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LogMeIn Central vs LogMeIn Pro comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LogMeIn Central
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
19
Ranking in other categories
Remote Monitoring and Management (RMM) (13th)
LogMeIn Pro
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
20
Ranking in other categories
Remote Access (23rd)
 

Mindshare comparison

LogMeIn Central and LogMeIn Pro aren’t in the same category and serve different purposes. LogMeIn Central is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 3.9%, up 3.2% compared to last year.
LogMeIn Pro, on the other hand, focuses on Remote Access, holds 1.8% mindshare, up 1.6% since last year.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
LogMeIn Central3.9%
Kaseya VSA9.7%
NinjaOne9.4%
Other77.0%
Remote Monitoring and Management (RMM)
Remote Access Mindshare Distribution
ProductMindshare (%)
LogMeIn Pro1.8%
TeamViewer8.1%
Microsoft Remote Desktop Services6.6%
Other83.5%
Remote Access
 

Featured Reviews

reviewer1191933 - PeerSpot reviewer
Associate Director of Information Technology at a computer software company with 51-200 employees
Scalable, good search features, and good options for multiple displays
I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with. The search features are really nice. When you type in a keyword, every single thing, whether it's a group or a machine, with that phrase will come up. There are a lot of features that we just don't utilize and maybe we could, but we're pretty straightforward about it. It is nice to use the file transfer feature from time to time, and it is really nice to be able to just copy from your desktop and paste onto the LogMeIn session.
Kelsey Braun - PeerSpot reviewer
Information Technology Specialist at Allegheny Coupling
Good remote services feature and easy to setup
With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using the product, we provide a quicker response when supporting customers.​"
"The biggest improvement is being able to solve problems or do upgrades of software without having to go onsite."
"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."
"It saves us drive time, we don't have to go to clients. We can just use remote access."
"The biggest thing is remote access, to be able to get inside our network to be able to fix problems."
"I function through LogMeIn, because it gives me everything I need."
"If you need unattended access, then LogMeIn; I haven't found anything better."
"I like being able to dial in and transfer files for updates."
"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."
"I would recommend LogMeIn."
"Scalability-wise, I rate the solution a ten out of ten."
"I can copy information and put it into a presentation that I may be putting together at another location."
"We are using LogMeIn for our IT Management."
"It gives you a lot of flexibility when it comes to travel; it doesn't matter where you're at, I traveled overseas to Vietnam and was able to log in, and you can log in from anywhere in the world, so from that standpoint, it gives you access 24/7 no matter where you're at."
"I can login to my office computer, go into all of my software, and work from a remote location.​"
"LogMeIn allows me to quickly and efficiently assist my users across the United States."
 

Cons

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."
"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."
"The price needs improvement. It is ridiculously expensive now, and no features have really changed."
"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."
"They should provide intermediate device limit options for the users."
"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."
"The management part probably needs improving. It can get a little cluttered."
"Remote Access for external and internal customers."
"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."
"Lower the price for an individual user. The company does not scale the price based upon use."
"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​"
"At certain times of the day, during the "rush hour," it's very slow."
"With our recent Windows 10 rollout, there was a rough patch, but that has been corrected."
"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"
 

Pricing and Cost Advice

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."
"Having to spend so much money on remote access is what I feel to be a necessary evil."
"The price needs improvement. It is ridiculously expensive now, and no features have really changed."
"It is a little pricey. I have more than five seats, so I pay a $1000/year."
"It really is an expensive product for me.​"
"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."
"It's probably worth the value, but the price increases over the last five years are getting harder to justify."
"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."
"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"
"The company does not scale the price based upon use."
"Lower the price for an individual user. ​"
"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"
"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."
"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."
"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."
"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."
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Top Industries

By visitors reading reviews
Construction Company
13%
Manufacturing Company
10%
Financial Services Firm
9%
Outsourcing Company
9%
Construction Company
13%
Financial Services Firm
11%
Outsourcing Company
11%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise1
By reviewers
Company SizeCount
Small Business11
Large Enterprise5
 

Overview

 

Sample Customers

Au Bon Pain, BELL (Building Educated Leaders for Life)
The North Face, Slingbox, Lutron, The Weather Company
Find out what your peers are saying about NinjaOne, Kaseya, datto and others in Remote Monitoring and Management (RMM). Updated: October 2026.
921,028 professionals have used our research since 2012.