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4me vs ManageEngine ServiceDesk Plus comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Room For Improvement

Sentiment score
6.1
4me should improve asset features by offering customization, localization, and asset discovery for better service management and integration.
Sentiment score
4.6
Users seek better customization, integration, reporting, and user interface in ManageEngine ServiceDesk Plus, especially for asset and change management.
It would be beneficial to have an option to assign approvals to a user group or a variable.
 

Scalability Issues

Sentiment score
10.0
4me scales efficiently for any user base, supporting large organizations and implementation partners while maintaining high performance.
Sentiment score
8.1
ManageEngine ServiceDesk Plus is scalable for enterprises but may face performance issues in larger deployments with over 5,000 users.
 

Setup Cost

No sentiment score available
4me provides flexible pricing at $45/user/month with all-inclusive fees, volume discounts, and is more budget-friendly than competitors.
Sentiment score
7.7
ManageEngine ServiceDesk Plus offers cost-effective licensing options, appealing for budget-conscious enterprises, often cheaper than competitors like ServiceNow.
 

Stability Issues

Sentiment score
8.7
Users praise 4me's stability, experiencing no weekend calls, allowing personal time and consistently rating it ten out of ten.
Sentiment score
8.3
ManageEngine ServiceDesk Plus is stable, reliable, and frequently updated, with only minor, promptly resolved issues reported by users.
We have not faced any stability issues or challenges with this tool.
 

Customer Service

No sentiment score available
Sentiment score
7.0
ManageEngine ServiceDesk Plus's support experiences vary, with mixed reviews on responsiveness, expertise, and availability, especially for non-premium users.
 

Valuable Features

No sentiment score available
Sentiment score
7.8
ManageEngine ServiceDesk Plus provides scalable, user-friendly service management with ITIL integration, robust customizations, and efficient asset management at cost-effective pricing.
The automation capabilities are good, with the workflow being an integral part of it.
 

Categories and Ranking

4me
Ranking in IT Service Management (ITSM)
19th
Average Rating
8.0
Reviews Sentiment
8.5
Number of Reviews
4
Ranking in other categories
No ranking in other categories
ManageEngine ServiceDesk Plus
Ranking in IT Service Management (ITSM)
4th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
64
Ranking in other categories
Help Desk Software (3rd)
 

Mindshare comparison

As of November 2024, in the IT Service Management (ITSM) category, the mindshare of 4me is 1.0%, up from 0.6% compared to the previous year. The mindshare of ManageEngine ServiceDesk Plus is 7.4%, down from 7.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Edward Carbutt - PeerSpot reviewer
Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment
We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.
CarlosPerez7 - PeerSpot reviewer
Easy to configure and affordable compared to other software options
I think asset management took a hit recently. They changed the way they do it by moving it to their patch management software, which no longer supports an agent installed on the computers. In my opinion, this was a step backward for them, as I didn't need the patch management but rather the agents and remote capabilities that the agent brought without the additional costs and overhead. It still works via script running on the computer, but that's not the same as being able to install it and have it run or send a live feed.
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Top Industries

By visitors reading reviews
Computer Software Company
31%
Government
9%
Wholesaler/Distributor
8%
Manufacturing Company
8%
Educational Organization
60%
Computer Software Company
8%
Financial Services Firm
5%
Government
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about 4me?
The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.
What is your experience regarding pricing and costs for 4me?
The pricing is expensive. I rate it an eight out of ten.
What needs improvement with 4me?
Asset Discovery is a feature that should be added.
What do you like most about ManageEngine ServiceDesk Plus?
The platform's most beneficial features are incident management, change management, request management, and asset management.
What is your experience regarding pricing and costs for ManageEngine ServiceDesk Plus?
I am not directly involved with the pricing and negotiations, but I am aware they are managed by the higher management of the company.
What needs improvement with ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus could improve by offering a user-friendly environment similar to ServiceNow. It should also include more compatibility with different types of devices, especially conc...
 

Learn More

 

Overview

 

Sample Customers

Information Not Available
Tranter IT Infrastructure Services Limited, Sterlite Technologies, averda, Radiology Associates
Find out what your peers are saying about 4me vs. ManageEngine ServiceDesk Plus and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.