I rate the solution a ten out of ten for scalability.
ManageEngine ServiceDesk Plus efficiently handles requests and offers robust ticket management and project creation features. Auto-routing enhances workflow by assigning tasks automatically, while modular integration supports growth. Though effective in incident management, desired improvements include better software integration, enhanced asset monitoring, custom reporting with BI tools, and flexible licensing. Customizable workflows and templates would benefit from more flexibility, ensuring an improved user experience and cost-effective solutions for tech buyers.
