Try our new research platform with insights from 80,000+ expert users

Webex vs Zoom comparison

Cisco and Zoom Video Communications are both solutions in the Virtual Meetings category. Cisco is ranked #2 with an average rating of 8.0, while Zoom Video Communications is ranked #1 with an average rating of 8.3. Cisco holds a 16.7% mindshare in VM, compared to Zoom Video Communications’s 11.5% mindshare. Additionally, 86% of Cisco users are willing to recommend the solution, compared to 94% of Zoom Video Communications users who would recommend it.
Webex
Read 123 Webex reviews
  • 3,902 Views
  • 1,505 Comparison Views
86% willing to recommend
Zoom
Read 206 Zoom reviews
  • 7,293 Views
  • 1,426 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between Webex and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Webex vs. Zoom Report (Updated: October 2024).
Buyer's Guide
Webex vs. Zoom
October 2024
Download the complete report
Helped 816,192 peers since 2012
 

Categories and Ranking

Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Number of Reviews
123
Ranking in other categories
No ranking in other categories
Zoom
Ranking in Virtual Meetings
1st
Average Rating
8.4
Number of Reviews
206
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Virtual Meetings category, the mindshare of Webex is 16.7%, up from 14.4% compared to the previous year. The mindshare of Zoom is 11.5%, down from 15.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Q&A Highlights

JC
Jul 24, 2020
Which is the best virtual learning platform?
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.
See all answers
 

Featured Reviews

AlexandruCioruta - PeerSpot reviewer
Used to conduct online third-party client meetings or third-party vendor meetings
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.
Read full review
AlexandruCioruta - PeerSpot reviewer
Easy to use and provides good video and sound quality
I've been using the solution for different vendor meetings and training The most valuable features of Zoom are quick connectivity, screen sharing, and quick response. The solution provides good video and sound quality. The solution's screen-sharing and presentation capabilities are really good.…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Webex helps us collaborate better. We can work with customers and our team in real-time, share screens, and use a whiteboard. It's been really helpful."
"The most valuable feature of Webex is ease to use."
"Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."
"I like that it can accommodate larger groups of listeners. I think in my client's organization, they use Webex for meetings with a larger group of listeners. I believe Skype For Business is not preferred. I think they use Webex or their own custom platform because it accommodates more users in one meeting."
"One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform."
"The product saves time and money."
"Webex has frequent updates and it is very good."
"Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."
More Webex pros
"The screen sharing capability is useful for teaching."
"The most valuable features of Zoom are its ease of use, screen sharing, and annotations."
"The most valuable features are that you are able to share the screen, and draw on it."
"The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online."
"Zoom provides different background screen functionalities for privacy protection."
"The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations."
"A stable option that is good for small to medium sized companies with limited use."
"The most valuable feature of Zoom is the webinars."
More Zoom pros
 

Cons

"We have had issues where some of the invited participants are not able to join the meeting."
"The product's user interface is an area with shortcomings, making it an area where improvements are required."
"I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet."
"All the features are not enabled in the web mode of the product."
"My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial."
"Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."
"I think Webex could be improved by simplifying the process. For instance, they could make it easier to join meetings by providing a direct meeting link without requiring sign-ups or logins. While security is important, finding a balance with user-friendliness is key."
"Better integration with other solutions would benefit Webex."
More Webex cons
"In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay."
"The security can be improved because this is one of the reasons that my organization prefers to use Skype."
"When you are connected to one device and you're going to log into another one, Zoom should ask you to transfer without having to disconnect you."
"They can make it easier to use and more intuitive. Ease of use is always a key for selling a product."
"Zoom could be more scalable."
"The only issue I have is that some clients have difficulty connecting to the audio side of things."
"When anyone installs Zoom for organizational purposes, then it's fine because all the safety and protection is taken care of by the organization. However, when it's done on a personal basis the terms and conditions, you are not secure."
"When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen."
More Zoom cons
 

Pricing and Cost Advice

"The price of Webex is in the middle range compared to the market."
"Webex is a cheaply priced tool."
"Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other applications, and we run into some problems that we don't see in Webex."
"We purchase the product's yearly license. It is expensive."
"I am using the free version of Webex."
"Webex is expensive, especially compared to Zoom or Google."
"I have recently switched to a different solution. WebEx is more costly. There are equivalent solutions at a lower cost."
"I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings."
More Webex pricing and cost advice
"We pay a yearly licensing fee for Zoom, which is expensive in our part of the world."
"I have been using the free version of Zoom."
"Zoom can be used for free."
"I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price."
"As an organization, we are paying a license fee for Zoom. Personally, I use the free version."
"I am using the free version of Zoom."
"We do not incur any licensing costs, as we use the free version."
"The cost of Zoom has led me to use WeChat, instead."
More Zoom pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
See recommendations
816,192 professionals have used our research since 2012.
 

Answers from the Community

JC
Jul 24, 2020
Jul 24, 2020
Which is the best virtual learning platform?
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing ...
2 out of 4 answers
SH
Apr 7, 2020
For training session Webex is best the best solution.
Read full answer
CW
Apr 8, 2020
If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.
Read full answer
See all 4 answers
 

Top Industries

By visitors reading reviews
Educational Organization
84%
Computer Software Company
4%
Government
3%
Financial Services Firm
2%
Educational Organization
90%
University
2%
Computer Software Company
1%
Financial Services Firm
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Webex?
Webex improved our overall team collaboration.
See all answers
What is your experience regarding pricing and costs for Webex?
The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.
See all answers
What needs improvement with Webex?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
See all answers
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
See all answers
What do you like most about Zoom?
The product is scalable.
See all answers
What is your experience regarding pricing and costs for Zoom?
The solution is affordable.
See all answers
 

Comparisons

Cisco Meeting Server vs Webex Logo
Cisco Meeting Server vs Webex
Compared 26% of the time
Skype for Business vs Webex Logo
Skype for Business vs Webex
Compared 22% of the time
TeamViewer vs Webex Logo
TeamViewer vs Webex
Compared 15% of the time
Cisco TelePresence vs Webex Logo
Cisco TelePresence vs Webex
Compared 10% of the time
Huawei Video Conferencing Platform vs Webex Logo
Huawei Video Conferencing Platform vs Webex
Compared 5% of the time
More Webex Competitors
Skype for Business vs Zoom Logo
Skype for Business vs Zoom
Compared 20% of the time
TeamViewer vs Zoom Logo
TeamViewer vs Zoom
Compared 12% of the time
GoToMeeting vs Zoom Logo
GoToMeeting vs Zoom
Compared 10% of the time
Cisco Meeting Server vs Zoom Logo
Cisco Meeting Server vs Zoom
Compared 9% of the time
ON24 Platform vs Zoom Logo
ON24 Platform vs Zoom
Compared 9% of the time
More Zoom Competitors
 

Product Reports

Buyer's Guide
Webex
October 2024
Webex reportDownload Webex product report
Buyer's Guide
Zoom
October 2024
Zoom reportDownload Zoom product report
 

Also Known As

Cisco Spark
No data available
 

Learn More

Cisco
Zoom Video Communications
 

Overview

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

 

Sample Customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Buyer's Guide
Webex vs. Zoom
October 2024
Free Report: Webex vs. Zoom
Find out what your peers are saying about Webex vs. Zoom and other solutions. Updated: October 2024.
DOWNLOAD NOW
816,192 professionals have used our research since 2012.
See our Webex vs. Zoom report.
See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.