LogMeIn Central vs LogMeIn Pro comparison

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

"I have called for help to their technical support, and they have been extremely helpful."

"Provides remote access, allows me to get inside our network to be able to fix problems."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."

"I like being able to dial in and transfer files for updates."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"​It must have been straightforward. My IT person set it up for me. It is a friendly program."

"Being able to remote access my computer means I can work at night from my house."

"Scalability-wise, I rate the solution a ten out of ten."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."

"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."

"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."

"The solution is expensive as hell."

"There are some screens that are just ugly and difficult to manipulate."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"It's not really a true RMM product but more of just a remote access."

"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"

"I do not like the antivirus."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"The only issue is that they could have a tier between 10 seats and 50."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​"

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"The high pricing of the product is its only shortcoming that needs improvement."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"It really is an expensive product for me.​"

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"It is very good."

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"Lower the price for an individual user. ​"