Try our new research platform with insights from 80,000+ expert users

Webex vs Zoom comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Organizations find it challenging to quantify Webex ROI but value its benefits, security, and confirmed positive investment outcomes.
Sentiment score
8.1
Zoom provides significant ROI through remote meetings, reducing travel costs and enhancing communication, increasing efficiency by 60%.
 

Customer Service

Sentiment score
7.1
Webex customer service is highly rated, but technical support feedback is mixed, ranging from poor to outstanding responsiveness.
Sentiment score
6.0
Zoom support varies: some find it effective, others dissatisfied; many rely on ease of use and self-help resources.
 

Scalability Issues

Sentiment score
7.3
Webex is scalable, adaptable for varying group sizes, with excellent support, accommodating diverse corporate environments effectively.
Sentiment score
7.4
Zoom is praised for its scalability, effectively managing large meetings and accommodating growing user numbers without performance issues.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
 

Stability Issues

Sentiment score
7.6
Webex is stable and reliable, with few minor issues often linked to user networks rather than the platform.
Sentiment score
7.9
Zoom is generally stable and highly rated, outperforming alternatives, but may face connectivity issues in poor network conditions.
We haven’t had any issues with it at all.
 

Room For Improvement

Webex requires interface improvements, better integration, enhanced performance, more features, and competitive pricing to address user concerns.
Zoom users seek better security, ease of use, integration, improved features, video quality, and enhanced collaboration tools for a better experience.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes when I try to share my screen in a conference room, I have to click the share button more than once.
 

Setup Cost

Webex pricing varies by licensing, with high fees deterring small businesses despite volume discounts and limited free options.
Zoom offers cost-effective licensing for enterprises, with flexible tiers, competitive pricing, and varied options for different meeting needs.
For education use, having more affordable access through institutions would be beneficial.
 

Valuable Features

Webex offers reliable, secure video conferencing with excellent features like screen sharing, Outlook integration, and seamless Cisco product compatibility.
Zoom is a user-friendly, reliable tool with robust features for video conferencing, collaboration, and remote work across sectors.
The number one reason we chose Webex was the security features.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
The screen-sharing feature works effectively.
 

Categories and Ranking

Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
124
Ranking in other categories
No ranking in other categories
Zoom
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
209
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of Webex is 18.4%, up from 15.5% compared to the previous year. The mindshare of Zoom is 11.1%, down from 14.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Q&A Highlights

JC
Jul 24, 2020
 

Featured Reviews

AlexandruCioruta - PeerSpot reviewer
Used to conduct online third-party client meetings or third-party vendor meetings
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.
Kallol Chaudhuri - PeerSpot reviewer
Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.
We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
842,767 professionals have used our research since 2012.
 

Answers from the Community

JC
Jul 24, 2020
Jul 24, 2020
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing ...
2 out of 4 answers
SH
Apr 7, 2020
For training session Webex is best the best solution.
CW
Apr 8, 2020
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.
 

Top Industries

By visitors reading reviews
Educational Organization
82%
Computer Software Company
4%
Government
3%
Financial Services Firm
2%
Educational Organization
92%
University
1%
Financial Services Firm
1%
Computer Software Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.
What needs improvement with Webex?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.
 

Comparisons

 

Also Known As

Cisco Spark
No data available
 

Overview

 

Sample Customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Webex vs. Zoom and other solutions. Updated: March 2025.
842,767 professionals have used our research since 2012.