Try our new research platform with insights from 80,000+ expert users

TeamViewer vs Zoom comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

TeamViewer
Ranking in Virtual Meetings
6th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
87
Ranking in other categories
Remote Access (4th)
Zoom
Ranking in Virtual Meetings
1st
Average Rating
8.4
Number of Reviews
206
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Virtual Meetings category, the mindshare of TeamViewer is 7.3%, down from 9.2% compared to the previous year. The mindshare of Zoom is 11.5%, down from 15.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Heiko Humpert - PeerSpot reviewer
Allows an ease of access to various systems and has a straightforward setup process
The product allows easy access to any system in case of any issues We cannot see the number of monitors working on the system simultaneously. It becomes complicated to switch from one monitor to another for different windows. The product's stability depends on the network's stability in our…
AlexandruCioruta - PeerSpot reviewer
Easy to use and provides good video and sound quality
I've been using the solution for different vendor meetings and training The most valuable features of Zoom are quick connectivity, screen sharing, and quick response. The solution provides good video and sound quality. The solution's screen-sharing and presentation capabilities are really good.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."
"I recommend it as a solution for remote disk users."
"The most valuable feature of TeamViewer is its ease of use."
"The most valuable feature of TeamViewer is its ease of use."
"This is a unique solution that is very easy to install."
"It is fairly feature-rich and stable."
"I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building."
"The most valuable feature has been the ability to give control to others for support purposes."
"Zoom is incredibly easy to install. You can download it immediately on a mobile phone or go to the website. You don't need a lot of IT skills to get it running."
"The initial setup is very simple."
"Overall, Zoom is a good product because we are using it globally, and it is a good way of connecting with everyone globally."
"The base infrastructure is robust."
"The most valuable features of Zoom for enhanced team collaboration are its high video quality, comprehensive meeting features, and reliable performance."
"Simple and user-friendly; works on any device."
"This is the easiest product to use for videoconferencing."
"The product runs pretty smoothly so I haven't had to contact technical support."
 

Cons

"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."
"The product can sometimes crash."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"I'm not sure if they provide good quality audio alongside screensharing."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
"In Zoom meetings, video quality is an area of concern where improvements are required."
"While the communication and video-audio conferencing features on Zoom are excellent, unlike Microsoft Teams, there is no direct integration with SharePoint. For us, that is the disadvantage of Zoom."
"When anyone installs Zoom for organizational purposes, then it's fine because all the safety and protection is taken care of by the organization. However, when it's done on a personal basis the terms and conditions, you are not secure."
"The user interface should be more straightforward and easy to use."
"Zoom should also include features like the automatic transcribing of conversations."
"The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that."
"It takes time to acclimate end users to the product."
"I have had small issues with the virtual backgrounds. I would like to see improvements with this feature."
 

Pricing and Cost Advice

"I used the free version of TeamViewer."
"We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users)."
"We are not using the solution for commercial use therefore it is free to use."
"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."
"TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."
"The price of the license could be less expensive."
"There is a free and paid version of this solution. I am currently using the free version."
"The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."
"The free version has a time limit, but paid subscriptions are available."
"We do not incur any licensing costs, as we use the free version."
"Licensing fees are paid on a yearly basis."
"There is a subscription to use the solution."
"In addition to any licensing fees, we hired Zoom to provide training to us in small groups."
"My company is using the paid version of Zoom."
"I use the free version of Zoom that is available for download."
"We have an account but we are also using the free version."
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
816,562 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
7%
Government
7%
Educational Organization
90%
University
2%
Computer Software Company
1%
Financial Services Firm
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
 

Comparisons

 

Overview

 

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about TeamViewer vs. Zoom and other solutions. Updated: October 2024.
816,562 professionals have used our research since 2012.