LogMeIn Central vs LogMeIn Pro comparison

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."

"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."

"I function through LogMeIn, because it gives me everything I need."

"The alerts are helpful."

"​The initial setup was pretty straightforward."

"Unattended remote assistance."

"The biggest thing is remote access, to be able to get inside our network to be able to fix problems."

"Scalability-wise, I rate the solution a ten out of ten."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"I can copy information and put it into a presentation that I may be putting together at another location."

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

"LogMeIn allows me to quickly and efficiently assist my users across the United States."

"Having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on."

"Even though there are competing products, I would not hesitate to go with LogMeIn."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"Our clients are having issues with printing."

"Do not use the technical support."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"It's not really a true RMM product but more of just a remote access."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"The high pricing of the product is its only shortcoming that needs improvement."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"The only issue is that they could have a tier between 10 seats and 50."

"Lower the price for an individual user. The company does not scale the price based upon use."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​"

"It really is an expensive product for me.​"

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"Coming from where it was free, it's getting to be expensive."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"The company does not scale the price based upon use."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"

"I did not deal with the financial aspect but my impression is that they are more expensive."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."