Ivanti Neurons for ITSM and ManageEngine ServiceDesk Plus compete in the IT service management category. ManageEngine ServiceDesk Plus is seen to have an advantage in features, while Ivanti Neurons stands out in support and integration capabilities.
Features: Ivanti Neurons for ITSM offers advanced automation, AI-driven insights, and robust integration with enterprise ecosystems, ideal for large organizations. ManageEngine ServiceDesk Plus provides versatile ticket management, customizable workflows, and an intuitive user interface, making it highly adaptable and flexible for diverse business needs.
Room for Improvement: Ivanti Neurons could improve in user interface simplicity, scalability of certain features for smaller enterprises, and cost-effectiveness. ManageEngine ServiceDesk Plus may enhance its scalability, improve integrations with other enterprise systems, and offer more powerful data analytics tools.
Ease of Deployment and Customer Service: Ivanti Neurons offers flexibility with both cloud and on-premise deployment options and provides exceptional customer support. ManageEngine ServiceDesk Plus is known for its easy installation process and strong support system, which helps reduce transition impact.
Pricing and ROI: Ivanti Neurons for ITSM has higher initial costs but delivers significant ROI through efficiency and automation in complex environments. ManageEngine ServiceDesk Plus is more cost-effective, offering an affordable solution with quick ROI due to lower operating costs and high value offerings.
It would be beneficial to have an option to assign approvals to a user group or a variable.
We have not faced any stability issues or challenges with this tool.
The automation capabilities are good, with the workflow being an integral part of it.
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.
The two main focus points of MSP are IT request tracking and asset management. MSP’s integrated centralized management console enables technicians and system administrators to efficiently resolve complex issues and keep track of their organization’s needs and ensure constant availability.
With MSP's automation of multiple service desk processes, you can easily save time by automating repetitive and simple tasks such as task assignment, notifications, and categorizations. The automation of multiple processes helps reduce errors and lower costs while ensuring a fast turnaround of ticket handling processes.
ManageEngine ServiceDesk Plus Features and Benefits
MSP has a wide variety of features to help you optimize your help desk management:
Reviews from Real Users
MSP stands out among its competitors for a number of reasons. Two major ones are its comprehensive workflow management toolset and the flexibility it offers its users.
Mykola S., head of global IT delivery at Acino Pharma AG, writes, “CMDB as a baseline, incident management, service request management, and license management are valuable features. It offers really interesting features for complete use in an enterprise. You have one platform, and you could set up different service functions for HR, engineering, or another team in the same platform.
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