LogMeIn Central vs LogMeIn Pro comparison

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"Unattended remote assistance."

"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."

"I have called for help to their technical support, and they have been extremely helpful."

"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."

"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."

"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"It is easy to get locked out, which is something that needs to be improved."

"It's not really a true RMM product but more of just a remote access."

"Do not use the technical support."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"The solution is expensive as hell."

"I do not like the antivirus."

"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"Remote Access for external and internal customers."

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"The only issue is that they could have a tier between 10 seats and 50."

"The high pricing of the product is its only shortcoming that needs improvement."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"Coming from where it was free, it's getting to be expensive."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"

"It really is an expensive product for me.​"

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"

"The company does not scale the price based upon use."

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."