LogMeIn Central vs LogMeIn Pro comparison

"Remote access, we can remote access our clients, the workstation servers."

"Unattended remote assistance is the most valuable for us – I save travel time and money."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"I have called for help to their technical support, and they have been extremely helpful."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."

"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."

"We install our PCs at customer locations throughout the country and are able to support them remotely rather than having to travel to those locations."

"Even though there are competing products, I would not hesitate to go with LogMeIn."

"I would recommend LogMeIn."

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"In our experience, we haven't had any issues; it's been stable, we're able to get to it, and it helps us run our business and service our employees better."

"We are using LogMeIn for our IT Management."

"Once I landed on LogMeIn, they were so reliable, and they fitted my needs so well, that I have been satisfied ever since."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

"It's not really a true RMM product but more of just a remote access."

"Our clients are having issues with printing."

"I recall that there was something about the pricing structure that wasn't ideal, but I cannot recall the exact details."

"There are some screens that are just ugly and difficult to manipulate."

"Do not use the technical support."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't."

"It's not really a true RMM product but more of just a remote access."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"The only issue is that they could have a tier between 10 seats and 50."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"Pricing has been going up for just going back and forth between two computers. That's crazy."

"The management part probably needs improving. It can get a little cluttered."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"The UI could be a little bit more robust."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​"

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"The solution's price is reasonable."

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"Coming from where it was free, it's getting to be expensive."

"The company does not scale the price based upon use."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"Lower the price for an individual user. ​"

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"

"It is very good."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."