Try our new research platform with insights from 80,000+ expert users

Webex vs Zoom comparison

Cisco and Zoom Video Communications are both solutions in the Virtual Meetings category. Cisco is ranked #2 with an average rating of 8.0, while Zoom Video Communications is ranked #1 with an average rating of 8.3. Cisco holds a 16.6% mindshare in VM, compared to Zoom Video Communications’s 11.7% mindshare. Additionally, 86% of Cisco users are willing to recommend the solution, compared to 94% of Zoom Video Communications users who would recommend it.
Webex
Read 123 Webex reviews
  • 3,874 Views
  • 1,451 Comparison Views
86% willing to recommend
Zoom
Read 207 Zoom reviews
  • 6,974 Views
  • 1,349 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between Webex and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Webex vs. Zoom Report (Updated: December 2024).
Buyer's Guide
Webex vs. Zoom
December 2024
Download the complete report
Helped 824,053 peers since 2012
 

Categories and Ranking

Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Number of Reviews
123
Ranking in other categories
No ranking in other categories
Zoom
Ranking in Virtual Meetings
1st
Average Rating
8.4
Number of Reviews
207
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Virtual Meetings category, the mindshare of Webex is 16.6%, up from 14.7% compared to the previous year. The mindshare of Zoom is 11.7%, down from 15.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Q&A Highlights

JC
Jul 24, 2020
Which is the best virtual learning platform?
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.
See all answers
 

Featured Reviews

AlexandruCioruta - PeerSpot reviewer
Used to conduct online third-party client meetings or third-party vendor meetings
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.
Read full review
AlexandruCioruta - PeerSpot reviewer
Easy to use and provides good video and sound quality
I've been using the solution for different vendor meetings and training The most valuable features of Zoom are quick connectivity, screen sharing, and quick response. The solution provides good video and sound quality. The solution's screen-sharing and presentation capabilities are really good.…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform."
"The solution is perfectly stable, it normally performs very well."
"Its features are easy to navigate and easy to share, and easy to conduct a meeting."
"The GUI is nice and easy to operate."
"I don't think Zoom has anywhere near the features and functionality of Webex."
"The product's initial setup phase was straightforward."
"The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they have connected."
"The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom."
More Webex pros
"It is a stable solution."
"I rate Zoom as an eight out of ten, owing to the quality of its video and audio, its accountability, ease of use and intuitiveness."
"The video and audio quality are very good."
"Zoom is a scalable solution, we have 150,000 people using it in my organization."
"Screen Sharing is the most valuable feature in Zoom for me."
"The most valuable features for me are the spotlight feature and the ability to share video with audio, which some other platforms, like Microsoft Teams, lack. We use it to present sessions and teach end customers or users."
"The solution is easy to set up."
"The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need."
More Zoom pros
 

Cons

"Sometimes we've had issues with the connection."
"The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy."
"My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial."
"The product's user interface is an area with shortcomings, making it an area where improvements are required."
"Webex could improve by adding captions for the translation."
"Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively."
"Webex's stability could be improved."
"Some concerns are raised by the company's team when it comes to the screen portion of the tool. There is a need to hire engineers to deal with the aforementioned issue."
More Webex cons
"They could address the product's limitation of the free version, particularly the 40-minute time constraint on meetings."
"Zoom could improve by allowing multiple users to share their screens at the same time."
"I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen."
"The stability has been good but it could still improve. However, I have not found a better solution."
"They may need to scale it some more in terms of global users."
"Could be more flexible for individuals that do not have the economic capacity."
"One thing that Zoom can improve is the chat. You can send messages to a specific person without messaging everyone. But everyone sees the whole chat if the administrator lets them see the chat. Maybe they could add an option to let you open a private conversation on the side with a person."
"The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier."
More Zoom cons
 

Pricing and Cost Advice

"We purchase the product's yearly license. It is expensive."
"There is an annual license required for this solution."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten."
"Webex is a cheaply priced tool."
"Webex is expensive, especially compared to Zoom or Google."
"I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price."
"Webex is very expensive."
"You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive."
More Webex pricing and cost advice
"The pricing is reasonable."
"I am not paying any licensing costs for the solution."
"There is a yearly license for this solution. I would like it if they offered better prices."
"I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price."
"Zoom is free."
"Zoom is free to use."
"We have an account but we are also using the free version."
"The free version has a time limit, but paid subscriptions are available."
More Zoom pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
See recommendations
824,053 professionals have used our research since 2012.
 

Answers from the Community

JC
Jul 24, 2020
Jul 24, 2020
Which is the best virtual learning platform?
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing ...
2 out of 4 answers
SH
Apr 7, 2020
For training session Webex is best the best solution.
Read full answer
CW
Apr 8, 2020
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.
Read full answer
See all 4 answers
 

Top Industries

By visitors reading reviews
Educational Organization
84%
Computer Software Company
4%
Government
2%
Financial Services Firm
2%
Educational Organization
91%
University
1%
Financial Services Firm
1%
Computer Software Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Webex?
Webex improved our overall team collaboration.
See all answers
What is your experience regarding pricing and costs for Webex?
The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.
See all answers
What needs improvement with Webex?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
See all answers
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
See all answers
What do you like most about Zoom?
The product is scalable.
See all answers
What is your experience regarding pricing and costs for Zoom?
I use the free version of Zoom and have not encountered significant issues in its use. I also use the free version of Google Meet.
See all answers
 

Comparisons

Cisco Meeting Server vs Webex Logo
Cisco Meeting Server vs Webex
Compared 26% of the time
Skype for Business vs Webex Logo
Skype for Business vs Webex
Compared 24% of the time
TeamViewer vs Webex Logo
TeamViewer vs Webex
Compared 14% of the time
Cisco TelePresence vs Webex Logo
Cisco TelePresence vs Webex
Compared 9% of the time
Huawei Video Conferencing Platform vs Webex Logo
Huawei Video Conferencing Platform vs Webex
Compared 4% of the time
More Webex Competitors
Skype for Business vs Zoom Logo
Skype for Business vs Zoom
Compared 21% of the time
TeamViewer vs Zoom Logo
TeamViewer vs Zoom
Compared 13% of the time
GoToMeeting vs Zoom Logo
GoToMeeting vs Zoom
Compared 10% of the time
ON24 Platform vs Zoom Logo
ON24 Platform vs Zoom
Compared 9% of the time
Cisco TelePresence vs Zoom Logo
Cisco TelePresence vs Zoom
Compared 8% of the time
More Zoom Competitors
 

Product Reports

Buyer's Guide
Webex
November 2024
Webex reportDownload Webex product report
Buyer's Guide
Zoom
November 2024
Zoom reportDownload Zoom product report
 

Also Known As

Cisco Spark
No data available
 

Learn More

Cisco
Zoom Video Communications
 

Overview

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

 

Sample Customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Buyer's Guide
Webex vs. Zoom
December 2024
Free Report: Webex vs. Zoom
Find out what your peers are saying about Webex vs. Zoom and other solutions. Updated: December 2024.
DOWNLOAD NOW
824,053 professionals have used our research since 2012.
See our Webex vs. Zoom report.
See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.