We performed a comparison between TeamViewer and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of TeamViewer is user-friendliness."
"The document control is quite good."
"The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."
"Getting started with TeamViewer was easy, with a very straightforward usage"
"We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple."
"The implementation is quite straightforward."
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
"This solution is straightforward to use."
"A stable option that is good for small to medium sized companies with limited use."
"You don't need to be technical in order to use it."
"Screen Sharing is the most valuable feature in Zoom for me."
"Screen sharing is valuable. It is very easy to install, and there are 45 minutes free of charge."
"I don't have any issues with the scalability of Zoom."
"Zoom's interface is nice and has good performance."
"Zoom provides different background screen functionalities for privacy protection."
"Zoom helps us because it provides a whiteboard during the meeting. This is a very good feature."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"The security could improve in TeamViewer."
"A feature that they could add is chat with sound to talk."
"I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."
"Voice communication and screen communication or face-to-face communication could be improved."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"The file transfer functionality crashes sometimes."
"It should have ability to display notes in the computer list."
"When the firewall is turned on, there have been issues with congestion that affects performance."
"The tool must enhance the features it provides."
"The updating feature of Zoom needs to be improved."
"I'd like to see more integration with Google Calendaring. When meetings are scheduled they are added into a Google Calendar. For example, if I am driving my car there are often times I have to pull off the road to join into a meeting as opposed to being able to click the link and have it startup. Sometimes I can do that, sometimes I can't, it all depends on how the meeting was generated initially."
"The product could use some more automation."
"We have had some quality and lagging issues with video regardless of connection quality."
"The video side should be improved, especially if too many people log in at once."
"I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world."
TeamViewer is ranked 3rd in Virtual Meetings with 85 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. TeamViewer is rated 8.6, while Zoom is rated 8.4. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and Skype for Business, whereas Zoom is most compared with Webex, Skype for Business, Cisco TelePresence, Cisco Meeting Server and GoToMeeting. See our TeamViewer vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
