Try our new research platform with insights from 80,000+ expert users
LogMeIn Pro Logo

LogMeIn Pro pros and cons

Vendor: LogMeIn
4.5 out of 5
1,141 followers
Post review

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Provides secure remote access to computers
Supports multiple devices and platforms
High performance and reliable connection
File transfer and sharing capabilities
24/7 customer support

CONS

Subscription fees are high.
Occasional connection issues occur.
Customer support response time can be slow.
Limited functionality for mobile devices.
Setup process can be time-consuming.
 

LogMeIn Pro Pros review quotes

Mar 6, 2018
The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot.
it_user194427 - PeerSpot reviewer
May 16, 2017
They recently included the Kaspersky Security Suite as part of their Central Product.
it_user806460 - PeerSpot reviewer
Jan 23, 2018
The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there.
Learn what your peers think about LogMeIn Pro. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
BC
Jan 29, 2018
I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do.
GD
Mar 4, 2018
The ability to easily connect back and retrieve data from the computer systems that I have.
it_user805380 - PeerSpot reviewer
Jan 21, 2018
I can connect to them remotely and do all the functions I would have to do by manually driving to them, so it does make things a lot easier.
it_user819864 - PeerSpot reviewer
Feb 14, 2018
Being able to remote access my computer means I can work at night from my house.
it_user806463 - PeerSpot reviewer
Jan 23, 2018
I can login to my office computer, go into all of my software, and work from a remote location.​
RW
Nov 30, 2020
This is a very reliable product and I've never had it crash.
GS
Aug 9, 2023
Scalability-wise, I rate the solution a ten out of ten.
 

LogMeIn Pro Cons review quotes

Mar 6, 2018
As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing.
it_user194427 - PeerSpot reviewer
May 16, 2017
Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well.
it_user806460 - PeerSpot reviewer
Jan 23, 2018
It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company.
Learn what your peers think about LogMeIn Pro. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
GD
Mar 4, 2018
I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and I am sitting at location C, it might be nice for me to be able to be connected to all three of those computers and move data between those three during one session. ​
it_user805356 - PeerSpot reviewer
Jan 21, 2018
Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more.
it_user805380 - PeerSpot reviewer
Jan 21, 2018
At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day.
it_user819864 - PeerSpot reviewer
Feb 14, 2018
The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex.
it_user806463 - PeerSpot reviewer
Jan 23, 2018
​Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.​
RW
Nov 30, 2020
It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in.
GS
Aug 9, 2023
The high pricing of the product is its only shortcoming that needs improvement.