LogMeIn Central vs LogMeIn Pro comparison

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"​The initial setup was pretty straightforward."

"I have called for help to their technical support, and they have been extremely helpful."

"Using the product, we provide a quicker response when supporting customers.​"

"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"It allows you to transfer along with many other functions."

"​The initial setup was simple."

"Being able to remote access my computer means I can work at night from my house."

"The ability to easily connect back and retrieve data from the computer systems that I have."

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

"Scalability-wise, I rate the solution a ten out of ten."

"I can login to my office computer, go into all of my software, and work from a remote location.​"

"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"

"The solution is expensive as hell."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

"I do not like the antivirus."

"Do not use the technical support."

"It's not really a true RMM product but more of just a remote access."

"They should provide intermediate device limit options for the users."

"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"The high pricing of the product is its only shortcoming that needs improvement."

"Remote Access for external and internal customers."

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​"

"The only issue is that they could have a tier between 10 seats and 50."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"It really is an expensive product for me.​"

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."

"The company does not scale the price based upon use."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"

"I did not deal with the financial aspect but my impression is that they are more expensive."