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TeamViewer vs Webex comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

TeamViewer
Ranking in Virtual Meetings
6th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
87
Ranking in other categories
Remote Access (3rd)
Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
124
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of TeamViewer is 7.1%, down from 8.1% compared to the previous year. The mindshare of Webex is 18.4%, up from 15.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Sanjay Patankar - PeerSpot reviewer
Easy to install and has lots of resources but need to improve performance
It's a remote access solution. We use it for conferences, meetings, and communication.  It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera. The performance is good.  It's got a lot of resources for users.  The product is easy to install.…
AlexandruCioruta - PeerSpot reviewer
Used to conduct online third-party client meetings or third-party vendor meetings
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."
"TeamViewer has a good interface."
"I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building."
"The solution is scalable."
"The product is quite stable. The performance is good."
"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
"This solution is straightforward to use."
"I am satisfied with TeamViewer, and its performance."
"The most valuable features of the solution are communication, screen sharing, and collaboration."
"The product's most valuable feature is its ability to integrate with multiple products."
"The important feature is breakout sessions. We can create a breakout session if you want to hold a conference and make a room only for some people at the meeting."
"Screen share is the most valuable feature."
"The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call."
"The most valuable feature of the solution is the fact that it is easy to share screens, a major reason I chose it."
"During Cisco training sessions, I found Webex effective in improving productivity. I benefited from the training. However, I can't speak for others using Webex for daily work or jobs."
"The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard."
 

Cons

"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"This solution could be improved by offering more flexibility in terms of usage."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"The installation and the update agent could improve."
"We access the solution through a VPN, which improves our security. However, earlier this year, around the beginning of March, a CVE in the TeamViewer client allowed remote connections to other network systems, which was concerning. You could have unintentionally gained admin rights if you didn't update TeamViewer promptly. It's crucial to always keep it updated to prevent such issues. The tool should consider implementing two-factor authentication to improve such security holes. It should also integrate good security updates, which should be implemented automatically."
"Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment."
"Better integration with other solutions would benefit Webex."
"I think it's very inconvenient to have to enter my email address all the time just to be a visitor."
"There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords."
"The performance is not always good and could be improved."
"I think Webex could be improved by simplifying the process. For instance, they could make it easier to join meetings by providing a direct meeting link without requiring sign-ups or logins. While security is important, finding a balance with user-friendliness is key."
"Webex could improve by adding captions for the translation."
"No private chat option."
 

Pricing and Cost Advice

"TeamViewer is $600 or $700 per port per year..."
"The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."
"We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users)."
"The price of the license could be less expensive."
"I used the free version of TeamViewer."
"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."
"The solution's pricing is reasonable."
"There is no license needed to use TeamViewer."
"I am using the free version of Webex."
"Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."
"Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."
"I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings."
"There is a subscription needed to use this solution and we pay approximately $5,000 per year."
"The pricing of this solution is fine and I am satisfied with it."
"The tool is expensive."
"The cost is pretty high compared to the competitors."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
University
7%
Educational Organization
82%
Computer Software Company
4%
Government
3%
Financial Services Firm
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.
What needs improvement with Webex?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
 

Comparisons

 

Also Known As

No data available
Cisco Spark
 

Overview

 

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: March 2025.
844,944 professionals have used our research since 2012.