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GoTo Resolve vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
314
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
GoTo Resolve
Ranking in Remote Access
27th
Average Rating
9.0
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
Remote Monitoring and Management (RMM) (21st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
3rd
Average Rating
8.2
Reviews Sentiment
5.8
Number of Reviews
83
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
 

Mindshare comparison

As of February 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.1%, down from 9.5% compared to the previous year. The mindshare of GoTo Resolve is 1.5%, down from 1.7% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 8.2%, down from 11.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.1%
Microsoft Remote Desktop Services8.2%
GoTo Resolve1.5%
Other81.2%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
AJ
Technical executive at Satcom Infotech
Delivers seamless remote access and excellent support
I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox. I also have experience with GoTo Resolve. I don't know about the advanced security protocols in GoTo Resolve. The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it. I rate GoTo Resolve 9 out of 10.
MN
technology consultant at Bank of America
Remote access has simplified certificate checks and daily support tasks across our organization
The best features Microsoft Remote Desktop Services offers include providing me administrator access, certain inbuilt client tools, and the ability to remotely access enterprise applications, as well as helping me validate whether certificates exist or are missing, or near to expiry. The product also allows for multiple session virtualizations even if users are based in remote locations and offers support for legacy applications that need to be upgraded. Out of those features, the one I rely on the most is certificate validation and plugin installation or removal in certain IDEs which developers or coders generally use. Being able to do this remotely makes my job significantly easier than going to everyone's desk in the office.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to send configurations to our systems is valuable, particularly as we don't have a regular Windows AD server. Our current environment doesn't have a Windows AD, which limits our ability to push GPOs. However, this is where the solution can step in and help us push policies."
"The automatic patching is the most valuable feature of Intune."
"Microsoft Intune has broad capabilities, particularly with mobile device management, with excellent management features like the ability to push configuration policies to all devices across the company and manage them effectively, strong configuration and compliance capabilities, and valuable application management that centralizes applications in one place and makes configuring or deploying them much easier."
"The biggest thing for us is enforcing logins only from devices that are managed by Intune."
"Intune helps the organization manage access to its internal apps, data, and resources."
"EAM is a godsend."
"The main advantage is that Intune performs its intended functions effectively."
"It's easy to manage and easy to configure."
"I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."
"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"The most valuable feature of Microsoft Remote Desktop Services is its security and simple configuration."
"Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."
"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"
"The main benefit, is that it's easy for us to get the same desktop and do things in the same way regardless of our location."
"Everything is really good and it works well."
"The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility."
"The most valuable feature is the ease of use."
"The most valuable feature is performance."
 

Cons

"There is room for improvement in server patch management and allowing direct uploads of EXE applications instead of needing to convert them to Intune format, which would save time."
"There is room for improvement in integration and security as well."
"For an existing customer who has an SCCM, it would need to be upgraded to an MECM first before I can introduce Microsoft Intune."
"When we implemented Intune, it would have been helpful if Microsoft had provided some videos or data about Intune."
"Deploying an app can be a complex process due to dependencies."
"We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune."
"A major challenge is making all the products work within device management solutions like Intune. It would be beneficial if Microsoft removed support for older products much earlier in the process."
"There are a few security features that are not available in Microsoft Intune, when compared to other products."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"The pricing of GoTo Resolve is very high compared to other solutions."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
"We'd like to see more integration with other vendors."
"Microsoft Desktop Services is stable but it takes up a lot of resources in the CPU. It's a bit heavier than some solutions."
"Teams component can be a bit cumbersome to use. It takes some time to get it working as expected."
"It could be more user-friendly."
"We face frequent disconnections."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself."
 

Pricing and Cost Advice

"Microsoft Intune's pricing is reasonable."
"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."
"Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package."
"No one can compete with Microsoft when it comes to price, and the features it is offering."
"My team members bundled it together with their Microsoft solutions, including Microsoft 365 and related products."
"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."
"It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra."
"We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher."
"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."
"Although not an expensive product, pricing is always something that can be improved."
"I recall that you don't need to pay for Microsoft Remote Desktop Services because that's included in Windows."
"The solution is overly expensive."
"The tool's pricing is high in the Slovenian market. I rate it a nine out of ten."
"I am aware that for Azure we do have an extra license because we are leveraging on different tenants."
"The solution has a perpetual license and it is purchased upfront."
"It's not an expensive solution."
"The pricing is moderate."
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Manufacturing Company
10%
Financial Services Firm
10%
Government
8%
Computer Software Company
15%
Financial Services Firm
9%
Retailer
6%
Consumer Goods Company
5%
Manufacturing Company
12%
Computer Software Company
10%
Government
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business121
Midsize Enterprise47
Large Enterprise156
No data available
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise16
Large Enterprise32
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with GoToAssist?
The pricing of GoTo Resolve is very high compared to other solutions. Pricing is a room for improvement for them, to ...
What is your primary use case for GoToAssist?
For patch management, I use GFI LANguard and GoTo Resolve. I am a distributor. In my company, Satcom Infotech, we dis...
What advice do you have for others considering GoToAssist?
I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
In limited use cases, Microsoft Remote Desktop Services is free as it is defaulted by any Microsoft license. The paid...
What needs improvement with Microsoft Remote Desktop Services?
Microsoft Remote Desktop Services could be improved because we have keyboard compatibility issues with some platforms...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
GoToAssist
Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Information Not Available
Bank Alfalah Ltd.
Find out what your peers are saying about GoTo Resolve vs. Microsoft Remote Desktop Services and other solutions. Updated: December 2025.
881,565 professionals have used our research since 2012.