L3 Technical Support Engineer at SV Gaming Limited
Real User
2022-11-29T22:23:40Z
Nov 29, 2022
I give the solution a nine out of ten. We do not have plans to continue using the solution in the future. Once our current deployment of Jira Service management is complete, we intend to migrate all our users and agents to Jira Service Management. There are some features that we might need in a Service Desk tool that SolarWinds does not have, but it's very robust. The solution has asset management and quite a number of features that we can implement, but we need to understand our core requirements, before deploying SolarWinds Service Desk because it does have some shortcomings.
IT Service Management (ITSM) enhances organizational efficiency by standardizing how services are delivered. It structures processes and ensures performance through best practices, allowing businesses to improve their service quality and user satisfaction.This framework encourages seamless coordination between IT teams and business units. ITSM provides a comprehensive approach to manage IT services, focusing on areas like service design, transition, operation, and improvement. Companies rely...
I give the solution a nine out of ten. We do not have plans to continue using the solution in the future. Once our current deployment of Jira Service management is complete, we intend to migrate all our users and agents to Jira Service Management. There are some features that we might need in a Service Desk tool that SolarWinds does not have, but it's very robust. The solution has asset management and quite a number of features that we can implement, but we need to understand our core requirements, before deploying SolarWinds Service Desk because it does have some shortcomings.