


ScreenConnect and GoTo Resolve are competing remote support solutions. ScreenConnect has the upper hand in pricing and customer support flexibility, appealing to budget-conscious businesses, whereas GoTo Resolve offers a broader feature set justifying its higher cost for those seeking comprehensive support solutions.
Features: ScreenConnect includes robust customization capabilities, integration options, and enhanced remote session management. GoTo Resolve offers advanced security protocols, automated workflows, and a seamless support experience.
Ease of Deployment and Customer Service: ScreenConnect's deployment is simpler with minimal configuration, attracting businesses looking for quick setups. GoTo Resolve provides comprehensive onboarding resources and proactive customer service, suitable for organizations that value long-term support.
Pricing and ROI: ScreenConnect features a cost-effective setup yielding consistent ROI for small to mid-sized enterprises without extensive features. GoTo Resolve requires a higher initial investment but potentially offers higher ROI due to reduced downtime and improved productivity from its advanced features.
| Product | Market Share (%) |
|---|---|
| Microsoft Intune | 9.3% |
| ScreenConnect | 2.6% |
| GoTo Resolve | 1.5% |
| Other | 86.6% |


| Company Size | Count |
|---|---|
| Small Business | 117 |
| Midsize Enterprise | 46 |
| Large Enterprise | 152 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 7 |
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
GoTo Resolve is a versatile remote support tool designed for businesses requiring efficient, secure support capabilities. Known for its ease of implementation and robust security measures, it provides a reliable platform for IT professionals to manage support tasks effectively.
Specially crafted to address the demands of IT departments, GoTo Resolve facilitates seamless remote troubleshooting, enhancing productivity and minimizing downtime. The tool is equipped with intuitive features that streamline the support process, from instant remote access to automated workflows, providing a comprehensive toolkit for IT teams striving for operational excellence.
What are the most important features?Implementation of GoTo Resolve varies widely depending on industry needs. In healthcare, it supports HIPAA compliance while maintaining patient confidentiality during remote assistance. In finance, it ensures secure transactions and support. Education benefits from easy-to-use tools that facilitate remote learning environments, making it adaptable across sectors.
ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.
ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.
What are the key features of ScreenConnect?Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.
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