Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Splashtop Remote Support comparison

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support

Download the complete report

Helped 884,108 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 8.9%, down from 9.6% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 4.5%, down from 4.6% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	8.9%
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)	4.5%
Splashtop Remote Support	2.2%
Other	84.4%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Sorin Neacsu

Technical Lead on Virtual Desktop at Orange

Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently

I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.

Read full review

David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Intune makes our organization more secure and flexible."

"It is a helpful tool to manage BYOD policies."

"The insights, even though we're talking about charts and graphs, are super valuable to customers who might not otherwise know what's in their ecosystem or the current state of things within their ecosystem."

"The main advantage is that Intune performs its intended functions effectively."

"The technical support of Microsoft Intune is good."

"Microsoft Intune is a tool designed for enterprise customers to protect enterprise data from leakage or sharing."

"The most valuable feature is that we can manage workstations or Android devices remotely without needing the device to be connected to our local network."

"Cloud-based device management is the best feature for me as it impacts my company the most; it is much easier than the previous Configuration Manager or SCCM."

More Microsoft Intune pros

"I can access it from anywhere."

"The most valuable feature is the ability to connect to our on-premise applications, through the Workspace app and the Workspace experience. The user experience when using the solution's technology remotely is good. Our users are able to work and it's seamless. The performance is also good."

"It is stable, easy to scale, and provides secure remote access."

"Citrix offers a range of products that can be used straight out of the box."

"Among the most valuable features is the Citrix Workspace, which allows us to drive that thin-client connection and the remote control/remote access capabilities. Those things have allowed us to connect an awful lot of people quickly from home and that's obviously helped during the pandemic."

"The tool helps me to connect with some apps of our company and resolve the tickets."

"The most valuable feature is connectivity. The remote connection is the reason we are using this solution."

"It has the best remote working features."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pros

"The solution is very fast."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The file transfers work well, the remote support and hosted solution work well."

"The initial setup is simple."

"The tool's most valuable features are pricing and easy management."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

Cons

"There could be some kind of feature that supports a workgroup environment or a separate environment without the Entra ID."

"It doesn't economize when you scale up. We have over 14,000 employees, and we have between 7,500 and 8,000 city-owned or personal devices being used to conduct city business. Its price can be improved. It is not a cheap solution."

"Microsoft Intune has potential for improvement; I would like to see a lot more customization in the reporting tools."

"For an existing customer who has an SCCM, it would need to be upgraded to an MECM first before I can introduce Microsoft Intune."

"It's the granularity: 'Is your firewall on? Is BitLocker on?' It's not amazing granularity. But I've looked into other products, like Duo, and they're all similar."

"It would be better if I could integrate it with my core group policy. I would like to have a group policy in my current environment, which has strict control, but those things are still missing. Although it has maximum compliance and security, it's not available on-premise."

"The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time."

"Microsoft Intune could enhance its patch management for various devices, ensuring regular updates and tracking of device privileges."

More Microsoft Intune cons

"We had an issue when we were using the Citrix server. We needed to install the Citrix Runtime in the server where the application was hosted."

"As an end-to-end solution for implementing Zero Trust principles I would rate it a six or a seven out of 10, because it doesn't cover all aspects of Zero Trust. There are quite a few aspects you need to cover."

"The monitoring and management is in need of improvement."

"Latency is also a major problem when adopting Citrix for video editing software or 3D editing software, especially editing 4K video or large file size. The Citrix virtualized solution becomes too slow, so we cannot use the VDI."

"I've recently tried to use Citrix on Ubuntu, and I don't know if this is an Ubuntu issue or a vendor issue, but you can't use Citrix right now on Ubuntu 20.04."

"The product should expand its capabilities for integrating with other environments."

"The solution's cost has almost doubled this year, and it could be made cheaper."

"I have to re-enter my user password when I am not using the tool for some time around ten minutes. I want to also improve the need to download other Citrix apps."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) cons

"The solution should be able to make an inventory of computers automatically."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The phone's a little tricky to work with due to the small screen."

"The solution should add more options and tools for shortcuts, administration, etc."

"Splashtop Remote Support needs to improve customization."

"The integration features could be better."

Pricing and Cost Advice

"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."

"I have no comment on pricing of the solution."

"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."

"It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10. There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs."

"The licensing costs we leave up to the customer and these vary from one to another."

"While Microsoft charges for actual usage, it lacks discount options."

"Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation."

"The price for Intune is fair."

More Microsoft Intune pricing and cost advice

"Citrix is a mid-range cost solution compared to some others out there."

"Citrix solutions cost a lot in comparison with competitors, like Azure Virtual Desktop or VMware Horizon. Those solutions cost around 50 to 60 percent less, per month per user, than Citrix."

"We are seeing a return on investment with Citrix Workspace."

"If one is a high price and ten is a low price, I rate the tool's price a three."

"I suggest using the concurrent user licensing scheme."

"The solution is affordable."

"The Citrix licensing scheme is really straightforward and simple. It doesn't have hidden costs. You get what you pay for. It is easy to understand what is on the product, so it's simple to get a clear idea of how much it costs. Licensing is not an issue."

"It is quite expensive, but so are the competitors on the market."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pricing and cost advice

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"The licensing fees are less than $400 per year."

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

884,108 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

10%

Financial Services Firm

Government

Computer Software Company

15%

Manufacturing Company

Financial Services Firm

Government

Retailer

12%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	123
Midsize Enterprise	50
Large Enterprise	164

By reviewers
Company Size	Count
Small Business	44
Midsize Enterprise	21
Large Enterprise	69

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

What do you like most about Citrix Virtual Apps and Desktops?

My focus has primarily been on publishing virtual applications.

What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

What needs improvement with Citrix Virtual Apps and Desktops?

I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. ...

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

Jamf Pro vs Microsoft Intune

Comparisons

Compared 10% of the time

IBM MaaS360 vs Microsoft Intune

Compared 8% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 5% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

More Microsoft Intune Competitors

Azure Virtual Desktop vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Compared 39% of the time

Amazon Appstream vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Compared 4% of the time

Horizon 8 vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Compared 3% of the time

Rocket Exceed TurboX vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Compared 3% of the time

Amazon WorkSpaces vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Compared 3% of the time

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Competitors

Microsoft Remote Desktop Services vs Splashtop Remote Support

Compared 15% of the time

Parsec vs Splashtop Remote Support

Compared 8% of the time

NinjaOne vs Splashtop Remote Support

Compared 8% of the time

ScreenConnect vs Splashtop Remote Support

Compared 7% of the time

TeamViewer Tensor vs Splashtop Remote Support

Compared 7% of the time

More Splashtop Remote Support Competitors

Product Reports

Download Microsoft Intune product report

Microsoft Intune

February 2026

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Download Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) product report

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report

Remote Access

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace

No data available

Interactive Demo

Demo not available

Microsoft

Citrix

Demo not available

Splashtop

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Enable secure, flexible work with the leader in virtual apps and desktops

Deliver desktop as a service (DaaS) from any cloud or datacenter

Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.

Citrix

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval

Toyota, AT&T, Isuzu, Goodwill

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support