ConnectWise ScreenConnect vs LogMeIn Pro comparison

ConnectWise and GoTo are both solutions in the Remote Access category. ConnectWise is ranked #17 with an average rating of 9.3, while GoTo is ranked #22 with an average rating of 9.0. ConnectWise holds a 1.4% mindshare in VUS, compared to GoTo’s 1.3% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 86% of GoTo users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and ConnectWise ScreenConnect compete in providing remote access and support tools. While LogMeIn Pro excels in ease of use and customer support, ConnectWise ScreenConnect is preferred for its feature set, making it worth the relatively higher price.

Features: LogMeIn Pro is praised for its high-speed remote access, seamless file transfers, and ease of use. ConnectWise ScreenConnect stands out with its extensive customization options, robust security features, and comprehensive support resources. Users value ConnectWise ScreenConnect’s features, especially in technical environments requiring advanced functionality.

Room for Improvement: LogMeIn Pro users mention that high pricing, occasional connection issues, and performance reliability need addressing. For ConnectWise ScreenConnect, users note its steep learning curve, need for better mobile support, and improving user-friendliness.

Ease of Deployment and Customer Service: LogMeIn Pro is commended for its straightforward setup process and responsive customer service. ConnectWise ScreenConnect, though more complex to set up, offers thorough support documentation and comprehensive support resources.

Pricing and ROI: LogMeIn Pro users find the initial setup costs high but see clear ROI through improved productivity. ConnectWise ScreenConnect, while seen as costly, delivers strong ROI due to its advanced features and customization potential. ConnectWise ScreenConnect is perceived as more valuable across sophisticated use cases, justifying its higher price point.

To learn more, read our detailed ConnectWise ScreenConnect vs. LogMeIn Pro Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. LogMeIn Pro

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.4%, down from 1.8% compared to the previous year. The mindshare of LogMeIn Pro is 1.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The policy and compliance monitoring of devices and the software deployment are most valuable."

"I particularly appreciate the administration and security features, which can be deployed easily."

"Intune's most valuable features are the device, compliance, and configuration policies."

"I like how Microsoft Intune lets me lock down the email profile and make it accessible only on certain devices."

"Windows Autopatch is the most valuable because it removes the burden of patch management."

"Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest."

"The ability to manage devices with different sets of policies is most valuable."

"Intune significantly simplifies application deployment, mobile application management, and policy enforcement, such as restricting user access to specific applications, thereby enhancing overall environment security."

More Microsoft Intune pros

"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"The product's two-factor authentication means we are not worried like before about the state of our security."

"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"it gives me the ability to remotely connect to machines that I manage without user intervention."

"The ConnectWise ScreenConnect tool is very good for remote access."

More ConnectWise ScreenConnect pros

"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."

"They recently included the Kaspersky Security Suite as part of their Central Product."

"This is a very reliable product and I've never had it crash."

"Being able to remote access my computer means I can work at night from my house."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"The ability to easily connect back and retrieve data from the computer systems that I have."

"I can copy information and put it into a presentation that I may be putting together at another location."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

More LogMeIn Pro pros

Cons

"Sometimes, the process is unsuccessful when we attempt to reset a device and wipe the data using Intune."

"Intune could be enhanced by automating application upgrades, similar to how it automates operating system upgrades."

"I would like to see easier pushdowns. Currently, we have to package our own software and then push it. Intune can make that way easier and integrate applications, such as Zoom and Adobe Acrobat, that are used by a lot of enterprise or corporate organizations."

"Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate."

"For an existing customer who has an SCCM, it would need to be upgraded to an MECM first before I can introduce Microsoft Intune."

"There is room for improvement in the reporting capabilities, specifically app reporting. It is challenging to report which apps are installed on which device."

"In an upcoming release, I would like to see some kind of analytics report."

"Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."

More Microsoft Intune cons

"The recent redesign has made it slower and basically worthless."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

"There needs to be a way to run the agent without installing, like GoToAssist."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

More ConnectWise ScreenConnect cons

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"The high pricing of the product is its only shortcoming that needs improvement."

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"Remote Access for external and internal customers."

More LogMeIn Pro cons

Pricing and Cost Advice

"We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region. This would make investment more viable, especially since larger businesses in other countries can afford it easily."

"We use Defender ATP and E5 licenses."

"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."

"Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."

"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."

"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."

More Microsoft Intune pricing and cost advice

"I download the product for free with ConnectWise RMM's license."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"Good price and works well."

"It is priced fairly."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

More ConnectWise ScreenConnect pricing and cost advice

"It is very good."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that."

"I did not deal with the financial aspect but my impression is that they are more expensive."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"Lower the price for an individual user. "

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

More LogMeIn Pro pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

21%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

20%

Financial Services Firm

12%

Manufacturing Company

10%

Healthcare Company

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about ConnectWise Control?

The product is really easy to deploy.

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What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

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What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

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What do you like most about LogMeIn Pro?

The remote services feature is definitely the most valuable, along with the capability to print remotely.

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What is your experience regarding pricing and costs for LogMeIn Pro?

The only issue is that they could have a tier between 10 seats and 50. But for 10 seats, the price is fair.

See all answers

What needs improvement with LogMeIn Pro?

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. L...

See all answers

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GoTo Resolve vs ConnectWise ScreenConnect

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TeamViewer vs ConnectWise ScreenConnect

Compared 12% of the time

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Compared 40% of the time

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Compared 19% of the time

LogMeIn Central vs LogMeIn Pro

Compared 9% of the time

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Compared 7% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

April 2025

Download Microsoft Intune product report

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

LogMeIn Pro

April 2025

Download LogMeIn Pro product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control, ScreenConnect

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Helping people and businesses access their digital lives from virtually anywhere, on any device.

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

The North Face, Slingbox, Lutron, The Weather Company

Buyer's Guide

ConnectWise ScreenConnect vs. LogMeIn Pro

April 2025

Free Report: ConnectWise ScreenConnect vs. LogMeIn Pro

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