LogMeIn Central vs LogMeIn Pro comparison

"It's easy to install, and it's robust and secure."

"It allows you to transfer along with many other functions."

"Unattended remote assistance."

"I function through LogMeIn, because it gives me everything I need."

"The biggest thing is remote access, to be able to get inside our network to be able to fix problems."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"I have called for help to their technical support, and they have been extremely helpful."

"For the servers, you have 24/7 unattended access, and for the clients, it may be 24/7."

"It improves time and efficiency, both."

"The ROI is almost instantaneous, in that it aggregates multiple functions into one, and allows for proactive actions that could otherwise cause some downtime or inconvenience."

"In our experience, we haven't had any issues; it's been stable, we're able to get to it, and it helps us run our business and service our employees better."

"Being able to remote access my computer means I can work at night from my house, so I can catch up and get stuff done."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

"User interface."

"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."

"This is a scalable solution and we use it amongst a bunch of clients; we'd use it on one computer for one person, and we would use it on 50 computers for one company."

"Sometimes it just fails to load."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"It's not really a true RMM product but more of just a remote access."

"Our clients are having issues with printing."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"

"The only drawback with LogMeIn is that the pricing structure has been increasing so rapidly, that's a turnoff."

"When using LogMeIn, you need a separate chat window."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"If I had to point out one thing, it would be that it is expensive."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"The only issue is that they could have a tier between 10 seats and 50."

"It really is an expensive product for me.​"

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"The solution's price is reasonable."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"Lower the price for an individual user. ​"

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"It is very good."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"

"The company does not scale the price based upon use."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."