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LogMeIn Central vs TeamViewer Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LogMeIn Central
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
19
Ranking in other categories
Remote Monitoring and Management (RMM) (14th)
TeamViewer Business
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
88
Ranking in other categories
Virtual Meetings (6th), Remote Access (3rd)
 

Mindshare comparison

LogMeIn Central and TeamViewer Business aren’t in the same category and serve different purposes. LogMeIn Central is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 3.1%, down 4.4% compared to last year.
TeamViewer Business, on the other hand, focuses on Remote Access, holds 11.0% mindshare, down 13.0% since last year.
Remote Monitoring and Management (RMM) Market Share Distribution
ProductMarket Share (%)
LogMeIn Central3.1%
Kaseya VSA17.9%
NinjaOne13.2%
Other65.8%
Remote Monitoring and Management (RMM)
Remote Access Market Share Distribution
ProductMarket Share (%)
TeamViewer Business11.0%
Microsoft Intune9.6%
Microsoft Remote Desktop Services9.1%
Other70.3%
Remote Access
 

Featured Reviews

Kelsey Braun - PeerSpot reviewer
Has good stability and an easy initial setup process
We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…
GouravSuri - PeerSpot reviewer
Easy to use and offers a good UI to users
In terms of the product's security features, the solution allows you to have team meetings, and you can also use it for remote access and screen-sharing capabilities. TeamViewer is typically like any other team collaboration software. I recommend the product to others since it is a good product for collaboration purposes. There are no connectivity challenges associated with the product. In terms of benefits, I would say that it is a good tool for collaboration, productivity, and virtual work as it saves a lot of commute time for the employees. I rate the tool a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."
"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."
"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great."
"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."
"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."
"​The initial setup was pretty straightforward."
"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."
"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"I have been satisfied with TeamViewer overall."
"It is a scalable product."
"It is fairly feature-rich and stable."
"The implementation process is simple."
"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"The most valuable feature of the solution is that it is very fast. The file transfer from remote machines to my machine or from my machine to the remote machine works well."
 

Cons

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."
"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."
"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."
"There are some screens that are just ugly and difficult to manipulate."
"Sometimes it just fails to load."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
"Do not use the technical support."
"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."
"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."
"The stability of TeamViewer is good, but it could be better."
"The business interface is clunky and not well-documented."
"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"I don’t see any areas where improvement is needed."
 

Pricing and Cost Advice

"It really is an expensive product for me.​"
"Coming from where it was free, it's getting to be expensive."
"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"
"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."
"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."
"It is a little pricey. I have more than five seats, so I pay a $1000/year."
"It's probably worth the value, but the price increases over the last five years are getting harder to justify."
"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."
"...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer..."
"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."
"I used the free version of TeamViewer."
"It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license."
"We're using the free version. We do not pay any licensing fees."
"We are using the free version of TeamViewer."
"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."
"TeamViewer is $600 or $700 per port per year..."
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Top Industries

By visitors reading reviews
Performing Arts
9%
Insurance Company
8%
Computer Software Company
8%
Educational Organization
8%
Computer Software Company
12%
Manufacturing Company
11%
Comms Service Provider
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise1
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise29
Large Enterprise27
 

Questions from the Community

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Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...
 

Overview

 

Sample Customers

Au Bon Pain, BELL (Building Educated Leaders for Life)
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
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