What advice do you have for others considering ManageEngine ServiceDesk Plus?

My advice for others considering using ManageEngine ServiceDesk Plus is to do their homework about how their organization runs before implementing a service management solution to ensure a smooth deployment. I would rate this product 9.5 out of 10.

Most communication methods are restricted. Apart from email, we don't use any other communication method with ManageEngine ServiceDesk Plus. We have different tools for other communications. Based on my experience in our medium-sized company, I would definitely recommend using it in this type of environment. The active users are primarily from IT or support functionality, numbering around 20 to 25 people. Other users create tickets by sending emails to the tool when they have issues. I rate ManageEngine ServiceDesk Plus 9 out of 10.

I have conducted research on various APM tools including ManageEngine OpManager, SolarWinds, Splunk, and Zabbix. I primarily use Zabbix, which can be integrated with ManageEngine ServiceDesk Plus in the MSP models. ManageEngine ServiceDesk Plus provides AI features through Zia, which is integrated into the system. It automatically provides recommendations to users. When tickets are raised multiple times, Zia provides recommendations for rule creation to avoid manual handling. On a scale of 1-10, I rate ManageEngine ServiceDesk Plus a 9.

Overall, I rate the solution as seven out of ten.

It's good to go for it. It's a ticketing ITSM solution, and for the ticketing system, it's good. I would rate the overall solution a nine out of ten.

I would recommend ServiceDesk Plus to other users. It is a stable solution and comparatively more affordable than ServiceNow. I'd rate the solution seven out of ten.

The self-service portal enhances our company's user experience. I would say that the tool is comprehensive. It is quite easy to manage it or to tune it for specific users. Integrating the tool with our existing systems wasn't a big problem. Our company got some outside help, but it was quite straightforward and not overly complicated. My company is quite satisfied with the tool's options and features. I rate the tool an eight out of ten.

I would recommend it to others. I would rate it an eight out of ten.

I have integrated ServiceDesk Plus with various tools such as Azure and Outlook. However, I faced challenges with integrating it with a few phone systems. The reporting and analytics functionality in ServiceDesk Plus has been excellent for decision-making. I recommend the product and rate it a nine out of ten.

Overall, I would rate the solution an eight out of ten.

Overall, I would rate the solution a seven out of ten. I would like to see a clearer distinction between ManageEngine Cloud, ServiceDesk Plus, and ManageEngine Enterprise. That way, choosing the best one is better informed. Initially, I struggled to understand the difference, but I figured it out later.

I rate the tool a seven out of ten.

If you want a standalone system to work for a longer period, always consider ManageEngine ServiceDesk Plus. It's easy to use, and you don't need to be a real system analyst to work on the application or generate workflow. You just need a basic understanding of the technology and workflow; someone with knowledge of ITSM can handle the process. Overall, I rate the solution nine and a half out of ten.

I would recommend it to others, and rate it a seven out of ten overall.

I would rate the product nine out of ten. The only issue I have is with the asset piece, which could be improved.

I rate the solution a nine out of ten.

If you're in a mid-range environment, this product is quite good despite its limitations. Because of the drawbacks, I rate this solution seven out of 10.

I'm using the current version of the solution. I would recommend users design the product very well at the outset. They have to make sure that the database is installed correctly, and the Windows server and the Windows server for SQL both should be on the current version and matched to avoid any troubles. This is very important. I'd rate the solution seven out of ten.

I rate the solution a ten out of ten. The solution is good, but the next release can include a more automated approach to integration with other ManageEngine products and third-party products.

Overall, I would rate it a six out of ten.

I recommend this solution to others. It is important to know the port number they will be using before they proceed. I rate ManageEngine ServiceDesk Plus an eight out of ten.

Consider it seriously, because I know we looked at ServiceNow, and ServiceNow was significantly more expensive. However, I do not believe the price is justified for our size organization. I believe it is one of those tools that provide excellent value for money. I would rate ManageEngine ServiceDesk Plus a nine out of ten.

I rate ServiceDesk 10 out of 10.

I would recommend ManageEngine ServiceDesk Plus for anyone needing a technical ticketing system. It's a powerful solution. I rate ManageEngine ServiceDesk Plus an eight out of ten.

I would recommend this product, but this is not a 100% recommendation. I would advise potential users to compare it with other products. We compared this product to others about a year ago, and maybe we have new products now which are more advanced. On a scale from one to ten, I would give ManageEngine ServiceDesk Plus an eight.

We deployed this solution on the cloud. For pricing, I'm not on the negotiation team. We only received the product. Our headquarters in Colombia bought all the licenses. I can't tell you whether it's cheap, or whether it's expensive, or the cost-benefit. I have no information about that. I can't tell you an area or room for improvement, though it's a good question because we only use one or two in asset management and operations management. We haven't tried it in other departments or areas. For example, I don't know if it works well for managing and monitoring service-level agreements. I can't tell you exactly based on my experience with this solution. Deployment of this solution took no longer than two days. The number of people using this solution, for our technical operators it's a group of 10, while the users in our database are more than 150. I was only thinking about the number of users in my country, here in Peru, but the total number of users is approximately 400 users, because we use it in Chile and Colombia, aside from Peru. In all of the three countries, all of our users use the same solution. In terms of increasing the usage, maybe in some other models, but in-licenses, I'm sure because we are covering all the users in the three countries. My advice to people thinking of implementing this product: It's a good product. We found good experiences and reviews about it on the internet, in terms of how easy it is to use and its quality. I will tell people that it's a good product to try. I have also tried other tools, but this product makes a difference. It's a good one. It's the best one for me. My rating for this solution is a nine out of ten.

I would rate the solution a nine out of ten. There's no problem with the software. I'm happy with what we can do with the system. I think the biggest concern for my industry is really a case of integrations between outside parties.

I would rate ManageEngine ServiceDesk Plus a nine out of 10. It is perfect, but there is always room for improvement.

Before implementing or deciding to implement any new software, you must understand the results you will achieve. From that, you will choose the right product. I would rate ManageEngine ServiceDesk Plus an eight out of ten.

I would rate ManageEngine ServiceDesk Plus an eight out of ten.

I'm a reseller and a solution integrator. I do plan to continue to use this solution. For others considering this solution, I would advise them to look for tools that are easy to use and implement. It's a good idea to do a POC so you can try things out, and make some mistakes, and learn a bit about what is being implemented before taking anything live. In general, I would rate the solution at an eight out of ten.

Overall, I can recommend it because it is a very strong tool on the ITS. However, I would also recommend some other tools. For example, Service Now, or other commercial TMS tools. On a scale from one to 10, I would rate Service Desk Plus a seven.

We're customers. We don't have a business relationship with Manage Engine. We use the latest version of the solution. I'd recommend the solution to other organizations. Overall, I would rate the solution a six out of ten. If the pricing and reporting were better, I would rate it a bit higher.

I would highly recommend customers to go with ManageEngine ServiceDesk Plus. However, it depends upon the end-user requirement. If the requirement is for more graphic designing or customized dashboards, or they want to build a big customized login screen GUI, it might not be the solution. If the requirement is focused on ideal processes, like a ticketing solution, they can go with Service Desk Plus. I would rate ManageEngine ServiceDesk Plus a seven out of ten.

I would very much recommend this solution. Everybody can go for it. It is a very easy tool. It is easy for the technicians as well as for end users. It is the best solution. I would rate ManageEngine ServiceDesk Plus a nine out of ten because there is still room for improvement.

In summary, this is a good product and I recommend it. I would rate this solution an eight out of ten.

Because I haven't been fortunate to see the upgrades of ManageEngine, I can only speak to what I already know, and that is, if there is any ITSM tool that I would want to use for any IT company I would definitely recommend ManageEngine, but that is what I'm used to. Even though I haven't been able to test other products and I've used a very old version of ManageEngine, I still think it met our requirements and that it has everything that we need to work as an IT department. I'd definitely recommend ManageEngine ServiceDesk Plus. On a scale of one to ten, I would give ManageEngine ServiceDesk Plus an eight.

I would advise those adopting the solution document their configuration because it makes it easier. I would rate the solution 8.5 out of ten. With a simpler configuration, I would rate it a bit higher.

This is a cost-effective product that meets all of the required, basic needs for the company. The workflow for the ticketing system and the service management systems work well. Apart from that, more customizable workflows, better integration, increased robustness of the knowledge base, and more flexible integration gateways would improve the product. I would rate this solution six out of ten.

I rate this solution a solid 7.5 out of ten since the tool comes with different modules. Albeit some of these modules, including exit management module, need some improvements. But regarding the ticketing as a stand-alone, it's pretty good. But the other modules need improvement. I recommend this tool for anyone thinking of implementing enterprise IT management software for their service management, operations management, active directory, and security needs. The tool offers the ability to manage different employee groups along with the option of providing other services for different company structures.

I would rate this solution a nine out of ten.