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Azure Virtual Desktop vs Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Virtual Desktop
Ranking in Virtual Desktop Infrastructure (VDI)
11th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Citrix DaaS (formerly Citri...
Ranking in Virtual Desktop Infrastructure (VDI)
3rd
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
125
Ranking in other categories
Application Virtualization (1st), Remote Access (5th), Desktop as a Service (DaaS) (1st)
 

Featured Reviews

Makarand-Shrikhande - PeerSpot reviewer
Enables flexible remote application access with auto-scaling and hybrid work support
The use cases include providing application access to users through Azure Virtual Desktop using MSIX App Attach or remote app, enabling remote users like BPO or contact center resources to connect and work on applications, and allowing vendors to access specific applications securely without a…
Mohd Abdul Aziz Shah Sulaiman - PeerSpot reviewer
Delivers secure and unified access to apps, desktops, and content for enhanced productivity
Citrix Workforce is good, but it needs improvement in diagnosing network issues. When errors occur, it is difficult to determine if they're due to network issues, Workspace issues, or environment issues. The error messages are too vague, just stating "connection error" without specifying if it's an IP address issue, connectivity problem, or something else related to the network. This lack of detail makes troubleshooting difficult. We often have to reinstall everything in Workspace, without knowing the root cause. Even after engaging with Citrix and sending logs, the feedback is often unsatisfactory, not meeting my expectations. This trial-and-error approach isn't effective problem-solving. While these issues aren't everyday occurrences, when they do happen, they can be catastrophic for our operations team.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to spin up virtual machines quickly and speedily in Azure has been really valuable."
"Scalability is very straightforward with Azure Virtual Desktop."
"Absolutely, this solution is probably the leader in its field."
"The auto-scaling option allows provisioning additional virtual desktops based on user demand, making it scalable and flexible."
"I've always found Azure Virtual Desktop to work for me without issues."
"The cost-effectiveness of Azure Virtual Machines is one of the most valuable features."
"Azure pricing is quite cheap due to licensing benefits with Microsoft."
"The scalability is probably the most valuable feature since I can quickly add or remove machines or increase or decrease the size depending on resources to manage the cost better."
"I can access it from anywhere."
"Getting access to the applications for which we otherwise have to be on-site is probably the biggest advantage"
"This is a very stable solution which you can feel confident using."
"Its user-friendliness is most valuable. It was easy to log in and navigate. Some of such solutions are not very user-friendly, but this one was."
"Citrix DaaS’s most valuable feature is the virtualization of applications and desktops."
"The service dash and Workspace Environment Manager service are good features."
"First of all, the manageability of the applications for publishing is valuable. Second, it is about being able to run the applications on all main platforms. Third, its licensing is valuable. You can either switch to the cloud and keep on-prem. You can work with this hybrid scenario."
"The Provisioning Services are the most valuable feature. We have Premium licensing, so Provisioning Services is huge for us, along with the Virtual Apps and Desktops part. It allows us to have a vDisk for every region, one that can easily be copied between them if we need to, to limit the amount of updates we have to do."
 

Cons

"The costs are a bit difficult to predict upfront. When I am trying to sell it to a customer as a consultant, it is hard to give them a fixed price."
"My overall rating of Azure Virtual Desktop is five out of ten. While the stability and cost-effectiveness are commendable, there is room for improvement in technical support."
"The costs are a bit difficult to predict upfront."
"Access from Entra ID should be implemented to provide only tenant access to users connecting to the Azure Virtual Desktop environment, eliminating the need for on-premises requirements."
"I would like to see built-in proxy and internet filtering."
"The primary area for improvement is around the scalability of Azure, specifically on the desktop side."
"Access from Entra ID should be implemented to provide only tenant access to users connecting to the Azure Virtual Desktop environment, eliminating the need for on-premises requirements."
"One of the issues I had was the ability to add an internet proxy. I would like to see built-in proxy and internet filtering."
"The product's technical support services need improvement."
"Licensing service installation and configuration was the biggest challenge for all Citrix solutions, but now they have fixed a lot of issues."
"Their customer support can be improved a lot as it lacks a lot of knowledgeable help."
"Dependency on server virtualization after v7.x is an issue which I encountered in small environments."
"Integration with other vendors could be improved."
"There is room for improvement on the hypervisor side, providing better integration between the hypervisor and the product line. I suspect that they haven't put the work into that because of the move to the cloud. They want everything to be cloud-hosted. But for folks like us, who will always be a hybrid model, that's of some concern."
"The initial setup is very complex."
"My only issue with Citrix is that they frequently rebrand their products. I'm using the app and everything is fine but after a couple of years, it's entirely different. There were an enormous number of Citrix tools readily available. My immediate concern was selecting the correct ones."
 

Pricing and Cost Advice

Information not available
"The licenses are affordable, but the support is a bit expensive, though worth the value.​"
"Citrix Virtual Apps and Desktops is an expensive solution."
"The licensing is $125 USD per user."
"The tool is expensive."
"The purchase price was around $300,000 USD and then the maintenance fees were 20%. There are no other additional fees."
"The solution is affordable."
"In terms of pricing with the Citrix Virtual Apps and Desktops, I think it has gotten better over the years. Citrix has found more dynamic ways to be able to revive licensing models that fit many different scenarios that organizations have. We have been able to evolve our own licensing over the years to accommodate our situations between concurrent versus user device licenses. Now, when we move into the Citrix Workspace realm, we definitely have some awesome options there."
"They offer licensing per user. From time to time, they give discounts. Because it's a hybrid model, you can deploy some portion of it on cloud and some portion your on-prem."
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Top Industries

By visitors reading reviews
Computer Software Company
56%
Outsourcing Company
10%
Comms Service Provider
7%
Manufacturing Company
6%
Computer Software Company
17%
Financial Services Firm
11%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Azure Virtual Desktop?
Purchasing high-configured virtual machines can be costly, but Azure Virtual Desktop offers cost-effective opportunities by allowing us to utilize resources as needed and shut them down when not in...
What needs improvement with Azure Virtual Desktop?
Currently, based on my understanding and knowledge, everything is good and meets customer requirements. However, Azure is vast, and perhaps an architect-level experience could provide more insights...
What is your primary use case for Azure Virtual Desktop?
We are dealing with Azure Virtual Desktops as well as physical desktops and laptops. We manage the endpoints and customers, so we use this solution in collaboration with a distributor partner for A...
What do you like most about Citrix Virtual Apps and Desktops?
My focus has primarily been on publishing virtual applications.
What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?
I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
What needs improvement with Citrix Virtual Apps and Desktops?
I have found that Citrix DaaS is still a complex product, especially on the desktop side, which affects scalability. Although it works well on the apps side, the desktop aspect still has room for i...
 

Also Known As

No data available
XenDesktop, XenApp (Citrix Virtual Apps), Citrix Workspace
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Information Not Available
Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval
Find out what your peers are saying about Azure Virtual Desktop vs. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and other solutions. Updated: April 2025.
847,772 professionals have used our research since 2012.