Try our new research platform with insights from 80,000+ expert users

Skype for Business vs Zoom comparison

Microsoft and Zoom Video Communications are both solutions in the Virtual Meetings category. Microsoft is ranked #3 with an average rating of 7.9, while Zoom Video Communications is ranked #1 with an average rating of 8.3. Microsoft holds a 9.0% mindshare in VM, compared to Zoom Video Communications’s 11.7% mindshare. Additionally, 79% of Microsoft users are willing to recommend the solution, compared to 94% of Zoom Video Communications users who would recommend it.
Skype for Business
Read 62 Skype for Business reviews
  • 2,377 Views
  • 840 Comparison Views
79% willing to recommend
Zoom
Read 207 Zoom reviews
  • 6,974 Views
  • 1,349 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between Skype for Business and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Skype for Business vs. Zoom Report (Updated: December 2024).
Buyer's Guide
Skype for Business vs. Zoom
December 2024
Download the complete report
Helped 823,875 peers since 2012
 

Categories and Ranking

Skype for Business
Ranking in Virtual Meetings
3rd
Average Rating
7.8
Reviews Sentiment
7.7
Number of Reviews
62
Ranking in other categories
No ranking in other categories
Zoom
Ranking in Virtual Meetings
1st
Average Rating
8.4
Number of Reviews
207
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Virtual Meetings category, the mindshare of Skype for Business is 9.0%, up from 8.8% compared to the previous year. The mindshare of Zoom is 11.7%, down from 15.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Magdalena Teodorczuk - PeerSpot reviewer
Offers great audio and video quality for virtual meetings
I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.
Read full review
AlexandruCioruta - PeerSpot reviewer
Easy to use and provides good video and sound quality
I've been using the solution for different vendor meetings and training The most valuable features of Zoom are quick connectivity, screen sharing, and quick response. The solution provides good video and sound quality. The solution's screen-sharing and presentation capabilities are really good.…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of Skype for Business include its persistent chat, Edge Server, Reverse Proxy, front-end server, back-end server, and business calling capabilities, among others."
"Using Skype allows us to connect with external agencies when a Skype call is set up and aids in sharing large files efficiently."
"There are free versions of the solution available."
"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."
"The calling features are most valuable, especially now as we are working remotely."
"The most valuable feature of Skype for Business is overall it is an okay solution."
"The most valuable feature of Skype for Business is that it has many other tools that you can be integrated with it. It makes the meetings more interactive."
"It's a good and stable product that fits my needs."
More Skype for Business pros
"The most valuable feature is the sharing capabilities. Whether it's a simple screen for PowerPoint or sharing videos, it works really well."
"Zoom is easy to set up and is a very stable video communications app."
"I don't have any issue with the pricing."
"The platform has a solid feature for scheduling short meetings worth 30 minutes."
"Simple and user-friendly; works on any device."
"The screen sharing capability is useful for teaching."
"The most valuable feature of this solution is its ease of use."
"I find Zoom's sharing features, particularly presenting slides, quite useful. While I'm uncertain if it outperforms Teams in this aspect, I appreciate its functionality. Its breakout room feature is good."
More Zoom pros
 

Cons

"The user experience during long sessions could be improved to avoid issues like intermittent disconnections or login failures."
"The solution has been discontinued by Microsoft."
"Lacks a zoom-in feature for whoever is presenting."
"The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated."
"I would like to see an updated user interface and layout even though no functionality is missing."
"The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."
"I believe optimizing the solution for lighter endpoints, particularly for embedded endpoints on mobile devices, would be valuable."
"Going forward, I would like to see better call quality and reliability."
More Skype for Business cons
"Troubleshooting can be complicated."
"I'd like to have the recording functionality in the free version so that we don't need any licensing in order to access it."
"The free version of Zoom only allows you to have a call session for approximately 45 minutes. This should be extended."
"The main issue with Zoom is its adoption in the business world compared to platforms like Teams."
"There were some security issues early on, however, they have fixed the problem, and now it is fine."
"There is insufficient customization."
"The performance could be better."
"For me, the only thing I'd suggest is to make the pricing more affordable."
More Zoom cons
 

Pricing and Cost Advice

"Our company pays for a license for us to use the solution."
"Previously, I did not use another solution."
"We are using the subscription-based version of Skype for Business. There is a free version of the solution."
"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."
"I use the product's open-source version."
"Skype for Business' pricing is reasonable."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
"The licensing is billed on a yearly basis."
More Skype for Business pricing and cost advice
"The solution is affordable."
"There is a free version available with time limits."
"There are paid and free personal accounts for Zoom."
"I use Zoom's free version."
"It is reasonable. It has a monthly license."
"There is a yearly license for this solution. I would like it if they offered better prices."
"The tool's pricing is reasonable. I think we get discounts as an organization."
"We have to pay for the product's license."
More Zoom pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
See recommendations
823,875 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
92%
Financial Services Firm
2%
Computer Software Company
1%
Government
1%
Educational Organization
91%
University
1%
Financial Services Firm
1%
Computer Software Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Skype for Business?
The solution’s video quality is fine.
See all answers
What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
See all answers
What needs improvement with Skype for Business?
The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.
See all answers
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
See all answers
What do you like most about Zoom?
The product is scalable.
See all answers
What is your experience regarding pricing and costs for Zoom?
I use the free version of Zoom and have not encountered significant issues in its use. I also use the free version of Google Meet.
See all answers
 

Comparisons

Webex vs Skype for Business Logo
Webex vs Skype for Business
Compared 28% of the time
Cisco Unified Communications vs Skype for Business Logo
Cisco Unified Communications vs Skype for Business
Compared 20% of the time
TeamViewer vs Skype for Business Logo
TeamViewer vs Skype for Business
Compared 17% of the time
GoToMeeting vs Skype for Business Logo
GoToMeeting vs Skype for Business
Compared 10% of the time
Cisco Jabber vs Skype for Business Logo
Cisco Jabber vs Skype for Business
Compared 7% of the time
More Skype for Business Competitors
Webex vs Zoom Logo
Webex vs Zoom
Compared 27% of the time
TeamViewer vs Zoom Logo
TeamViewer vs Zoom
Compared 13% of the time
GoToMeeting vs Zoom Logo
GoToMeeting vs Zoom
Compared 10% of the time
ON24 Platform vs Zoom Logo
ON24 Platform vs Zoom
Compared 9% of the time
Cisco TelePresence vs Zoom Logo
Cisco TelePresence vs Zoom
Compared 8% of the time
More Zoom Competitors
 

Product Reports

Buyer's Guide
Skype for Business
November 2024
Skype for Business reportDownload Skype for Business product report
Buyer's Guide
Zoom
November 2024
Zoom reportDownload Zoom product report
 

Also Known As

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
No data available
 

Learn More

Microsoft
Zoom Video Communications
 

Overview

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

 

Sample Customers

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Buyer's Guide
Skype for Business vs. Zoom
December 2024
Free Report: Skype for Business vs. Zoom
Find out what your peers are saying about Skype for Business vs. Zoom and other solutions. Updated: December 2024.
DOWNLOAD NOW
823,875 professionals have used our research since 2012.
See our Skype for Business vs. Zoom report.
See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.