We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.
One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool. While it does offer integration options with external tools for this purpose, it would be highly advantageous if it either developed its own asset discovery tool or incorporated an existing one directly into the platform.
They can do more with their asset and configuration. It would be beneficial in the next release if they could make it more localized so that clients could brand it with their own colors. As things currently stand, you can only brand the service portal. It would be fantastic if they could revisit the option to customize or allow clients to localize and brand the back office forms or background forms. Currently, we can only brand the customer portal. We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people.
What is IT service management (ITSM)? IT service management (ITSM) is the practice of planning, delivering, operating, and improving the IT services an organization provides to its end users.
Asset Discovery is a feature that should be added.
We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.
One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool. While it does offer integration options with external tools for this purpose, it would be highly advantageous if it either developed its own asset discovery tool or incorporated an existing one directly into the platform.
They can do more with their asset and configuration. It would be beneficial in the next release if they could make it more localized so that clients could brand it with their own colors. As things currently stand, you can only brand the service portal. It would be fantastic if they could revisit the option to customize or allow clients to localize and brand the back office forms or background forms. Currently, we can only brand the customer portal. We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people.