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TeamViewer vs Webex comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

TeamViewer
Ranking in Virtual Meetings
6th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
87
Ranking in other categories
Remote Access (4th)
Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Number of Reviews
123
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Virtual Meetings category, the mindshare of TeamViewer is 7.4%, down from 9.0% compared to the previous year. The mindshare of Webex is 16.6%, up from 14.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

GouravSuri - PeerSpot reviewer
Easy to use and offers a good UI to users
In terms of the product's security features, the solution allows you to have team meetings, and you can also use it for remote access and screen-sharing capabilities. TeamViewer is typically like any other team collaboration software. I recommend the product to others since it is a good product for collaboration purposes. There are no connectivity challenges associated with the product. In terms of benefits, I would say that it is a good tool for collaboration, productivity, and virtual work as it saves a lot of commute time for the employees. I rate the tool a nine out of ten.
AlexandruCioruta - PeerSpot reviewer
Used to conduct online third-party client meetings or third-party vendor meetings
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature has been the ability to give control to others for support purposes."
"Getting started with TeamViewer was easy, with a very straightforward usage"
"It's very easy to set up."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"The most valuable feature of TeamViewer is user-friendliness."
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
"The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
"This is a unique solution that is very easy to install."
"The stream is very smooth. That's what I like about Webex. Other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't."
"It is very powerful and stable."
"Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."
"The most valuable features are video conferencing, the integration with Outlook, and scheduling meetings."
"The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call."
"Integrates well with other Cisco solutions."
"The installation of Webex is simple. You only need to click an executable file to run it. it is very easy."
"The most noteworthy aspect of Webex is its quality, which I found satisfactory without any notable issues."
 

Cons

"The product can sometimes crash."
"The performance could always be better."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"I'm not sure if they provide good quality audio alongside screensharing."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"Currently, I'm unable to find any loophole in Webex, but in terms of areas for improvement, it would be better if a user is informed about any new updates or new features added to the tool."
"Greater visibility beyond infrastructure metrics would be beneficial. We could leverage insights into business performance indicators as well. I believe that incorporating more predictive capabilities into Webex for the next version would be beneficial."
"The solution is heavy and slow."
"Zoom entered into the commercial space for end-users. It's more of a solution for single users for training classes or music centers and all that. Cisco is not in that space."
"Webex's translation feature could work more accurately."
"It would be better if I could just join meetings directly on the web without extra downloads and steps."
"I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet."
"I do not like emojis."
 

Pricing and Cost Advice

"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."
"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."
"TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users."
"We are using the standard free version of TeamViewer."
"The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."
"The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper."
"We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license."
"TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."
"My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version."
"The pricing of this solution is fine and I am satisfied with it."
"I am using the free version of Webex."
"I am not aware of the pricing details."
"You can opt for yearly licensing with Webex."
"The tool's licensing is expensive, but it should be cheaper."
"I rate the platform's pricing a six out of ten."
"Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
Government
7%
Educational Organization
84%
Computer Software Company
4%
Government
2%
Financial Services Firm
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.
What needs improvement with Webex?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
 

Comparisons

 

Also Known As

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Cisco Spark
 

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Overview

 

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.