LogMeIn Central vs LogMeIn Pro comparison

"It allows you to transfer along with many other functions."

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

"Provides remote access, allows me to get inside our network to be able to fix problems."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."

"I like being able to dial in and transfer files for updates."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."

"I can login to my office computer, go into all of my software, and work from a remote location.​"

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"​It must have been straightforward. My IT person set it up for me. It is a friendly program."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"They should provide intermediate device limit options for the users."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"It's not really a true RMM product but more of just a remote access."

"Our clients are having issues with printing."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"

"Sometimes it just fails to load."

"The initial load is terribly slow and often has delays with the login page loading."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"The high pricing of the product is its only shortcoming that needs improvement."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​"

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"The only issue is that they could have a tier between 10 seats and 50."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"Coming from where it was free, it's getting to be expensive."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"

"Lower the price for an individual user. ​"

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"It is very good."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."