Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Splashtop Remote Support comparison

Citrix and Splashtop are both solutions in the Remote Access category. Citrix is ranked #4 with an average rating of 8.7, while Splashtop is ranked #11 with an average rating of 9.5. Citrix holds a 5.2% mindshare in VUS, compared to Splashtop’s 2.2% mindshare. Additionally, 93% of Citrix users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Citrix DaaS and Splashtop Remote Support compete in the remote access solutions category. User reviews indicate Citrix DaaS has the upper hand in enterprise features, whereas Splashtop Remote Support is preferred for its pricing and simpler setup.

Features: Citrix DaaS offers robust enterprise-level features like seamless application delivery, high security, and integration capabilities. Splashtop Remote Support is praised for its ease of use, quick session initiation, and reliable performance. Citrix DaaS excels in corporate environments, Splashtop's simplicity and reliable performance give it an advantage for SMBs.

Room for Improvement: Citrix DaaS users suggest improvements in cost efficiency, setup complexity, and user experience. Splashtop Remote Support users point out the need for enhanced security features, broader mobile compatibility, and more advanced tools. Citrix DaaS faces challenges in making its advanced features cost-effective, while Splashtop strives to enhance its security to match corporate requirements.

Ease of Deployment and Customer Service: Citrix DaaS is reportedly more complex to deploy due to its extensive feature set but offers comprehensive customer service support. Splashtop Remote Support has a streamlined deployment process, which reduces setup time and complexity, but its customer service is viewed as less extensive compared to Citrix. Hence, Splashtop stands out for easy deployment while Citrix is favored for customer support.

Pricing and ROI: Citrix DaaS is noted for higher setup costs and a slow ROI due to its enterprise-focused model. Splashtop Remote Support offers more cost-effective pricing and a quicker ROI, making it more attractive for budget-conscious organizations. Users find Splashtop delivers better value for the price due to its more affordable setup and faster return on investment.

To learn more, read our detailed Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support Report (Updated: April 2026).

Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support

April 2026

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Helped 894,738 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2026, in the Remote Access category, the mindshare of Microsoft Intune is 7.1%, down from 10.5% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 5.2%, up from 4.8% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	7.1%
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)	5.2%
Splashtop Remote Support	2.2%
Other	85.5%

Remote Access

Featured Reviews

Varun Mehra

collaboration support engineer at a retailer with 11-50 employees

Centralized device management has transformed security and streamlined remote provisioning

One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.

Read full review

Sorin Neacsu

Technical Lead on Virtual Desktop at Orange

Has delivered consistent desktop experiences across remote locations and has supported multimedia workloads efficiently

I have utilized the HDX protocol for compression and audio-video capabilities. When users need to conduct meetings with customers or colleagues, they can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security. This provides secure communication at good quality through the HDX protocol. HDX protocol has improved application performance as it is specifically designed for multimedia applications. If processing audio or video files, such as in telecom where discussions are recorded and then prepared as video or audio, this does not consume excessive bandwidth during the operation compared to a normal remote desktop connection provided by Microsoft. Everything is compressed and provides sufficient bandwidth for multiple people to perform similar tasks without interruption or session disconnection. All multimedia-related activities, such as playing content on YouTube, deliver a better experience with this protocol overall. I use multi-factor authentication for opening sessions to the data center where users access their machines or software. Multi-factor authentication has helped secure applications because users typically have two-way authentication software on their phones. They use a password first and then authenticate themselves through their mobile application to grant access to resources. This approach is effective because if a hacker attacks a user, they need more than just the password and username. They must also possess the device that provides authentication. The device typically has facial recognition, a password, and provides better security overall.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Configuration profiles, remediation, scripts, and auto-pilot features are very good."

"For our office workers who are not based in Norway, when we order the PC, we can do some of the settings for them. These are standardized settings. We can set them up exactly as they are in Norway so that they're the same."

"It is more efficient to have one solution rather than having security parts spread across three, four, or five solutions."

"What I like the most about Microsoft Intune is its ability to manage mobile devices. Through integration with System Center, it can also manage desktops and laptops."

"Using Azure and Intune has helped us resolve most of these issues, as we no longer need a physical infrastructure to manage systems and can push policies remotely while maintaining control over the devices."

"Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get."

"Its price is reasonable. It is a part of our M365 suite."

"The initial setup is not overly complex or difficult."

More Microsoft Intune pros

"Being able to access internal resources from a secure platform allows me to work without fearing that my data has been stolen."

"The scalability of Citrix Workspace is exceptional."

"From my perspective, when the COVID pandemic occurred, and the whole company had to work remotely, the users who used this solution had a better feeling that the remote system is stable and reliable, in comparison with a regular VPN connection with a VPN client."

"It is a good product; I don't have any complaints."

"Citrix Workspace can present desktop applications with ease, in an efficient and secure manner; the performance is good, and it is a great piece of software."

"The App is the most valuable feature."

"If it fits your budget, no doubt you should get it, but keep in mind that there are other products out there that could give you the same for less."

"A Citrix environment can increase the security by centralizing and controlling the user environment."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pros

"The SOS Support is a most valuable feature, as we have remote access from our phone, there is no need to install the software, and we can do it on the cloud."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"In contrast, Splashtop is a really good product and it's not so expensive."

"With the extended license, it's easy to be remote."

"The tool's most valuable features are pricing and easy management."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The solution is very fast."

"The initial setup is simple."

More Splashtop Remote Support pros

Cons

"The solution can have some compliance problems in general and the end-point user can bypass easily the company policies in Intune."

"The difficulty of the the roll out is surprisingly difficult considering this product is supposed to be an integrated part of the 365 suite."

"The reporting and troubleshooting experience for Microsoft Intune could be more detailed and easier to navigate, especially when diagnosing policy sync or device compliance issues across large environments."

"I would like to see better integration with Microsoft. There are a few things I can still do with Jamf that I am unable to do with Intune yet."

"Issues such as Windows 32 app failures occur frequently, and detailed manual detection rules are often necessary."

"There are a lot of small use cases where we realized that some technical solution was missing in Microsoft in comparison to other products. For example, it lacks something similar to sensing or location-based rules and configurations."

"Sometimes, the process is unsuccessful when we attempt to reset a device and wipe the data using Intune."

"Back in 2020, there were significant problems with report accuracy, particularly regarding web patching."

More Microsoft Intune cons

"These days, Citrix lacks innovation, so I would rate the current product stack as an eight out of 10."

"The monitoring and management is in need of improvement."

"The product's technical support services need improvement."

"The Endpoint Management solution needs improvement when it comes to mobile device management. For example, they are still not supporting Windows 10 and this feature is required by many customers."

"It would help if it were a little simpler. It's a bit complicated and we have hired Citrix administrators. But it's a good solution."

"Tech support can be slow if you do not receive help from the US representatives."

"The application is now very complex."

"There is room for improvement on the hypervisor side, providing better integration between the hypervisor and the product line. I suspect that they haven't put the work into that because of the move to the cloud. They want everything to be cloud-hosted. But for folks like us, who will always be a hybrid model, that's of some concern."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) cons

"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"Splashtop Remote Support needs to improve customization."

"The solution should add more options and tools for shortcuts, administration, etc."

"The integration features could be better."

"The phone's a little tricky to work with due to the small screen."

"The integration features could be better."

"The packages that Splashtop has tend to be a little bit confusing and should be simplified."

More Splashtop Remote Support cons

Pricing and Cost Advice

"Every customer used to purchase licenses based on their needs."

"I have no comment on pricing of the solution."

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

"The pricing is good because customers are not complaining about it."

"Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."

"We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."

"For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."

"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."

More Microsoft Intune pricing and cost advice

"The licensing, in general, is expensive. A lot of customers battle to pay the amount. It's very difficult to ensure that your solution provides the business value that the customer is after."

"Citrix Virtual Apps and Desktops is an expensive solution."

"We recouped 60 to 70 percent of the hardware costs."

"Implementing Citrix DaaS with thin clients, rather than physical laptops, has resulted in savings of 27% to 29%. Additionally, moving 1,000 users from physical laptops to thin clients and VDI solutions can save around 40,000 kilograms of carbon emissions, benefiting both the environment and the company's economy, provided thin clients are used."

"My company opts for the yearly subscription model to pay towards the licensing costs attached to the solution."

"Based not only on the cost of Citrix, but additional costs like firewalls, IPS, and other solutions, the total cost of switching users from using normal laptops with VPNs to connection via Citrix were so huge that the CEO of our company decided to postpone the deployment process."

"We are seeing a return on investment with Citrix Workspace."

"In terms of pricing with the Citrix Virtual Apps and Desktops, I think it has gotten better over the years. Citrix has found more dynamic ways to be able to revive licensing models that fit many different scenarios that organizations have. We have been able to evolve our own licensing over the years to accommodate our situations between concurrent versus user device licenses. Now, when we move into the Citrix Workspace realm, we definitely have some awesome options there."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pricing and cost advice

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Government

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Retailer

10%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	157
Midsize Enterprise	59
Large Enterprise	181

By reviewers
Company Size	Count
Small Business	45
Midsize Enterprise	21
Large Enterprise	69

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

See all answers

What needs improvement with Citrix Virtual Apps and Desktops?

I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. ...

See all answers

What is your primary use case for Citrix Virtual Apps and Desktops?

The entire development environment is accessed only through the virtual desktop setup using Citrix DaaS.

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

See all answers

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Compared 27% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

April 2026

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Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

May 2026

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report

Download Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) product report

Buyer's Guide

Remote Access

May 2026

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace

No data available

Interactive Demo

Demo not available

Microsoft

Citrix

Demo not available

Splashtop

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Citrix DaaS provides centralized administration, high security, and app and desktop flexibility, offering excellent user experience and robust remote access. It is known for low bandwidth seamless performance and ease of use, ensuring consistent experience on diverse devices.

Citrix DaaS is a comprehensive service for virtual application delivery and remote access, ideal for distributed teams and mobile workers. Its support for application virtualization, data regulation compliance, and business continuity makes it valuable in remote work environments. Organizations use it for centralized management and secure remote workflows, benefiting from low-bandwidth delivery in multi-city deployments. However, enhancements in speed, performance, and scalability are necessary, along with better monitoring and pricing improvements. Users face cloud compatibility challenges, and improvements in virtual desktop functionality and multimedia experience are desired.

What are the key features of Citrix DaaS?

Centralized Administration: Streamlined management of virtual desktops and apps from a single console.
High Security: Advanced protection features for data and applications.
Flexibility: Customizable publishing options for apps and desktops.
Robust Remote Access: Reliable performance even on low bandwidth connections.
Device Support: Broad compatibility ensures seamless deployment across devices.

What benefits should users look for?

Enhanced Business Continuity: Ensures consistent access to apps and data remotely.
Low Bandwidth Efficiency: Maintains performance in limited connectivity scenarios.
Centralized Management: Simplifies control over remote resources.
Remote Work Enablement: Facilitates secure access for distributed teams.

In healthcare, Citrix DaaS supports secure access to patient records and applications essential for telemedicine. Financial services benefit from compliance with data regulation and secure workflows. In education, virtual desktops offer accessible learning resources, aiding remote teaching initiatives. Retail uses it for streamlining operations across dispersed locations, ensuring quick access to inventory systems and data management.

Citrix

Splashtop Remote Support is a cost-effective remote management platform offering features such as multi-session capabilities, secure file transfers, and mobile device support, enhancing remote assistance for small to medium businesses.

Splashtop Remote Support provides a versatile solution for remote assistance, equipped with tools like remote rebooting into safe mode, multi-session handling, and strong security measures, including multi-factor authentication. Its intuitive interface ensures ease of use, while features like HD resolution and chat functionality enable effective communication and management across devices. However, users find the pricing and package options somewhat confusing and have suggested improvements in integration, customization, and remote access security.

What are the key features of Splashtop Remote Support?

Cost-effectiveness: Offers competitive pricing with extensive features.
Multi-session capabilities: Enables simultaneous control of multiple sessions.
Remote rebooting: Allows rebooting into safe mode remotely.
File transfers: Facilitates efficient and secure file transfers.
Mobile device compatibility: Supports remote management from smartphones and tablets.
SOS Support: Provides quick assistance for emergencies.
Secure management: Features multi-factor authentication for enhanced security.
Chat functionality: Enables seamless communication between users.
Controlled access: Provides remote access without requiring client-side permissions.

What benefits should users look for in reviews?

Flexibility: Supports remote work for businesses and external clients.
Ease of use: Intuitive design simplifies remote management.
Integration compatibility: Works with ticketing systems for efficient issue management.
Enhanced security: Strong authentication methods safeguard data.

Splashtop Remote Support is deployed mainly for remote assistance of small to medium businesses in the United States. It seamlessly integrates with ticketing systems, aiding teams ranging from executives to shop floor personnel. By facilitating remote server management and support for home-working staff, it streamlines operations and client interactions.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support

April 2026

Free Report: Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support

Find out what your peers are saying about Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support and other solutions. Updated: April 2026.

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