LogMeIn Central vs LogMeIn Pro comparison

"Using the product, we provide a quicker response when supporting customers.​"

"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."

"The initial setup was very easy."

"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."

"I have called for help to their technical support, and they have been extremely helpful."

"This is a very reliable product and I've never had it crash."

"User interface."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"I can copy information and put it into a presentation that I may be putting together at another location."

"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."

"Being able to remote access my computer means I can work at night from my house."

"Sometimes it just fails to load."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"They should provide intermediate device limit options for the users."

"There are some screens that are just ugly and difficult to manipulate."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"Our clients are having issues with printing."

"It's not really a true RMM product but more of just a remote access."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"Remote Access for external and internal customers."

"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"

"The only issue is that they could have a tier between 10 seats and 50."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"The solution's price is reasonable."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"Coming from where it was free, it's getting to be expensive."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"

"The company does not scale the price based upon use."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"Lower the price for an individual user. ​"

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."