ConnectWise ScreenConnect vs LogMeIn Pro comparison

ConnectWise and GoTo are both solutions in the Remote Access category. ConnectWise is ranked #17 with an average rating of 9.3, while GoTo is ranked #22 with an average rating of 9.0. ConnectWise holds a 1.5% mindshare in VUS, compared to GoTo’s 1.4% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 86% of GoTo users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and ConnectWise ScreenConnect compete in providing remote access and support tools. While LogMeIn Pro excels in ease of use and customer support, ConnectWise ScreenConnect is preferred for its feature set, making it worth the relatively higher price.

Features: LogMeIn Pro is praised for its high-speed remote access, seamless file transfers, and ease of use. ConnectWise ScreenConnect stands out with its extensive customization options, robust security features, and comprehensive support resources. Users value ConnectWise ScreenConnect’s features, especially in technical environments requiring advanced functionality.

Room for Improvement: LogMeIn Pro users mention that high pricing, occasional connection issues, and performance reliability need addressing. For ConnectWise ScreenConnect, users note its steep learning curve, need for better mobile support, and improving user-friendliness.

Ease of Deployment and Customer Service: LogMeIn Pro is commended for its straightforward setup process and responsive customer service. ConnectWise ScreenConnect, though more complex to set up, offers thorough support documentation and comprehensive support resources.

Pricing and ROI: LogMeIn Pro users find the initial setup costs high but see clear ROI through improved productivity. ConnectWise ScreenConnect, while seen as costly, delivers strong ROI due to its advanced features and customization potential. ConnectWise ScreenConnect is perceived as more valuable across sophisticated use cases, justifying its higher price point.

To learn more, read our detailed ConnectWise ScreenConnect vs. LogMeIn Pro Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. LogMeIn Pro

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.7% compared to the previous year. The mindshare of LogMeIn Pro is 1.4%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe that the solution is actually in Gartner's top quadrant at the moment for mobile device management."

"Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

"The tool's most valuable feature is Autopilot."

"There are no complaints about the stability. It works one hundred percent of the time."

"The best features include the management, which is quite good, and endpoints."

"It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources."

"Intune is valuable for managing various endpoints and integrating with the Azure cloud, which is essential for our organization."

"Internet-based access with security is what I have found to be most valuable. It is also a stable and scalable solution."

More Microsoft Intune pros

"The product is really easy to deploy."

"The initial setup is fairly straightforward."

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"The ConnectWise ScreenConnect tool is very good for remote access."

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."

More ConnectWise ScreenConnect pros

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"I can copy information and put it into a presentation that I may be putting together at another location."

"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."

"I can login to my office computer, go into all of my software, and work from a remote location."

"It must have been straightforward. My IT person set it up for me. It is a friendly program."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

More LogMeIn Pro pros

Cons

"Microsoft Intune has potential for improvement; I would like to see a lot more customization in the reporting tools."

"There were several bugs with stability."

"If we could remote into a device, it would be great. Currently, we cannot directly connect to the user device. We have to use other tools such as VMware for connecting to devices."

"Intune's server management could be better. If it could incorporate more features from System Center into Intune's Configuration Manager, it would be beneficial."

"I wish Microsoft would keep up with their documentation. They make changes so quickly to these platforms that they do not update the documentation properly in a timely manner."

"Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."

"Intune is not the most user-friendly mobile device management platform available."

"Customer service used to be better. In the last couple of years, support has not been very good, even with Premier and Premium support. It's been very hit-or-miss."

More Microsoft Intune cons

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"Mobile interface."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"There needs to be a way to run the agent without installing, like GoToAssist."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"The solution should add the ability to video chat with the user on the other end."

More ConnectWise ScreenConnect cons

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "

"The only issue is that they could have a tier between 10 seats and 50."

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"Remote Access for external and internal customers."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"The high pricing of the product is its only shortcoming that needs improvement."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

More LogMeIn Pro cons

Pricing and Cost Advice

"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."

"We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region. This would make investment more viable, especially since larger businesses in other countries can afford it easily."

"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."

"For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."

"While Microsoft charges for actual usage, it lacks discount options."

"The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class."

"Microsoft Intune's pricing is reasonable."

"There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."

More Microsoft Intune pricing and cost advice

"It is priced fairly."

"I download the product for free with ConnectWise RMM's license."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"Pricing is fair for Control and the licensing is simple."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"We pay $3,000 USD for the service, yearly upfront."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

More ConnectWise ScreenConnect pricing and cost advice

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"It is very good."

More LogMeIn Pro pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

19%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Computer Software Company

20%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

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What do you like most about LogMeIn Pro?

The remote services feature is definitely the most valuable, along with the capability to print remotely.

See all answers

What is your experience regarding pricing and costs for LogMeIn Pro?

The only issue is that they could have a tier between 10 seats and 50. But for 10 seats, the price is fair.

See all answers

What needs improvement with LogMeIn Pro?

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. L...

See all answers

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Compared 41% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

April 2025

Download Microsoft Intune product report

Buyer's Guide

ConnectWise ScreenConnect

May 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

LogMeIn Pro

April 2025

Download LogMeIn Pro product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control, ScreenConnect

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Helping people and businesses access their digital lives from virtually anywhere, on any device.

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

The North Face, Slingbox, Lutron, The Weather Company

Buyer's Guide

ConnectWise ScreenConnect vs. LogMeIn Pro

April 2025

Free Report: ConnectWise ScreenConnect vs. LogMeIn Pro

Find out what your peers are saying about ConnectWise ScreenConnect vs. LogMeIn Pro and other solutions. Updated: April 2025.

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