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Dameware Remote Support vs ManageEngine ServiceDesk Plus comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Dameware Remote Support
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (29th), Active Directory Management (20th)
ManageEngine ServiceDesk Plus
Average Rating
8.0
Number of Reviews
63
Ranking in other categories
Help Desk Software (3rd), IT Service Management (ITSM) (4th)
 

Mindshare comparison

Dameware Remote Support and ManageEngine ServiceDesk Plus aren’t in the same category and serve different purposes. Dameware Remote Support is designed for Remote Access and holds a mindshare of 1.5%, down 1.6% compared to last year.
ManageEngine ServiceDesk Plus, on the other hand, focuses on Help Desk Software, holds 7.3% mindshare, down 8.1% since last year.
Remote Access
Help Desk Software
 

Featured Reviews

it_user273750 - PeerSpot reviewer
Jul 16, 2015
The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles.
The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product. The Internet Sessions with the Remote Support tool also help for field support as well The Internet Sessions with the Remote…
CarlosPerez7 - PeerSpot reviewer
Mar 15, 2023
Easy to configure and affordable compared to other software options
In my experience, I have implemented it at four different companies including Banyan Health Systems, Jessie Trice Health Systems, Harvard Maintenance, and another service-based company. I primarily use it to maintain different health systems One of the most valuable features of Service Desk Plus…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"ManageEngine ServiceDesk Plus has reasonable pricing because my colleagues mentioned that the solution is more cost-effective than the previous one the company used."
"It is cheaper than the competitors."
"It is cheaper than its competitors."
"I am using the free edition of ManageEngine ServiceDesk Plus. There are different versions available, such as professional."
"ManageEngine ServiceDesk Plus is a reasonably priced product."
"It is above average. But it is neither cheap nor expensive."
"The price is much better than other products so pricing is rated an eight out of ten."
"The cost of licensing is approximately ten dollars per suite, per month. When scaling up, there are a lot of other expenses such as infrastructure, the telecommunication companies, etc."
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Top Industries

By visitors reading reviews
Government
17%
Computer Software Company
11%
Financial Services Firm
9%
Manufacturing Company
7%
Educational Organization
60%
Computer Software Company
8%
Financial Services Firm
5%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about ManageEngine ServiceDesk Plus?
The platform's most beneficial features are incident management, change management, request management, and asset management.
What is your experience regarding pricing and costs for ManageEngine ServiceDesk Plus?
I am not directly involved with the pricing and negotiations, but I am aware they are managed by the higher management of the company.
What needs improvement with ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus could improve by offering a user-friendly environment similar to ServiceNow. It should also include more compatibility with different types of devices, especially conc...
 

Also Known As

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
No data available
 

Overview

 

Sample Customers

Illinois School District
Tranter IT Infrastructure Services Limited, Sterlite Technologies, averda, Radiology Associates
Find out what your peers are saying about Microsoft, Omnissa, TeamViewer and others in Remote Access. Updated: October 2024.
814,649 professionals have used our research since 2012.