Microsoft Intune and GoTo Resolve compete in the enterprise mobility management solutions category. Microsoft Intune has the upper hand in pricing and support satisfaction, while GoTo Resolve stands out with its unique features.
Features: Microsoft Intune is praised for its comprehensive device management, integration with other Microsoft services, and enterprise-focused features. GoTo Resolve is valuable for its remote support capabilities, easy troubleshooting, and real-time problem-solving.
Room for Improvement: Microsoft Intune could improve its complexity, learning curve, and user-friendliness. GoTo Resolve needs enhancements in customization options, integration with other tools, and overall user-friendliness.
Ease of Deployment and Customer Service: Microsoft Intune's deployment is straightforward with extensive Microsoft documentation and support. GoTo Resolve deployment is quicker due to its simplicity. Intune's customer service is responsive, whereas GoTo Resolve offers personalized support.
Pricing and ROI: Microsoft Intune offers tiered pricing models, which are cost-effective for larger organizations, providing greater value over time despite a higher initial cost. GoTo Resolve pricing is straightforward, with a quicker ROI due to its focused feature set.
GoTo Resolve is a leading IT support platform designed to streamline remote troubleshooting through robust tools and intuitive interfaces. It empowers IT professionals to efficiently address technical issues, enhancing support experiences for users and teams.
GoTo Resolve offers comprehensive remote support capabilities, allowing professionals to connect and troubleshoot devices seamlessly. Its integration with major IT systems enhances functionality, while security features instill confidence in data protection. Despite its strengths, GoTo Resolve could benefit from more integration options to maximize utility across diverse tech ecosystems.
What features define GoTo Resolve?Industries implementing GoTo Resolve find it particularly beneficial in sectors requiring constant tech support, such as finance, healthcare, and education. Its real-time capabilities help maintain service standards, ensuring seamless operations in data-sensitive environments.
Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.
In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.
Microsoft Intune Device Management Key Features
With Microsoft Intune Device Management you can:
Mobile Application Management
Mobile application management in Intune is designed to protect your organization’s data at the application level.
With Microsoft Intune Application Management you can:
As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.
Reviews from Real Users
Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.
A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."
The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."
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