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GoTo Resolve vs TeamViewer comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

GoTo Resolve
Ranking in Remote Access
27th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Remote Monitoring and Management (RMM) (19th)
TeamViewer
Ranking in Remote Access
4th
Average Rating
8.6
Number of Reviews
87
Ranking in other categories
Virtual Meetings (6th)
 

Mindshare comparison

As of November 2024, in the Remote Access category, the mindshare of GoTo Resolve is 2.1%, up from 1.7% compared to the previous year. The mindshare of TeamViewer is 17.8%, up from 17.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

RW
Sep 29, 2020
Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system
The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running. We have to have it run as a service with the computer so that we can do certain things and use certain functions. As far as the unattended session is concerned, we're able to connect to people's computers without them actually doing anything. We're able to connect to servers and other systems when there's nobody there.
Heiko Humpert - PeerSpot reviewer
Sep 15, 2023
Allows an ease of access to various systems and has a straightforward setup process
The product allows easy access to any system in case of any issues We cannot see the number of monitors working on the system simultaneously. It becomes complicated to switch from one monitor to another for different windows. The product's stability depends on the network's stability in our…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple."
"It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."
"The solution is very stable. We've never had a problem with it."
"I don't know of any performance problems with TeamViewer - generally, it's a stable product."
"The most valuable feature of the solution is that it is very fast. The file transfer from remote machines to my machine or from my machine to the remote machine works well."
"It is fairly feature-rich and stable."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"TeamViewer is a scalable solution."
 

Cons

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
"The solution could have better scalability."
"The stability of TeamViewer is good, but it could be better."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"Some of the additional features, like the meeting stuff, is making it too cluttered."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
"I'm not sure if they provide good quality audio alongside screensharing."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
 

Pricing and Cost Advice

"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."
"The solution's pricing is reasonable."
"It would be nice if it is cheaper."
"The price of the license could be less expensive."
"The cost is in the thousands of dollars per year."
"I used the free version of TeamViewer."
"The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."
"I used the free version of TeamViewer."
"We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
9%
Financial Services Firm
9%
Healthcare Company
9%
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...
 

Also Known As

GoToAssist
No data available
 

Overview

 

Sample Customers

Information Not Available
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Microsoft, Omnissa, TeamViewer and others in Remote Access. Updated: October 2024.
814,649 professionals have used our research since 2012.