We use SolarWinds Service Desk to manage daily incidents and requests from users to the IT team. The users log their tickets using the solution and it is forwarded directly to the IT team or by email.
What is IT service management (ITSM)? IT service management (ITSM) is the practice of planning, delivering, operating, and improving the IT services an organization provides to its end users.
We use SolarWinds Service Desk to manage daily incidents and requests from users to the IT team. The users log their tickets using the solution and it is forwarded directly to the IT team or by email.