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2021-12-08T12:08:00Z

Which one to choose to update our asset management: SolarWinds Service Desk or ManageEngine ServiceDesk Plus?

Hi community,

I work as a Program Architect at a Computer Software company with 1,000+ employees. 

Our key objective is to update Asset Management. Which one is the best for asset management: SolarWinds Service Desk or ManageEngine ServiceDesk Plus?

Thanks for your advice!

Khalid Qureshi - PeerSpot reviewer
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IT Service Management (ITSM)
October 2024
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2 Answers

Shibu Babuchandran - PeerSpot reviewer
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2021-12-09T05:26:03Z
Dec 9, 2021

HI @Khalid Qureshi​,


There are many products in the market for Asset Management with ITIL-complaint features to manage the complete Asset Life cycle. Like Symphony Summit AI. 


Manage Engine Service Desk Plus are the ones used by me at many organizations which have delivered the requirement the customers needed in terms of the asset lifecycle, license management, warranty management, etc.

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ManageEngine ServiceDesk Plus
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EB
Community Manager
2021-12-09T14:20:45Z
Dec 9, 2021

Hi @Mykola Shved, @Anand Khandelwal and @ManishRajora, can you please chime in with your professional advice?

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What is IT service management (ITSM)? IT service management (ITSM) is the practice of planning, delivering, operating, and improving the IT services an organization provides to its end users.
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