ConnectWise ScreenConnect vs LogMeIn Pro comparison

ConnectWise and GoTo are both solutions in the Remote Access category. ConnectWise is ranked #17 with an average rating of 9.3, while GoTo is ranked #22 with an average rating of 9.0. ConnectWise holds a 1.4% mindshare in VUS, compared to GoTo’s 1.3% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 86% of GoTo users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and ConnectWise ScreenConnect compete in providing remote access and support tools. While LogMeIn Pro excels in ease of use and customer support, ConnectWise ScreenConnect is preferred for its feature set, making it worth the relatively higher price.

Features: LogMeIn Pro is praised for its high-speed remote access, seamless file transfers, and ease of use. ConnectWise ScreenConnect stands out with its extensive customization options, robust security features, and comprehensive support resources. Users value ConnectWise ScreenConnect’s features, especially in technical environments requiring advanced functionality.

Room for Improvement: LogMeIn Pro users mention that high pricing, occasional connection issues, and performance reliability need addressing. For ConnectWise ScreenConnect, users note its steep learning curve, need for better mobile support, and improving user-friendliness.

Ease of Deployment and Customer Service: LogMeIn Pro is commended for its straightforward setup process and responsive customer service. ConnectWise ScreenConnect, though more complex to set up, offers thorough support documentation and comprehensive support resources.

Pricing and ROI: LogMeIn Pro users find the initial setup costs high but see clear ROI through improved productivity. ConnectWise ScreenConnect, while seen as costly, delivers strong ROI due to its advanced features and customization potential. ConnectWise ScreenConnect is perceived as more valuable across sophisticated use cases, justifying its higher price point.

To learn more, read our detailed ConnectWise ScreenConnect vs. LogMeIn Pro Report (Updated: March 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. LogMeIn Pro

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.4%, down from 1.8% compared to the previous year. The mindshare of LogMeIn Pro is 1.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."

"Everything has worked better since we started using Intune."

"The automatic patching is the most valuable feature of Intune."

"It helps implement conditional access policies to restrict mobile users from accessing potentially dangerous emails."

"Intune's unified endpoint management platform is invaluable."

"I rate Intune 10 out of 10."

"I like the group policy management feature, which performs application monitoring and device enrollment."

"The Autopilot feature is fantastic. It is a Microsoft product, so it deals best with Microsoft operating systems, but it can integrate with iOS, Mac OS, Linux, and Android."

More Microsoft Intune pros

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."

"The ConnectWise ScreenConnect tool is very good for remote access."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"The product's two-factor authentication means we are not worried like before about the state of our security."

More ConnectWise ScreenConnect pros

"Being able to remote access my computer means I can work at night from my house."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."

"The remote services feature is definitely the most valuable, along with the capability to print remotely."

"You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business."

"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."

"The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there."

"The ability to easily connect back and retrieve data from the computer systems that I have."

More LogMeIn Pro pros

Cons

"The time we have to wait to deploy policies has room for improvement."

"The reports that are generated aren't so great. They don't give a lot of meaning so far, but that could be down to user knowledge than the actual reporting side of things. I'm not a big user of it, but I was a bigger user of MaaS360, and we used to be able to run weekly and monthly reports. In the case of any deviations. we'd get a warning immediately. That's not so easy to do or to get in place for Intune. This could be just a user issue, but when I compare both, that's the only thing that's lacking for me."

"We would like to see support for Chrome and/or devices for Chromebooks."

"Since GMS is unavailable in China, we currently rely on device administrator enrollment for managing Android devices there."

"If you wish to block any App Store application, there is no way to do so."

"The security aspect could be more effective."

"Microsoft Intune lags market leaders, such as Apperian, in its MAM capabilities."

"Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update."

More Microsoft Intune cons

"The solution is a little bit complicated when you want to implement it."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"I really didn't care for the onboarding process and it is something that should be improved."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"The recent redesign has made it slower and basically worthless."

"They could provide a toolbox for the plan I'm on."

More ConnectWise ScreenConnect cons

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."

"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."

"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."

More LogMeIn Pro cons

Pricing and Cost Advice

"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."

"The licensing is on a yearly basis."

"Even if they charge a premium, they aim to provide equal value."

"While Microsoft charges for actual usage, it lacks discount options."

"The price for Intune is fair."

"There are licenses required for this solution. We enable licenses on the devices we need to manage."

"We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors."

"The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."

More Microsoft Intune pricing and cost advice

"Pricing is fair for Control and the licensing is simple."

"We pay $3,000 USD for the service, yearly upfront."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"Make sure you have enough licensing for all the techs that you have."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

More ConnectWise ScreenConnect pricing and cost advice

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"Lower the price for an individual user. "

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. "

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"The company does not scale the price based upon use."

"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that."

More LogMeIn Pro pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

24%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

19%

Financial Services Firm

11%

Manufacturing Company

11%

Healthcare Company

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about ConnectWise Control?

The product is really easy to deploy.

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What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

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What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

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What do you like most about LogMeIn Pro?

The remote services feature is definitely the most valuable, along with the capability to print remotely.

See all answers

What is your experience regarding pricing and costs for LogMeIn Pro?

The only issue is that they could have a tier between 10 seats and 50. But for 10 seats, the price is fair.

See all answers

What needs improvement with LogMeIn Pro?

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. L...

See all answers

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Product Reports

Buyer's Guide

Microsoft Intune

March 2025

Download Microsoft Intune product report

Buyer's Guide

ConnectWise ScreenConnect

March 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

LogMeIn Pro

March 2025

Download LogMeIn Pro product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control, ScreenConnect

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Helping people and businesses access their digital lives from virtually anywhere, on any device.

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

The North Face, Slingbox, Lutron, The Weather Company

Buyer's Guide

ConnectWise ScreenConnect vs. LogMeIn Pro

March 2025

Free Report: ConnectWise ScreenConnect vs. LogMeIn Pro

Find out what your peers are saying about ConnectWise ScreenConnect vs. LogMeIn Pro and other solutions. Updated: March 2025.

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