TeamViewer vs Webex comparison

TeamViewer and Cisco are both solutions in the Virtual Meetings category. TeamViewer is ranked #6 with an average rating of 8.4, while Cisco is ranked #2 with an average rating of 8.0. TeamViewer holds a 7.1% mindshare in VM, compared to Cisco’s 18.4% mindshare. Additionally, 91% of TeamViewer users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

TeamViewer

Read 87 TeamViewer reviews

753 Views
658 Comparison Views

91% willing to recommend

Webex

Read 124 Webex reviews

3,208 Views
1,404 Comparison Views

86% willing to recommend

TeamViewer

Webex

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Webex and TeamViewer compete in the conferencing and remote access software category. Webex holds an advantage with its robust conferencing features, whereas TeamViewer excels in remote access capabilities.

Features: Webex outshines with its comprehensive conference hosting capabilities, supporting interactive participation and advanced scheduling features like Outlook integration. Emphasizing security and bandwidth management, it is well-suited for presentations and webinars. TeamViewer's strengths lie in its remote access functionality, providing seamless machine control and file transfer, making it ideal for tech support and remote assistance.

Room for Improvement: Webex faces challenges with large-scale meetings, limiting support to 1000 participants, and experiences connectivity issues. Users also report problems with integration with other Cisco products and a cumbersome interface. TeamViewer struggles with operational reliability across different versions and devices, and it has user management complexities, particularly when handling multiple sessions with seamless integration on macOS and Linux systems.

Ease of Deployment and Customer Service: Webex deploys across various cloud platforms, though some users encounter deployment challenges. Customer support receives mixed reviews; some find it effective, others less responsive in addressing technical issues. TeamViewer focuses on on-premises deployment, offering straightforward setup tailored to user needs. Its technical support is generally well-rated, providing swift and effective service.

Pricing and ROI: Webex's pricing is perceived as high compared to competitors like Microsoft Teams and Zoom, though it offers a solid ROI due to its range of functionalities. TeamViewer offers a free version for basic needs, although its full-feature licenses are seen as pricey. Nonetheless, the ROI is favorable for businesses requiring robust remote support and control solutions, making it cost-effective.

To learn more, read our detailed TeamViewer vs. Webex Report (Updated: April 2025).

Buyer's Guide

TeamViewer vs. Webex

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

TeamViewer

Ranking in Virtual Meetings

6th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Access (3rd)

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

124

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of TeamViewer is 7.1%, down from 8.1% compared to the previous year. The mindshare of Webex is 18.4%, up from 15.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Sanjay Patankar

General Manager at Godrej & Boyce Mfg. Co. Ltd.

Easy to install and has lots of resources but need to improve performance

It's a remote access solution. We use it for conferences, meetings, and communication. It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera. The performance is good. It's got a lot of resources for users. The product is easy to install.…

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AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of I use TeamViewer are the ease of access and frequent updates."

"The solution is scalable."

"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."

"It is a scalable product."

"I recommend it as a solution for remote disk users."

"The most valuable feature of TeamViewer is its ease of use."

"We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple."

"TeamViewer has a good interface."

More TeamViewer pros

"The most valuable features are video conferencing, the integration with Outlook, and scheduling meetings."

"Lag-free video communication and virtual meeting software which runs smoothly."

"Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."

"It allows me to conduct meetings, share files, record events, chat, and have presentations with co-workers."

"The product's initial setup phase was straightforward."

"Scalability-wise, I rate the solution a ten out of ten."

"The solution is useful for communication."

"The video conferencing quality is better than that of other solutions."

More Webex pros

Cons

"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."

"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."

"If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting."

"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."

"The support could improve their speed."

"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."

"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."

"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."

More TeamViewer cons

"Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment."

"Performance of this platform needs improvement. There was a stability issue, particularly glitches that kept it from running smoothly."

"It would be great if they had a directory that you could consult for the meeting dial-in numbers."

"Webex could add some integration with Microsoft Office or G-Suite."

"The solution should have better integration with Microsoft."

"The product's user interface is an area with shortcomings, making it an area where improvements are required."

"There were some latency issues that could have been addressed if they had a data center in our location, e.g. the African region."

"The licensing could be a bit simpler."

More Webex cons

Pricing and Cost Advice

"The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper."

"I used the free version of TeamViewer."

"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."

"I am using the free version of TeamViewer. There is a subscription fee to use the premium features."

"...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer..."

"The version of the solution we are using is free."

"The solution's pricing is reasonable."

"There is a free and paid version of this solution. I am currently using the free version."

More TeamViewer pricing and cost advice

"The solution is low-cost for a hybrid model."

"There is a license needed to use this solution."

"My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version."

"The cost is pretty high compared to the competitors."

"This is an expensive product compared to Teams and it should be cheaper."

"Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other applications, and we run into some problems that we don't see in Webex."

"You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive."

"The price should be improved significantly."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

Financial Services Firm

University

Educational Organization

74%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

See all answers

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

See all answers

What is your experience regarding pricing and costs for TeamViewer?

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.

See all answers

What needs improvement with Webex?

Usability needs improvement. Webex is more complex compared to Zoom ( /products/zoom-reviews ). Zoom ( /products/zoom-reviews ) has a big advantage in simplicity, especially for the other side to c...

See all answers

Comparisons

TeamViewer Tensor vs TeamViewer

Compared 44% of the time

Microsoft Remote Desktop Services vs TeamViewer

Compared 12% of the time

ISL Online vs TeamViewer

Compared 5% of the time

Microsoft Intune vs TeamViewer

Compared 5% of the time

HelpWire vs TeamViewer

Compared 2% of the time

More TeamViewer Competitors

Skype for Business vs Webex

Compared 31% of the time

Zoom vs Webex

Compared 16% of the time

Cisco Meeting Server vs Webex

Compared 16% of the time

Adobe Connect vs Webex

Compared 11% of the time

Cisco TelePresence vs Webex

Compared 4% of the time

More Webex Competitors

Product Reports

Buyer's Guide

TeamViewer

March 2025

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Buyer's Guide

Webex

March 2025

Download Webex product report

Also Known As

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Cisco Spark

Overview

TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

TeamViewer Features

TeamViewer has many valuable key features. Some of the most useful ones include:

Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.

File transfers: Users can transfer files between computers in real-time.

Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.

Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.

Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.

Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.

Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.

Customizable: TeamViewer offers various customization options to meet specific user requirements.

TeamViewer Benefits

There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:

Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.

Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.

User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.

Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.

Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.

Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.

User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.

Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.

Reviews from Real Users

TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

TeamViewer

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

TeamViewer vs. Webex

April 2025

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Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: April 2025.

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