Webex vs Zoom comparison

Cisco and Zoom Video Communications are both solutions in the Virtual Meetings category. Cisco is ranked #2 with an average rating of 8.0, while Zoom Video Communications is ranked #1 with an average rating of 8.3. Cisco holds a 18.4% mindshare in VM, compared to Zoom Video Communications’s 11.1% mindshare. Additionally, 86% of Cisco users are willing to recommend the solution, compared to 95% of Zoom Video Communications users who would recommend it.

Webex

Read 124 Webex reviews

3,208 Views
1,404 Comparison Views

86% willing to recommend

Zoom

Read 215 Zoom reviews

5,977 Views
1,083 Comparison Views

95% willing to recommend

Webex

Zoom

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

WebEx and Zoom compete in the video conferencing category. WebEx seems to have the upper hand in terms of security features, while Zoom is favored for its ease of use and flexibility.

Features: WebEx offers features such as interactive participation with screen sharing, whiteboards, polls, and SSL encryption for security. Its notable integration with Outlook and one-click meetings enhance usability across devices. Zoom excels in ease of use and stability with an intuitive interface that supports screen sharing and chat features, gaining consistent praise from users.

Room for Improvement: WebEx users see a need for interface simplification, consistent connectivity, and better third-party integrations. Zoom could improve security measures, lessen the frequency of updates, and enhance stability in large meetings.

Ease of Deployment and Customer Service: WebEx is predominantly used in public and hybrid cloud environments with some on-premises deployments, backed by Cisco's enterprise support but with varied support ratings. Zoom, widely used on public and hybrid clouds, is known for high customer service ratings and quick response times. User reviews highlight differences in technical support efficiency between the two.

Pricing and ROI: WebEx generally has higher licensing costs, especially for Cisco integrations, making it more expensive compared to Zoom's flexible pricing strategy that includes free and paid tiers. Zoom is seen as cost-effective, appealing to small to mid-sized businesses with simple licensing, whereas WebEx aligns with Cisco's ecosystem, incurring higher upfront costs.

To learn more, read our detailed Webex vs. Zoom Report (Updated: April 2025).

Buyer's Guide

Webex vs. Zoom

April 2025

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Helped 848,716 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.9

Organizations find it challenging to quantify Webex ROI but value its benefits, security, and confirmed positive investment outcomes.

Sentiment score

8.1

Zoom significantly improved productivity and ROI by saving time and costs through seamless integration and reduced travel.

We chose Webex for its security.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

Zoom definitely saves time and makes my work more efficient.

reviewer2407110

Senior Enterprise Account Executive at a tech company with 51-200 employees

For more quotes and insights, download the Zoom report

Customer Service

Sentiment score

7.1

Webex customer service is highly rated, but technical support feedback is mixed, ranging from poor to outstanding responsiveness.

Sentiment score

6.0

Zoom's user-friendly design leads to minimal technical support use, with users relying more on internal resources and training.

No quotes available

For more quotes and insights, download the Webex report

There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.

Renato Barbosa Moreira

Business Director at central it

On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.

HardikShah3

Senior Manager at Morgan Stanley

For more quotes and insights, download the Zoom report

Scalability Issues

Sentiment score

7.3

Webex is scalable, adaptable for varying group sizes, with excellent support, accommodating diverse corporate environments effectively.

Sentiment score

7.4

Zoom is appreciated for scalability and adaptability, though effectiveness may rely on management, training, and parallel meeting performance.

Webex is very scalable, and I do not think that our organization has ever reached its limit.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

Microsoft Teams automatically removes noise.

Renato Barbosa Moreira

Business Director at central it

Scalability is good.

reviewer2694825

Product Manager at a computer software company with 51-200 employees

I have used Zoom for meetings with a few hundred to a thousand people, and it has always been smooth.

HardikShah3

Senior Manager at Morgan Stanley

For more quotes and insights, download the Zoom report

Stability Issues

Sentiment score

7.6

Webex is stable and reliable, with few minor issues often linked to user networks rather than the platform.

Sentiment score

7.9

Zoom is praised for stability and reliability, surpassing other tools, with occasional issues due to connectivity and high demand.

I would rate its stability as ten.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.

Laura Wooten

Director at a consultancy with 11-50 employees

I would rate the stability of Zoom as an eight.

reviewer2694825

Product Manager at a computer software company with 51-200 employees

Zoom is very stable.

Gohar Shahzad

Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at Allied Bank Limited

For more quotes and insights, download the Zoom report

Room For Improvement

Webex requires interface improvements, better integration, enhanced performance, more features, and competitive pricing to address user concerns.

Zoom needs to improve bandwidth, security, user interface, integration, and pricing while enhancing features like screen-sharing and global accessibility.

Zoom has a big advantage in simplicity, especially for the other side to connect to a session.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

Some features like the summarization feature and minutes of the meeting are not available by default and might require an extra cost.

HardikShah3

Senior Manager at Morgan Stanley

Perhaps a software update improved this over time.

reviewer2694825

Product Manager at a computer software company with 51-200 employees

There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.

reviewer2407110

Senior Enterprise Account Executive at a tech company with 51-200 employees

For more quotes and insights, download the Zoom report

Setup Cost

Webex pricing varies by licensing, with high fees deterring small businesses despite volume discounts and limited free options.

Zoom offers free meetings with a 40-minute limit, while paid plans vary by team size, features, and subscription terms.

Webex is expensive.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.

Renato Barbosa Moreira

Business Director at central it

For education use, having more affordable access through institutions would be beneficial.

Venus Sosa Iglesias

Student at a university with 201-500 employees

Zoom could make its pricing more reasonable for individual users.

Gohar Shahzad

Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at Allied Bank Limited

For more quotes and insights, download the Zoom report

Valuable Features

Webex offers reliable, secure video conferencing with excellent features like screen sharing, Outlook integration, and seamless Cisco product compatibility.

Zoom's intuitive interface, high-quality features, and adaptability make it ideal for personal and professional virtual communication.

The number one reason we chose Webex was the security features.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

AI plugins for meeting minutes and summarization are valuable additions to Zoom's features.

HardikShah3

Senior Manager at Morgan Stanley

The new AI features that take notes and give me action items are useful.

Laura Wooten

Director at a consultancy with 11-50 employees

Zoom integrates well with Outlook, allowing smooth meeting scheduling and participation.

reviewer2694825

Product Manager at a computer software company with 51-200 employees

For more quotes and insights, download the Zoom report

Categories and Ranking

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

124

Ranking in other categories

No ranking in other categories

Zoom

Ranking in Virtual Meetings

1st

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

215

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of Webex is 18.4%, up from 15.5% compared to the previous year. The mindshare of Zoom is 11.1%, down from 14.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Q&A Highlights

James P (Pat) Carlisle

President at DE BONO GROUP, LLC, THE

Jul 24, 2020

Which is the best virtual learning platform?

If you're looking for just a basic meeting tool, Zoom will do just fine. You can also share your screen as well as choose the option to share presentations ( in your case, its the Digital manual). Cisco Webex is more for making video calls but some use it for training as well due to the fact that it was already used but I have experienced some latency (lag) with it. Anyone in the group viewing may correct me on this one. In terms of popularity, its Zoom and webex which are the most popular tools Blackboard and Adobe connect are more considered the virtual classroom technologies for teaching. They have many advanced features offering multi-classroom features which encourage students to engage differently. They are far less popular than zoom or webex. According to your requirements, I would encourage you to go towards Zoom. You can start by the free version and upgrade to the pro version depending on your requirements Also, it works seamlessly on laptop, IOS and Android devices Hope this helps. Also, note that this was a quick review and we are doing a more comprehensive review based on a per -component basis.

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Featured Reviews

AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

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Kallol Chaudhuri

Principal Consultant at Oracle

Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.

We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.

Read full review

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Answers from the Community

James P (Pat) Carlisle

President at DE BONO GROUP, LLC, THE

Jul 24, 2020

Which is the best virtual learning platform?

2 out of 4 answers

SYED AMIN

Senior Systems Administrator - Microsoft & LINUX at TCS Pvt. Ltd.

Apr 7, 2020

For training session Webex is best the best solution.

Read full answer

Chetan Woodun

Senior Consultant at a tech services company with 11-50 employees

Apr 8, 2020

Read full answer

See all 4 answers

Top Industries

By visitors reading reviews

Educational Organization

74%

Computer Software Company

Government

Financial Services Firm

Educational Organization

91%

University

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.

See all answers

What needs improvement with Webex?

Usability needs improvement. Webex is more complex compared to Zoom ( /products/zoom-reviews ). Zoom ( /products/zoom-reviews ) has a big advantage in simplicity, especially for the other side to c...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.

See all answers

Comparisons

Skype for Business vs Webex

Compared 31% of the time

Cisco Meeting Server vs Webex

Compared 16% of the time

Adobe Connect vs Webex

Compared 11% of the time

TeamViewer vs Webex

Compared 10% of the time

Cisco TelePresence vs Webex

Compared 4% of the time

More Webex Competitors

Skype for Business vs Zoom

Compared 27% of the time

GoToMeeting vs Zoom

Compared 9% of the time

TeamViewer vs Zoom

Compared 7% of the time

ON24 Platform vs Zoom

Compared 5% of the time

Cisco TelePresence vs Zoom

Compared 4% of the time

More Zoom Competitors

Product Reports

Buyer's Guide

Webex

March 2025

Download Webex product report

Buyer's Guide

Zoom

March 2025

Download Zoom product report

Also Known As

Cisco Spark

No data available

Overview

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications

Sample Customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

Webex vs. Zoom

April 2025

Free Report: Webex vs. Zoom

Find out what your peers are saying about Webex vs. Zoom and other solutions. Updated: April 2025.

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