LogMeIn Central vs LogMeIn Pro comparison

"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."

"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"​The initial setup was simple."

"​The initial setup was pretty straightforward."

"Unattended remote assistance."

"Using the product, we provide a quicker response when supporting customers.​"

"The ability to easily connect back and retrieve data from the computer systems that I have."

"I can copy information and put it into a presentation that I may be putting together at another location."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"I can login to my office computer, go into all of my software, and work from a remote location.​"

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"I do not like the antivirus."

"It is easy to get locked out, which is something that needs to be improved."

"The initial load is terribly slow and often has delays with the login page loading."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"Sometimes it just fails to load."

"Do not use the technical support."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"Remote Access for external and internal customers."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."

"The solution's price is reasonable."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"It is very good."