ScreenConnect vs Splashtop Remote Support comparison

ConnectWise and Splashtop are both solutions in the Remote Access category. ConnectWise is ranked #14 with an average rating of 9.0, while Splashtop is ranked #13 with an average rating of 9.5. ConnectWise holds a 2.8% mindshare in VUS, compared to Splashtop’s 2.1% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 28, 2025

ScreenConnect and Splashtop Remote Support compete in the remote support software market, with Splashtop generally seen as offering better value due to its affordability and robust features, while ScreenConnect is recognized for superior customer service through comprehensive support options.

Features: ScreenConnect offers extensive customization, unattended access, and strong security features. It also integrates well with third-party applications. Splashtop Remote Support provides high-quality remote connections, a user-friendly interface, and broad feature access, making remote session management simpler and more cost-effective.

Room for Improvement: ScreenConnect could enhance its user interface to improve user experience and consider lowering its costs to be more competitive. Addressing minor connectivity hiccups would also aid in performance. Splashtop could improve on scaling options for larger businesses and enhance its security features while providing more customization and integration capabilities.

Ease of Deployment and Customer Service: ScreenConnect offers straightforward installation with comprehensive onboarding and responsive support. Splashtop Remote Support differentiates by providing rapid deployment capabilities, quick response times, and effective troubleshooting, which contribute to a smoother customer service experience.

Pricing and ROI: ScreenConnect involves higher initial setup costs but offers extensive functionality for long-term benefits, while Splashtop Remote Support is recognized for cost-effectiveness, offering substantial ROI due to its affordable pricing and reduced overhead, making it appealing for budget-conscious organizations.

To learn more, read our detailed ScreenConnect vs. Splashtop Remote Support Report (Updated: February 2026).

Buyer's Guide

ScreenConnect vs. Splashtop Remote Support

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of February 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.1%, down from 9.5% compared to the previous year. The mindshare of ScreenConnect is 2.8%, up from 1.5% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.1%
Splashtop Remote Support	2.1%
ScreenConnect	2.8%
Other	86.0%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Intune's autopilot has been nice to have."

"The most valuable features are the ones that make sure that the deployment is of a standard operating system and the Zero Touch deployment, which is very useful. This allows users to have an out of box experience."

"Intune can wipe devices. For example, if a disgruntled employee wants to leak the data on their company phone, Intune can terminate their access and wipe the entire device with a click."

"It is a helpful tool to manage BYOD policies."

"If I assess Intune's user experience, I would say it is perfect and simple."

"The system itself is great."

"It's very informative when there is an error. It allows us to backtrace where the error is and resolve that ourselves. It's a bit of a Swiss Army penknife. We find that it fixes most issues."

"The security compliance capabilities make it widely adopted across organizations."

More Microsoft Intune pros

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"it gives me the ability to remotely connect to machines that I manage without user intervention."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"The product's two-factor authentication means we are not worried like before about the state of our security."

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

"Unattended access is the most important feature."

More ScreenConnect pros

"The initial setup is simple."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The solution is very fast."

"The tool's most valuable features are pricing and easy management."

"The file transfers work well, the remote support and hosted solution work well."

Cons

"Microsoft Intune lacks live location tracking capabilities. Improvements should be made in terms of MDM platforms for other devices."

"Technical support can be challenging when resources shift, requiring repeated explanations. Support from India sometimes provides information without the right solution."

"What I dislike about Microsoft Intune is the time it takes Microsoft to develop a feature."

"There should be more focus on mobile device security and integration."

"Policy and app deployment should be faster, as it currently takes between minutes to hours to apply, with an average of one hour."

"There is still a gap between SCCM and Intune, especially in the reporting, inventory, and software deployment areas."

"It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch."

"They need to integrate more with security options."

More Microsoft Intune cons

"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"There could be improvement to the remote command line tools."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

More ScreenConnect cons

"Splashtop Remote Support needs to improve customization."

"The solution should add more options and tools for shortcuts, administration, etc."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The integration features could be better."

"The phone's a little tricky to work with due to the small screen."

"The solution should be able to make an inventory of computers automatically."

Pricing and Cost Advice

"Microsoft licenses are costly."

"It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there."

"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."

"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."

"There is a license required to use the solution. If you're core users in Office 365, for example, you have Outlook email and E3 license, this is only email. You have to buy an EMS license to have Microsoft Intune. It is expensive."

"Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."

More Microsoft Intune pricing and cost advice

"Good price and works well."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"I download the product for free with ConnectWise RMM's license."

"We pay $3,000 USD for the service, yearly upfront."

"It is priced fairly."

"We pay an annual licensing fee."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

More ScreenConnect pricing and cost advice

"The licensing fees are less than $400 per year."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Manufacturing Company

12%

Marketing Services Firm

10%

Computer Software Company

Performing Arts

Comms Service Provider

12%

Retailer

12%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	122
Midsize Enterprise	48
Large Enterprise	160

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	6
Large Enterprise	7

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

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What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

See all answers

Comparisons

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Compared 10% of the time

IBM MaaS360 vs Microsoft Intune

Compared 8% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 5% of the time

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Microsoft Remote Desktop Services vs ScreenConnect

Compared 10% of the time

BeyondTrust Remote Support vs ScreenConnect

Compared 6% of the time

TeamViewer Business vs ScreenConnect

Compared 6% of the time

GoTo Resolve vs ScreenConnect

Compared 5% of the time

N-able Take Control vs ScreenConnect

Compared 5% of the time

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Microsoft Remote Desktop Services vs Splashtop Remote Support

Compared 13% of the time

Parsec vs Splashtop Remote Support

Compared 10% of the time

NinjaOne vs Splashtop Remote Support

Compared 7% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Splashtop Remote Support

Compared 7% of the time

N-able Take Control vs Splashtop Remote Support

Compared 7% of the time

More Splashtop Remote Support Competitors

Product Reports

Buyer's Guide

Microsoft Intune

January 2026

Download Microsoft Intune product report

Buyer's Guide

ScreenConnect

January 2026

Download ScreenConnect product report

Buyer's Guide

Remote Access

February 2026

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.

ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.

What are the key features of ScreenConnect?

Remote Access: Facilitates easy access across devices and browsers with strong performance.
Security: Includes AES-256 encryption and two-factor authentication for secure interactions.
Customization: Allows extensive branding options to align with company identity.
ScreenConnect View: Enables live streaming for real-time troubleshooting via users' device cameras.
Session Management: Offers unattended access and session recording for quality control.
Configurability: Provides granular permissions to tailor access according to team requirements.

What benefits and ROI can users expect from ScreenConnect reviews?

Ease of Use: Users find it intuitive for support and troubleshooting.
Cost-Effective: Competitive pricing enhances ROI.
Integration: Easy incorporation with existing security protocols and management tools.
Remote Management: Provides effective remote access reducing on-site support needs.
Efficiency: Increases productivity with robust performance and seamless functionality.

Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.

ConnectWise

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

ScreenConnect vs. Splashtop Remote Support

February 2026

Free Report: ScreenConnect vs. Splashtop Remote Support

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