Webex vs Zoom Workplace Business comparison

Cisco and Zoom Video Communications are both solutions in the Virtual Meetings category. Cisco is ranked #2 with an average rating of 7.9, while Zoom Video Communications is ranked #1 with an average rating of 8.4. Cisco holds a 7.6% mindshare in VM, compared to Zoom Video Communications’s 9.4% mindshare. Additionally, 87% of Cisco users are willing to recommend the solution, compared to 95% of Zoom Video Communications users who would recommend it.

Webex

Read 127 Webex reviews

2,546 Views
2,470 Comparison Views

87% willing to recommend

Zoom Workplace Business

Read 231 Zoom Workplace Business reviews

3,358 Views
3,291 Comparison Views

95% willing to recommend

Webex

Zoom Workplace Business

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 2, 2025

Webex and Zoom Workplace Business are competitive web conferencing solutions. Based on user feedback, Zoom has the upper hand due to its user-friendly interface and competitive pricing.

Features: Webex offers screen sharing, Outlook integration, and virtual meeting rooms. Zoom features whiteboards, breakout rooms, and a straightforward interface.

Room for Improvement: Webex could improve user-friendliness, chat functionalities, and third-party integration. Zoom needs to enhance its privacy, security features, and background noise cancellation.

Ease of Deployment and Customer Service: Both Webex and Zoom provide diverse deployment options such as public, private, and hybrid cloud solutions. Webex’s customer service is mixed, with some users experiencing delays, while Zoom is commended for quick support and resolutions.

Pricing and ROI: Webex’s pricing is seen as expensive and often bundled with other Cisco services, which may not fit smaller businesses. Zoom, on the other hand, has a cost-effective pricing structure with a free version including a 40-minute time limit, suitable for smaller organizations.

To learn more, read our detailed Webex vs. Zoom Workplace Business Report (Updated: December 2025).

Buyer's Guide

Webex vs. Zoom Workplace Business

December 2025

Download the complete report

Helped 881,036 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

4.7

Many companies find Webex valuable for meetings and customer interactions despite challenges in calculating its ROI.

Sentiment score

6.8

Zoom Workplace Business boosts efficiency and productivity with virtual meetings, easy deployment, and significant cost savings, enhancing ROI.

We chose Webex for its security.

reviewer1633284

CTO at a tech services company with 11-50 employees

For more quotes and insights, download the Webex report

Zoom definitely saves time and makes my work more efficient.

Kelly Elam

Senior Enterprise Account Executive at a tech company with 51-200 employees

For more quotes and insights, download the Zoom Workplace Business report

Customer Service

Sentiment score

7.0

Webex customer service is praised for its responsiveness, though some users report occasional delays or unresolved issues.

Sentiment score

5.7

Zoom Workplace Business's responsive customer support is praised, though some prefer internal IT help and training resources improve self-reliance.

The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.

Etienne Delfosse

System Egineer at Degroof-Petercam

For more quotes and insights, download the Webex report

I rate the customer support a 10 out of 10, as the total support provided was commendable, and we really enjoyed their assistance.

Zaid bin junaid

Product Manager at Flash.co

If there's an issue, I reach out to their support, and they respond quickly without major problems.

ObertRandi

Consultant at Obeve

There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.

Renato Barbosa Moreira

Business Director at central it

For more quotes and insights, download the Zoom Workplace Business report

Scalability Issues

Sentiment score

7.1

Webex is scalable and integrates with cloud services, though some users face challenges with extremely large meetings.

Sentiment score

7.3

Zoom Workplace Business scales efficiently, handling large user loads reliably with adaptable licensing, ensuring smooth performance across organizations.

Webex is very scalable, and I do not think that our organization has ever reached its limit.

reviewer1633284

CTO at a tech services company with 11-50 employees

For more quotes and insights, download the Webex report

The latency is good, the bandwidth is good, and both upscaling and downscaling work really well.

Zaid bin junaid

Product Manager at Flash.co

Scalability is good.

reviewer2694825

Product Manager at a computer software company with 51-200 employees

Microsoft Teams automatically removes noise.

Renato Barbosa Moreira

Business Director at central it

For more quotes and insights, download the Zoom Workplace Business report

Stability Issues

Sentiment score

7.5

Webex is praised for stability, with high ratings despite occasional audio and network issues impacting some users.

Sentiment score

7.9

Zoom Workplace Business is praised for stability, outperforming AnyDesk and TeamViewer, with most issues linked to user network conditions.

I would rate its stability as ten.

reviewer1633284

CTO at a tech services company with 11-50 employees

For more quotes and insights, download the Webex report

I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.

BurhanGüvercin

Corporate Development Manager at Komagene

It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.

Laura Wooten

Director at a consultancy with 11-50 employees

Zoom Workplace Business is definitely a stable solution.

Zaid bin junaid

Product Manager at Flash.co

For more quotes and insights, download the Zoom Workplace Business report

Room For Improvement

Webex needs UI, connectivity, and integration improvements due to performance, setup, and usability issues impacting user satisfaction.

Zoom Workplace Business users seek enhanced security, advanced features, better AI, improved integration, and more user-friendly, flexible solutions.

Zoom has a big advantage in simplicity, especially for the other side to connect to a session.

reviewer1633284

CTO at a tech services company with 11-50 employees

The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

One of the pain points with the interface is that sometimes it gets stuck when launching or starting a room.

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

For more quotes and insights, download the Webex report

For students, it would be beneficial to have access through the university for longer meetings.

Venus Sosa Iglesias

Student at a university with 201-500 employees

Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.

Maayan Netzer

Customer Success Manager at PeerSpot

There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.

Kelly Elam

Senior Enterprise Account Executive at a tech company with 51-200 employees

For more quotes and insights, download the Zoom Workplace Business report

Setup Cost

Webex is costly for SMBs but economical for large firms, with complex licensing versus simpler competitors like Zoom and Teams.

Zoom Workplace Business provides flexible pricing, valued for cost-effectiveness and scalability, with both free and affordable paid options.

The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

Webex is expensive.

reviewer1633284

CTO at a tech services company with 11-50 employees

For more quotes and insights, download the Webex report

Since we use it from the AWS Marketplace, they helped us get proper licensing directly with plan flexibility and non-proprietary hardware, keeping the overall deployment cost competitive compared to a traditional room.

Zaid bin junaid

Product Manager at Flash.co

For education use, having more affordable access through institutions would be beneficial.

Venus Sosa Iglesias

Student at a university with 201-500 employees

Zoom could make its pricing more reasonable for individual users.

Gohar Shahzad

Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at Allied Bank Limited

For more quotes and insights, download the Zoom Workplace Business report

Valuable Features

Webex enhances productivity with secure, high-quality video calls, screen sharing, and integration with tools like Outlook for remote collaboration.

Zoom Workplace Business excels with seamless conferencing, integrations, and collaboration tools, enhancing hybrid work efficiency and remote participation.

It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

The number one reason we chose Webex was the security features.

reviewer1633284

CTO at a tech services company with 11-50 employees

The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

For more quotes and insights, download the Webex report

I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.

Venus Sosa Iglesias

Student at a university with 201-500 employees

the ability to share your screen

Maayan Netzer

Customer Success Manager at PeerSpot

Zoom is user-friendly, straightforward, and easy to connect with.

Gohar Shahzad

Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at Allied Bank Limited

For more quotes and insights, download the Zoom Workplace Business report

Categories and Ranking

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

5.5

Number of Reviews

127

Ranking in other categories

No ranking in other categories

Zoom Workplace Business

Ranking in Virtual Meetings

1st

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

231

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Virtual Meetings category, the mindshare of Webex is 7.6%, down from 17.0% compared to the previous year. The mindshare of Zoom Workplace Business is 9.4%, down from 11.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Market Share Distribution
Product	Market Share (%)
Zoom Workplace Business	9.4%
Webex	7.6%
Other	83.0%

Virtual Meetings

Q&A Highlights

James P (Pat) Carlisle

President at DE BONO GROUP, LLC, THE

Jul 24, 2020

Which is the best virtual learning platform?

If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.

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Featured Reviews

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes

The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature. Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task. Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress. Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible. Audio and video quality is excellent for Webex. It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.

Read full review

Zaid bin junaid

Product Manager at Flash.co

Improved collaboration costs have been reduced while daily stand-ups and events run more efficiently

If I were to discuss how Zoom Workplace Business can be improved, I feel that it is providing good service overall; however, the scaling aspect could be enhanced. Even though it has great scalability, if they can make it even more scalable, it would be really good. Also, while the integration is good, with the growth of AI, advancing the AI part to enable other workflows within the application would be beneficial. Those are some observations from my part, but otherwise, I feel everything is all right. I would love to see advanced AI integrations with major players such as Google and Amazon. Talking about scalability, Zoom Workplace Business is definitely a scalable solution, accommodating up to 1,000 people at once. However, when exceeding that number, the bandwidth may be disturbed and the latency may reduce; I have witnessed that issue occurring during large events, which is why I highlighted this part.

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Answers from the Community

James P (Pat) Carlisle

President at DE BONO GROUP, LLC, THE

Jul 24, 2020

Which is the best virtual learning platform?

2 out of 4 answers

SYED AMIN

Senior Systems Administrator - Microsoft & LINUX at TCS Pvt. Ltd.

Apr 7, 2020

For training session Webex is best the best solution.

Read full answer

Chetan Woodun

Senior Consultant at a tech services company with 11-50 employees

Apr 8, 2020

Read full answer

See all 4 answers

Top Industries

By visitors reading reviews

Government

13%

Manufacturing Company

11%

Computer Software Company

Comms Service Provider

Performing Arts

16%

University

10%

Educational Organization

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	24
Large Enterprise	62

By reviewers
Company Size	Count
Small Business	99
Midsize Enterprise	33
Large Enterprise	102

Questions from the Community

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...

See all answers

What needs improvement with Webex?

Webex is a fine, perfectly adequate product, and I don't see any room for improvement. From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because i...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

The pricing, setup cost, and licensing were not negotiated, so those details are uncertain.

See all answers

Comparisons

Skype for Business vs Webex

Compared 13% of the time

Adobe Connect vs Webex

Compared 9% of the time

Cisco Meeting Server vs Webex

Compared 8% of the time

TeamViewer Business vs Webex

Compared 7% of the time

GoToWebinar vs Webex

Compared 6% of the time

More Webex Competitors

Skype for Business vs Zoom Workplace Business

Compared 10% of the time

Adobe Connect vs Zoom Workplace Business

Compared 9% of the time

TeamViewer Business vs Zoom Workplace Business

Compared 6% of the time

FreeConferenceCall.com vs Zoom Workplace Business

Compared 5% of the time

Polycom RealPresence Desktop vs Zoom Workplace Business

Compared 5% of the time

More Zoom Workplace Business Competitors

Product Reports

Buyer's Guide

Webex

January 2026

Download Webex product report

Buyer's Guide

Zoom Workplace Business

January 2026

Download Zoom Workplace Business product report

Also Known As

Cisco Spark

No data available

Overview

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Zoom Workplace Business enhances communication for teams with features like video conferencing, screen sharing, and security measures. Its intuitive interface supports seamless collaboration, making it a practical choice for remote work and digital meetings.

Zoom Workplace Business is designed for efficient communication through its user-friendly platform, offering essential tools like screen sharing, breakout rooms, and remote access. Its stability and ease of use across devices make it a beneficial choice for many organizations. While integrating well with popular apps, it also delivers secure meeting environments with high audio and video quality. There are areas for enhancement such as additional security features and improved support for file sharing. Users note a need for reduced bandwidth use, better audio noise filtering, and clarity in navigation options.

What are the key features of Zoom Workplace Business?

Video Conferencing: High-quality audio and video, suitable for large meetings.
Screen Sharing: Allows participants to display their screens for collaborative work.
Breakout Rooms: Facilitates smaller group discussions within a meeting.
Remote Access: Provides capabilities to manage meetings from different devices.
Integration: Connects seamlessly with apps like Outlook for enhanced productivity.

What benefits can users expect?

Enhanced Collaboration: Tools to boost teamwork and communication.
Security Measures: Features like authorized access and waiting rooms ensure secure meetings.
Flexibility Across Devices: Compatible with numerous devices for consistent experience.
Meeting Engagement: Features that support engaging and productive sessions.

In industries like education, healthcare, and corporate sectors, Zoom Workplace Business is widely used for webinars, client meetings, and internal communications. It supports online training, and remote work and enables companies to engage effectively with clients and employees scattered across locations. Many industries value its integration capabilities which streamline workflows and contribute to productivity.

Zoom Video Communications

Sample Customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

Webex vs. Zoom Workplace Business

December 2025

Free Report: Webex vs. Zoom Workplace Business

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