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ConnectWise ScreenConnect vs GoTo Resolve comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
247
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
ConnectWise ScreenConnect
Ranking in Remote Access
17th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Virtual Meetings (10th)
GoTo Resolve
Ranking in Remote Access
27th
Average Rating
9.0
Reviews Sentiment
8.8
Number of Reviews
1
Ranking in other categories
Remote Monitoring and Management (RMM) (20th)
 

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.4%, down from 1.8% compared to the previous year. The mindshare of GoTo Resolve is 1.6%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Todd Blake - PeerSpot reviewer
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
RW
Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system
The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running. We have to have it run as a service with the computer so that we can do certain things and use certain functions. As far as the unattended session is concerned, we're able to connect to people's computers without them actually doing anything. We're able to connect to servers and other systems when there's nobody there.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune."
"Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest."
"There are no complaints about the stability. It works one hundred percent of the time."
"Intune's most valuable features are its device management capabilities, particularly its centralized integration with other Microsoft stack components."
"Microsoft Intune has helped us by improving our security posture, leading to fewer security problems, and helping us understand where we have issues."
"We have found the solution is capable of scaling."
"The automatic patch management feature in the Intune Suite is helpful."
"Microsoft's cloud comes with a lot of extra features that are free of charge."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"The ConnectWise ScreenConnect tool is very good for remote access."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"The initial setup is fairly straightforward."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
 

Cons

"Intune's privilege management feature, while beneficial, is less intuitive than other Intune features, making it challenging to use."
"The synchronization could be improved."
"The synchronization of devices takes a significant amount of time, between 15 minutes and two hours. Microsoft should work on reducing this sync time to improve efficiency."
"There are challenges with Intune, specifically in reporting. Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive."
"Integration with Mac devices requires some improvement."
"It would be interesting to integrate the server side of Intune. Some group policy updates we have on the Windows Server side and possibly some on the client side could also be included."
"Intune endpoint analytics can be challenging."
"The solution requires Mac support."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"I really didn't care for the onboarding process and it is something that should be improved."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
 

Pricing and Cost Advice

"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."
"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."
"There is a license required to use this solution. However, it was part of a bundle package. Microsoft Intune is far less expensive than other solutions, such as Workspace ONE."
"It is reasonable for the features it has."
"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."
"It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there."
"Even if they charge a premium, they aim to provide equal value."
"The tool is cheaper than our company's other MDM tools."
"Good price and works well."
"We pay $85 per month for each user for a ConnectWise package with multiple solutions."
"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
"Pricing is fair for Control and the licensing is simple."
"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
"We pay $3,000 USD for the service, yearly upfront."
"Make sure you have enough licensing for all the techs that you have."
"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."
"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."
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Top Industries

By visitors reading reviews
Educational Organization
24%
Computer Software Company
11%
Financial Services Firm
7%
Manufacturing Company
7%
Computer Software Company
19%
Financial Services Firm
11%
Manufacturing Company
11%
Healthcare Company
7%
Computer Software Company
19%
Financial Services Firm
9%
Healthcare Company
7%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for ConnectWise Control?
I download the product for free with ConnectWise RMM's license.
What needs improvement with ConnectWise Control?
All the features provided by the product in terms of screen connectors have been good. There can be some complexities...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
ConnectWise Control, ScreenConnect
GoToAssist
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Jon Rosen Systems
Information Not Available
Find out what your peers are saying about Microsoft, TeamViewer, Omnissa and others in Remote Access. Updated: March 2025.
845,040 professionals have used our research since 2012.