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LogMeIn Pro vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
234
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
LogMeIn Pro
Ranking in Remote Access
21st
Average Rating
9.0
Reviews Sentiment
8.4
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
77
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
 

Mindshare comparison

As of January 2025, in the Remote Access category, the mindshare of Microsoft Intune is 3.7%, up from 0.1% compared to the previous year. The mindshare of LogMeIn Pro is 1.6%, down from 1.7% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 15.7%, down from 19.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Kelsey Braun - PeerSpot reviewer
Good remote services feature and easy to setup
With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.
BHARAT B  SHARMA - PeerSpot reviewer
Easy to set up and reliable, but needs an additional control panel
We've had issues with security breaches. The main problem is that if we are using this with the individual computer and using a remote desktop, there are some loopholes there. When I implemented this on an individual computer within two or three days it got captured. There is a problem with the printing and sharing of this program. There is a lot of customized software leaving the market due to this. If somebody wants to run a specific program with the specific settings, they don't want full access to the computer. Then there are some problems that have to be resolved. We'd like to have an additional control panel available in order o more easily give resources to the computers. There are a lot of restrictions and having a program panel would make things easier. It would help us set up the right access and permissions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft Endpoint Manager is not expensive overall, especially for small environments."
"Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."
"I particularly appreciate the administration and security features, which can be deployed easily."
"I like how Intune brings everything into one place. For example, you can set up conditional access to applications and devices inside Intune. I also like the segregation inside the Intune devices. You can segregate them by Windows, iOS, iPadOS, macOS, and Android. You can sort it by platform, so you don't need to go into the devices section."
"I would say the biggest benefit is the single-pane view. There's no jumping around multiple UI's to do your overall management."
"Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow."
"The solution is easy to use."
"I haven't used other mobile device management solutions, but compared to SCCM, we eliminate a lot of on-premises infrastructure and maintenance by using Intune."
"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."
"Being able to remote access my computer means I can work at night from my house."
"I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier."
"Scalability-wise, I rate the solution a ten out of ten."
"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."
"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."
"User interface."
"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."
"It's built into the operating system and has a command line interface capability to insert credentials, IDs, a password, et cetera."
"The solution works on Microsoft servers."
"The solution is easy to use."
"I like that it works. In most cases, it's predictable. You know what you get."
"Microsoft Remote Desktop Services is highly stable."
"The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection."
"Everything is really good and it works well."
"The installation of Microsoft Remote Desktop Services was easy."
 

Cons

"Microsoft Intune needs to improve the initial login process."
"In an upcoming release, I would like to see some kind of analytics report."
"Intune's areas for improvement revolve around security and certificate management."
"Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola."
"One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Intune is now Endpoint administration. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace. If you are on a two-week holiday and you come back and look at the same screen you have looked at for the last couple of months, it looks different, which is annoying. Changing things around all the time doesn't make it easy."
"I would like Intune to natively support easier report generation. This improvement would enable less experienced staff to run reports more efficiently without relying on additional tools or functions."
"They should make it easier to order it, however, that's generally true for everything from Microsoft."
"It should be simplified. I've worked with many different mobile device management solutions, and Intune is one of the more complex ones. It could be more simplified, and some of it is related to the wording that is being used, such as a configuration profile versus a policy. They really should have had different names to make it less confusing."
"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."
"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."
"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."
"I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​"
"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."
"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."
"​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​"
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"The user interface needs improvement."
"We encounter challenges with portability, especially for users of iOS devices."
"There is a limitation on the number of concurrent users."
"It could be made simpler from a management perspective."
"I would like to see a web-based interface, instead of client installation to refresh the UI through HTML."
"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."
"The performance of Remote Desktop Services could be better."
"We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."
 

Pricing and Cost Advice

"The purchase of the product was handled by someone else."
"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."
"Microsoft Intune is not cost-effective as a standalone product."
"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."
"For organizations that are a Microsoft shop, the pricing is compelling."
"Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."
"There are licenses required for this solution. We enable licenses on the devices we need to manage."
"While I can't provide insights from a business perspective, it's worth noting that the pricing may differ significantly, and the discount we received might not be reflective of standard business rates."
"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."
"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.​"
"It is very good."
"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."
"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."
"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."
"I did not deal with the financial aspect but my impression is that they are more expensive."
"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."
"I rate the price of Microsoft Remote Desktop Services a three out of five."
"Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
"I think that Microsoft Remote Desktop Services is expensive compared to Login solution."
"I would say it's expensive as there similar products available for free."
"It will probably cost about $500 USD to get the resources set up in the cloud."
"The price of Microsoft Remote Desktop Services is reasonable. The solution can come for free for some clients with certain agreements."
"It's not an expensive product."
"The cost of the solution is low."
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Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Manufacturing Company
6%
Manufacturing Company
11%
Financial Services Firm
10%
Computer Software Company
9%
Retailer
6%
Computer Software Company
12%
Manufacturing Company
9%
Financial Services Firm
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What do you like most about LogMeIn Pro?
The remote services feature is definitely the most valuable, along with the capability to print remotely.
What is your experience regarding pricing and costs for LogMeIn Pro?
The only issue is that they could have a tier between 10 seats and 50. But for 10 seats, the price is fair.
What needs improvement with LogMeIn Pro?
With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. L...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
I've never had an issue with it. I've always thought the pricing for RDS was reasonable.
What needs improvement with Microsoft Remote Desktop Services?
The current process I have to go through to get a Windows 11 VM up and running is difficult. Windows 10 worked a whol...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
Remote Desktop Services, MS Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
The North Face, Slingbox, Lutron, The Weather Company
Bank Alfalah Ltd.
Find out what your peers are saying about LogMeIn Pro vs. Microsoft Remote Desktop Services and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.