LogMeIn Central vs LogMeIn Pro comparison

"I have called for help to their technical support, and they have been extremely helpful."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"Provides remote access, allows me to get inside our network to be able to fix problems."

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"It is a scalable solution."

"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."

"​The initial setup was pretty straightforward."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"This is a very reliable product and I've never had it crash."

"User interface."

"I can copy information and put it into a presentation that I may be putting together at another location."

"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."

"The ability to easily connect back and retrieve data from the computer systems that I have."

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"Scalability-wise, I rate the solution a ten out of ten."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"The solution is expensive as hell."

"It's not really a true RMM product but more of just a remote access."

"Our clients are having issues with printing."

"Sometimes it just fails to load."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"They should provide intermediate device limit options for the users."

"Remote Access for external and internal customers."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"The high pricing of the product is its only shortcoming that needs improvement."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​"

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"The solution's price is reasonable."

"It really is an expensive product for me.​"

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"

"Lower the price for an individual user. ​"

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"

"The company does not scale the price based upon use."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"It is very good."