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Skype for Business vs Webex comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Skype for Business
Ranking in Virtual Meetings
3rd
Average Rating
7.8
Reviews Sentiment
7.7
Number of Reviews
61
Ranking in other categories
No ranking in other categories
Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Number of Reviews
123
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Virtual Meetings category, the mindshare of Skype for Business is 8.4%, down from 8.6% compared to the previous year. The mindshare of Webex is 16.7%, up from 14.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Magdalena Teodorczuk - PeerSpot reviewer
Offers great audio and video quality for virtual meetings
I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.
AlexandruCioruta - PeerSpot reviewer
Used to conduct online third-party client meetings or third-party vendor meetings
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere."
"The ability to mute everyone else is pretty useful when there is a large audience."
"It's a good product, we like using it."
"I like the seamless integration to local telecommunications."
"Making calls and having meetings is easy."
"Desktop sharing is a valuable feature."
"People are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype"
"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."
"The installation is not difficult."
"Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."
"The solution is perfectly stable, it normally performs very well."
"The most valuable feature of the solution is the fact that it is easy to share screens, a major reason I chose it."
"Webex has enhanced the remote team collaboration process regarding time management and cost savings."
"The most valuable feature of Webex is ease to use."
"In terms of stability, the solution is reliable."
"Lag-free video communication and virtual meeting software which runs smoothly."
 

Cons

"The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."
"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."
"We have had trouble with scalability when trying to host large meetings."
"Going forward, I would like to see better call quality and reliability."
"The solution has been discontinued by Microsoft."
"Skype's overall connectivity functionality or ability is one area with room for improvement."
"Make it user friendly."
"There might be some invitation issues with Skype for Business."
"I'd like to see a modernized user interface, something a bit more colorful."
"Price is a little high."
"The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices."
"Performance of this platform needs improvement. There was a stability issue, particularly glitches that kept it from running smoothly."
"The solution should have better integration with Microsoft."
"The modification of the email template is not very intuitive."
"Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."
"The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy."
 

Pricing and Cost Advice

"I am using a corporate account for which I have not made any payments."
"We are using the subscription-based version of Skype for Business. There is a free version of the solution."
"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."
"It may be considered costly for certain markets, such as in India."
"Skype for Business' pricing is reasonable."
"The licensing is billed on a yearly basis."
"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
"There are no licensing fees."
"For me, there is no licensing fee."
"We paid for our Webex license as a bundle."
"You can opt for yearly licensing with Webex."
"We purchase the product's yearly license. It is expensive."
"The price of the license for the solution could be less expensive."
"The pricing of this solution is fine and I am satisfied with it."
"The tool's licensing is expensive, but it should be cheaper."
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Top Industries

By visitors reading reviews
Educational Organization
92%
Financial Services Firm
2%
Government
1%
Computer Software Company
1%
Educational Organization
84%
Computer Software Company
4%
Government
3%
Financial Services Firm
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Skype for Business?
The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated.
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.
What needs improvement with Webex?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
 

Comparisons

 

Also Known As

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
Cisco Spark
 

Learn More

 

Overview

 

Sample Customers

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Skype for Business vs. Webex and other solutions. Updated: October 2024.
816,192 professionals have used our research since 2012.