GoTo Resolve vs LogMeIn Pro comparison

GoTo Resolve and LogMeIn Pro are both solutions in the Remote Access category. GoTo Resolve is ranked #27, while LogMeIn Pro is ranked #20 with an average rating of 9.0. GoTo Resolve holds a 2.1% mindshare in VUS, compared to LogMeIn Pro’s 1.6% mindshare. Additionally, 100% of GoTo Resolve users are willing to recommend the solution, compared to 86% of LogMeIn Pro users who would recommend it.

GoTo Resolve

Read 1 GoTo Resolve review

867 Views
769 Comparison Views

100% willing to recommend

LogMeIn Pro

Read 20 LogMeIn Pro reviews

1,072 Views
729 Comparison Views

86% willing to recommend

GoTo Resolve

LogMeIn Pro

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between GoTo Resolve and LogMeIn Pro based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Omnissa, TeamViewer and others in Remote Access.

To learn more, read our detailed Remote Access Report (Updated: October 2024).

Buyer's Guide

Remote Access

October 2024

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Helped 814,649 peers since 2012

Categories and Ranking

GoTo Resolve

Ranking in Remote Access

27th

Average Rating

9.0

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (19th)

LogMeIn Pro

Ranking in Remote Access

20th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Remote Access category, the mindshare of GoTo Resolve is 2.1%, up from 1.7% compared to the previous year. The mindshare of LogMeIn Pro is 1.6%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Ron Wickham

CEO at Computer Design Center

Sep 29, 2020

Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system

The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running. We have to have it run as a service with the computer so that we can do certain things and use certain functions. As far as the unattended session is concerned, we're able to connect to people's computers without them actually doing anything. We're able to connect to servers and other systems when there's nobody there.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Jun 27, 2023

Good remote services feature and easy to setup

I primarily used LogMeIn Pro for remote services. It allowed me to remotely access and troubleshoot computers without having to go on-site The solution has greatly facilitated the ability to repair computers remotely. The remote services feature is definitely the most valuable, along with the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

"This is a very reliable product and I've never had it crash."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"User interface."

"I can copy information and put it into a presentation that I may be putting together at another location."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"It must have been straightforward. My IT person set it up for me. It is a friendly program."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

More LogMeIn Pro pros

Cons

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"The high pricing of the product is its only shortcoming that needs improvement."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"Remote Access for external and internal customers."

"The only issue is that they could have a tier between 10 seats and 50."

More LogMeIn Pro cons

Pricing and Cost Advice

"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"It is very good."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."

More LogMeIn Pro pricing and cost advice

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814,649 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

Financial Services Firm

Healthcare Company

Manufacturing Company

11%

Computer Software Company

11%

Financial Services Firm

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about LogMeIn Pro?

The remote services feature is definitely the most valuable, along with the capability to print remotely.

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What is your experience regarding pricing and costs for LogMeIn Pro?

The only issue is that they could have a tier between 10 seats and 50. But for 10 seats, the price is fair.

See all answers

What needs improvement with LogMeIn Pro?

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was ...

See all answers

Comparisons

LogMeIn Rescue vs GoTo Resolve

Compared 52% of the time

TeamViewer vs GoTo Resolve

Compared 16% of the time

GoToMyPC vs GoTo Resolve

Compared 11% of the time

Splashtop Remote Support vs GoTo Resolve

Compared 9% of the time

ConnectWise ScreenConnect vs GoTo Resolve

Compared 7% of the time

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Microsoft Remote Desktop Services vs LogMeIn Pro

Compared 40% of the time

LogMeIn Rescue vs LogMeIn Pro

Compared 14% of the time

Parallels Access vs LogMeIn Pro

Compared 10% of the time

BeyondTrust Remote Support vs LogMeIn Pro

Compared 9% of the time

Dameware Remote Support vs LogMeIn Pro

Compared 8% of the time

More LogMeIn Pro Competitors

Product Reports

Buyer's Guide

Remote Access

October 2024

Download GoTo Resolve product report

Buyer's Guide

LogMeIn Pro

October 2024

Download LogMeIn Pro product report

Also Known As

GoToAssist

No data available

Learn More

LogMeIn

Overview

GoTo Resolve, is a comprehensive IT management and support software designed for SMBs and MSPs. It integrates remote access and support, allowing IT professionals to diagnose and fix issues remotely. The platform includes Remote Monitoring and Management (RMM) to proactively monitor IT system health and automate routine tasks, with a free tier available. Additionally, it features a customizable help desk ticketing system with mobile access for agents. GoTo Resolve streamlines IT tasks by providing a centralized solution for remote access, IT management, and support.

Helping people and businesses access their digital lives from virtually anywhere, on any device.

Sample Customers

Information Not Available

The North Face, Slingbox, Lutron, The Weather Company

Find out what your peers are saying about Microsoft, Omnissa, TeamViewer and others in Remote Access. Updated: October 2024.

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