I rate the solution a ten out of ten for scalability.
ManageEngine ServiceDesk Plus efficiently handles tickets and requests across departments with robust integration capabilities enabling seamless operations in teams like HR and finance. Its workflow automation enhances efficiency. Key features include incident, change, and asset management, while user friendliness and cost-effectiveness are praised. However, integration with external software, financial functions, reporting, analytics, and asset management require improvement. Limited workflow customization affects flexibility.
