Try our new research platform with insights from 80,000+ expert users

Webex vs Zoom comparison

Cisco and Zoom Video Communications are both solutions in the Virtual Meetings category. Cisco is ranked #2 with an average rating of 8.0, while Zoom Video Communications is ranked #1 with an average rating of 8.3. Cisco holds a 17.1% mindshare in VM, compared to Zoom Video Communications’s 11.9% mindshare. Additionally, 86% of Cisco users are willing to recommend the solution, compared to 94% of Zoom Video Communications users who would recommend it.
Webex
Read 123 Webex reviews
  • 3,831 Views
  • 1,460 Comparison Views
86% willing to recommend
Zoom
Read 207 Zoom reviews
  • 6,822 Views
  • 1,299 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between Webex and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Webex vs. Zoom Report (Updated: January 2025).
Buyer's Guide
Webex vs. Zoom
January 2025
Download the complete report
Helped 831,369 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Number of Reviews
123
Ranking in other categories
No ranking in other categories
Zoom
Ranking in Virtual Meetings
1st
Average Rating
8.4
Number of Reviews
207
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the Virtual Meetings category, the mindshare of Webex is 17.1%, up from 14.7% compared to the previous year. The mindshare of Zoom is 11.9%, down from 15.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Q&A Highlights

JC
Jul 24, 2020
Which is the best virtual learning platform?
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.
See all answers
 

Featured Reviews

AlexandruCioruta - PeerSpot reviewer
Used to conduct online third-party client meetings or third-party vendor meetings
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.
Read full review
Kallol Chaudhuri - PeerSpot reviewer
Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.
We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is user-friendly."
"I enjoy being able to make video calls."
"The solution is useful for communication."
"Its features are easy to navigate and easy to share, and easy to conduct a meeting."
"The most valuable feature of Webex is ease to use."
"It is a scalable solution."
"It is a valuable solution for virtual meetings."
"Team members do not need to use public solutions to collaborate on complex projects, share files and screens."
More Webex pros
"Zoom has good integration and allows users to adjust the video image, other solutions I have used do not have this feature."
"The most valuable feature of Zoom is user-friendliness."
"Ability to record interviews."
"There are lots of great features available to every user."
"The video and audio quality are very good."
"The overall quality of Zoom is very good, it performs well. The interface works well."
"The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations."
"Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature."
More Zoom pros
 

Cons

"The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there."
"Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively."
"The solution’s pricing could be improved."
"Better integration with other solutions would benefit Webex."
"I do not like emojis."
"This service could be improved by implementing integration with Microsoft platforms. If you are on a call with Webex, you can get a call from Teams or Skype for Business without receiving any indication."
"Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection."
"When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with."
More Webex cons
"The privacy settings need to be more apparent, otherwise anyone can wander into meeting rooms and disrupt them."
"There must be an option to ask permission from the host to record the Zoom meeting."
"You can use Teams more to collaborate with your coworkers. I think Zoom could add some of these features in addition to simple video conferencing."
"Nothing extraordinary about this application, as its main use is for connecting with people on the other side of the cloud, but other users could find other Zoom features valuable."
"The virtual background could be more smoothly integrated with the rest of the software."
"Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't."
"The solution should include the integration of AI-based tools that could transcript or record the meetings."
"The solution can improve by having the option to be able to lock the primary speaker on high definition the entire time. Additionally, it would be a benefit to have easy Zoom room-like features for individuals using lightboards. There should be quick invitations and integration with Slack and Outlook."
More Zoom cons
 

Pricing and Cost Advice

"The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees."
"I rate the platform's pricing a six out of ten."
"There is an annual license required for this solution."
"I am not aware of the pricing details."
"Webex is a cheaply priced tool."
"Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other applications, and we run into some problems that we don't see in Webex."
"The solution is low-cost for a hybrid model."
"Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."
More Webex pricing and cost advice
"The solution is affordable."
"The personal version that I was using is available free of charge."
"We pay a yearly licensing fee."
"I use Zoom's free version."
"There is a 40-minute time limit when you use the basic version, which is free."
"I rate the product's pricing a seven out of ten. It is not affordable for small businesses."
"Zoom is available with an open license that can support meetings of up to 40 minutes."
"We are using the free version of Zoom."
More Zoom pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
See recommendations
831,369 professionals have used our research since 2012.
 

Answers from the Community

JC
Jul 24, 2020
Jul 24, 2020
Which is the best virtual learning platform?
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing ...
2 out of 4 answers
SH
Apr 7, 2020
For training session Webex is best the best solution.
Read full answer
CW
Apr 8, 2020
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.
Read full answer
See all 4 answers
 

Top Industries

By visitors reading reviews
Educational Organization
85%
Computer Software Company
4%
Government
2%
Financial Services Firm
2%
Educational Organization
92%
University
1%
Financial Services Firm
1%
Computer Software Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Webex?
Webex improved our overall team collaboration.
See all answers
What is your experience regarding pricing and costs for Webex?
The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.
See all answers
What needs improvement with Webex?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
See all answers
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
See all answers
What do you like most about Zoom?
The product is scalable.
See all answers
What is your experience regarding pricing and costs for Zoom?
I use the free version of Zoom and have not encountered significant issues in its use. I also use the free version of Google Meet.
See all answers
 

Comparisons

Skype for Business vs Webex Logo
Skype for Business vs Webex
Compared 27% of the time
Cisco Meeting Server vs Webex Logo
Cisco Meeting Server vs Webex
Compared 23% of the time
TeamViewer vs Webex Logo
TeamViewer vs Webex
Compared 12% of the time
Cisco TelePresence vs Webex Logo
Cisco TelePresence vs Webex
Compared 8% of the time
join.me vs Webex Logo
join.me vs Webex
Compared 4% of the time
More Webex Competitors
Skype for Business vs Zoom Logo
Skype for Business vs Zoom
Compared 25% of the time
TeamViewer vs Zoom Logo
TeamViewer vs Zoom
Compared 10% of the time
GoToMeeting vs Zoom Logo
GoToMeeting vs Zoom
Compared 9% of the time
ON24 Platform vs Zoom Logo
ON24 Platform vs Zoom
Compared 8% of the time
Cisco TelePresence vs Zoom Logo
Cisco TelePresence vs Zoom
Compared 7% of the time
More Zoom Competitors
 

Product Reports

Buyer's Guide
Webex
December 2024
Webex reportDownload Webex product report
Buyer's Guide
Zoom
November 2024
Zoom reportDownload Zoom product report
 

Also Known As

Cisco Spark
No data available
 

Overview

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications
 

Sample Customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Buyer's Guide
Webex vs. Zoom
January 2025
Free Report: Webex vs. Zoom
Find out what your peers are saying about Webex vs. Zoom and other solutions. Updated: January 2025.
DOWNLOAD NOW
831,369 professionals have used our research since 2012.
See our Webex vs. Zoom report.
See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.