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Webex vs Zoom comparison

Cisco and Zoom Video Communications are both solutions in the Virtual Meetings category. Cisco is ranked #2 with an average rating of 8.0, while Zoom Video Communications is ranked #1 with an average rating of 8.3. Cisco holds a 17.9% mindshare in VM, compared to Zoom Video Communications’s 11.5% mindshare. Additionally, 86% of Cisco users are willing to recommend the solution, compared to 94% of Zoom Video Communications users who would recommend it.
Webex
Read 123 Webex reviews
  • 3,769 Views
  • 1,461 Comparison Views
86% willing to recommend
Zoom
Read 207 Zoom reviews
  • 6,665 Views
  • 1,237 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

WebEx and Zoom compete in the video conferencing category. WebEx seems to have the upper hand in terms of security features, while Zoom is favored for its ease of use and flexibility.

Features: WebEx offers features such as interactive participation with screen sharing, whiteboards, polls, and SSL encryption for security. Its notable integration with Outlook and one-click meetings enhance usability across devices. Zoom excels in ease of use and stability with an intuitive interface that supports screen sharing and chat features, gaining consistent praise from users.

Room for Improvement: WebEx users see a need for interface simplification, consistent connectivity, and better third-party integrations. Zoom could improve security measures, lessen the frequency of updates, and enhance stability in large meetings.

Ease of Deployment and Customer Service: WebEx is predominantly used in public and hybrid cloud environments with some on-premises deployments, backed by Cisco's enterprise support but with varied support ratings. Zoom, widely used on public and hybrid clouds, is known for high customer service ratings and quick response times. User reviews highlight differences in technical support efficiency between the two.

Pricing and ROI: WebEx generally has higher licensing costs, especially for Cisco integrations, making it more expensive compared to Zoom's flexible pricing strategy that includes free and paid tiers. Zoom is seen as cost-effective, appealing to small to mid-sized businesses with simple licensing, whereas WebEx aligns with Cisco's ecosystem, incurring higher upfront costs.

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To learn more, read our detailed Webex vs. Zoom Report (Updated: January 2025).
Buyer's Guide
Webex vs. Zoom
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Webex is seen as a worthwhile investment by users for its role in reducing support transfers and aiding business meetings.
Sentiment score
8.1
Zoom boosts business efficiency and productivity with remote meetings, reducing costs and increasing ROI by up to 60%.
 

Customer Service

Sentiment score
7.1
Webex's customer service is generally well-regarded, with 24/7 support praised but occasional delays noted by some users.
Sentiment score
6.0
Zoom's user-friendly platform reduces support interactions; experiences vary with support quality, highlighting need for improved coordination and localization.
 

Scalability Issues

Sentiment score
7.3
Webex is scalable and adaptable, effectively supporting large user bases, though limitations may exist with very large meetings.
Sentiment score
7.4
Zoom is a scalable, intuitive choice for organizations, effectively managing large participant numbers and serving as a reliable communication tool.
 

Stability Issues

Sentiment score
7.6
Webex is generally reliable, though occasional audio and connection issues are often network-related, affecting users differently.
Sentiment score
7.9
Zoom is a stable, reliable platform with positive feedback, minor network-related issues, and occasional resource-related call quality impacts.
 

Room For Improvement

Webex needs improvements in user-friendly design, performance, integration, pricing, support, and international functionality for enhanced user experience.
Zoom users seek improvements in security, audio/video quality, integration, privacy controls, and features like file sharing and noise cancellation.
 

Setup Cost

Webex is often seen as expensive compared to competitors, with varying costs and concerns about affordability for smaller businesses.
Zoom provides versatile pricing plans, valued for cost-effectiveness, but opinions on expense vary compared to competitors.
 

Valuable Features

Webex is a secure, user-friendly conferencing tool offering seamless integration, real-time collaboration, and high performance for businesses.
Zoom offers user-friendly, stable video conferencing with high-quality audio, robust security, and features for seamless collaboration and scalability.
 

Categories and Ranking

Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
123
Ranking in other categories
No ranking in other categories
Zoom
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
207
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Virtual Meetings category, the mindshare of Webex is 17.9%, up from 15.2% compared to the previous year. The mindshare of Zoom is 11.5%, down from 14.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Q&A Highlights

JC
Jul 24, 2020
Which is the best virtual learning platform?
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.
See all answers
 

Featured Reviews

AlexandruCioruta - PeerSpot reviewer
Used to conduct online third-party client meetings or third-party vendor meetings
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.
Read full review
Kallol Chaudhuri - PeerSpot reviewer
Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.
We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.
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Answers from the Community

JC
Jul 24, 2020
Jul 24, 2020
Which is the best virtual learning platform?
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing ...
2 out of 4 answers
SH
Apr 7, 2020
For training session Webex is best the best solution.
Read full answer
CW
Apr 8, 2020
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.
Read full answer
See all 4 answers
 

Top Industries

By visitors reading reviews
Educational Organization
85%
Computer Software Company
4%
Government
2%
Financial Services Firm
2%
Educational Organization
92%
University
1%
Financial Services Firm
1%
Computer Software Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Webex?
Webex improved our overall team collaboration.
See all answers
What is your experience regarding pricing and costs for Webex?
The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.
See all answers
What needs improvement with Webex?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
See all answers
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
See all answers
What do you like most about Zoom?
The product is scalable.
See all answers
What is your experience regarding pricing and costs for Zoom?
I use the free version of Zoom and have not encountered significant issues in its use. I also use the free version of Google Meet.
See all answers
 

Comparisons

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TeamViewer vs Webex Logo
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Compared 12% of the time
Cisco TelePresence vs Webex Logo
Cisco TelePresence vs Webex
Compared 7% of the time
Adobe Connect vs Webex Logo
Adobe Connect vs Webex
Compared 5% of the time
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Skype for Business vs Zoom Logo
Skype for Business vs Zoom
Compared 25% of the time
GoToMeeting vs Zoom Logo
GoToMeeting vs Zoom
Compared 10% of the time
TeamViewer vs Zoom Logo
TeamViewer vs Zoom
Compared 10% of the time
Cisco TelePresence vs Zoom Logo
Cisco TelePresence vs Zoom
Compared 6% of the time
Zoho Meeting vs Zoom Logo
Zoho Meeting vs Zoom
Compared 6% of the time
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Product Reports

Buyer's Guide
Webex
February 2025
Webex reportDownload Webex product report
Buyer's Guide
Zoom
February 2025
Zoom reportDownload Zoom product report
 

Also Known As

Cisco Spark
No data available
 

Overview

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications
 

Sample Customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Buyer's Guide
Webex vs. Zoom
January 2025
Free Report: Webex vs. Zoom
Find out what your peers are saying about Webex vs. Zoom and other solutions. Updated: January 2025.
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