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Dameware Remote Support vs Microsoft Remote Desktop Services comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.6
Microsoft Intune support receives mixed reviews; premium users report better experiences, while standard support often faces delays and inefficiency.
No sentiment score available
No sentiment score available
In the last couple of years, support has not been very good, even with Premier and Premium support.
Microsoft's service and technical support for Intune have been good.
 

Room For Improvement

Sentiment score
4.3
Microsoft Intune users seek better deployment, reporting, cross-platform support, and enhanced security, interface simplicity, and mobile device management.
No sentiment score available
No sentiment score available
You have to use something like Power BI and Graph to get better reporting.
If my organization has sensitive data we don't want to leak, deploying the policies can present technical challenges and potential loopholes.
 

Scalability Issues

Sentiment score
8.0
Microsoft Intune offers seamless scalability and integration, supporting businesses of all sizes with flexible management across global locations.
No sentiment score available
No sentiment score available
 

Setup Cost

Sentiment score
7.5
Microsoft Intune is cost-effective within Microsoft bundles, offering integration and flexible licensing, though some features may add costs.
No sentiment score available
No sentiment score available
I know what's included in 365 Premium offering, and it's a good deal.
The pricing is integrated with Entra, making it better than paying for a separate platform.
 

Stability Issues

Sentiment score
7.4
Microsoft Intune is praised for its stability and reliability, despite occasional minor issues like sync delays.
No sentiment score available
No sentiment score available
If Intune is not available, the 365 environment might not be available, causing a major ordeal.
 

Valuable Features

Sentiment score
8.0
Microsoft Intune integrates with Microsoft 365 and Azure, offering security, scalability, and efficient management for seamless user experiences.
No sentiment score available
No sentiment score available
Intune has improved our asset management from a security standpoint and has consolidated vendors, enhancing our security posture.
The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices.
Autopilot allows bulk enrollment of devices, making it easy for end users, even those without technical expertise, to use their devices immediately.
 

Categories and Ranking

Microsoft Intune
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Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
212
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Dameware Remote Support
Ranking in Remote Access
29th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Active Directory Management (20th)
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
77
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (4th)
 

Featured Reviews

Gaurav Chandola - PeerSpot reviewer
We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy
Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.
it_user273750 - PeerSpot reviewer
The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles.
The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product. The Internet Sessions with the Remote Support tool also help for field support as well The Internet Sessions with the Remote…
BHARAT B  SHARMA - PeerSpot reviewer
Easy to set up and reliable, but needs an additional control panel
We've had issues with security breaches. The main problem is that if we are using this with the individual computer and using a remote desktop, there are some loopholes there. When I implemented this on an individual computer within two or three days it got captured. There is a problem with the printing and sharing of this program. There is a lot of customized software leaving the market due to this. If somebody wants to run a specific program with the specific settings, they don't want full access to the computer. Then there are some problems that have to be resolved. We'd like to have an additional control panel available in order o more easily give resources to the computers. There are a lot of restrictions and having a program panel would make things easier. It would help us set up the right access and permissions.
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Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Government
7%
Government
16%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
7%
Computer Software Company
12%
Manufacturing Company
9%
Financial Services Firm
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
I've never had an issue with it. I've always thought the pricing for RDS was reasonable.
What needs improvement with Microsoft Remote Desktop Services?
The current process I have to go through to get a Windows 11 VM up and running is difficult. Windows 10 worked a whol...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
Remote Desktop Services, MS Remote Desktop Services
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Illinois School District
Bank Alfalah Ltd.
Find out what your peers are saying about Dameware Remote Support vs. Microsoft Remote Desktop Services and other solutions. Updated: October 2024.
816,636 professionals have used our research since 2012.