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2021-12-08T12:08:00Z

Which one to choose to update our asset management: SolarWinds Service Desk or ManageEngine ServiceDesk Plus?

Hi community,

I work as a Program Architect at a Computer Software company with 1,000+ employees. 

Our key objective is to update Asset Management. Which one is the best for asset management: SolarWinds Service Desk or ManageEngine ServiceDesk Plus?

Thanks for your advice!

Khalid Qureshi - PeerSpot reviewer
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IT Service Management (ITSM)
February 2025
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2 Answers

Shibu Babuchandran - PeerSpot reviewer
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2021-12-09T05:26:03Z
Dec 9, 2021

HI @Khalid Qureshi​,


There are many products in the market for Asset Management with ITIL-complaint features to manage the complete Asset Life cycle. Like Symphony Summit AI. 


Manage Engine Service Desk Plus are the ones used by me at many organizations which have delivered the requirement the customers needed in terms of the asset lifecycle, license management, warranty management, etc.

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Real User
2021-12-09T14:20:45Z
Dec 9, 2021

Hi @Mykola Shved, @Anand Khandelwal and @ManishRajora, can you please chime in with your professional advice?

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IT Service Management (ITSM)
February 2025
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IT Service Management (ITSM)
IT Service Management (ITSM) enhances organizational efficiency by standardizing how services are delivered. It structures processes and ensures performance through best practices, allowing businesses to improve their service quality and user satisfaction.This framework encourages seamless coordination between IT teams and business units. ITSM provides a comprehensive approach to manage IT services, focusing on areas like service design, transition, operation, and improvement. Companies rely...
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