LogMeIn Central vs LogMeIn Pro comparison

"It allows you to transfer along with many other functions."

"The alerts are helpful."

"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"​The initial setup was simple."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."

"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."

"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."

"Scalability-wise, I rate the solution a ten out of ten."

"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."

"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."

"The solution is expensive as hell."

"It's not really a true RMM product but more of just a remote access."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"

"Sometimes it just fails to load."

"Our clients are having issues with printing."

"The initial load is terribly slow and often has delays with the login page loading."

"Do not use the technical support."

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"The high pricing of the product is its only shortcoming that needs improvement."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"Remote Access for external and internal customers."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"The solution's price is reasonable."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"Coming from where it was free, it's getting to be expensive."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"It is very good."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."