LogMeIn Pro vs Microsoft Remote Desktop Services comparison

GoTo and Microsoft are both solutions in the Remote Access category. GoTo is ranked #21 with an average rating of 9.0, while Microsoft is ranked #2 with an average rating of 8.3. GoTo holds a 1.3% mindshare in VUS, compared to Microsoft’s 11.4% mindshare. Additionally, 86% of GoTo users are willing to recommend the solution, compared to 86% of Microsoft users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Microsoft Remote Desktop Services and LogMeIn Pro are popular remote access tools with distinct strengths and weaknesses. Based on user reviews, Microsoft Remote Desktop Services excels in cost efficiency and customer support, whereas LogMeIn Pro stands out for its advanced features and user satisfaction.

Features: Microsoft Remote Desktop Services users appreciate its seamless integration with other Microsoft products and efficient resource management. LogMeIn Pro users value its high-definition remote sessions and extensive cross-platform compatibility. The primary difference is Microsoft’s strong integration within its ecosystem, while LogMeIn Pro’s features cater to a wider range of devices and use cases.

Room for Improvement: Users suggest that Microsoft Remote Desktop Services could benefit from improved multi-monitor support and a more intuitive setup process. LogMeIn Pro users highlight the need for more competitive pricing and enhanced file transfer speeds. Microsoft’s improvement areas are more technical, whereas LogMeIn Pro is primarily critiqued for its cost.

Ease of Deployment and Customer Service: Microsoft Remote Desktop Services is commonly praised for straightforward deployment, particularly within Windows environments, and responsive customer service. LogMeIn Pro, while also easy to deploy, is noted for its swift setup across various platforms and solid customer support. The key difference lies in Microsoft’s deployment ease within its own ecosystem versus LogMeIn Pro’s versatility across multiple platforms.

Pricing and ROI: Microsoft Remote Desktop Services is often highlighted for lower setup costs and favorable ROI linked to its integration with existing Microsoft infrastructure. LogMeIn Pro, while more expensive, is viewed as worth the investment due to its feature set and consistent performance. The main distinction is Microsoft's cost-effectiveness against LogMeIn Pro's justification of higher prices through its advanced features.

To learn more, read our detailed LogMeIn Pro vs. Microsoft Remote Desktop Services Report (Updated: January 2025).

Buyer's Guide

LogMeIn Pro vs. Microsoft Remote Desktop Services

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of March 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 12.0% compared to the previous year. The mindshare of LogMeIn Pro is 1.3%, up from 1.1% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 11.4%, down from 14.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

Read full review

Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

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Terje Romen

CEO & Owner at Mono AS

Accessing the same desktop experience from anywhere but user template creation needs improvement

Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The biggest thing for us is enforcing logins only from devices that are managed by Intune."

"Microsoft Intune's autopilot has been nice to have."

"The reporting and analytics features in Microsoft Intune have been a lifesaver."

"There has been a noticeable increase in productivity for both my organization and clients."

"Autopilot is the most valuable feature."

"I find Microsoft Intune valuable primarily for its Windows management capabilities, along with its Android Enterprise and Apple device management for mobile devices."

"The mobile application management, MAM, is the most useful aspect of the solution."

"The most valuable feature is probably mobile device management. Small businesses are coming under greater scrutiny and requirements for compliance as time goes on. We don't have to worry about a VPN because we can manage these devices, control company data, and lock users out. If needed, we can remotely wipe devices and deadman-switch them."

More Microsoft Intune pros

"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."

"I can copy information and put it into a presentation that I may be putting together at another location."

"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."

"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."

"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."

"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."

"Scalability-wise, I rate the solution a ten out of ten."

"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."

More LogMeIn Pro pros

"The product saves time."

"The solution is user-friendly and has a good user experience."

"It works fine, and it is largely issue-free."

"It's simple to set up."

"It's almost an out of the box function once you have installed the other components."

"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"

"The initial setup is not that difficult. I have gone through the RDS initialization steps, which only seem easy."

"What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely."

More Microsoft Remote Desktop Services pros

Cons

"We haven't really gone through all the features of Intune. We are just discovering them. Every day, we see a new feature that we want to apply, but what will be great for Intune is to be able to deploy apps in a simple fashion. We should be able to easily install various apps on the Windows platform, iOS, and Android. Currently, we have to write some scripts. It's not as straightforward as we would like it to be. It should be simplified so that we can do it just with three clicks—next, next, finish—without needing to write a script."

"The policies we had in SCCM and AD offered features that are missing from Microsoft Intune."

"The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments."

"Intune could be improved by organizing different solutions, like Defender and Sentinel, into a single package. This would allow us to focus on security while Microsoft manages other areas. Having a unified solution would drive better management of various sectors. Although the Intune user experience is good, we should continue enhancing it."

"It doesn't economize when you scale up. We have over 14,000 employees, and we have between 7,500 and 8,000 city-owned or personal devices being used to conduct city business. Its price can be improved. It is not a cheap solution."

"They need to integrate more with security options."

"It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do."

"There is still a gap between SCCM and Intune, especially in the reporting, inventory, and software deployment areas."

More Microsoft Intune cons

"Remote Access for external and internal customers."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."

"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"With Windows 10 we've had some issues with it crashing, and certain antivirus products cause it to fail. For the most part it's stable, but we do have an occasional crash mainly related to new operating systems. The new Microsoft Server and the new Windows operating systems sometimes have issues with it. But for the most part, in anything under, say, Windows 7, Windows 8, those seem to be pretty stable, and with the Microsoft Server 2012 and below, it's all stable. And I don't necessarily think it's LogMeIn. I think it may be Microsoft, to be honest with you."

"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. "

More LogMeIn Pro cons

"The current process I have to go through to get a Windows 11 VM up and running is difficult. Windows 10 worked a whole lot better than Windows 11."

"There could be some improvement in the integration of the solution."

"The reliability of the solution could improve."

"We'd like to see more integration with other vendors."

"We had some instability during the implementation process. This has since been resolved."

"The price is too high."

"There are problems with using Microsoft Teams within a virtual desktop on a mobile device."

"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."

More Microsoft Remote Desktop Services cons

Pricing and Cost Advice

"It is reasonable. When you have Microsoft 365 E3 or E5 license, it is already licensed in that license. So, you could say it is free."

"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."

"The E5 license is expensive."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher."

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

"It is not expensive."

"Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration."

More Microsoft Intune pricing and cost advice

"I am very happy to say that I have been very satisfied with the LogMeIn product, except for the escalation of the price. "

"It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great."

"My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that."

"To be honest with you, I use it just for login and the prices are getting too high so we're going to look for an alternative solution. It used to be a couple of hundred dollars a year, now it's like $600 a year. We're definitely going to be switching shortly. Every year they have significant increases."

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"The company does not scale the price based upon use."

More LogMeIn Pro pricing and cost advice

"I recall that you don't need to pay for Microsoft Remote Desktop Services because that's included in Windows."

"The tool's pricing is high in the Slovenian market. I rate it a nine out of ten."

"The solution has a pretty comparable pricing."

"Although not an expensive product, pricing is always something that can be improved."

"Microsoft Remote Desktop Services comes free as part of Microsoft Windows."

"The price of Microsoft Remote Desktop Services is reasonable."

"The pricing could always be improved."

"I would say it's expensive as there similar products available for free."

More Microsoft Remote Desktop Services pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

26%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

Educational Organization

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about LogMeIn Pro?

The remote services feature is definitely the most valuable, along with the capability to print remotely.

See all answers

What is your experience regarding pricing and costs for LogMeIn Pro?

The only issue is that they could have a tier between 10 seats and 50. But for 10 seats, the price is fair.

See all answers

What needs improvement with LogMeIn Pro?

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. L...

See all answers

What do you like most about Microsoft Remote Desktop Services?

The tool shares computer resources perfectly.

See all answers

What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?

I've never had an issue with it. I've always thought the pricing for RDS was reasonable.

See all answers

What needs improvement with Microsoft Remote Desktop Services?

We would like configuration to be automatic and the price to be close to zero, however, that's not realistic. Everyon...

See all answers

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Compared 5% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 5% of the time

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LogMeIn Rescue vs LogMeIn Pro

Compared 20% of the time

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Compared 9% of the time

GoToMyPC vs LogMeIn Pro

Compared 9% of the time

BeyondTrust Remote Support vs LogMeIn Pro

Compared 8% of the time

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Compared 22% of the time

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Compared 11% of the time

TeamViewer vs Microsoft Remote Desktop Services

Compared 11% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Microsoft Remote Desktop Services

Compared 8% of the time

Dameware Remote Support vs Microsoft Remote Desktop Services

Compared 2% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

February 2025

Download Microsoft Intune product report

Buyer's Guide

LogMeIn Pro

February 2025

Download LogMeIn Pro product report

Buyer's Guide

Microsoft Remote Desktop Services

February 2025

Microsoft Remote Desktop Services report

Download Microsoft Remote Desktop Services product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Remote Desktop Services

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Helping people and businesses access their digital lives from virtually anywhere, on any device.

GoTo

Microsoft Remote Desktop Services is a highly regarded remote access tool in addition to being a top-ranked Virtual Desktop Infrastructure (VDI) solution in the marketplace today.

Microsoft Remote Desktop Services (RDS) is a suite of valuable elements of the Windows operating system (OS) that serve specific desired objectives. Microsoft RDS integrates various features that allow approved users to gain access to graphical desktops and Windows applications remotely. Approved users are able to deploy applications or even a complete desktop without having to install anything on their devices. Everything remains in the cloud. This ensures that there are never any compatibility issues and keeps the organization's original network secure at all times. Administrators are also able to ensure that data cannot be stored in any unapproved location, such as the local device, unapproved drives, or any other location.

Microsoft RDS makes it easy for business organizations to access Windows Desktops and other Windows applications remotely to ensure today’s busy enterprise organizations are able to maintain the highest levels of productivity at all times. There are two basic ways organizations can effectively utilize RDS.

Microsoft Remote Desktop Component: This allows users to connect with various alternate desktops from their current device. Once the user has gained a secure connection based on the approved administrative permissions, the user can seamlessly access and interact with the remote desktop. Users have the feeling of having this new virtual desktop installed directly on their machine.

RemoteApp: Users are able to easily access cloud-based applications via their own personal desktop computers or other approved mobile devices. This application ensures overall application management is centralized and consistent throughout the entire business enterprise.

Microsoft Remote Desktop Services Benefits

Microsoft Remote Desktop Services has many benefits. Some of its most valuable benefits include:

Access Windows applications remotely from any device
Enhanced consistent application performance
Increased computing resources
Secure cloud-based data storage.
Streamlined management processes
Reduction in technical administrative resources
Reduction in hardware and device costs.
Improved employee productivity
Cost-effective
Improved Profitability
Reduce carbon footprint

Microsoft Remote Desktop Services makes it easy for busy enterprise organizations to stay productive and remain competitive in today’s aggressive marketplace. An organization's end-users can be given access to their own specific desktops from any location, anytime, using any approved device. Additionally, users can access Microsoft applications without having an effect on their device's resource capacity or performance.

Reviews from Real Users

“What I found most valuable in Microsoft Remote Desktop Services is accessibility because the solution lets you take control of your computer remotely, and that's a good feature.” Pascal B., IT consultant at Secoptrial

“The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility.” Jan S. Solution Architect at a tech services company

“The most valuable features are that it is fast and cost-effective. I am not aware of a replacement currently on the market.” Ramon H. Director at Empaco

Microsoft

Sample Customers

Mitchells and Buzzers, Callaway

The North Face, Slingbox, Lutron, The Weather Company

Bank Alfalah Ltd.

Buyer's Guide

LogMeIn Pro vs. Microsoft Remote Desktop Services

January 2025

Free Report: LogMeIn Pro vs. Microsoft Remote Desktop Services

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