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Skype for Business vs Webex comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Skype for Business
Ranking in Virtual Meetings
3rd
Average Rating
7.8
Reviews Sentiment
7.7
Number of Reviews
62
Ranking in other categories
No ranking in other categories
Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Number of Reviews
123
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the Virtual Meetings category, the mindshare of Skype for Business is 10.4%, up from 8.7% compared to the previous year. The mindshare of Webex is 17.1%, up from 14.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Magdalena Teodorczuk - PeerSpot reviewer
Offers great audio and video quality for virtual meetings
I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.
AlexandruCioruta - PeerSpot reviewer
Used to conduct online third-party client meetings or third-party vendor meetings
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."
"The most valuable feature of Skype for Business is overall it is an okay solution."
"A good option for virtual meetings."
"The most valuable feature is stability."
"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."
"I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."
"The solution’s video quality is fine."
"The most valuable feature of Skype for Business is that it has many other tools that you can be integrated with it. It makes the meetings more interactive."
"The product's initial setup phase was very easy."
"The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors."
"Great quality of sound, quality of pics and video."
"I have found Webex to be stable."
"Webex improved our overall team collaboration."
"The tool alerts us when there are issues with our Kubernetes environment, such as excessive container usage. This allows our operations team to quickly identify and address these issues, reducing the time it takes to resolve them."
"It is a valuable solution for virtual meetings."
"I never had any issues with the stability of the product. Stability-wise, I rate the solution a ten out of ten."
 

Cons

"The solution has been discontinued by Microsoft."
"There are some issues with stability during phone calls. Sometimes the connectivity drops, and it is frustrating."
"The inability to integrate Skype with other products is an area of concern where improvements are required."
"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."
"Skype for Business is not stable."
"The solution requires deployment on a Microsoft server and its performance is heavy because it consumes too many resources from the RAM."
"I venture to say that 30% of the people using this solution at our company have had issues with stability, due to the volatility and crashes."
"I should be able to make a desktop phone call when I click a member of my Lync directory."
"I'd like to see a modernized user interface, something a bit more colorful."
"In terms of features, it would be beneficial for Webex to focus on improving its chat functionality to make it more user-friendly. Additionally, enhancing communication operations to create a friendlier user experience would be advantageous. Other individuals who have tried using it faced challenges when attempting to share content with third parties during conversations or meetings."
"The solution could improve by having better integration with other platforms."
"Some concerns are raised by the company's team when it comes to the screen portion of the tool. There is a need to hire engineers to deal with the aforementioned issue."
"Webex's stability could be improved."
"The solution's initial setup process is lengthy."
"Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology."
"When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with."
 

Pricing and Cost Advice

"I use the product's open-source version."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
"A license is required to use the solution."
"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."
"We are using the subscription-based version of Skype for Business. There is a free version of the solution."
"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."
"Previously, I did not use another solution."
"It may be considered costly for certain markets, such as in India."
"I use the solution for free because I don't use the solution's enterprise version."
"Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."
"Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."
"Webex is a cheaply priced tool."
"You can opt for yearly licensing with Webex."
"The tool's licensing is expensive, but it should be cheaper."
"Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other applications, and we run into some problems that we don't see in Webex."
"I believe the license to be monthly."
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Top Industries

By visitors reading reviews
Educational Organization
92%
Financial Services Firm
2%
Government
1%
Computer Software Company
1%
Educational Organization
85%
Computer Software Company
4%
Government
2%
Financial Services Firm
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.
What needs improvement with Webex?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
 

Comparisons

 

Also Known As

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
Cisco Spark
 

Learn More

 

Overview

 

Sample Customers

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Skype for Business vs. Webex and other solutions. Updated: January 2025.
831,158 professionals have used our research since 2012.