LogMeIn Central vs LogMeIn Pro comparison

"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."

"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"I have called for help to their technical support, and they have been extremely helpful."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."

"The initial setup was very easy."

"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"I can copy information and put it into a presentation that I may be putting together at another location."

"​It must have been straightforward. My IT person set it up for me. It is a friendly program."

"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."

"User interface."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"The ability to easily connect back and retrieve data from the computer systems that I have."

"Our clients are having issues with printing."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"The initial load is terribly slow and often has delays with the login page loading."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"They should provide intermediate device limit options for the users."

"Do not use the technical support."

"Sometimes it just fails to load."

"Remote Access for external and internal customers."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"The only issue is that they could have a tier between 10 seats and 50."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"Coming from where it was free, it's getting to be expensive."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"It really is an expensive product for me.​"

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"

"Lower the price for an individual user. ​"

"I did not deal with the financial aspect but my impression is that they are more expensive."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."