LogMeIn Central vs LogMeIn Pro comparison

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"I like being able to dial in and transfer files for updates."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"Provides remote access, allows me to get inside our network to be able to fix problems."

"Using the product, we provide a quicker response when supporting customers.​"

"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."

"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

"I can login to my office computer, go into all of my software, and work from a remote location.​"

"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."

"Scalability-wise, I rate the solution a ten out of ten."

"The ability to easily connect back and retrieve data from the computer systems that I have."

"Do not use the technical support."

"They should provide intermediate device limit options for the users."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"It is easy to get locked out, which is something that needs to be improved."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"Remote Access for external and internal customers."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​"

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"It really is an expensive product for me.​"

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"Lower the price for an individual user. ​"

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."