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Ivanti Neurons for ITSM vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Ivanti Neurons for ITSM customer support is generally responsive, but some users experience delays and additional cost concerns.
No sentiment score available
 

Room For Improvement

Sentiment score
4.9
Ivanti Neurons for ITSM needs better integration, simplified UI, improved patching, flexible user permissions, and enhanced support and documentation.
No sentiment score available
 

Scalability Issues

Sentiment score
7.8
Ivanti Neurons for ITSM is highly scalable, supporting diverse user bases and integrating seamlessly with other Ivanti solutions.
No sentiment score available
 

Setup Cost

No sentiment score available
Ivanti Neurons for ITSM's annual per-user costs can be high, challenging small businesses with additional licensing and service fees.
No sentiment score available
 

Stability Issues

Sentiment score
7.0
Ivanti Neurons for ITSM is deemed reliable, though some users report minor access and performance issues under specific conditions.
No sentiment score available
 

Valuable Features

Sentiment score
8.6
Ivanti Neurons for ITSM offers customizable workflows, automation, and AI features, excelling in incident management and cost-effectiveness.
No sentiment score available
 

Categories and Ranking

Ivanti Neurons for ITSM
Ranking in IT Service Management (ITSM)
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
15
Ranking in other categories
Help Desk Software (13th)
NinjaOne
Ranking in IT Service Management (ITSM)
6th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
15
Ranking in other categories
Network Monitoring Software (25th), Server Monitoring (9th), Remote Access (11th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), Patch Management (4th), MSP Backup (4th), Unified Endpoint Management (UEM) (6th)
 

Mindshare comparison

As of November 2024, in the IT Service Management (ITSM) category, the mindshare of Ivanti Neurons for ITSM is 2.0%, up from 1.6% compared to the previous year. The mindshare of NinjaOne is 3.5%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Sanjay Mukhopadhyay - PeerSpot reviewer
The solution comes with a host of features for hyper-automation
The initial setup is a mix of complex and straightforward because it depends on which modules you are implementing for ITSM. There are a lot of complex workflows and SLAs around the workflow. We have to configure much more complex things than just Patch Management and Endpoint. For example, it might not take even two weeks to roll out APM for 10,000 assets, but it will take three months to roll out ITSM for 10,000 assets and an equal number of users. That's because the modules you were implementing require much more knowledge, and there are a lot of complexities and nitty-gritties inside the tool which need to be understood. ITSM skill sets are in demand because reaching an L3 certification is not easy. We have those certified skill sets. That's why we're able to roll out at a fast pace. With standard documentation available, it's very clear for a certified resource to understand step-wise implementation. For every step, there is a "build and test" approach. It's a continuous integration. You follow this process, so you don't suddenly realize there are many issues at the end of setup. You have to keep testing each module and process as you roll out. It's not complex, but you need to know the product.
Aziz Lyazami - PeerSpot reviewer
A tool that helps with a lot of configurations and creates automation processes that work perfectly
I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement. The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it. There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Government
16%
Computer Software Company
12%
Financial Services Firm
10%
Healthcare Company
9%
Computer Software Company
17%
Manufacturing Company
7%
Government
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Ivanti Neurons for ITSM?
I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?
The price is on the higher side. The support is included in the standard licensing fees.
What needs improvement with Ivanti Neurons for ITSM?
They could provide product integration with popular platforms like WhatsApp for customer communication and enhancing software asset management capabilities.
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The product's pricing depends on the number of PCs or devices.
What needs improvement with NinjaOne?
NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and ...
 

Also Known As

HEAT Service Management
No data available
 

Learn More

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Overview

 

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Status Pros, Mitchell and Company
Find out what your peers are saying about Ivanti Neurons for ITSM vs. NinjaOne and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.