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TeamViewer vs Webex comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

TeamViewer
Ranking in Virtual Meetings
6th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
87
Ranking in other categories
Remote Access (4th)
Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Number of Reviews
123
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the Virtual Meetings category, the mindshare of TeamViewer is 7.4%, down from 8.9% compared to the previous year. The mindshare of Webex is 17.1%, up from 14.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Sanjay Patankar - PeerSpot reviewer
Easy to install and has lots of resources but need to improve performance
It's a remote access solution. We use it for conferences, meetings, and communication.  It works just like other communications tools. It also integrates well with Office 365 and Outlook, et cetera. The performance is good.  It's got a lot of resources for users.  The product is easy to install.…
AlexandruCioruta - PeerSpot reviewer
Used to conduct online third-party client meetings or third-party vendor meetings
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of TeamViewer is its ease of use."
"The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."
"It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
"The most valuable feature has been the ability to give control to others for support purposes."
"The quality of the call and the quality of the sharing have been excellent."
"The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."
"There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town."
"It is a valuable solution for virtual meetings."
"A valuable feature of Webex is that it's useful for virtual meetings and similar webinars."
"The solution is user-friendly."
"The most valuable feature of the solution is the fact that it is easy to share screens, a major reason I chose it."
"Overall the quality of the solution is very good."
"Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."
"The product's most valuable feature is its ability to integrate with multiple products."
"The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call."
 

Cons

"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."
"TeamViewer could be more secure."
"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"The support could improve their speed."
"This solution could be improved by offering more flexibility in terms of usage."
"The high price of the product is an area of concern where improvements are required."
"Webex's stability could be improved."
"Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why."
"My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools."
"I would like to see more integration, with respect to some more unified communication activities."
"An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription."
"The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there."
"Price is a little high."
 

Pricing and Cost Advice

"...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer..."
"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."
"It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license."
"TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."
"I used the free version of TeamViewer."
"TeamViewer is $600 or $700 per port per year..."
"The version of the solution we are using is free."
"We are not using the solution for commercial use therefore it is free to use."
"The tool is expensive."
"The price should be improved significantly."
"You can opt for yearly licensing with Webex."
"I rate the platform's pricing a six out of ten."
"For me, there is no licensing fee."
"The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users."
"There are licenses for business to use the solution but for end-users, there is not."
"I use the solution for free because I don't use the solution's enterprise version."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
Government
7%
Educational Organization
85%
Computer Software Company
4%
Government
2%
Financial Services Firm
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.
What needs improvement with Webex?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
 

Comparisons

 

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Overview

 

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: January 2025.
831,158 professionals have used our research since 2012.