TeamViewer Business vs Webex comparison

TeamViewer and Cisco are both solutions in the Virtual Meetings category. TeamViewer is ranked #3 with an average rating of 8.9, while Cisco is ranked #2 with an average rating of 7.9. TeamViewer holds a 4.0% mindshare in VM, compared to Cisco’s 6.8% mindshare. Additionally, 92% of TeamViewer users are willing to recommend the solution, compared to 87% of Cisco users who would recommend it.

TeamViewer Business

Read 102 TeamViewer Business reviews

7,920 Views
1,109 Comparison Views

92% willing to recommend

Webex

Read 128 Webex reviews

2,967 Views
2,878 Comparison Views

87% willing to recommend

TeamViewer Business

Webex

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 8, 2026

Webex and TeamViewer Business compete in the collaboration and remote desktop access software market. Webex holds an advantage for large-scale meetings and webinars due to its extensive integration capabilities, while TeamViewer excels in remote technical support and control.

Features: Webex offers features that enhance collaboration such as screen sharing, file sharing, and integration with other services. It supports robust team collaboration and interactive webinars. TeamViewer Business stands out with remote desktop functionalities essential for IT service providers, offering secure file transfer and extensive remote management capabilities. Its cross-platform compatibility makes it ideal for diverse environments.

Room for Improvement: Webex users express concerns over interface complexity, high pricing, and connectivity issues in large-scale meetings. Users desire enhancements in user experience and system integration. TeamViewer Business requires improvements in multi-platform support, pricing flexibility, and its user interface. Users often point out the need for better deployment options and highlight its licensing costs as a significant drawback.

Ease of Deployment and Customer Service: Webex is noted for its flexibility across cloud environments, though it faces criticism for technical support and licensing complexities. TeamViewer Business is praised for its ease of use in remote control yet needs improvements in customer service and pricing structure. Webex ensures strong service albeit with varying technical support, whereas TeamViewer provides straightforward solutions but requires more accessible support.

Pricing and ROI: Webex is often viewed as costly in comparison to alternatives like Zoom and Teams, particularly for smaller businesses, though it may offer good ROI when bundled with other Cisco products. TeamViewer Business, while also seen as expensive, is generally deemed worth the price for professional use due to its flexibility and reliable performance, offering a free version with basic features. These distinctions indicate that Webex targets integrated communication needs, while TeamViewer focuses on secure, efficient remote connectivity.

To learn more, read our detailed TeamViewer Business vs. Webex Report (Updated: February 2026).

Buyer's Guide

TeamViewer Business vs. Webex

February 2026

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Helped 882,260 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.5

TeamViewer Business enhances efficiency by reducing travel costs, improving remote support, and boosting productivity despite some licensing cost concerns.

Sentiment score

4.3

While some users struggled with ROI, others valued Webex for meetings, security, and reduced travel, enhancing operational benefits.

It has facilitated compliance using documentation and auditing through records, recordings, and logs, and has boosted collaboration, especially with our clients and team members remotely or in the office.

Begaya Morris

Lead Software Engineer at BD

If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.

Muralidhar K

IT Manager at SignDesk

I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.

Ihafidhou Ext

Senior Application Support Consultant at Talentia Software

For more quotes and insights, download the TeamViewer Business report

We chose Webex for its security.

reviewer1633284

CTO at a tech services company with 11-50 employees

For more quotes and insights, download the Webex report

Customer Service

Sentiment score

7.7

TeamViewer Business support is proactive and efficient, earning high praise for quick resolutions and knowledgeable assistance.

Sentiment score

6.8

Cisco's customer service is praised, but technical support feedback is mixed, with users noting varied response times and effectiveness.

I would rate the customer support a ten.

Daniel Hyatt

Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees

Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.

JIMRALD ABASANTA

IT NETWORK ENGINEER at KFUPM

You can actually use TeamViewer Business as an app on Microsoft Teams.

Tebogo Leshotho

IT Back Office Engineer (Cloud) at Digicall Group

For more quotes and insights, download the TeamViewer Business report

The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.

Etienne Delfosse

System Egineer at Degroof-Petercam

For more quotes and insights, download the Webex report

Scalability Issues

Sentiment score

7.3

TeamViewer Business is scalable, adaptable, and integrates well, though costly licensing and complex setups may pose challenges.

Sentiment score

7.1

Webex is scalable, supporting small to large teams, but some report stability issues in larger deployments.

People responsible for TeamViewer can contact TeamViewer and add more users very easily.

reviewer2774268

Support analyst at a tech vendor with 10,001+ employees

Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.

Daniel Hyatt

Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees

TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.

Ihafidhou Ext

Senior Application Support Consultant at Talentia Software

For more quotes and insights, download the TeamViewer Business report

Webex is very scalable, and I do not think that our organization has ever reached its limit.

reviewer1633284

CTO at a tech services company with 11-50 employees

I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.

Damilare Oloyede

Web Designer / Developer & Creative Professional at Federal University of Technology Akure

For more quotes and insights, download the Webex report

Stability Issues

Sentiment score

8.1

TeamViewer Business is favored for its reliability, minimal downtime, consistent performance, and ease of use during remote sessions.

Sentiment score

7.5

Webex is generally reliable with strong stability, experiencing minor connectivity issues occasionally due to external network factors.

TeamViewer Business is very stable in my experience.

Begaya Morris

Lead Software Engineer at BD

TeamViewer Business is stable.

Ihafidhou Ext

Senior Application Support Consultant at Talentia Software

TeamViewer Business is stable and does not crash.

JIMRALD ABASANTA

IT NETWORK ENGINEER at KFUPM

For more quotes and insights, download the TeamViewer Business report

I would rate its stability as ten.

reviewer1633284

CTO at a tech services company with 11-50 employees

For more quotes and insights, download the Webex report

Room For Improvement

Users want TeamViewer enhancements in file transfer, speed, interface, security, and feature parity for macOS with Windows.

Webex requires enhancements in usability, connectivity, integration, interface design, pricing, support, scalability, and flexibility for better user experience.

TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.

Kenneth Shikongo

Security and Support Engineer at a tech services company with 11-50 employees

It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.

reviewer2777805

Project Manager at a media company with 501-1,000 employees

It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.

Ihafidhou Ext

Senior Application Support Consultant at Talentia Software

For more quotes and insights, download the TeamViewer Business report

Zoom has a big advantage in simplicity, especially for the other side to connect to a session.

reviewer1633284

CTO at a tech services company with 11-50 employees

Connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

Damilare Oloyede

Web Designer / Developer & Creative Professional at Federal University of Technology Akure

The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

For more quotes and insights, download the Webex report

Setup Cost

TeamViewer offers competitive, flexible enterprise pricing with strong ROI, easy setup, supportive licensing, and useful evaluation options.

Webex costs vary by features and user numbers, often higher than competitors unless bundled with Cisco infrastructure.

The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.

Arun Moolchandani

Human Resources Manager at TP

Compared to the features it offers, this tool is more cost-effective.

Begaya Morris

Lead Software Engineer at BD

My experience with pricing, setup cost, and licensing of TeamViewer Business was positive, which is why we chose it when we were comparing it with other solutions.

Sizwe Mchunu

ICT Technician at Thekwini TVET College

For more quotes and insights, download the TeamViewer Business report

The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

Webex is expensive.

reviewer1633284

CTO at a tech services company with 11-50 employees

For more quotes and insights, download the Webex report

Valuable Features

TeamViewer Business enhances efficiency with secure remote access, seamless collaboration, and cross-platform compatibility, improving workflow and saving time.

Webex is praised for its user-friendly interface, security, seamless integration, and versatile conferencing features meeting diverse needs.

TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.

reviewer2774268

Support analyst at a tech vendor with 10,001+ employees

TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.

Kenneth Shikongo

Security and Support Engineer at a tech services company with 11-50 employees

TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.

Muralidhar K

IT Manager at SignDesk

For more quotes and insights, download the TeamViewer Business report

It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

The number one reason we chose Webex was the security features.

reviewer1633284

CTO at a tech services company with 11-50 employees

The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

For more quotes and insights, download the Webex report

Categories and Ranking

TeamViewer Business

Ranking in Virtual Meetings

3rd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

102

Ranking in other categories

Remote Access (1st)

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

5.3

Number of Reviews

128

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Virtual Meetings category, the mindshare of TeamViewer Business is 4.0%, down from 7.2% compared to the previous year. The mindshare of Webex is 6.8%, down from 17.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Market Share Distribution
Product	Market Share (%)
Webex	6.8%
TeamViewer Business	4.0%
Other	89.2%

Virtual Meetings

Featured Reviews

Begaya Morris

Lead Software Engineer at BD

Reliable remote access has improved secure collaboration and streamlined daily approvals

The best features TeamViewer Business offers in my opinion are collaboration, templates, a high level of security, and session recording. Collaboration allows me to collaborate remotely with my team members. Besides reconnecting automatically, it provides a high level of security, protecting from cyber attacks and aids in providing assurance in regulated environments through two-factor authentication and end-to-end encryption features. It also allows recording live sessions, which can be replayed as needed for future reference. TeamViewer Business has positively impacted my organization as collaboration has enhanced, especially remote collaboration by 60 to 70 percent. I have been able to collaborate with clients and other team members seamlessly. Enhanced workflow efficiency includes faster approvals and a lowered risk of data loss, misuse, and leak through robust features like two-factor authentication and end-to-end encryption. It also facilitates compliance using documentation and auditing through recordings and logs.

Read full review

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes

The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature. Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task. Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress. Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible. Audio and video quality is excellent for Webex. It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.

Read full review

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Computer Software Company

Comms Service Provider

Financial Services Firm

Marketing Services Firm

16%

Government

10%

Manufacturing Company

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	34
Large Enterprise	34

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	25
Large Enterprise	62

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

See all answers

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

See all answers

What is your experience regarding pricing and costs for TeamViewer?

Regarding pricing and setup costs, I have not directly encountered those matters. My experience has mostly focused on setup and licensing, which are not part of my support scope, as I was a user in...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...

See all answers

What needs improvement with Webex?

Webex can be improved in terms of better user experience. Sometimes I experience glitches that can be fixed. One of the pain points with the interface is that sometimes it gets stuck when launching...

See all answers

Comparisons

TeamViewer Tensor vs TeamViewer Business

Compared 18% of the time

Microsoft Remote Desktop Services vs TeamViewer Business

Compared 8% of the time

BeyondTrust Remote Support vs TeamViewer Business

Compared 5% of the time

Skype for Business vs TeamViewer Business

Compared 4% of the time

LogMeIn Rescue vs TeamViewer Business

Compared 2% of the time

More TeamViewer Business Competitors

Zoom Workplace Business vs Webex

Compared 11% of the time

Skype for Business vs Webex

Compared 11% of the time

Adobe Connect vs Webex

Compared 7% of the time

Cisco Meeting Server vs Webex

Compared 7% of the time

GoToMeeting vs Webex

Compared 5% of the time

More Webex Competitors

Product Reports

Buyer's Guide

TeamViewer Business

January 2026

Download TeamViewer Business product report

Buyer's Guide

Webex

January 2026

Download Webex product report

Also Known As

No data available

Cisco Spark

Overview

TeamViewer Business is a license aimed at small teams and companies, developed to facilitate remote connectivity with features suitable for various business needs.

Providing access without user passwords, TeamViewer Business enhances productivity by allowing remote support across multiple platforms. It simplifies IT operations, connecting to PCs, laptops, servers, and mobile devices even in low-bandwidth situations. Two products, TeamViewer Remote and TeamViewer Tensor, extend its core features, with Tensor catering to large enterprises requiring advanced solutions.

What are the key features of TeamViewer Business?

Remote Access: Facilitates connectivity across platforms without passwords.
File Transfers: Enables fast and secure file sharing.
Security: Offers encryption and two-factor authentication.
User-Friendly Interface: Simplifies remote support and management.
High Compatibility: Connects easily, even under low bandwidth, supporting diverse devices.

What benefits and ROI can users expect?

Productivity Boost: Reduces need for travel while ensuring efficient support.
Cost Efficiency: Saves on physical resources by enabling remote troubleshooting.
Enhanced Security: Protects data with encryption and advanced security measures.
Flexible Connectivity: Maintains control across a broad range of devices, improving efficiency.

Industries leverage TeamViewer Business for remote desktop support, assisting in troubleshooting, software upgrades, and training. Companies manage both staff and clients remotely, ensuring technical challenges are handled seamlessly, promoting collaboration and facilitating remote meetings. IT teams use it to maintain operations without needing a physical presence, making it valuable across sectors.

TeamViewer

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

TeamViewer Business vs. Webex

February 2026

Free Report: TeamViewer Business vs. Webex

Find out what your peers are saying about TeamViewer Business vs. Webex and other solutions. Updated: February 2026.

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