We performed a comparison between ConnectWise ScreenConnect and Splashtop Remote Support based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can bring up a command prompt remotely and execute commands without having to disturb the user."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"The ConnectWise ScreenConnect tool is very good for remote access."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"It's very low maintenance."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"The tool's most valuable features are pricing and easy management."
"The solution is very fast."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The initial setup is simple."
"I really didn't care for the onboarding process and it is something that should be improved."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"The recent redesign has made it slower and basically worthless."
"There could be improvement to the remote command line tools."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."
"The solution should add more options and tools for shortcuts, administration, etc."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The integration features could be better."
"Splashtop Remote Support needs to improve customization."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. ConnectWise ScreenConnect is rated 8.4, while Splashtop Remote Support is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and ISL Online, whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, Parsec, TeamViewer and ISL Online. See our ConnectWise ScreenConnect vs. Splashtop Remote Support report.
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