We performed a comparison between 4me and ManageEngine ServiceDesk Plus based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It offers a comprehensive set of features without requiring additional payments for each feature."
"I like their request management as well as their project management."
"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"The solution offers a lot of opportunities for integrations."
"The tool's most valuable feature is task creation. The tickets get timestamps as well."
"The solution is interactive and flexible so engineers find it much easier to work with than other tools."
"The product scales up effortlessly and you can easily add users."
"The management of this application is good."
"The solution is free for up to five users."
"ManageEngine is flexible and user friendly. Creating a ticket is quite easy. So is configuring SLA's and generating reports. It is straightforward to use."
"We not only handle tickets, but also requests from many departments. All are easy to manage."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"It would be better if they could just bring up interface changes because, from the past five years, I don't see any difference in the way or look and feel of the application."
"Improvement is needed in the Software Assets Management functionality."
"ManageEngine ServiceDesk Plus moves changes to the production directly. We need a local touch in support."
"Compared to other ITSM tools, ServiceDesk will have to step up their knowledge base tools. If they could make it open enough to be integrated with other applications or other systems it would be very useful."
"Security could be better. It would be better if ManageEngine ServiceDesk Plus had really good defense products like BlackBerry. I can recommend BlackBerry for the defense part, but not the other things. For example, before we switched over to ManageEngine ServiceDesk Plus, we had issues with mobiles switching off cameras, and now it doesn't happen at all."
"The current MDM is very basic and should be expanded."
"ManageEngine ServiceDesk Plus could improve by making asset management better. The professional version has asset management but it should be available in the free version, it would help my organization."
"I would also like to see better integration with external software. It is possible, but it is tough. The APIs are not very flexible, so you really have to write a lot of code to create that integration. Opening it up for external integration would allow for easier customization of the existing autobox workflows. It would help with the user's perception."
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4me is ranked 20th in IT Service Management (ITSM) with 3 reviews while ManageEngine ServiceDesk Plus is ranked 4th in IT Service Management (ITSM) with 57 reviews. 4me is rated 8.0, while ManageEngine ServiceDesk Plus is rated 8.0. The top reviewer of 4me writes "Reasonably priced, easy integration, and workflow automation". On the other hand, the top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". 4me is most compared with ServiceNow and Zendesk, whereas ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, BMC Helix ITSM and Zoho Desk. See our 4me vs. ManageEngine ServiceDesk Plus report.
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