Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Splashtop Remote Support comparison

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 8.9%, down from 9.6% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 4.5%, down from 4.6% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	8.9%
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)	4.5%
Splashtop Remote Support	2.2%
Other	84.4%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Sorin Neacsu

Technical Lead on Virtual Desktop at Orange

Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently

I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to push applications on devices is valuable. You do not have to manually install applications one by one. If you like to use ten different applications, you do not have to manually go and download them one by one. Intune can compile a package for you, and then you can just push them from the admin center."

"Third party integrations are very convenient to use with Microsoft Intune."

"While I don't think you can ever have full visibility and control, Intune certainly allows us to see the applications being used and tells us if things like Windows patches aren't applied to machines. It does a good job. That visibility makes life a little easier."

"The best features of Microsoft Intune include continuous implementation of new capabilities each year, covering almost everything."

"The reporting and analytics features in Microsoft Intune have been a lifesaver."

"The best features in Microsoft Intune that I appreciate most are its centralized features."

"I particularly appreciate the administration and security features, which can be deployed easily."

"A great solution for anyone wanting a modern endpoint device management solution."

More Microsoft Intune pros

"We can provide tons of applications with different settings, behaviors, and operating systems. It is the same way for the user. Then, we are totally transparent for the user to use a lot of totally different applications, which is the most important part of Citrix today."

"I can access it from anywhere."

"The most valuable feature is the gateway to a remote connection, to a physical or a virtual PC. Compared to a normal VPN client and connection, the connection via Citrix is more stable and does not consume as much network bandwidth."

"My focus has primarily been on publishing virtual applications."

"The most valuable feature is the seamless application edition with the low-level network bandwidth because we have between 10 and 15 sites in France with a low level of communication needs. We need to deploy our main application, the ERP system, and we needed an efficient solution to provide a solution to the remote sites, with very small links between the data center and the remote site."

"Citrix offers a range of products that can be used straight out of the box."

"I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. Although it works well on the apps side, the desktop aspect still has room for improvement in scalability. Managing multiple OSs centrally doesn't reduce many problems, and the product remains almost on par with its competitors like VMware Vue."

"The service dash and Workspace Environment Manager service are good features."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pros

"The tool's most valuable features are pricing and easy management."

"The initial setup is simple."

"The file transfers work well, the remote support and hosted solution work well."

"The solution is very fast."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

Cons

"I would like to see the ability to deploy custom packages as a Windows 64-bit package, as opposed to the Windows 32-bit, which is the only one available now."

"Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful."

"The interoperability or communication with a different platform can be better. It is a two-way street. It is not only about Microsoft. The other platforms also have to be willing to share some information, but that absolutely can be improved."

"The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added"

"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."

"Integration with Mac devices requires some improvement."

"Sometimes, it takes time to synchronize the policies between the portal and the devices, you don't have a way to estimate how long it will take to deploy. You have some kind of gray area, where it can deploy in 30 minutes or three days."

"China blocks Google and Google Play Store, which makes installation challenging. Microsoft Intune is a company software, which has to be installed to the app portal or Microsoft Software Center."

More Microsoft Intune cons

"Our experience of Citrix Virtual Apps and Desktops is good, but the environment can become complex and difficult to manage at times."

"It is not easy to set up."

"Licensing service installation and configuration was the biggest challenge for all Citrix solutions, but now they have fixed a lot of issues."

"The support offered by Citrix's partner needs to improve. The partner support platform should aim to provide more technical information to users."

"Tech support can be slow if you do not receive help from the US representatives."

"If there are connectivity issues, there are stability issues."

"The price is currently high, and having tiered pricing would benefit companies."

"There are many latency and slowness issues, which are things looked after by Citrix."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) cons

"The solution should be able to make an inventory of computers automatically."

"The phone's a little tricky to work with due to the small screen."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"Splashtop Remote Support needs to improve customization."

"The integration features could be better."

"The solution should add more options and tools for shortcuts, administration, etc."

Pricing and Cost Advice

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

"The overall pricing of Microsoft Intune is good for companies that have big IT budgets, 3,000 or more users and devices."

"I rate Intune five out of 10 for pricing. It's expensive."

"The product is expensive."

"The price could be better."

"I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a seven out of ten for pricing."

"The price is very reasonable."

"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"

More Microsoft Intune pricing and cost advice

"Based not only on the cost of Citrix, but additional costs like firewalls, IPS, and other solutions, the total cost of switching users from using normal laptops with VPNs to connection via Citrix were so huge that the CEO of our company decided to postpone the deployment process."

"The tool is expensive."

"The Citrix license model has changed. It costs around $240 per user for a single username, but a concurrent license costs double."

"We recouped 60 to 70 percent of the hardware costs."

"The Citrix licensing scheme is really straightforward and simple. It doesn't have hidden costs. You get what you pay for. It is easy to understand what is on the product, so it's simple to get a clear idea of how much it costs. Licensing is not an issue."

"You have to do some hard work in order to get the suitable licenses."

"I don't quite remember the specifics of what we had. I believe we had a 25-user license, and I don't recall it being overly expensive."

"Citrix is expensive."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pricing and cost advice

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Manufacturing Company

10%

Financial Services Firm

Government

Computer Software Company

15%

Manufacturing Company

10%

Financial Services Firm

Government

Comms Service Provider

12%

Retailer

12%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	122
Midsize Enterprise	48
Large Enterprise	160

By reviewers
Company Size	Count
Small Business	44
Midsize Enterprise	21
Large Enterprise	69

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

What do you like most about Citrix Virtual Apps and Desktops?

My focus has primarily been on publishing virtual applications.

What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

What needs improvement with Citrix Virtual Apps and Desktops?

I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. ...

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

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Product Reports

Microsoft Intune

Download Microsoft Intune product report

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

Download Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) product report

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report

Remote Access

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace

No data available

Interactive Demo

Demo not available

Microsoft

Citrix

Demo not available

Splashtop

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Enable secure, flexible work with the leader in virtual apps and desktops

Deliver desktop as a service (DaaS) from any cloud or datacenter

Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.

Citrix

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval

Toyota, AT&T, Isuzu, Goodwill

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support