LogMeIn Central vs LogMeIn Pro comparison

"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"Provides remote access, allows me to get inside our network to be able to fix problems."

"When the pandemic hit, it worked out well because we already had the clients installed on it and we were able to remote in to do the work the same as if they were sitting there."

"The biggest improvement is being able to solve problems or do upgrades of software without having to go onsite."

"If you need unattended access, then LogMeIn; I haven't found anything better."

"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office."

"The setup was pretty simple."

"It improves time and efficiency, both."

"The ROI is almost instantaneous, in that it aggregates multiple functions into one, and allows for proactive actions that could otherwise cause some downtime or inconvenience."

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"Being able to remote access my computer means I can work at night from my house."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"We are using LogMeIn for our IT Management."

"Scalability-wise, I rate the solution a ten out of ten."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"It's not really a true RMM product but more of just a remote access."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't."

"I recall that there was something about the pricing structure that wasn't ideal, but I cannot recall the exact details."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​"

"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those."

"Remote Access for external and internal customers."

"The high pricing of the product is its only shortcoming that needs improvement."

"Would like for the client to be searchable."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"It really is an expensive product for me.​"

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"The solution's price is reasonable."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"It is very good."

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"

"I did not deal with the financial aspect but my impression is that they are more expensive."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"

"The company does not scale the price based upon use."