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GoTo Resolve vs LogMeIn Rescue comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
279
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
GoTo Resolve
Ranking in Remote Access
25th
Average Rating
9.0
Reviews Sentiment
8.8
Number of Reviews
1
Ranking in other categories
Remote Monitoring and Management (RMM) (22nd)
LogMeIn Rescue
Ranking in Remote Access
13th
Average Rating
9.0
Reviews Sentiment
7.9
Number of Reviews
20
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of GoTo Resolve is 1.6%, up from 1.6% compared to the previous year. The mindshare of LogMeIn Rescue is 1.9%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
RW
Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system
The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running. We have to have it run as a service with the computer so that we can do certain things and use certain functions. As far as the unattended session is concerned, we're able to connect to people's computers without them actually doing anything. We're able to connect to servers and other systems when there's nobody there.
Aditya Chhibber - PeerSpot reviewer
Easy setup and effective support
I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Third party integrations are very convenient to use with Microsoft Intune."
"For the price, the features included with Microsoft are appealing."
"There has been a noticeable increase in productivity for both my organization and clients."
"Previously, SCCM was used as an on-premise solution for clients, but now they are moving to Microsoft Intune as a cloud solution with better security and functions."
"If the product works, remote access will be a benefit. To this point we have not had reason to have confidence in achieving that access."
"Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."
"It works well if you have a Microsoft environment."
"The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."
"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"I will say 100% in five years, I do not think we have had to use technical support for anything."
"it's very easy to use, it's very efficient."
"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."
"​The initial setup is easy. If you want the desktop program, you just download and install it."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"Has an easy way to remote on to a remote computer without having prior access to it."
"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."
 

Cons

"The technical support could be improved."
"Intune has all the features enabled for Windows devices but needs to be improved on iOS and Apple devices."
"It would help if administrators could pinpoint the exact location of a stolen device to help law enforcement retrieve it and apprehend the suspect."
"Microsoft Intune fails a lot when it comes to device compliance."
"The solution could improve by having better integration with Apple."
"We would like to see support for Chrome and/or devices for Chromebooks."
"I have a lot of Apple products in my environment. It would be nice to have an improved integration of Apple products with Microsoft Intune without Jam."
"From a new user's perspective, it may be a little overwhelming because there are quite a few things to look at in the console, however, once you are sort of acclimated and are familiar with your core functions, it's fairly simple and straightforward."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"​The interface is not ​user-friendly. It looks a little outdated.​ I think the options are there. I think just the layout needs improvement.​"
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"​Network browsing and connecting on the LAN, because if you can't see the computers on your network​, what good is the product?"
 

Pricing and Cost Advice

"It comes with the E5 plan. We bought the E5 plan from Microsoft."
"It's a part of Microsoft 365 and E5 licenses. Microsoft's strategy of making every feature in Microsoft Intune paid needs optimization. Remote control is one of the basic features, not a luxury feature, yet we must pay for it. I"
"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."
"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."
"As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it."
"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."
"The E5 license is expensive."
"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."
"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."
"It's definitely worth the value."
"​The rescue model is licensed by user."
"The pricing is worth the value."
"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
"Look at the different plans they have. Do not pay for a plan you do not need.​"
"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."
"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
"It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​"
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
9%
Manufacturing Company
9%
Government
8%
Computer Software Company
20%
Healthcare Company
8%
Financial Services Firm
7%
Retailer
6%
Manufacturing Company
17%
Computer Software Company
11%
Financial Services Firm
8%
Insurance Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Ask a question
Earn 20 points
What do you like most about LogMeIn Rescue?
LogMeIn is a remote tool that I use for remote solutions.
What is your experience regarding pricing and costs for LogMeIn Rescue?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
What needs improvement with LogMeIn Rescue?
The solution’s pricing could be improved.
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
GoToAssist
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Information Not Available
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
Find out what your peers are saying about Microsoft, TeamViewer, Citrix and others in Remote Access. Updated: July 2025.
861,524 professionals have used our research since 2012.