The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there.
Ivanti Neurons for ITSM is a cost-effective alternative to ServiceNow, particularly for smaller companies, featuring strong incident management and straightforward setup. While technical support excels with a perfect score, configuration requirements are extensive. Although Cloud Neurons boosts productivity through automation, integration with other products is limited. The self-service portal lacks customization, and the support model often requires further services. Responsiveness in support remains a common issue.
