GoTo Resolve Reviews

Name: GoTo Resolve
Brand: LogMeIn
Rating: 5 (1 reviews)

4.5 out of 5

1 review
100% willing to recommend

What is GoTo Resolve?

GoTo Resolve, is a comprehensive IT management and support software designed for SMBs and MSPs. It integrates remote access and support, allowing IT professionals to diagnose and fix issues remotely. The platform includes Remote Monitoring and Management (RMM) to proactively monitor IT system health and automate routine tasks, with a free tier available. Additionally, it features a customizable help desk ticketing system with mobile access for agents. GoTo Resolve streamlines IT tasks by providing a centralized solution for remote access, IT management, and support.

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GoTo Resolve is the #19 ranked solution in top Remote Monitoring and Management Software and #27 ranked solution in top Remote Access solutions. PeerSpot users give GoTo Resolve an average rating of 9.0 out of 10. GoTo Resolve is most commonly compared to Microsoft Remote Desktop Services: GoTo Resolve vs Microsoft Remote Desktop Services. GoTo Resolve is popular among the large enterprise segment, accounting for 53% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

Remote Access

October 2024

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Helped 814,649 peers since 2012

GoTo Resolve mindshare

Product category:

As of November 2024, the mindshare of GoTo Resolve in the Remote Access category stands at 2.1%, up from 1.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Access

Key learnings from peers

Valuable Features

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

Room for Improvement

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."