TeamViewer vs Webex comparison

TeamViewer and Cisco are both solutions in the Virtual Meetings category. TeamViewer is ranked #6 with an average rating of 8.4, while Cisco is ranked #2 with an average rating of 8.0. TeamViewer holds a 7.1% mindshare in VM, compared to Cisco’s 18.4% mindshare. Additionally, 91% of TeamViewer users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

TeamViewer

Read 87 TeamViewer reviews

753 Views
658 Comparison Views

91% willing to recommend

Webex

Read 124 Webex reviews

3,208 Views
1,404 Comparison Views

86% willing to recommend

TeamViewer

Webex

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Webex and TeamViewer compete in the conferencing and remote access software category. Webex holds an advantage with its robust conferencing features, whereas TeamViewer excels in remote access capabilities.

Features: Webex outshines with its comprehensive conference hosting capabilities, supporting interactive participation and advanced scheduling features like Outlook integration. Emphasizing security and bandwidth management, it is well-suited for presentations and webinars. TeamViewer's strengths lie in its remote access functionality, providing seamless machine control and file transfer, making it ideal for tech support and remote assistance.

Room for Improvement: Webex faces challenges with large-scale meetings, limiting support to 1000 participants, and experiences connectivity issues. Users also report problems with integration with other Cisco products and a cumbersome interface. TeamViewer struggles with operational reliability across different versions and devices, and it has user management complexities, particularly when handling multiple sessions with seamless integration on macOS and Linux systems.

Ease of Deployment and Customer Service: Webex deploys across various cloud platforms, though some users encounter deployment challenges. Customer support receives mixed reviews; some find it effective, others less responsive in addressing technical issues. TeamViewer focuses on on-premises deployment, offering straightforward setup tailored to user needs. Its technical support is generally well-rated, providing swift and effective service.

Pricing and ROI: Webex's pricing is perceived as high compared to competitors like Microsoft Teams and Zoom, though it offers a solid ROI due to its range of functionalities. TeamViewer offers a free version for basic needs, although its full-feature licenses are seen as pricey. Nonetheless, the ROI is favorable for businesses requiring robust remote support and control solutions, making it cost-effective.

To learn more, read our detailed TeamViewer vs. Webex Report (Updated: March 2025).

Buyer's Guide

TeamViewer vs. Webex

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

TeamViewer

Ranking in Virtual Meetings

6th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Access (3rd)

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

124

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of TeamViewer is 7.1%, down from 8.1% compared to the previous year. The mindshare of Webex is 18.4%, up from 15.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Sanjay Patankar

General Manager at Godrej & Boyce Mfg. Co. Ltd.

Easy to install and has lots of resources but need to improve performance

It's a remote access solution. We use it for conferences, meetings, and communication. It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera. The performance is good. It's got a lot of resources for users. The product is easy to install.…

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AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."

"TeamViewer has a good interface."

"I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building."

"The solution is scalable."

"The product is quite stable. The performance is good."

"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."

"This solution is straightforward to use."

"I am satisfied with TeamViewer, and its performance."

More TeamViewer pros

"The most valuable features of the solution are communication, screen sharing, and collaboration."

"The product's most valuable feature is its ability to integrate with multiple products."

"The important feature is breakout sessions. We can create a breakout session if you want to hold a conference and make a room only for some people at the meeting."

"Screen share is the most valuable feature."

"The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call."

"The most valuable feature of the solution is the fact that it is easy to share screens, a major reason I chose it."

"During Cisco training sessions, I found Webex effective in improving productivity. I benefited from the training. However, I can't speak for others using Webex for daily work or jobs."

"The ability to join by phone is the most valuable feature. I also think that it's much simpler to use and it's a Cisco product so I think it's the industry standard."

More Webex pros

Cons

"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."

"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."

"This solution could be improved by offering more flexibility in terms of usage."

"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."

"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."

"The solution could be improved by enhancing the use of the mobile version to be used on phones."

"The installation and the update agent could improve."

"We access the solution through a VPN, which improves our security. However, earlier this year, around the beginning of March, a CVE in the TeamViewer client allowed remote connections to other network systems, which was concerning. You could have unintentionally gained admin rights if you didn't update TeamViewer promptly. It's crucial to always keep it updated to prevent such issues. The tool should consider implementing two-factor authentication to improve such security holes. It should also integrate good security updates, which should be implemented automatically."

More TeamViewer cons

"Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment."

"Better integration with other solutions would benefit Webex."

"I think it's very inconvenient to have to enter my email address all the time just to be a visitor."

"There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords."

"The performance is not always good and could be improved."

"I think Webex could be improved by simplifying the process. For instance, they could make it easier to join meetings by providing a direct meeting link without requiring sign-ups or logins. While security is important, finding a balance with user-friendliness is key."

"Webex could improve by adding captions for the translation."

"No private chat option."

More Webex cons

Pricing and Cost Advice

"TeamViewer is $600 or $700 per port per year..."

"The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."

"We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users)."

"The price of the license could be less expensive."

"I used the free version of TeamViewer."

"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."

"The solution's pricing is reasonable."

"There is no license needed to use TeamViewer."

More TeamViewer pricing and cost advice

"I am using the free version of Webex."

"Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."

"Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."

"I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings."

"There is a subscription needed to use this solution and we pay approximately $5,000 per year."

"The pricing of this solution is fine and I am satisfied with it."

"The tool is expensive."

"The cost is pretty high compared to the competitors."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

Financial Services Firm

University

Educational Organization

82%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

See all answers

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

See all answers

What is your experience regarding pricing and costs for TeamViewer?

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.

See all answers

What needs improvement with Webex?

The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

See all answers

Comparisons

TeamViewer Tensor vs TeamViewer

Compared 45% of the time

Microsoft Remote Desktop Services vs TeamViewer

Compared 12% of the time

ISL Online vs TeamViewer

Compared 5% of the time

Microsoft Intune vs TeamViewer

Compared 4% of the time

Parsec vs TeamViewer

Compared 2% of the time

More TeamViewer Competitors

Skype for Business vs Webex

Compared 32% of the time

Zoom vs Webex

Compared 17% of the time

Cisco Meeting Server vs Webex

Compared 16% of the time

Adobe Connect vs Webex

Compared 12% of the time

Cisco TelePresence vs Webex

Compared 4% of the time

More Webex Competitors

Product Reports

Buyer's Guide

TeamViewer

March 2025

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Buyer's Guide

Webex

March 2025

Download Webex product report

Also Known As

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Cisco Spark

Overview

TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

TeamViewer Features

TeamViewer has many valuable key features. Some of the most useful ones include:

Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.

File transfers: Users can transfer files between computers in real-time.

Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.

Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.

Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.

Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.

Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.

Customizable: TeamViewer offers various customization options to meet specific user requirements.

TeamViewer Benefits

There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:

Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.

Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.

User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.

Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.

Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.

Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.

User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.

Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.

Reviews from Real Users

TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

TeamViewer

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

TeamViewer vs. Webex

March 2025

Free Report: TeamViewer vs. Webex

Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: March 2025.

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