LogMeIn Central vs LogMeIn Pro comparison

"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."

"It allows you to transfer along with many other functions."

"Unattended remote assistance."

"Using the product, we provide a quicker response when supporting customers.​"

"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."

"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."

"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

"I can login to my office computer, go into all of my software, and work from a remote location.​"

"Being able to remote access my computer means I can work at night from my house."

"The ability to easily connect back and retrieve data from the computer systems that I have."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"The initial load is terribly slow and often has delays with the login page loading."

"I do not like the antivirus."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"They should provide intermediate device limit options for the users."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"Do not use the technical support."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"The only issue is that they could have a tier between 10 seats and 50."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"Remote Access for external and internal customers."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"Coming from where it was free, it's getting to be expensive."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"

"The company does not scale the price based upon use."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"I did not deal with the financial aspect but my impression is that they are more expensive."