LogMeIn Central vs LogMeIn Pro comparison

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"Using the product, we provide a quicker response when supporting customers.​"

"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."

"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."

"This is a very reliable product and I've never had it crash."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

"I can copy information and put it into a presentation that I may be putting together at another location."

"Being able to remote access my computer means I can work at night from my house."

"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"The initial load is terribly slow and often has delays with the login page loading."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"The solution is expensive as hell."

"I do not like the antivirus."

"They should provide intermediate device limit options for the users."

"Our clients are having issues with printing."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"The high pricing of the product is its only shortcoming that needs improvement."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"Coming from where it was free, it's getting to be expensive."

"Lower the price for an individual user. ​"

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"It is very good."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"The company does not scale the price based upon use."