Skype for Business vs Zoom comparison

Microsoft and Zoom Video Communications are both solutions in the Virtual Meetings category. Microsoft is ranked #3 with an average rating of 7.8, while Zoom Video Communications is ranked #1 with an average rating of 8.3. Microsoft holds a 8.4% mindshare in VM, compared to Zoom Video Communications’s 11.5% mindshare. Additionally, 79% of Microsoft users are willing to recommend the solution, compared to 94% of Zoom Video Communications users who would recommend it.

Skype for Business

Read 61 Skype for Business reviews

2,427 Views
859 Comparison Views

79% willing to recommend

Zoom

Read 206 Zoom reviews

7,293 Views
1,426 Comparison Views

94% willing to recommend

Skype for Business

Zoom

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Skype for Business and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Skype for Business vs. Zoom Report (Updated: October 2024).

Buyer's Guide

Skype for Business vs. Zoom

October 2024

Download the complete report

Helped 815,854 peers since 2012

Categories and Ranking

Skype for Business

Ranking in Virtual Meetings

3rd

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoom

Ranking in Virtual Meetings

1st

Average Rating

8.4

Number of Reviews

206

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Virtual Meetings category, the mindshare of Skype for Business is 8.4%, down from 8.6% compared to the previous year. The mindshare of Zoom is 11.5%, down from 15.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Feb 27, 2024

Offers great audio and video quality for virtual meetings

I use the solution at a personal level to communicate with my doctor. I use the solution in my company to be able to communicate at a personal level The most valuable features of the solution stem from the fact that the tool provides simple functionalities in areas like video and voice quality,…

Read full review

AlexandruCioruta

Senior manager at Ernst & Young

Apr 11, 2024

Easy to use and provides good video and sound quality

I've been using the solution for different vendor meetings and training The most valuable features of Zoom are quick connectivity, screen sharing, and quick response. The solution provides good video and sound quality. The solution's screen-sharing and presentation capabilities are really good.…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Skype for Business is that it has many other tools that you can be integrated with it. It makes the meetings more interactive."

"Making calls and having meetings is easy."

"The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls."

"The most valuable feature is stability."

"A good option for virtual meetings."

"The solution is stable and scalable."

"The ability to mute everyone else is pretty useful when there is a large audience."

"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."

More Skype for Business pros

"The product has video access which is a great feature."

"The product is usable and very straightforward."

"The most valuable features of Zoom are the very stable video and audio, the quality of the voice is good, and it is very easy to connect to the sessions. This is also the reason why we use Zoom."

"I've never had to use tech support for it. It just works."

"Zoom's most valuable feature is communication."

"The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom."

"It is very quick to get a meeting started."

"I've been using Zoom since the pandemic started. It's actually been a life saving product under the circumstances that were thrust on everybody."

More Zoom pros

Cons

"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."

"The solution lacks to provide reporting functionality, and I would like to see the solution provide that feature."

"The inability to integrate Skype with other products is an area of concern where improvements are required."

"We have had trouble with scalability when trying to host large meetings."

"The technical support from Microsoft needs to be improved."

"The video quality could be improved, possibly due to internet connection issues."

"Skype for Business could improve the interface. It could be easier to use. Additionally, it's hard to find the people or add people you want to communicate with."

"The group feature of Skype for Business needs improvement. It should also be improved for online lectures."

More Skype for Business cons

"It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency."

"Zoom is an immature product that is not yet stable."

"In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it."

"Considering the main function of Zoom, it should make the video functioning part a little bit more friendly."

"The pricing model for Zoom was not very friendly."

"I don't have any particular issues, but I think the user interface could be improved. Previously, I used Microsoft Teams, where the chat, video, and audio options were all easily accessible in one place, making the user experience smoother. In Zoom, it's a bit more manual. For example, we must use external chat options like Slack and manually send the Zoom URL link to initiate a chat. In MicrosoftTeams, you can directly call and chat with someone from the contact list simultaneously."

"The platform's feature for screen sharing needs improvement."

"Zoom could improve by being more user-friendly."

More Zoom cons

Pricing and Cost Advice

"I am using a corporate account for which I have not made any payments."

"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."

"Our company pays for a license for us to use the solution."

"It may be slightly costly, but the features are awesome."

"It may be considered costly for certain markets, such as in India."

"A license is required to use the solution."

"Skype for Business' pricing is reasonable."

"The cost of Skype for Business is incorporated into our Office 365 licenses."

More Skype for Business pricing and cost advice

"The cost of Zoom has led me to use WeChat, instead."

"I have been using the free version of Zoom."

"Zoom is free."

"The personal version is free. However, there are fees required to use the solution for business."

"We have to pay for the product's license."

"I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price."

"I use the free version of Zoom that is available for download."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten."

More Zoom pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

See recommendations

815,854 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

92%

Financial Services Firm

Government

Computer Software Company

Educational Organization

90%

University

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business' pricing is reasonable.

See all answers

What needs improvement with Skype for Business?

The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated.

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

The solution is affordable.

See all answers

Comparisons

Webex vs Skype for Business

Compared 30% of the time

TeamViewer vs Skype for Business

Compared 16% of the time

Cisco Unified Communications vs Skype for Business

Compared 14% of the time

GoToMeeting vs Skype for Business

Compared 11% of the time

Cisco Jabber vs Skype for Business

Compared 8% of the time

More Skype for Business Competitors

Webex vs Zoom

Compared 26% of the time

TeamViewer vs Zoom

Compared 11% of the time

GoToMeeting vs Zoom

Compared 10% of the time

ON24 Platform vs Zoom

Compared 9% of the time

Cisco TelePresence vs Zoom

Compared 9% of the time

More Zoom Competitors

Product Reports

Buyer's Guide

Skype for Business

October 2024

Download Skype for Business product report

Buyer's Guide

Zoom

October 2024

Download Zoom product report

Also Known As

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

No data available

Learn More

Microsoft

Zoom Video Communications

Overview

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Sample Customers

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

Skype for Business vs. Zoom

October 2024

Free Report: Skype for Business vs. Zoom

Find out what your peers are saying about Skype for Business vs. Zoom and other solutions. Updated: October 2024.

DOWNLOAD NOW

815,854 professionals have used our research since 2012.

See our Skype for Business vs. Zoom report.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.