LogMeIn Central vs LogMeIn Pro comparison

"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."

"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"​The initial setup was simple."

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"The alerts are helpful."

"I have called for help to their technical support, and they have been extremely helpful."

"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"This is a very reliable product and I've never had it crash."

"I can login to my office computer, go into all of my software, and work from a remote location.​"

"Scalability-wise, I rate the solution a ten out of ten."

"​It must have been straightforward. My IT person set it up for me. It is a friendly program."

"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."

"I do not like the antivirus."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"They should provide intermediate device limit options for the users."

"It is easy to get locked out, which is something that needs to be improved."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"Sometimes it just fails to load."

"The initial load is terribly slow and often has delays with the login page loading."

"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"

"The only issue is that they could have a tier between 10 seats and 50."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"The high pricing of the product is its only shortcoming that needs improvement."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"Remote Access for external and internal customers."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"It really is an expensive product for me.​"

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"It is very good."

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"The company does not scale the price based upon use."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."