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4me vs ManageEngine ServiceDesk Plus comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024
 

Categories and Ranking

4me
Ranking in IT Service Management (ITSM)
19th
Average Rating
8.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
ManageEngine ServiceDesk Plus
Ranking in IT Service Management (ITSM)
4th
Average Rating
8.0
Number of Reviews
63
Ranking in other categories
Help Desk Software (3rd)
 

Mindshare comparison

As of November 2024, in the IT Service Management (ITSM) category, the mindshare of 4me is 1.0%, up from 0.6% compared to the previous year. The mindshare of ManageEngine ServiceDesk Plus is 7.4%, down from 7.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Edward Carbutt - PeerSpot reviewer
Dec 12, 2023
Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment
We're implementation partners. We'll be implementing 4me for our customers who buy it. The users can use it for various things, obviously for ITSM, but also for enterprise service management, facilities, HR, supply chain, and many other organizational functions, not just IT The multi-tenancy…
CarlosPerez7 - PeerSpot reviewer
Mar 15, 2023
Easy to configure and affordable compared to other software options
In my experience, I have implemented it at four different companies including Banyan Health Systems, Jessie Trice Health Systems, Harvard Maintenance, and another service-based company. I primarily use it to maintain different health systems One of the most valuable features of Service Desk Plus…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like their request management as well as their project management."
"The solution is highly stable."
"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"It offers a comprehensive set of features without requiring additional payments for each feature."
"ServiceDesk Plus manages all our requests, both internal and external requests, for not only ticketing but users' requests."
"ManageEngine ServiceDesk Plus is meeting all my needs, it is a good solution. The integration and security are good. The solution is under-friendly."
"Incident Management is a good feature."
"The most valuable feature is its ease of use."
"The management of this application is good."
"The solution is free for up to five users."
"The tool's most valuable feature is task creation. The tickets get timestamps as well."
"Easy to setup with a user-friendly interface that works well on cloud. It has a lot of important features: workflow builder, configuration management database, and recorded solutions."
 

Cons

"Asset Discovery is a feature that should be added."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"Lacks some flexibility in the configuration of workflows."
"I would also like to see better integration with external software. It is possible, but it is tough. The APIs are not very flexible, so you really have to write a lot of code to create that integration. Opening it up for external integration would allow for easier customization of the existing autobox workflows. It would help with the user's perception."
"The solution, overall, is expensive."
"Currently, I cannot configure more than one point of contact. I have the MSP version, and we have around 80 or 90 customers. I don't see the features where I can configure multiple contact points for a customer so that they're notified when we are having an outreach or when we want to send them a planned maintenance notification. Other things that are lacking are mapping SLAs with vendors and mapping back on the tickets."
"I think the user interface needs to be improved and needs to be enhanced to be more supportive to users."
"We should be able to monitor the performance of assets, not only documents. For example, printers. We should be able to monitor ink levels and get notifications when the ink is low. In another operation manager I use, they send me a notification when the device is off, or has something to perform."
"There's no native integrations between the systems."
"The documentation could be improved."
 

Pricing and Cost Advice

"It is the most affordable because it is priced per month per user."
"The pricing is expensive."
"This pricing falls on the lower end of the spectrum, making it a cost-effective option."
"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."
"The price of the solution is low. However, it still could be less expensive."
"ManageEngine ServiceDesk Plus has reasonable pricing because my colleagues mentioned that the solution is more cost-effective than the previous one the company used."
"Pricing can always be improved and made more affordable."
"The platform has good pricing."
"The licensing is around $10,000 per year."
"The prices are attractive. Customer can use a subscription if they do not have enough budget."
"The tool's price is okay and in line with other products, maybe even cheaper than some products."
"For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year."
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Top Industries

By visitors reading reviews
Computer Software Company
33%
Government
9%
Wholesaler/Distributor
8%
Manufacturing Company
8%
Educational Organization
60%
Computer Software Company
8%
Financial Services Firm
5%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about 4me?
The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.
What is your experience regarding pricing and costs for 4me?
The pricing is expensive. I rate it an eight out of ten.
What needs improvement with 4me?
Asset Discovery is a feature that should be added.
What do you like most about ManageEngine ServiceDesk Plus?
The platform's most beneficial features are incident management, change management, request management, and asset management.
What is your experience regarding pricing and costs for ManageEngine ServiceDesk Plus?
I am not directly involved with the pricing and negotiations, but I am aware they are managed by the higher management of the company.
What needs improvement with ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus could improve by offering a user-friendly environment similar to ServiceNow. It should also include more compatibility with different types of devices, especially conc...
 

Learn More

 

Overview

 

Sample Customers

Information Not Available
Tranter IT Infrastructure Services Limited, Sterlite Technologies, averda, Radiology Associates
Find out what your peers are saying about 4me vs. ManageEngine ServiceDesk Plus and other solutions. Updated: October 2024.
814,763 professionals have used our research since 2012.