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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Splashtop Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
351
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Citrix DaaS (formerly Citri...
Ranking in Remote Access
4th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
128
Ranking in other categories
Application Virtualization (1st), Virtual Desktop Infrastructure (VDI) (1st), Desktop as a Service (DaaS) (1st)
Splashtop Remote Support
Ranking in Remote Access
11th
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Remote Access category, the mindshare of Microsoft Intune is 7.1%, down from 10.5% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 5.2%, up from 4.8% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune7.1%
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)5.2%
Splashtop Remote Support2.2%
Other85.5%
Remote Access
 

Featured Reviews

Varun Mehra - PeerSpot reviewer
Collaboration Support Engineer at a retailer with 11-50 employees
Centralized device management has transformed security and streamlined remote provisioning
One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.
SN
Technical Lead on Virtual Desktop at Orange
Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently
I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.
David Fitzerman - PeerSpot reviewer
Chief Alchemist/ VP at DFC BBQ
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Mobile Device Management in Intune is a valuable feature."
"We are using the mobile feature, and we are also using MDM to lock the devices, to push restrictions, et cetera"
"The cloud base is perfect for me."
"Microsoft Intune is extremely important from a security perspective to ensure devices are compliant and gives us the efficiency to deploy apps automatically to a large number of users without the need for interaction from a client side, which is always helpful."
"The Advanced Endpoint Analytics in Microsoft Intune has improved and helps us proactively detect and remediate anomalies in endpoints."
"The feature I like the most is that we can perform remote tasks. If we want to retire or wipe out personal data or corporate data from a device, we can use Microsoft Intune remotely, and with the click of a button, data is removed automatically. Nothing needs to be done from the end-user side."
"The most valuable feature of Intune is the user-friendly portal for end users."
"It allows our clients to have the confidence to centrally manage policies for security. It helps them in securing the organization from a technology aspect."
"If someone is trying to enable their employees to work from anywhere without compromising security, I would recommend a Citrix Workspace."
"This solution has improved user productivity all over Egypt serving the Government financial system."
"The most valuable feature of Citrix Workspace is its security."
"A Citrix environment can increase the security by centralizing and controlling the user environment."
"The most valuable feature has to be the non-persistent desktop. If one of my users messes something up and blows away their desktop, it goes back to what it was originally, before they had an issue."
"XenApp has helped many of my customers with remote access of applications, access on different platforms."
"Go for this product without any thinking."
"Citrix is not a cheap solution as it addresses a lot of the challenges that no one else can."
"The solution is very fast."
"In contrast, Splashtop is a really good product and it's not so expensive."
"The file transfers work well, the remote support and hosted solution work well."
"With the extended license, it's easy to be remote."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The tool's most valuable features are pricing and easy management."
"The SOS Support is a most valuable feature, as we have remote access from our phone, there is no need to install the software, and we can do it on the cloud."
"The initial setup is simple."
 

Cons

"The main differences between Intune and other products are, like I mentioned, in terms of the Mac. If the customers are majorly moving and adopting Mac laptops while they are using the Intune, they are leaving for other platforms, like Workspace ONE and vMOX."
"The mobile management is good for iPhone and iPad, but the Apple Mac management needs improvement. That is probably because Microsoft does not have low-level access to Apple Mac hardware. If you are doing basic things, it is okay, but if you want to image Apple Macs and do things like that, then Jamf is much better."
"If you wish to block any App Store application, there is no way to do so."
"Microsoft Intune fails a lot when it comes to device compliance."
"Microsoft Intune is not user-friendly to manage and has room for improvement."
"There needs to be more support for Mac operating systems."
"I think there should be a better tracking of the cell phones used on the Intune."
"Intune needs to incorporate more tools to reduce the number of third-party applications we rely on."
"We would like to be able to provide VDI, a full desktop, to each of our users."
"The visibility the solution provides across SaaS, hybrid, and multi-cloud environments, for user and application traffic, is also limited if you do not enable all the services and is based on which services you are utilising. Citrix provides end-to-end visibility based on their services you are utilising."
"The initial setup is complex."
"I think they can improve the troubleshooting to make it easier for users to solve problems on their own."
"There are times when the Citrix client is updated with a poor release."
"The Endpoint Management solution needs improvement when it comes to mobile device management. For example, they are still not supporting Windows 10 and this feature is required by many customers."
"Citrix does not have an in depth assessment tool."
"We encounter compatibility issues related to hardware, scanners, and other devices."
"The integration features could be better."
"The solution should be able to make an inventory of computers automatically."
"The packages that Splashtop has tend to be a little bit confusing and should be simplified."
"The phone's a little tricky to work with due to the small screen."
"The integration features could be better."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The solution should add more options and tools for shortcuts, administration, etc."
"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."
 

Pricing and Cost Advice

"Microsoft Intune is available for individual purchase at a low per-device cost."
"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."
"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."
"Microsoft Intune is expensive."
"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."
"My team members bundled it together with their Microsoft solutions, including Microsoft 365 and related products."
"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."
"As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it."
"The tool is expensive."
"The cost of the Citrix software reflects what I would expect a product of that nature, in that market, to be. Understanding the licensing is quite a bit more complicated, because one of the things about Citrix is that you can buy licensing at different levels... Yet I still like the idea because it means that if all you need is a basic load balancing solution, then you don't need to buy an advanced or premium license."
"Implementing Citrix DaaS with thin clients, rather than physical laptops, has resulted in savings of 27% to 29%. Additionally, moving 1,000 users from physical laptops to thin clients and VDI solutions can save around 40,000 kilograms of carbon emissions, benefiting both the environment and the company's economy, provided thin clients are used."
"A perpetual enterprise license costs approximately $300 USD."
"It's costly in the market. But it is not expensive for the company. For the company, it's relatively inexpensive because the core of the work is compensated with the price."
"My company opts for the yearly subscription model to pay towards the licensing costs attached to the solution."
"We're paying for a standard license and, in my view, the price is too high. I would be satisfied with it if it were reduced by about 20-30%. Right now, I would rate the pricing a five out of ten."
"The licensing of Citrix Workspace is worth it. However, it is expensive. Citrix is probably more competitive now than VMware, but it is still a costly solution."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
"The licensing fees are less than $400 per year."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
Computer Software Company
14%
Financial Services Firm
10%
Manufacturing Company
9%
Comms Service Provider
6%
Retailer
10%
Comms Service Provider
9%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business142
Midsize Enterprise57
Large Enterprise170
By reviewers
Company SizeCount
Small Business45
Midsize Enterprise21
Large Enterprise69
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
What needs improvement with Citrix Virtual Apps and Desktops?
I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. ...
What is your primary use case for Citrix Virtual Apps and Desktops?
The entire development environment is accessed only through the virtual desktop setup using Citrix DaaS.
What needs improvement with Splashtop Remote Support?
The phone's a little tricky to work with due to the small screen.
What is your primary use case for Splashtop Remote Support?
We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...
What advice do you have for others considering Splashtop Remote Support?
I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support and other solutions. Updated: April 2026.
892,487 professionals have used our research since 2012.