We performed a comparison between ConnectWise ScreenConnect and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"Remote support is efficient and easy for our end users to receive support."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"It is super easy to use and relatively inexpensive."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"Unattended access is the most important feature."
"Microsoft is very reasonable in its approach to cost."
"It's largely stable."
"The performance meets our requirements and the stability is good."
"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget."
"Since the tool has a graphical user interface, it's easier for us to access the server."
"The solution is now stable."
"Installing Microsoft Desktop Services is straightforward."
"The product's initial setup phase was easy."
"The recent redesign has made it slower and basically worthless."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"There could be improvement to the remote command line tools."
"There needs to be a way to run the agent without installing, like GoToAssist."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"It could offer better security for enterprises."
"Microsoft Remote Desktop Services could improve by having graphical acceleration."
"Security in the connection between us and our clients' servers is something that can be improved."
"We face frequent disconnections."
"Sometimes, the updates break the system."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
"The pricing could be better."
"It could be made simpler from a management perspective."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. ConnectWise ScreenConnect is rated 8.4, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". ConnectWise ScreenConnect is most compared with Check Point Remote Access VPN, TeamViewer, LogMeIn Pro, BeyondTrust Remote Support and Splashtop Remote Support, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace and VMware Workstation. See our ConnectWise ScreenConnect vs. Microsoft Remote Desktop Services report.
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