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GoTo Resolve vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
314
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
GoTo Resolve
Ranking in Remote Access
27th
Average Rating
9.0
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
Remote Monitoring and Management (RMM) (21st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
3rd
Average Rating
8.2
Reviews Sentiment
5.8
Number of Reviews
83
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
 

Mindshare comparison

As of February 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.1%, down from 9.5% compared to the previous year. The mindshare of GoTo Resolve is 1.5%, down from 1.7% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 8.2%, down from 11.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.1%
Microsoft Remote Desktop Services8.2%
GoTo Resolve1.5%
Other81.2%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
AJ
Technical executive at Satcom Infotech
Delivers seamless remote access and excellent support
I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox. I also have experience with GoTo Resolve. I don't know about the advanced security protocols in GoTo Resolve. The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it. I rate GoTo Resolve 9 out of 10.
MN
technology consultant at Bank of America
Remote access has simplified certificate checks and daily support tasks across our organization
The best features Microsoft Remote Desktop Services offers include providing me administrator access, certain inbuilt client tools, and the ability to remotely access enterprise applications, as well as helping me validate whether certificates exist or are missing, or near to expiry. The product also allows for multiple session virtualizations even if users are based in remote locations and offers support for legacy applications that need to be upgraded. Out of those features, the one I rely on the most is certificate validation and plugin installation or removal in certain IDEs which developers or coders generally use. Being able to do this remotely makes my job significantly easier than going to everyone's desk in the office.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a cloud-based service. It is easy to use and offers privacy."
"Windows Autopatch is the most valuable because it removes the burden of patch management."
"If any user tries to access company data, it directly interacts with the conditional access policy. This helps us protect our data and set the criteria for how data can be accessed and shared."
"The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices."
"We can manage and standardize security across your environment, identify problems, receive alerts, and so on. That's its purpose, and that's also why it's so good."
"Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest."
"It is a very helpful solution."
"The key benefit of Intune is its integration with the Microsoft ecosystem."
"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."
"The solution is easy to use."
"We use it to connect to the legacy system."
"The most valuable features are availability and security."
"The solution works well as a remote desktop."
"The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility."
"Since the tool has a graphical user interface, it's easier for us to access the server."
"The product saves time."
"The solution is stable."
 

Cons

"Could benefit from user having more control over devices."
"Unfortunately, Intune’s management extension does not provide the same level of logging, and I lack the visibility in Intune that I had with SCCM."
"We are currently unable to control aspects of group policy from Teams like we can for GPO. They are still not part of Intune. Microsoft is adding this, but it's currently in preview, and few GPO features have been added to the product."
"It would be helpful if there was proactive remediation."
"Intune's areas for improvement revolve around security and certificate management."
"Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect."
"Intune should support platforms other than Windows. We have encountered several limitations, especially when handling iOS devices."
"It would be beneficial to have a more straightforward understanding of Intune's capabilities, presented in a simplified manner."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"The pricing of GoTo Resolve is very high compared to other solutions."
"The price is too high."
"The stability must be improved."
"I rate Microsoft's customer service support a two out of ten. In general, Microsoft has poor support."
"The performance depends on connectivity."
"The training profiles could be better."
"In the past, my company had faced some issues related to the stability of the product. The product's stability can be improved."
"We would like configuration to be automatic and the price to be close to zero, however, that's not realistic."
"Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."
 

Pricing and Cost Advice

"Our enterprise agreement includes Microsoft Intune at no additional cost."
"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."
"The pricing needs improvement."
"The solution is cost-efficient."
"The pricing is good because customers are not complaining about it."
"There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."
"The licensing costs we leave up to the customer and these vary from one to another."
"We work in the charity sector, so a lot of our clients get Microsoft Premium licenses or Business Premium for free. They get ten licenses free, and a lot of our clients do not have more than ten staff members. They are getting the tool for free, so its cost is not an issue."
"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."
"Microsoft Remote Desktop Services is less expensive than some other solutions on the market."
"The price of Microsoft Remote Desktop Services is reasonable. The solution can come for free for some clients with certain agreements."
"The pricing is moderate."
"I recall that you don't need to pay for Microsoft Remote Desktop Services because that's included in Windows."
"I would say it's expensive as there similar products available for free."
"It will probably cost about $500 USD to get the resources set up in the cloud."
"It's not an expensive solution."
"I think that Microsoft Remote Desktop Services is expensive compared to Login solution."
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Manufacturing Company
10%
Financial Services Firm
10%
Government
8%
Computer Software Company
15%
Financial Services Firm
9%
Retailer
6%
Consumer Goods Company
5%
Manufacturing Company
12%
Computer Software Company
10%
Government
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business121
Midsize Enterprise47
Large Enterprise156
No data available
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise16
Large Enterprise32
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with GoToAssist?
The pricing of GoTo Resolve is very high compared to other solutions. Pricing is a room for improvement for them, to ...
What is your primary use case for GoToAssist?
For patch management, I use GFI LANguard and GoTo Resolve. I am a distributor. In my company, Satcom Infotech, we dis...
What advice do you have for others considering GoToAssist?
I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
In limited use cases, Microsoft Remote Desktop Services is free as it is defaulted by any Microsoft license. The paid...
What needs improvement with Microsoft Remote Desktop Services?
Microsoft Remote Desktop Services could be improved because we have keyboard compatibility issues with some platforms...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
GoToAssist
Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Information Not Available
Bank Alfalah Ltd.
Find out what your peers are saying about GoTo Resolve vs. Microsoft Remote Desktop Services and other solutions. Updated: December 2025.
881,665 professionals have used our research since 2012.