LogMeIn Central vs LogMeIn Pro comparison

"Provides remote access, allows me to get inside our network to be able to fix problems."

"For the servers, you have 24/7 unattended access, and for the clients, it may be 24/7."

"It is a scalable solution."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"It saves us drive time, we don't have to go to clients, we can just use remote access."

"It is convenient for my workers to be at home, therefore, it is easier for them as their second job to do the work, that is a plus, and I improve productivity."

"Using the product, we provide a quicker response when supporting customers.​"

"Unattended remote assistance."

"It improves time and efficiency, both."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"Customer support was great because any issues I encountered were responded to in a timely manner and they were able to resolve any issues that I had."

"Being able to remote access my computer means I can work at night from my house, so I can catch up and get stuff done."

"Scalability-wise, I rate the solution a ten out of ten."

"I would recommend LogMeIn."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop."

"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"They should provide intermediate device limit options for the users."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"Pricing has been going up for just going back and forth between two computers. That's crazy."

"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"If I had to point out one thing, it would be that it is expensive."

"Remote Access for external and internal customers."

"Lower the price for an individual user. The company does not scale the price based upon use."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"The solution's price is reasonable."

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"

"It is very good."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."