ConnectWise ScreenConnect vs Splashtop Remote Support comparison

ConnectWise and Splashtop are both solutions in the Remote Access category. ConnectWise is ranked #16 with an average rating of 9.5, while Splashtop is ranked #14 with an average rating of 9.0. ConnectWise holds a 1.7% mindshare in VUS, compared to Splashtop’s 2.1% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

ConnectWise ScreenConnect and Splashtop Remote Support are leading remote support tools competing in the remote support category. Splashtop Remote Support appears to have the upper hand with its broader feature set and superior customer service responsiveness, although ConnectWise ScreenConnect is noted for being more cost-effective.

Features: ConnectWise ScreenConnect users highlight remote access efficiency, customization options, and integration capabilities. Splashtop Remote Support stands out for its easy setup, high-speed performance, and mobile device support, offering a broader feature set that appeals to a variety of use cases.

Room for Improvement: ConnectWise ScreenConnect users suggest enhancing performance on slower networks, simplifying the learning curve, and reducing occasional delays in customer service. Splashtop Remote Support needs more user-friendly troubleshooting tools, expanded integration options, and better network adaptability.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect is appreciated for its straightforward installation process but has reports of occasional customer service delays. Splashtop Remote Support is praised for its quick deployment and responsive customer service, providing a better deployment experience with superior service responsiveness.

Pricing and ROI: ConnectWise ScreenConnect is considered more cost-effective with good ROI based on user feedback regarding setup costs and operating expenses. Splashtop Remote Support, while slightly higher in cost, justifies the expense with its robust feature set and high perceived ROI, making it worth the price for comprehensive remote support needs.

To learn more, read our detailed ConnectWise ScreenConnect vs. Splashtop Remote Support Report (Updated: September 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Splashtop Remote Support

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of September 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.7%, down from 10.0% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.7%, up from 1.5% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.7%
Splashtop Remote Support	2.1%
ConnectWise ScreenConnect	1.7%
Other	86.5%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Marc-Olivier BARON

Manager - IT & Project Manager - 4/5 star Hospitality Specialist at CAPWEST

Has chat functionality and helps to support client computers

Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable. The tool is very efficient because it allows remote control without user permission on the other side, which is useful for servers and various systems. For security, it can also request user permission for remote control, ensuring secure access. It lets you manage dedicated users, providing them with remote control with multi-factor authentication. For me, this tool is perfect.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The compliance and configuration policies in Microsoft Intune are the most valuable features, saving significant time compared to manual implementation."

"Microsoft Intune scales very effectively with our growing needs."

"The automatic patching is the most valuable feature of Intune."

"Without Microsoft Intune, it would be extremely challenging, if not impossible, for a large company to send out computers to users and have them set up and ready to use right out of the box in a remote location."

"Technical support, in general, has been quite helpful."

"The solution’s most valuable feature is its ease of use."

"Autopilot is the most valuable feature."

"Previously, we used on-prem SCCM to deploy applications we built manually. After migrating to Intune, we automated and streamlined the process of deploying applications with autopilot. I can do more with my day. I can manage more applications and ensure that they're updated without monitoring and manually starting that process all over again."

More Microsoft Intune pros

"Unattended access is the most important feature."

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

"The initial setup is fairly straightforward."

"It's very low maintenance."

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

"Better than TeamViewer and useful for fixing problems remotely."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

More ConnectWise ScreenConnect pros

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The file transfers work well, the remote support and hosted solution work well."

"The initial setup is simple."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The tool's most valuable features are pricing and easy management."

"The solution is very fast."

Cons

"At this time, I do not have any areas for improvement. I have heard about some downtime, but I am not in the local IT team."

"In an upcoming release, I would like to see some kind of analytics report."

"Lacking ability to leverage more iOS device management internally."

"I would like to see micro VPN. I like the way that some of the other providers have done something similar where, as you open that app on an end-point device, it creates a micro VPN straight into your device, which is quite a nice little feature. Also, Microsoft Intune relies heavily on its fellow products in the suite. It would be nice if Microsoft Intune could stand on its own two feet."

"I am not involved in the day-to-day with Intune, but we have gone with a different product for updating mobile device software. We do not integrate many of our mobile devices that are not Microsoft-based devices, such as Dell laptops, with Intune."

"In the past, I raised some tickets for the enhancement feature, which was missing in Intune."

"Data leak prevention can be integrated into it. Currently, it does not have data leak prevention."

"I rate Microsoft support four out of 10. Support is one area where Microsoft needs to improve a lot. I recently raised a ticket for a Microsoft Azure issue, and it took two and a half weeks for support to reply. They need to improve support across their entire catalog of products."

More Microsoft Intune cons

"There needs to be a way to run the agent without installing, like GoToAssist."

"I really didn't care for the onboarding process and it is something that should be improved."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"The solution should add the ability to video chat with the user on the other end."

"The solution is a little bit complicated when you want to implement it."

"There could be improvement to the remote command line tools."

More ConnectWise ScreenConnect cons

"The integration features could be better."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The phone's a little tricky to work with due to the small screen."

"Splashtop Remote Support needs to improve customization."

"The solution should add more options and tools for shortcuts, administration, etc."

"The solution should be able to make an inventory of computers automatically."

Pricing and Cost Advice

"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."

"While Microsoft charges for actual usage, it lacks discount options."

"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

"The price for Intune is fair."

"Intune comes with the licensing that is common for large organizations. However, Microsoft has recently released many add-ons that are very expensive, especially for large organizations or corporations."

"Intune is included in the Microsoft 365 licensing package that we have."

"I would rate the price a four out of ten with ten being the most expensive."

More Microsoft Intune pricing and cost advice

"Good price and works well."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"It is priced fairly."

"I download the product for free with ConnectWise RMM's license."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"Make sure you have enough licensing for all the techs that you have."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"Pricing is fair for Control and the licensing is simple."

More ConnectWise ScreenConnect pricing and cost advice

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Government

Manufacturing Company

14%

Computer Software Company

13%

Performing Arts

Educational Organization

Comms Service Provider

12%

Computer Software Company

11%

Retailer

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	116
Midsize Enterprise	46
Large Enterprise	152

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	6
Large Enterprise	7

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about ConnectWise Control?

The product is really easy to deploy.

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What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

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What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

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What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

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What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 7% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 6% of the time

IBM MaaS360 vs Microsoft Intune

Compared 5% of the time

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Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 29% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 13% of the time

TeamViewer Business vs ConnectWise ScreenConnect

Compared 13% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 11% of the time

BeyondTrust Remote Support vs ConnectWise ScreenConnect

Compared 9% of the time

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Parsec vs Splashtop Remote Support

Compared 35% of the time

Microsoft Remote Desktop Services vs Splashtop Remote Support

Compared 19% of the time

Parallels Access vs Splashtop Remote Support

Compared 11% of the time

GoTo Resolve vs Splashtop Remote Support

Compared 8% of the time

TeamViewer Tensor vs Splashtop Remote Support

Compared 6% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

August 2025

Download Microsoft Intune product report

Buyer's Guide

ConnectWise ScreenConnect

September 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Remote Access

August 2025

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control, ScreenConnect

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

ConnectWise ScreenConnect vs. Splashtop Remote Support

September 2025

Free Report: ConnectWise ScreenConnect vs. Splashtop Remote Support

Find out what your peers are saying about ConnectWise ScreenConnect vs. Splashtop Remote Support and other solutions. Updated: September 2025.

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