LogMeIn Central vs LogMeIn Pro comparison

"Unattended remote assistance."

"I like being able to dial in and transfer files for updates."

"If you need unattended access, then LogMeIn; I haven't found anything better."

"​The initial setup was pretty straightforward."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

"I have called for help to their technical support, and they have been extremely helpful."

"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office."

"Having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"LogMeIn allows me to quickly and efficiently assist my users across the United States."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"Once I landed on LogMeIn, they were so reliable, and they fitted my needs so well, that I have been satisfied ever since."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"I would recommend LogMeIn."

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"The ability to easily connect back and retrieve data from the computer systems that I have."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"While I am not in charge of the finances, I do know that the solution is expensive as hell."

"Client setup."

"Sometimes it just fails to load."

"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"

"They should provide intermediate device limit options for the users."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"The UI could be a little bit more robust."

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"Remote Access for external and internal customers."

"Would like for the client to be searchable."

"The high pricing of the product is its only shortcoming that needs improvement."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

"Everything has to be done over the web, via email, or something like that. You can't talk to a human being."

"It really is an expensive product for me.​"

"The solution's price is reasonable."

"Coming from where it was free, it's getting to be expensive."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"The company does not scale the price based upon use."

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."