote Support vs GoTo Resolve

Compared 9% of the time

ConnectWise ScreenConnect vs GoTo Resolve

Compared 7% of the time

Microsoft Remote Desktop Services vs GoTo Resolve

Compared 6% of the time

More GoTo Resolve Competitors

TeamViewer vs LogMeIn Rescue

Compared 15% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 14% of the time

Microsoft Intune vs LogMeIn Rescue

Compared 9% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 7% of the time

VNC Connect vs LogMeIn Rescue

Compared 6% of the time

More LogMeIn Rescue Competitors

Product Reports

Buyer's Guide

Remote Access

October 2024

Download GoTo Resolve product report

Buyer's Guide

LogMeIn Rescue

October 2024

Download LogMeIn Rescue product report

Also Known As

GoToAssist

No data available

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LogMeIn

Overview

GoTo Resolve, is a comprehensive IT management and support software designed for SMBs and MSPs. It integrates remote access and support, allowing IT professionals to diagnose and fix issues remotely. The platform includes Remote Monitoring and Management (RMM) to proactively monitor IT system health and automate routine tasks, with a free tier available. Additionally, it features a customizable help desk ticketing system with mobile access for agents. GoTo Resolve streamlines IT tasks by providing a centralized solution for remote access, IT management, and support.

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Sample Customers

Information Not Available

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Find out what your peers are saying about Microsoft, Omnissa, TeamViewer and others in Remote Access. Updated: October 2024.

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