Webex and TeamViewer compete in the conferencing and remote access software category. Webex holds an advantage with its robust conferencing features, whereas TeamViewer excels in remote access capabilities.
Features: Webex outshines with its comprehensive conference hosting capabilities, supporting interactive participation and advanced scheduling features like Outlook integration. Emphasizing security and bandwidth management, it is well-suited for presentations and webinars. TeamViewer's strengths lie in its remote access functionality, providing seamless machine control and file transfer, making it ideal for tech support and remote assistance.
Room for Improvement: Webex faces challenges with large-scale meetings, limiting support to 1000 participants, and experiences connectivity issues. Users also report problems with integration with other Cisco products and a cumbersome interface. TeamViewer struggles with operational reliability across different versions and devices, and it has user management complexities, particularly when handling multiple sessions with seamless integration on macOS and Linux systems.
Ease of Deployment and Customer Service: Webex deploys across various cloud platforms, though some users encounter deployment challenges. Customer support receives mixed reviews; some find it effective, others less responsive in addressing technical issues. TeamViewer focuses on on-premises deployment, offering straightforward setup tailored to user needs. Its technical support is generally well-rated, providing swift and effective service.
Pricing and ROI: Webex's pricing is perceived as high compared to competitors like Microsoft Teams and Zoom, though it offers a solid ROI due to its range of functionalities. TeamViewer offers a free version for basic needs, although its full-feature licenses are seen as pricey. Nonetheless, the ROI is favorable for businesses requiring robust remote support and control solutions, making it cost-effective.
TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.
TeamViewer Features
TeamViewer has many valuable key features. Some of the most useful ones include:
TeamViewer Benefits
There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:
Reviews from Real Users
TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.
Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”
“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.
Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.
Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
