I give the solution a nine out of ten. We do not have plans to continue using the solution in the future. Once our current deployment of Jira Service management is complete, we intend to migrate all our users and agents to Jira Service Management. There are some features that we might need in a Service Desk tool that SolarWinds does not have, but it's very robust. The solution has asset management and quite a number of features that we can implement, but we need to understand our core requirements, before deploying SolarWinds Service Desk because it does have some shortcomings.
What is IT service management (ITSM)? IT service management (ITSM) is the practice of planning, delivering, operating, and improving the IT services an organization provides to its end users.
I give the solution a nine out of ten. We do not have plans to continue using the solution in the future. Once our current deployment of Jira Service management is complete, we intend to migrate all our users and agents to Jira Service Management. There are some features that we might need in a Service Desk tool that SolarWinds does not have, but it's very robust. The solution has asset management and quite a number of features that we can implement, but we need to understand our core requirements, before deploying SolarWinds Service Desk because it does have some shortcomings.