ConnectWise ScreenConnect vs Splashtop Remote Support comparison

ConnectWise and Splashtop are both solutions in the Remote Access category. ConnectWise is ranked #17 with an average rating of 9.3, while Splashtop is ranked #19 with an average rating of 9.0. ConnectWise holds a 1.4% mindshare in VUS, compared to Splashtop’s 2.1% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

ConnectWise ScreenConnect and Splashtop Remote Support are leading remote support tools competing in the remote support category. Splashtop Remote Support appears to have the upper hand with its broader feature set and superior customer service responsiveness, although ConnectWise ScreenConnect is noted for being more cost-effective.

Features: ConnectWise ScreenConnect users highlight remote access efficiency, customization options, and integration capabilities. Splashtop Remote Support stands out for its easy setup, high-speed performance, and mobile device support, offering a broader feature set that appeals to a variety of use cases.

Room for Improvement: ConnectWise ScreenConnect users suggest enhancing performance on slower networks, simplifying the learning curve, and reducing occasional delays in customer service. Splashtop Remote Support needs more user-friendly troubleshooting tools, expanded integration options, and better network adaptability.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect is appreciated for its straightforward installation process but has reports of occasional customer service delays. Splashtop Remote Support is praised for its quick deployment and responsive customer service, providing a better deployment experience with superior service responsiveness.

Pricing and ROI: ConnectWise ScreenConnect is considered more cost-effective with good ROI based on user feedback regarding setup costs and operating expenses. Splashtop Remote Support, while slightly higher in cost, justifies the expense with its robust feature set and high perceived ROI, making it worth the price for comprehensive remote support needs.

To learn more, read our detailed ConnectWise ScreenConnect vs. Splashtop Remote Support Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Splashtop Remote Support

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.4%, down from 1.8% compared to the previous year. The mindshare of Splashtop Remote Support is 2.1%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."

"Technical support, in general, has been quite helpful."

"One of the most valuable features of Microsoft Intune is the detection and remediation script capability."

"It is quite policy-enabled, so you can build pretty much any policy to manage remote endpoints."

"Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get."

"The management control feature is the most valuable."

"Intune has automated the deployment of patches and applications, which is more efficient and easier. It allows us to deploy applications, packages, Windows updates, and security updates like BitLocker encryption more efficiently and easily."

"We were trying to solve many issues, mainly the lack of centralized management. Before Microsoft Intune, we had to manually support devices one by one, installing applications and configuring policies individually. When we implemented the tool, it became much easier to manage our devices. We enroll them in Microsoft Intune and can manage all devices with a few clicks. For application management, it's the same process. If we want to deploy applications to hundreds or thousands of devices, we can do it easily with just a few clicks. This also applies to policies."

More Microsoft Intune pros

"The ConnectWise ScreenConnect tool is very good for remote access."

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

"The initial setup is fairly straightforward."

"The product is really easy to deploy."

"It's very low maintenance."

"It is super easy to use and relatively inexpensive."

More ConnectWise ScreenConnect pros

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The file transfers work well, the remote support and hosted solution work well."

"The initial setup is simple."

"The solution is very fast."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The tool's most valuable features are pricing and easy management."

Cons

"I'd suggest adding more features for macOS in Intune. There should be more functionality for managing macOS. There should be a better capability for pushing things down on macOS. Currently, Intune is not capable of managing macOS at the same level as Windows."

"The user interface should be more user-friendly, as it can sometimes be challenging to navigate. Microsoft often relocates features, making it difficult to consistently find what I need."

"One thing that could be better in Microsoft Intune is the file size, as it is quite large at times."

"The pricing could be improved."

"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."

"It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch."

"There is still a gap between SCCM and Intune, especially in the reporting, inventory, and software deployment areas."

"We need the capabilities of the Cloud Management Gateway (CMG) to be enhanced through Intune instead of Azure."

More Microsoft Intune cons

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"Mobile interface."

"The recent redesign has made it slower and basically worthless."

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."

"The solution is a little bit complicated when you want to implement it."

"I really didn't care for the onboarding process and it is something that should be improved."

More ConnectWise ScreenConnect cons

"The phone's a little tricky to work with due to the small screen."

"Splashtop Remote Support needs to improve customization."

"The solution should add more options and tools for shortcuts, administration, etc."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The integration features could be better."

"The solution should be able to make an inventory of computers automatically."

Pricing and Cost Advice

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."

"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."

"Microsoft Intune's pricing is reasonable."

"There is a license required to use the solution. If you're core users in Office 365, for example, you have Outlook email and E3 license, this is only email. You have to buy an EMS license to have Microsoft Intune. It is expensive."

"Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."

"The clients pay for a license and each can have a different type of license, such as an E3 or E5."

"I rate Intune five out of 10 for pricing. It's expensive."

"The Intune license model is costly."

More Microsoft Intune pricing and cost advice

"Good price and works well."

"I download the product for free with ConnectWise RMM's license."

"Pricing is fair for Control and the licensing is simple."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"We pay an annual licensing fee."

More ConnectWise ScreenConnect pricing and cost advice

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The licensing fees are less than $400 per year."

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Top Industries

By visitors reading reviews

Educational Organization

22%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

20%

Financial Services Firm

12%

Manufacturing Company

10%

Healthcare Company

Computer Software Company

17%

Comms Service Provider

Retailer

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

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What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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Compared 5% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

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Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 29% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 14% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 14% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 11% of the time

BeyondTrust Remote Support vs ConnectWise ScreenConnect

Compared 9% of the time

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Parsec vs Splashtop Remote Support

Compared 56% of the time

Microsoft Remote Desktop Services vs Splashtop Remote Support

Compared 14% of the time

GoTo Resolve vs Splashtop Remote Support

Compared 8% of the time

Parallels Access vs Splashtop Remote Support

Compared 7% of the time

TeamViewer Tensor vs Splashtop Remote Support

Compared 4% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

March 2025

Download Microsoft Intune product report

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Remote Access

March 2025

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control, ScreenConnect

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

ConnectWise ScreenConnect vs. Splashtop Remote Support

April 2025

Free Report: ConnectWise ScreenConnect vs. Splashtop Remote Support

Find out what your peers are saying about ConnectWise ScreenConnect vs. Splashtop Remote Support and other solutions. Updated: April 2025.

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