Top 10 ManageEngine ServiceDesk Plus Alternatives

4.0 out of 5

68 reviews
91% willing to recommend

Top ManageEngine ServiceDesk Plus Competitors

Discover the top alternatives and competitors to ManageEngine ServiceDesk Plus based on the interviews we conducted with its users. The top alternative solutions include ServiceNow, JIRA Service Management, and BMC Helix ITSM. The alternatives are sorted based on how often peers compare the solutions. ManageEngine ServiceDesk Plus surpasses its competitors by offering comprehensive IT service management with features like an intuitive self-service portal, advanced automation, robust reporting, and seamless integrations, ensuring efficient and user-friendly support operations.

ManageEngine Alternatives Report

Learn what solutions real users are comparing with ManageEngine, and compare use cases, valuable features, and pricing.

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ServiceNow

4.2 out of 5

ServiceNow

4.2 out of 5

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

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Pricing

It has a higher cost compared to local/regional solutions.

It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.

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Pricing

It has a higher cost compared to local/regional solutions.

It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.

JIRA Service Management

4.1 out of 5

JIRA Service Management

4.1 out of 5

JIRA Service Management excels in integration within Atlassian's ecosystem, customization, and a vast plugin library. In comparison, ManageEngine ServiceDesk Plus caters to ITIL compliance and affordability, offering robust incident management. Each suits different needs based on integration preferences and budget considerations.

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Pricing

JIRA Service Management offers competitive setup costs, while ManageEngine ServiceDesk Plus provides budget-friendly options, highlighting a significant difference in pricing strategies.

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Pricing

JIRA Service Management offers competitive setup costs, while ManageEngine ServiceDesk Plus provides budget-friendly options, highlighting a significant difference in pricing strategies.

BMC Helix ITSM

4.0 out of 5

BMC Helix ITSM

4.0 out of 5

BMC Helix ITSM provides extensive ITIL coverage with robust customization, making it ideal for complex environments. In comparison, ManageEngine ServiceDesk Plus focuses on ease of use and straightforward deployment, catering to organizations seeking user-friendly interfaces with competitive pricing. Both vary in scalability and support experiences.

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Pricing

BMC Helix ITSM has a higher setup cost compared to ManageEngine ServiceDesk Plus, highlighting affordability differences.

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Pricing

BMC Helix ITSM has a higher setup cost compared to ManageEngine ServiceDesk Plus, highlighting affordability differences.

IFS Cloud Platform

3.9 out of 5

IFS Cloud Platform

3.9 out of 5

IFS Cloud Platform suits businesses seeking complex pricing strategies, robust warehouse features, and flexibility via open architecture. In comparison, ManageEngine ServiceDesk Plus appeals with accessible service management, project enhancements, and ITIL integration, ideal for budget-conscious organizations needing cost-effective solutions and swift ROI.

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Pricing

IFS Cloud Platform has a higher setup cost, whereas ManageEngine ServiceDesk Plus offers a more affordable initial setup. These differences highlight distinct budget considerations for each software solution.

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Zendesk

4.1 out of 5

Zendesk

4.1 out of 5

ManageEngine ServiceDesk Plus is ideal for organizations prioritizing ITIL integration and customization, with flexible deployment options. In comparison, Zendesk offers a cloud-centric approach with rapid implementation, suitable for environments requiring agile support and seamless SaaS integrations.

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Pricing

ManageEngine ServiceDesk Plus offers a more upfront setup cost, while Zendesk presents a variable setup fee structure, highlighting distinct pricing approaches between the two solutions.

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Pricing

ManageEngine ServiceDesk Plus offers a more upfront setup cost, while Zendesk presents a variable setup fee structure, highlighting distinct pricing approaches between the two solutions.

Freshservice

4.0 out of 5

Freshservice

4.0 out of 5

ManageEngine ServiceDesk Plus provides customizable ITIL-aligned features with competitive pricing, making it ideal for flexible IT management. In comparison, Freshservice offers cloud-based simplicity and cost-effectiveness, appealing to those seeking quick deployment and seamless integration. Both deliver value and efficiency in IT processes.

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Pricing

ManageEngine ServiceDesk Plus typically involves a higher initial setup cost, while Freshservice offers a more budget-friendly initial setup option.

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Pricing

ManageEngine ServiceDesk Plus typically involves a higher initial setup cost, while Freshservice offers a more budget-friendly initial setup option.

Atera

4.6 out of 5

Atera

4.6 out of 5

ManageEngine ServiceDesk Plus offers extensive ITIL integration, versatile workflows, and asset management, ideal for comprehensive IT service management. In comparison, Atera provides strong RMM functions, competitive pricing, and simplified IT tasks, appealing to MSPs seeking efficient remote management and automation.

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Pricing

ManageEngine ServiceDesk Plus requires a one-time setup fee, while Atera provides a setup-free experience, highlighting a key cost difference between the two platforms.

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Pricing

ManageEngine ServiceDesk Plus requires a one-time setup fee, while Atera provides a setup-free experience, highlighting a key cost difference between the two platforms.

Freshdesk

4.1 out of 5

Freshdesk

4.1 out of 5

Freshdesk offers cloud flexibility with customizable support, making it ideal for diverse teams needing social media integration. In comparison, ManageEngine ServiceDesk Plus emphasizes ITIL compliance and IT infrastructure integration, appealing to IT-focused organizations requiring robust IT management.

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Pricing

Freshdesk has a transparent setup cost, while ManageEngine ServiceDesk Plus offers a customizable pricing model.

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Pricing

Freshdesk has a transparent setup cost, while ManageEngine ServiceDesk Plus offers a customizable pricing model.

Spiceworks

3.9 out of 5

Spiceworks

3.9 out of 5

Spiceworks provides essential ticketing and network scanning features for SMBs at no cost, ideal for those prioritizing simplicity. In comparison, ManageEngine ServiceDesk Plus suits larger enterprises with its comprehensive ITIL integration and configuration flexibility, even though it requires a license.

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Pricing

Spiceworks offers a cost-free setup, contrasting with ManageEngine ServiceDesk Plus which involves an initial setup fee.

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Pricing

Spiceworks offers a cost-free setup, contrasting with ManageEngine ServiceDesk Plus which involves an initial setup fee.

Zoho Desk

4.1 out of 5

Zoho Desk

4.1 out of 5

ManageEngine ServiceDesk Plus offers extensive ITIL compliance and project management integration, suitable for IT-centric environments. In comparison, Zoho Desk focuses on multi-channel customer engagement and integration flexibility, appealing to businesses needing streamlined customer interaction capabilities.

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Pricing

ManageEngine ServiceDesk Plus requires a significant setup cost, emphasizing robust IT management features, while Zoho Desk offers a lower initial cost, highlighting an accessible entry for businesses seeking efficient customer service solutions.

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Related categories

Help Desk Software

IT Service Management (ITSM)

IT Asset Management