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LogMeIn Pro vs Microsoft Remote Desktop Services comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024
 

Categories and Ranking

LogMeIn Pro
Ranking in Remote Access
20th
Average Rating
9.0
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Number of Reviews
77
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (4th)
 

Mindshare comparison

As of November 2024, in the Remote Access category, the mindshare of LogMeIn Pro is 1.6%, down from 1.9% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 17.2%, down from 19.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Kelsey Braun - PeerSpot reviewer
Jun 27, 2023
Good remote services feature and easy to setup
I primarily used LogMeIn Pro for remote services. It allowed me to remotely access and troubleshoot computers without having to go on-site The solution has greatly facilitated the ability to repair computers remotely. The remote services feature is definitely the most valuable, along with the…
BHARAT B  SHARMA - PeerSpot reviewer
May 25, 2022
Easy to set up and reliable, but needs an additional control panel
We've had issues with security breaches. The main problem is that if we are using this with the individual computer and using a remote desktop, there are some loopholes there. When I implemented this on an individual computer within two or three days it got captured. There is a problem with the printing and sharing of this program. There is a lot of customized software leaving the market due to this. If somebody wants to run a specific program with the specific settings, they don't want full access to the computer. Then there are some problems that have to be resolved. We'd like to have an additional control panel available in order o more easily give resources to the computers. There are a lot of restrictions and having a program panel would make things easier. It would help us set up the right access and permissions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Scalability-wise, I rate the solution a ten out of ten."
"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."
"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."
"The remote services feature is definitely the most valuable, along with the capability to print remotely."
"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."
"Being able to remote access my computer means I can work at night from my house."
"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."
"The ability to easily connect back and retrieve data from the computer systems that I have."
"Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."
"I've had good experiences with Microsoft customer support."
"The most valuable feature is ease of use."
"The solution works well as a remote desktop."
"The installation of Microsoft Remote Desktop Services was easy."
"The solution is easy to use."
"It's almost an out of the box function once you have installed the other components."
"Good screen draw feature and ability to use two monitors."
 

Cons

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."
"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."
"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"The high pricing of the product is its only shortcoming that needs improvement."
"Remote Access for external and internal customers."
"The only issue is that they could have a tier between 10 seats and 50."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."
"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."
"We face frequent disconnections."
"Updates sometimes impact the application and we have system crashes."
"We encounter challenges with portability, especially for users of iOS devices."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
"The product is not very scalable."
"The only problems that you're going to have with the remote desktop are going to be firewall ports, security, and NLA, which is a net network level access control, or TLS transfer layer security or some other SSL-type of security."
 

Pricing and Cost Advice

"I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product."
"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."
"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."
"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."
"We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro."
"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. ​"
"Lower the price for an individual user. ​"
"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."
"I am aware that for Azure we do have an extra license because we are leveraging on different tenants."
"The tool must be cheaper."
"It's not an expensive solution."
"The price of Microsoft Remote Desktop Services is reasonable."
"I recall that you don't need to pay for Microsoft Remote Desktop Services because that's included in Windows."
"The tool's pricing is high in the Slovenian market. I rate it a nine out of ten."
"I rate the price of Microsoft Remote Desktop Services a three out of five."
"The solution is overly expensive."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Computer Software Company
11%
Financial Services Firm
10%
Government
6%
Computer Software Company
12%
Government
9%
Financial Services Firm
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about LogMeIn Pro?
The remote services feature is definitely the most valuable, along with the capability to print remotely.
What is your experience regarding pricing and costs for LogMeIn Pro?
The only issue is that they could have a tier between 10 seats and 50. But for 10 seats, the price is fair.
What needs improvement with LogMeIn Pro?
With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was ...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
I've never had an issue with it. I've always thought the pricing for RDS was reasonable.
What needs improvement with Microsoft Remote Desktop Services?
The current process I have to go through to get a Windows 11 VM up and running is difficult. Windows 10 worked a whole lot better than Windows 11.
 

Also Known As

No data available
Remote Desktop Services, MS Remote Desktop Services
 

Learn More

 

Overview

 

Sample Customers

The North Face, Slingbox, Lutron, The Weather Company
Bank Alfalah Ltd.
Find out what your peers are saying about LogMeIn Pro vs. Microsoft Remote Desktop Services and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.