Dameware Remote Support and Splashtop Remote Support are two popular remote support tools. Splashtop Remote Support seems to have the upper hand due to its extensive features and user-friendly interface.
Features: Dameware offers a comprehensive toolset for IT administration, Active Directory integration, and system monitoring. Splashtop supports multi-device access, provides high-performance remote access, and boasts an extensive feature set. Users find Splashtop's features more user-friendly.
Room for Improvement: Dameware users suggest enhancements in mobile support, modernizing its interface, and better overall user experience. Splashtop users point out the need for better Mac support, more advanced collaboration tools, and streamlining usability. Both have specific areas for improvement, but Splashtop's shortcomings are more focused.
Ease of Deployment and Customer Service: Dameware is praised for its straightforward setup and responsive customer service. Splashtop users also find deployment easy, highlighting its intuitive process and helpful support. Both products excel in deployment, with a slight edge to Splashtop for its simplicity and efficiency.
Pricing and ROI: Dameware's pricing is seen as fair, with a positive return on investment due to its robust capabilities. Splashtop offers competitive pricing, and user reviews indicate a strong ROI due to its feature-rich platform. Users generally view both products as offering good value, with Splashtop's extensive features justifying its cost.
Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.
In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.
Microsoft Intune Device Management Key Features
With Microsoft Intune Device Management you can:
Mobile Application Management
Mobile application management in Intune is designed to protect your organization’s data at the application level.
With Microsoft Intune Application Management you can:
As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.
Reviews from Real Users
Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.
A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."
The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."
Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.
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