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LogMeIn Central vs LogMeIn Pro comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LogMeIn Central
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
19
Ranking in other categories
Remote Monitoring and Management (RMM) (15th)
LogMeIn Pro
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
20
Ranking in other categories
Remote Access (24th)
 

Mindshare comparison

LogMeIn Central and LogMeIn Pro aren’t in the same category and serve different purposes. LogMeIn Central is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 3.7%, up 3.1% compared to last year.
LogMeIn Pro, on the other hand, focuses on Remote Access, holds 1.7% mindshare, up 1.6% since last year.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
LogMeIn Central3.7%
NinjaOne10.4%
Kaseya VSA10.0%
Other75.9%
Remote Monitoring and Management (RMM)
Remote Access Mindshare Distribution
ProductMindshare (%)
LogMeIn Pro1.7%
TeamViewer8.1%
Microsoft Remote Desktop Services6.6%
Other83.6%
Remote Access
 

Featured Reviews

reviewer1191933 - PeerSpot reviewer
Associate Director of Information Technology at a computer software company with 51-200 employees
Scalable, good search features, and good options for multiple displays
I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with. The search features are really nice. When you type in a keyword, every single thing, whether it's a group or a machine, with that phrase will come up. There are a lot of features that we just don't utilize and maybe we could, but we're pretty straightforward about it. It is nice to use the file transfer feature from time to time, and it is really nice to be able to just copy from your desktop and paste onto the LogMeIn session.
Kelsey Braun - PeerSpot reviewer
Information Technology Specialist at Allegheny Coupling
Good remote services feature and easy to setup
With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Unattended remote assistance."
"All in all, the ROI was great as it saved me a lot of time - And time is money!"
"For the servers, you have 24/7 unattended access, and for the clients, it may be 24/7."
"I like the encryption and security of LogMeIn; I think the end-to-end security on it, in and of itself, is really good, and I use the two-step login system and it's great."
"This solution has allowed granular permission access to machines, very consistent and solid most of the time."
"When the pandemic hit, it worked out well because we already had the clients installed on it and we were able to remote in to do the work the same as if they were sitting there."
"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."
"If you need unattended access, then LogMeIn; I haven't found anything better."
"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."
"Being able to remote access my computer means I can work at night from my house, so I can catch up and get stuff done."
"Even though there are competing products, I would not hesitate to go with LogMeIn."
"This is a scalable solution and we use it amongst a bunch of clients; we'd use it on one computer for one person, and we would use it on 50 computers for one company."
"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."
"User interface."
"The ROI is almost instantaneous, in that it aggregates multiple functions into one, and allows for proactive actions that could otherwise cause some downtime or inconvenience."
"LogMeIn allows me to quickly and efficiently assist my users across the United States."
 

Cons

"Client setup."
"I do not like the antivirus."
"It's not really a true RMM product but more of just a remote access."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
"The initial load is terribly slow and often has delays with the login page loading."
"The solution is expensive as hell."
"The price. I complain about it all the time."
"It is easy to get locked out, which is something that needs to be improved."
"The UI could be a little bit more robust."
"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​"
"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"
"The only issue is that they could have a tier between 10 seats and 50."
"Pricing has been going up for just going back and forth between two computers. That's crazy."
"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."
 

Pricing and Cost Advice

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."
"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"
"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."
"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."
"The price is a little high but it's competitive. The licensing process is fairly easy."
"Pricing is a little on the expensive side, compared to what TeamViewer has offered."
"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."
"It's probably worth the value, but the price increases over the last five years are getting harder to justify."
"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."
"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."
"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."
"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."
"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."
"It is very good."
"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."
"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"
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Top Industries

By visitors reading reviews
Construction Company
16%
Manufacturing Company
9%
Outsourcing Company
8%
Financial Services Firm
7%
Construction Company
14%
Outsourcing Company
9%
Comms Service Provider
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise1
By reviewers
Company SizeCount
Small Business11
Large Enterprise5
 

Overview

 

Sample Customers

Au Bon Pain, BELL (Building Educated Leaders for Life)
The North Face, Slingbox, Lutron, The Weather Company
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: July 2026.
908,344 professionals have used our research since 2012.