Skype for Business vs Webex comparison

Microsoft and Cisco are both solutions in the Virtual Meetings category. Microsoft is ranked #3 with an average rating of 7.9, while Cisco is ranked #2 with an average rating of 8.0. Microsoft holds a 9.0% mindshare in VM, compared to Cisco’s 16.6% mindshare. Additionally, 79% of Microsoft users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

Skype for Business

Read 62 Skype for Business reviews

2,377 Views
840 Comparison Views

79% willing to recommend

Webex

Read 123 Webex reviews

3,874 Views
1,451 Comparison Views

86% willing to recommend

Skype for Business

Webex

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Skype for Business and Webex based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Skype for Business vs. Webex Report (Updated: December 2024).

Buyer's Guide

Skype for Business vs. Webex

December 2024

Download the complete report

Helped 824,053 peers since 2012

Categories and Ranking

Skype for Business

Ranking in Virtual Meetings

3rd

Average Rating

7.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Number of Reviews

123

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Virtual Meetings category, the mindshare of Skype for Business is 9.0%, up from 8.8% compared to the previous year. The mindshare of Webex is 16.6%, up from 14.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Offers great audio and video quality for virtual meetings

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

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AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Using this solution has helped us to cut long distance calls, as well as video services from third parties."

"Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."

"It's a good product, we like using it."

"The most valuable feature of Skype for Business is that it has many other tools that you can be integrated with it. It makes the meetings more interactive."

"The solution is scalable and is capable of working on every appliance on every operating system."

"It has benefited my organization because I can use it on the phone, I can use it on a laptop, wherever I want. The communication channel is very easy now and I can call and chat. It's experienced. Together, my team manages everything. It's very easy."

"The most valuable features of Skype for Business include its persistent chat, Edge Server, Reverse Proxy, front-end server, back-end server, and business calling capabilities, among others."

"We really like the screen sharing tool. The user experience is smooth, and user-friendly."

More Skype for Business pros

"It allows me to conduct meetings, share files, record events, chat, and have presentations with co-workers."

"It's easy to dial the numbers and the process of connecting a call is very intuitive."

"We can access and conduct meetings remotely from anywhere using Webex."

"One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform."

"The most valuable feature is that you can host presentations with a lot of attendees."

"The GUI is nice and easy to operate."

"Stable and scalable solution for video conferencing, virtual meetings, and collaboration, with top-notch technical support."

"Webex has frequent updates and it is very good."

More Webex pros

Cons

"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."

"The user experience during long sessions could be improved to avoid issues like intermittent disconnections or login failures."

"It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating."

"Lacks a zoom-in feature for whoever is presenting."

"If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications."

"Make it user friendly."

"We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question."

"Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow."

More Skype for Business cons

"The solution could improve by having better integration with other platforms."

"This solution would be much better if we could install an endpoint and have centralized management."

"The scalability and voice quality attached to the solution are areas of concern where improvements are required."

"Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment."

"I would like to see the addition of new features that will add value to the product."

"The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices."

"The solution's initial setup process is lengthy."

"Webex's translation feature could work more accurately."

More Webex cons

Pricing and Cost Advice

"Our company pays for a license for us to use the solution."

"The licensing is billed on a yearly basis."

"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."

"A license is required to use the solution."

"It may be considered costly for certain markets, such as in India."

"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."

"I am using a corporate account for which I have not made any payments."

"The cost of Skype for Business is incorporated into our Office 365 licenses."

More Skype for Business pricing and cost advice

"I am using the free version of Webex."

"I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price."

"The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees."

"The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users."

"I rate the platform's pricing a six out of ten."

"My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version."

"The price should be improved significantly."

"I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings."

More Webex pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

92%

Financial Services Firm

Computer Software Company

Government

Educational Organization

84%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.

See all answers

What needs improvement with Skype for Business?

The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.

See all answers

What needs improvement with Webex?

The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

See all answers

Comparisons

Cisco Unified Communications vs Skype for Business

Compared 21% of the time

TeamViewer vs Skype for Business

Compared 17% of the time

Zoom vs Skype for Business

Compared 14% of the time

GoToMeeting vs Skype for Business

Compared 9% of the time

Cisco Jabber vs Skype for Business

Compared 7% of the time

More Skype for Business Competitors

Cisco Meeting Server vs Webex

Compared 26% of the time

Zoom vs Webex

Compared 15% of the time

TeamViewer vs Webex

Compared 14% of the time

Cisco TelePresence vs Webex

Compared 9% of the time

Huawei Video Conferencing Platform vs Webex

Compared 4% of the time

More Webex Competitors

Product Reports

Buyer's Guide

Skype for Business

November 2024

Download Skype for Business product report

Buyer's Guide

Webex

November 2024

Download Webex product report

Also Known As

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Cisco Spark

Learn More

Microsoft

Cisco

Overview

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Sample Customers

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

Skype for Business vs. Webex

December 2024

Free Report: Skype for Business vs. Webex

Find out what your peers are saying about Skype for Business vs. Webex and other solutions. Updated: December 2024.

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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.