Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Splashtop Remote Support comparison

Citrix and Splashtop are both solutions in the Remote Access category. Citrix is ranked #4 with an average rating of 8.7, while Splashtop is ranked #11 with an average rating of 9.5. Citrix holds a 4.7% mindshare in VUS, compared to Splashtop’s 2.2% mindshare. Additionally, 93% of Citrix users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Citrix DaaS and Splashtop Remote Support compete in the remote access solutions category. User reviews indicate Citrix DaaS has the upper hand in enterprise features, whereas Splashtop Remote Support is preferred for its pricing and simpler setup.

Features: Citrix DaaS offers robust enterprise-level features like seamless application delivery, high security, and integration capabilities. Splashtop Remote Support is praised for its ease of use, quick session initiation, and reliable performance. Citrix DaaS excels in corporate environments, Splashtop's simplicity and reliable performance give it an advantage for SMBs.

Room for Improvement: Citrix DaaS users suggest improvements in cost efficiency, setup complexity, and user experience. Splashtop Remote Support users point out the need for enhanced security features, broader mobile compatibility, and more advanced tools. Citrix DaaS faces challenges in making its advanced features cost-effective, while Splashtop strives to enhance its security to match corporate requirements.

Ease of Deployment and Customer Service: Citrix DaaS is reportedly more complex to deploy due to its extensive feature set but offers comprehensive customer service support. Splashtop Remote Support has a streamlined deployment process, which reduces setup time and complexity, but its customer service is viewed as less extensive compared to Citrix. Hence, Splashtop stands out for easy deployment while Citrix is favored for customer support.

Pricing and ROI: Citrix DaaS is noted for higher setup costs and a slow ROI due to its enterprise-focused model. Splashtop Remote Support offers more cost-effective pricing and a quicker ROI, making it more attractive for budget-conscious organizations. Users find Splashtop delivers better value for the price due to its more affordable setup and faster return on investment.

To learn more, read our detailed Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support Report (Updated: April 2026).

Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support

April 2026

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Helped 886,858 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of April 2026, in the Remote Access category, the mindshare of Microsoft Intune is 8.0%, down from 10.7% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 4.7%, down from 4.9% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	8.0%
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)	4.7%
Splashtop Remote Support	2.2%
Other	85.1%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Sorin Neacsu

Technical Lead on Virtual Desktop at Orange

Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently

I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.

Read full review

David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Conditional access has helped us tailor and enforce our security policies in the mobile space."

"This solution saves us a lot of time once it's implemented."

"From the user perspective, Microsoft Intune enables access to corporate data and apps even on personal devices, which is convenient."

"Overall, I like Intune as a solution and would rate it nine out of ten."

"The best part of Intune is application deployment. We can deploy an application to several users with a single click. We can use conditional access, granting access to users based on certain conditions, such as location, platform, etc."

"Autopilot is the most valuable feature of Microsoft Intune."

"The feature that we need occasionally but is really important is the ability to remotely wipe a device, control it, and perform similar functions."

"It meets the basic security needs and management needs for most organizations."

More Microsoft Intune pros

"It is a lightweight application that incorporates multi-factor authentication."

"Citrix, among all these products, has added value because of the user experience and its printing capabilities."

"It is a very scalable solution."

"The most valuable feature is the automatic software upgrades because they take place on only three or four servers, rather than on 50 or 60 machines."

"You can connect to any printer, and from anywhere you can print documents using a compressed channel. It is easy and the bandwidth is very low."

"The service dash and Workspace Environment Manager service are good features."

"The solution has been in production for three years with no major problems; zero down time from the solution."

"Before we adopted a VDI storage solution, our customers' personal information was leaked. This happened a lot. But since we adopted a VDI solution, these kinds of issues have happened rarely."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pros

"The initial setup is simple."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The file transfers work well, the remote support and hosted solution work well."

"With the extended license, it's easy to be remote."

"The SOS Support is a most valuable feature, as we have remote access from our phone, there is no need to install the software, and we can do it on the cloud."

"In contrast, Splashtop is a really good product and it's not so expensive."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The tool's most valuable features are pricing and easy management."

More Splashtop Remote Support pros

Cons

"Intune could be enhanced by automating application upgrades, similar to how it automates operating system upgrades."

"Intune's server management could be better. If it could incorporate more features from System Center into Intune's Configuration Manager, it would be beneficial."

"The pricing could be improved."

"The support is not very good. It's very poor."

"To make it a perfect ten, it would be helpful if there was a better way to troubleshoot user issues, as I've had a few users with corrupt files before and had to redeploy it without knowing the root cause."

"There have been instances where enrolling devices should take 10 minutes but ends up taking an hour due to various issues."

"It's only good for a Microsoft environment. While it works very well for Microsoft users but if you have other kinds of operating systems, it's very painful to use."

"The technical support from Microsoft is not good, they take a long time to respond to a case and they do not update you on what is happening on a case."

More Microsoft Intune cons

"Where improvement could be driven is in terms of clarity as to the functionality of some of the solutions."

"Even though we see our collaborative tools working well with Citrix Virtual Apps and Desktops, on a practical level we face challenges due to various factors."

"The initial setup is complex."

"In the beginning, the tech support was very good, but today like every other company, Citrix is limiting its support solutions."

"We're running into all kinds of speed issues and reliability issues. There are frequent disconnects, and we're not sure whether that's a problem with the product, with the way the product has been deployed, or with server capacity or bandwidth. Our IT department pays attention to that, but we are feeling the impact of that."

"For us, pricing is the most important feature to improve."

"I think Citrix's support is good, but sometimes it is a little slow."

"Citrix Workforce is good, but it needs improvement in diagnosing network issues. When errors occur, it is difficult to determine if they're due to network issues, Workspace issues, or environment issues"

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) cons

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The integration features could be better."

"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."

"Splashtop Remote Support needs to improve customization."

"The solution should be able to make an inventory of computers automatically."

"The integration features could be better."

"The phone's a little tricky to work with due to the small screen."

"The packages that Splashtop has tend to be a little bit confusing and should be simplified."

More Splashtop Remote Support cons

Pricing and Cost Advice

"The price for Intune is fair."

"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."

"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."

"The clients pay for a license and each can have a different type of license, such as an E3 or E5."

"This cost is approximately $30 USD per user per month."

"The tool is cheaper than our company's other MDM tools."

"The price is very reasonable."

"The Intune license model is costly."

More Microsoft Intune pricing and cost advice

"You have to do some hard work in order to get the suitable licenses."

"We're paying for a standard license and, in my view, the price is too high. I would be satisfied with it if it were reduced by about 20-30%. Right now, I would rate the pricing a five out of ten."

"The cost of the Citrix software reflects what I would expect a product of that nature, in that market, to be. Understanding the licensing is quite a bit more complicated, because one of the things about Citrix is that you can buy licensing at different levels... Yet I still like the idea because it means that if all you need is a basic load balancing solution, then you don't need to buy an advanced or premium license."

"The licensing is $125 USD per user."

"The pricing is a little bit high, but it's good value for the product's stability and efficiency."

"My company opts for the yearly subscription model to pay towards the licensing costs attached to the solution."

"The solution is expensive and I give the cost a four out of ten."

"Citrix solutions cost a lot in comparison with competitors, like Azure Virtual Desktop or VMware Horizon. Those solutions cost around 50 to 60 percent less, per month per user, than Citrix."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pricing and cost advice

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Government

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Performing Arts

Retailer

10%

Comms Service Provider

10%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	128
Midsize Enterprise	55
Large Enterprise	169

By reviewers
Company Size	Count
Small Business	45
Midsize Enterprise	21
Large Enterprise	69

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

See all answers

What needs improvement with Citrix Virtual Apps and Desktops?

I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. ...

See all answers

What is your primary use case for Citrix Virtual Apps and Desktops?

The entire development environment is accessed only through the virtual desktop setup using Citrix DaaS.

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

See all answers

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Product Reports

Buyer's Guide

Microsoft Intune

March 2026

Download Microsoft Intune product report

Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

April 2026

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report

Download Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) product report

Buyer's Guide

Remote Access

March 2026

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace

No data available

Interactive Demo

Demo not available

Microsoft

Citrix

Demo not available

Splashtop

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Enable secure, flexible work with the leader in virtual apps and desktops

Deliver desktop as a service (DaaS) from any cloud or datacenter

Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.

Citrix

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support

April 2026

Free Report: Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support

Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support and other solutions. Updated: April 2026.

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