The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there.
Ivanti Neurons for ITSM is cost-effective compared to ServiceNow, offering robust incident management, automation of ticketing, and workflow integrations. While technical support scores highly, there are concerns over response times and configuration complexity. Integration limitations, especially with SolarWinds, and poor non-Windows OS patching are noted drawbacks. Despite its advantages, its user-friendliness lags behind ServiceNow, which affects ease of use. Tech buyers should consider these factors when evaluating Ivanti Neurons for ITSM.
