LogMeIn Central vs LogMeIn Pro comparison

"It is a scalable solution."

"​The initial setup was pretty straightforward."

"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."

"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."

"Unattended remote assistance."

"The initial setup was very easy."

"The alerts are helpful."

"Provides remote access, allows me to get inside our network to be able to fix problems."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

"User interface."

"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"Scalability-wise, I rate the solution a ten out of ten."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"It's not really a true RMM product but more of just a remote access."

"There are some screens that are just ugly and difficult to manipulate."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"I do not like the antivirus."

"It is easy to get locked out, which is something that needs to be improved."

"Our clients are having issues with printing."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"The only issue is that they could have a tier between 10 seats and 50."

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"Coming from where it was free, it's getting to be expensive."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"It is very good."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"