With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.
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Infraon Desk is the #38 ranked solution in top IT Service Management (ITSM) solutions and #39 ranked solution in top Help Desk Software. PeerSpot users give Infraon Desk an average rating of 7.6 out of 10. Based on the analysis of the 2 most recent Infraon Desk reviews, the overall sentiment is
positive, with a sentiment score of 6.7. Infraon Desk is most commonly compared to ManageEngine ServiceDesk Plus:
Infraon Desk vs ManageEngine ServiceDesk Plus.
As of December 2024, the mindshare of Infraon Desk in the Help Desk Software category
stands at 0.3%, up
from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Help Desk Software
Key learnings from peers
Last updated Dec 2, 2024
Valuable Features
"Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me."
"There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."
Room for Improvement
Room for Improvement
"Better connectivity and integration with more collaborative platforms would be helpful."
"The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."
Pricing
"The price of this solution is reasonable and it was well within my budget."
"The pricing model is very competitive."
Popular Use Cases
Deployment
Stability
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
