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Amazon Appstream vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Amazon Appstream
Ranking in Desktop as a Service (DaaS)
3rd
Average Rating
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Citrix DaaS (formerly Citri...
Ranking in Desktop as a Service (DaaS)
1st
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
124
Ranking in other categories
Application Virtualization (1st), Remote Access (5th), Virtual Desktop Infrastructure (VDI) (3rd)
 

Mindshare comparison

As of November 2024, in the Desktop as a Service (DaaS) category, the mindshare of Amazon Appstream is 32.4%, up from 29.7% compared to the previous year. The mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 43.6%, up from 42.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Desktop as a Service (DaaS)
 

Featured Reviews

RH
Offers good performance, efficiency, and network
There is also a way in the tool for retaining customers' favorites, but it is not available natively. When you log in to your desktop, on the desktop or laptop that you are working on, you have your favorites, you have your document repository, like your documents, your personal documents that you have on your computer. I saw that there was no native way of retaining those in a non-persistent desktop. The end-user has to perform dual authentication. One is for AWS authentication, and the other used to be for Active Directory, so it is a little problematic for the end users, as it is a double work for them. I don't know if the tool has lately dealt with the area of dual authentication or not.
DavidWood1 - PeerSpot reviewer
Flexible Deployment, reliable performance, and fast transmission speeds
Provisioning Server is a fantastic option for image management in Citrix Virtual Apps and Desktops. It offers excellent performance and reliability. On the other hand, while Machine Creation Services can be scaled easily, they can significantly increase storage consumption. For instance, creating a Windows 10 image in MCS typically requires at least 80 GB of storage, in addition to any separate disks needed. To store changes made by users in Machine Creation Services, the differencing disk must be equal in size to the base disk, leading to significant storage consumption. On the other hand, Provisioning Server uses image versioning, creating a new image version every time it's modified. As a result, virtual machines streamed from the server revert to their original state after a reboot, which is similar to their state during the first boot. Using the provisioning server, I start by configuring a virtual machine with either a 2016 or 2019 server operating system. I install the necessary Citrix client provisioning server target device software, followed by installing the required applications. After that, I capture the entire configuration to a file share. The image is then streamed from the file share to the hypervisor, which can handle multiple machines. In some large-scale deployments, we have used a single image to provision thousands of servers. Once the image is captured and stored on the file share, it is set to read-only mode, and any changes made to it are not accepted until it is put in read-write mode. When a virtual machine is rebooted, it returns to its previous state before the changes were made. This feature can be beneficial in situations like a virus outbreak, where a simple reboot of the virtual machines can remove any malicious code or changes. A provisioning server offers a faster recovery time from a bad change and is generally faster than machine creation services. With the provisioning server, changes are not accepted until the read-write mode is enabled, and if a virus outbreak occurs, rebooting the machines restores them to the previous state. On the other hand, machine creation services' speed is dependent on the storage's speed, and recovery time from a bad change can take longer, especially with a large number of devices. If a bad change is made with machine creation services, the replication process can take a while to revert, whereas, with a provisioning server, all machines can be rebooted quickly. Within thirty minutes, I can restore my system to its previous state using the provisioning server.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool is good from a latency, efficiency, and network point of view."
"Some companies use applications like Word or Excel, and they can leverage cloud services to optimize their hardware consumption."
"It has the best remote working features."
"I found the ease of deployment, scalability, and security to be to our benefit when supplying virtual applications to our clients."
"The most valuable feature is how secure the solution is."
"The most valuable feature of the solution is the desktop virtualization, which allows me to connect from anywhere."
"The most valuable feature is connectivity. The remote connection is the reason we are using this solution."
"The most valuable feature has to be the non-persistent desktop. If one of my users messes something up and blows away their desktop, it goes back to what it was originally, before they had an issue."
"The App is the most valuable feature."
"I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. Although it works well on the apps side, the desktop aspect still has room for improvement in scalability. Managing multiple OSs centrally doesn't reduce many problems, and the product remains almost on par with its competitors like VMware Vue."
 

Cons

"You might experience some performance issues, such as delays in data retrieval."
"The end-user has to perform dual authentication...it is a little problematic for the end users, as it is a double work for them."
"It would be great if they included VPN features and improved connectivity."
"Their customer support can be improved a lot as it lacks a lot of knowledgeable help."
"It is not easy to set up."
"For us, pricing is the most important feature to improve."
"The lag when using Skype or Screen Sharing with multiple users needs to improve, as it makes it difficult for us to continue when we have to restart the system."
"There is room for improvement because it has a lot of dependency on Active Directory and other things. If they could come up with something similar and native, a complete solution portfolio would help."
"Tech support can be slow if you do not receive help from the US representatives."
"The cost of Citrix Virtual Apps and Desktops is high and has room for improvement."
 

Pricing and Cost Advice

Information not available
"The purchase price was around $300,000 USD and then the maintenance fees were 20%. There are no other additional fees."
"In the past, the prices of the product were great. With the acquisition of Citrix by your company, the prices have drastically increased. For my company, it has become a bit of a problem to sell products from Citrix."
"Citrix solutions cost a lot in comparison with competitors, like Azure Virtual Desktop or VMware Horizon. Those solutions cost around 50 to 60 percent less, per month per user, than Citrix."
"The cost of the Citrix software reflects what I would expect a product of that nature, in that market, to be. Understanding the licensing is quite a bit more complicated, because one of the things about Citrix is that you can buy licensing at different levels... Yet I still like the idea because it means that if all you need is a basic load balancing solution, then you don't need to buy an advanced or premium license."
"I think it is a little high priced."
"It is an expensive solution. I rate its pricing a nine out of ten."
"Where Citrix really needs to improve is in their support and in the way that they manage their licenses. Everything else comes second because if I'm not in a position where I can get proper support or manage my own licenses in an easy way, then it is pointless. Today, I am at a point where I may not be able to use Citrix anymore because they want to take away some of the licenses that I bought, pretending they are not valid anymore. That is frankly unacceptable. If they don't solve this, everything comes second because I cannot use my product."
"It's my understanding that the solution license fee for each user is around $300 US. If we buy a personal laptop for each employee every five years, then the total cost is five times $300 US, or $1,500 USD. So we could buy 100 personal laptops instead of the Citrix solution."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Government
8%
Manufacturing Company
8%
Financial Services Firm
8%
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Amazon Appstream?
There is also a way in the tool for retaining customers' favorites, but it is not available natively. When you log in to your desktop, on the desktop or laptop that you are working on, you have you...
What is your primary use case for Amazon Appstream?
I personally don't use the tool. I am not a consumer of it. I basically designed it. I work for an IT company and have designed and implemented Amazon Appstream and Workspace in many organizations....
What do you like most about Citrix Virtual Apps and Desktops?
My focus has primarily been on publishing virtual applications.
What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
What needs improvement with Citrix Virtual Apps and Desktops?
I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. Although it works well on the apps side, the desktop aspect still has room for i...
 

Also Known As

Amazon Appstream 2.0, Appstream, Appstream 2.0
Citrix Virtual Apps and Desktops, XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace
 

Overview

 

Sample Customers

SolidWorks, EVARI, MathWorks, AVENA, Vanguard, Macquarie University
Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Find out what your peers are saying about Amazon Appstream vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.